Oakwood Solicitors Ltd Reviews 

1,673
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for providing helpful guidance, keeping them informed, and maintaining clear communication throughout the entire claims process. Reviewers appreciate the professional and supportive approach, noting that the team works hard to secure positive outcomes. Many consumers emphasize that the legal experts made stressful situations feel much easier to manage. However, some customers also noted issues with customer service, mentioning unreturned phone calls, unanswered emails, and poor overall organization. A few people also felt frustrated by unexpected appointment cancellations, delayed case file handling, and a general lack of responsiveness from staff members.

What people talk about most

Staff

Customers report deep satisfaction and appreciation for the staff, describing them as extremely helpful,... See more

Service

Customers consistently note positive experiences with service, highlighting absolute professionalism, fast... See more

Customer service

Clients share positive opinions on customer_service, noting they felt fully supported and kept informed... See more

Claim

People report positive experiences with claim processes, highlighting professional support and regular... See more

Customer communications

Reviewers mention positive feedback about contact, highlighting that staff are always helpful and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The pension claim that Stephanie Gardiner managed to sort for me was complicated and very time consuming. She took all the stress and was very informative on all the stages. Regular up dates , even i... See more

Rated 5 out of 5 stars

I dealt with the same lady each time (apparently I am not allowed to name names ) and found her helpful, friendly, informative. Every step of the way I received an email to keep me informed. For me I... See more

Company replied

Rated 5 out of 5 stars

Aidan Khan with Oakwood Solicitors got a positive outcome for my case. I was scammed by a trading platform and Aiden handled my claim with the bank. He put in lot of time and effort into my case. He... See more

Rated 5 out of 5 stars

Oakwood solicitors have been amazing with me. I had two people who were dealing with my case Jessica Rowson and Caitlin Smith and both were very supportive and nothing was too big or small for them... See more


Company details

  1. #73 of 83 best companies in Law firm

Information provided by various external sources

We are a local Leeds law firm, offering a wide range of legal services including Employment, Stress At Work, Personal Injury, Medical Negligence and Wills.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(1,673)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Justice

Very polite very organised and on your case; unlike other law firms which haven’t valued my time and existence. These have respected me and viewed my case to having value.

17 September 2023
Rated 5 out of 5 stars

Great service from Rabina

Rabina clearly explained everything to me and took the time to go into great detail. She answered any questions I had and dealt with everything in a prompt and efficient manner. We are at the beginning of the process but so far I would thoroughly recommend Rabina at Oakwood Solicitors.

17 September 2023
Rated 3 out of 5 stars

What is the point?

I am not sure how to rate this organisation after one telephone call and completing an online form!

They may be five star, who knows. What a totally pointless exercise

5 September 2023
Rated 5 out of 5 stars

Second time using Oakwood solicitors…

Second time using Oakwood solicitors and both times they have been fantastic getting my claims settled. Hassle free, friendly and really just want to get the best for their client, hopefully I don’t need them again but if I did I would not hesitate to use them again. Ross was very helpful and attentive and kept me updated every step of the way which made the whole process so much easier for me.

12 September 2023
Rated 5 out of 5 stars

Claim consultation

After being contacted by Ella my mind was put at ease. She explained the process to me clearly . I had reservations about the process at first but they were soon alivieated . I look forward to speaking to Ella again to finalise everything and the final successful outcome. Recommend Ella and the team.

30 August 2023
Rated 5 out of 5 stars

Katherine,representing oakwood…

Katherine,representing oakwood solicitors showed compassion and patience for my mother who is very ill.She did everything with a high level of proficiency and competence,thankyou .....I would not hesitate to recommend them.

28 August 2023
Rated 5 out of 5 stars

My adventure with Owakwood started 2…

My adventure with Owakwood started 2 years ago. They were the only ones who started cooperation where others did not want to help. I told my story and they agreed to help. I worked with Rabbi Khaleeq, she informed me about every step she took. I really recommend her with all my heart. Correspondence was very quick, no problems at all. Rabbi Khaleeq won a sum for me that was really high. I recommend the company 100% i really dont onow how to thanks you really appreciate it thanks again

5 September 2023
Unprompted review
Rated 5 out of 5 stars

Professional service

Stephanie Eatwell helped me to obtain further compensation from FSCS. Stephanie kept me up to date every step of the way and I was very pleased with the outcome.

4 September 2023
Unprompted review
Rated 5 out of 5 stars

Understanding

If you have an injury at work this team has been very Forthcoming with my application. They have made the process very easy so far as I have just got in touch with them. I've felt completely at ease

31 August 2023
Rated 5 out of 5 stars

Excellent service …

Oakwood Solicitors have made a number of investment loss claims on behalf of my wife and I. Each time they have been professional, thorough and polite throughout. Highly recommended.

29 August 2023
Unprompted review

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