The Original Bed Co Reviews 

It appears I am not the first person to have problems with delivery from this company - I wish I had read the reviews prior to ordering.

First delivery attempt was to the wrong address. I missed the phone call but immediately called the delivery company back repeatedly for the next hour. I emailed, I WhatsApp’d, I attempted to contact the retailer all to no avail. When I finally did get a response from BJS (their “trusted delivery team”) they tried to tell me they had come to the correct address. When I sent them CCTV evidence of them at my neighbours they immediately said it wasn’t their van. When I zoomed in on the image they went silent.

I emailed BJS and The Original Bed company, and the retailer came back with apologies assuring me that they would redeliver that day or worst case the day after, no one got in touch - shocker.

I then two days later contacted OBC telling them I would now need to change the delivery address and that it would have to be there by Wednesday at the latest or I would be forced to cancel and they assured me it would be.

Delivery attempt number 2 was the same story that I keep reading in the reviews - the van turned up with no bed on it.

Again I contacted the retailer who said they were waiting to hear from BJS also.

24hrs later I have again contacted OBC demanding a refund, once again I have been told to be patient(!) as they were waiting to hear from BJS.

Now, 12hrs on I have been given a delivery slot for Friday from BJS despite the fact that I have already informed the retailer that it was urgent for today and that no one would be at the property AND asking for a refund.

OBC are clearly a scam company alongside their scam (and likely run by the same people) delivery company. Their phone lines always go to an extension phone number which is always an answer service and it is impossible to ever speak to the same person via email.

I bought a king size Isabelle white satin iron bed frame and Juno wool mattress. Both items were in stock, as shown on their website. I ordered on 31/7/25, delivery without a hitch was 5/8/25.
My handymen placed the mattress base on the highest setting, which left extra room for storage boxes underneath, approx 37cm. There is a lower placement if preferred. That also means the footend is lower than the mattress.top, which I wanted as I am low on space so I didn't want it to make the room look more cluttered.
I was concerned that the medium mattress I ordered might be too firm because I am only 52 kilos and have fibromyalgia. However, it is really comfortable. My original reason for buying from the original bed company was that I despise memory foam because it feels soft but dips occur usually within a couple of months. I bought the wool version because I read that wool does not compress as quickly as some other materials, so it bounces back for longer.
I called OBC a few times before ordering and they were very helpful in answering my queries, so top marks for customer service as well as product.

First off, the product I bought was great value and quality. But the real bonus was the customer service. Delivery guys were helpful and polite. I made a mistake on my order which they resolved, at their cost, despite my offer to pay for redelivery etc. Every interaction has been professional, they have always delivered on time and gone beyond expectations. I point out rubbish service when I get it so try and do the same for great service!

I absolutely love my bed! Went for a full
On bedknobs and broomsticks brass with a wool mattress! It was really well packaged and as I ordered well in advance and specifically asked for a certain month it came well in time with them sorting a further delay I needed!
Couldn’t be happier- thank you! It did have to sit in my house all packaged for a few weeks before assembly because of new flooring etc, but very worth the wait…

I was looking for a very firm king mattress, due to some back issues. My former mattress was like a piece of wood (even with a topper), which was fine for me but rather uncomfortable for anyone else. And it was 15 years old, so time for a change.

- The OBC firm version (they have a medium or firm version) is a delight in terms of firmness, I've had it for 5 months now and haven't had a bad night sleep. I could immediately feel when I sat on the mattress in the store that it was firmer than any other mattress I had tried out (Dreams, John Lewis, sleep8, local stores etc...). Obviously, the mattress will have much more resistance when you're lying down on it rather than sitting on it, but that's a good test for me as it's easier to compare between different mattresses. There was very little give, but it was very comfortable as the outer layer is soft enough, contrary to my former mattress. It is quite thick (28 cm), which I guess also accounts for some of the firmness, in addition to the 1500 springs they say the mattress contains. When the mattress was delivered to me, I had some slight anxiety as I felt sitting down on it that it was softer than I remembered. However, after 5 months use, I can confidently say the firmness is strong and appropriate.

- There are some mattresses that will feel very firm too, at Ikea for instance, but they will be made of synthetic foam. The OBC mattress I selected is the Juno wool model, which is 100% made of natural fibers (cotton, wool, bamboo), without any polyester/synthetic fiber. It is their cheapest 100% natural model (there are more expensive ones with silk/ cashmere), and they also provide cheaper models with some synthetic fibers in it. It is a matter of personal preferences, but I would rather sleep in a mattress made entirely of natural fibers, to avoid sweating/ irritations etc, as long there is good value. And I must say at £750 for a king mattress, that's at least twice cheaper than any other 100% natural mattress I've seen, which can easily cost £2,000. When I asked how they could be so good value compared to competitors, I was told this was primarily due to the fact that they manufacture the mattress themselves, in a factory 2h from London, which allows them to save on margins, as opposed to buying the mattress from a manufacturer.

- The only bit that could maybe be improved isn't to do with the mattress itself, but with the delivery system. If you're above the 2nd floor without lift, they won't be able to deliver with their default provider and need to arrange custom delivery. This process was rather cumbersome and I had to chase a few times via email and call to get it sorted out. However, then the delivery itself was brilliant with a lovely chap who went up the stairs in a few minutes all by himself. (The mattress was in stock and so it was delivered after a few days only).

All in all, I'm extremely happy with the quality of the mattress, especially the firmness and 100% natural fibers. Based on my market study, this is the best value that can be found, by quite some margin. Would recommend to anyone.

I needed to replay my super king 18 year old bedstead and wanted another one with two heights as needed the taller height and after searching the internet with some ranging from £2000 to £3500!! I came across The Original Bed Company & had exactly what I wanted and the reviews were fantastic I ordered my new bed. Although I had to wait between 8-12 weeks as it was a 6ft bed, it finally arrived and we paid to have it assembled and wow it actually improved our mattress. Feels like a brand new mattress and it’s absolutely perfect and so sturdy. So well made and definitely when I need to replace it again in a few years time and the Original Bed Company still around I will be coming back. Thank you for an amazing product.

Good communication. Came in 10 weeks which it stated. Instructions easy to follow. All parts there, no damage. Good sturdy bed. Happy with our purchase and would recommend.

If you want to be messed about….this is the company for you. Good luck you’ll need it. I can not wait for their snivelling response to me honest critique of the service or lack there off. AVOID AVOID AVOID

Guess who got the Friday afternoon bed and mattress! And no apology or compensation from customer services…
The metal bed looks very nice, but I’m not sure it was worth the hassle to get a new part without the rust, and a replacement mattress without the burn hole in it!

Ordered my bed back in November but didnt get around to putting it together until late December. Opening it I realised I had ordered the wrong size !!! Rang them and explained that I had dismantled my old bed and now didnt have a usable bed and they explained they were extremely busy but would do their best. Within a week I had a new bed which was perfect and they picked up the one which was the wrong size. Excellent customer service, they only charged me £20 for the bigger size and didnt recharge me for delivery dispite living in rural North Wales and it being my mistake.....Unusual these days to get such good service.

2nd bed from OBC. First one is great.
Ordered 2nd bed for my son and it has been a shambles. Ordered Dec 1st and knew I had to wait couple of weeks. Delivery cancelled after slot, first attempt, 2nd attempt not loaded onto van, 3rd attempt only half the bed turned up. So poor delivery company being used. But OBC couldn’t seem to care less, customer service not helpful just moaning how busy they are, don’t do anything to sort it out or reply to phone calls/emails. I understand it’s Xmas and everyone is busy but be helpful and at least reply to phone calls/emails, look to be doing something to help! Son has no bed as dismantled on 1st delivery day. Have requested refund of delivery charges not received and have now requested refund of bed!

Received a bed from this company yesterday and hired someone to put it together as I am disabled.

The delivery was amazing and the delivery guys really professional with keeping me updated.

There were various nuts missing for assembly so the person I hired to assemble the bed had to go out and buy some.

The very last part of the assembly required the knobs on the head end of the bed fitting. This required two metal dowels. It seems like both of these had suffered a manufacturing defect. Neither would screw into the hole they were supposed to fit into.

I've called the company this morning and was told in a fairly rushed manner that I should email as I'd got through to sales. The only email contact is for sales so that doesn't make sense, and the only phone numbers are for sales.

So, I've emailed the company asking for replacements to be sent out as soon as possible.

Hopefully they'll get this attended to and I can update this review.

UPDATE: The replacements for the faulty parts were delivered in a timely manner and we were finally able to complete the assembly of our bed.

Ordered my bed 13 weeks ago, it said 8-10 weeks to manufacture but I called after 10 weeks and they let me know it would be coming 2 weeks later (now three weeks after that).

However my delivery has now been cancelled twice. The second time they cancelled the delivery they said it wasn't loaded into their van due to stock discrepancy so they cannot deliver, which clearly isn't true as it is a custom made product and apparently had already been loaded for delivery earlier in the week. I was patient with the manufacturing delays and understanding the first time the delivery was cancelled, but i'm now very upset after the delivery has been cancelled a second time with clearly untrue reasoning and I cannot get hold of the Original Bed Co or the delivery company.

I purchased the Solomon satin black metal bed recently.
I am extremely happy with the purchase. It arrived as advertised within the delivery timeline.
I put it together myself and just needs help lifting it into place due to the weight.
It is very solid, looks amazing and I couldn’t be happier.

Faultless service from start to finish.
I ordered the Hamilton bed. The lead time was 3 to 4 weeks received delivery in exactly 31/2 weeks.
Delivery company was superb. (shout out to BJS) My husband and I dismantled old bed and built new in 2 hours, we are both in late 60s. It took longer to unpack everything and carry it upstairs. Packaging was extensive but essential and most of it was recyclable.
The bed looks fabulous and everything went without a hitch. A well deserved 5 stars.

Decided to take a chance on the Original Bed Co's king size Hamilton Low Footend bed, and I'm really glad I did. So I'm writing this review as others were super helpful in my decision. The beds are on the pricier side but the quality lives up to it. The delivery timeline was just short of 4 weeks (as expected) but definitely worth the wait. I was apprehensive as it was being shipped from UK to Ireland. However, customs costs were already covered and it came well secured and packed up with lots of cushioning. Assembly was pretty straightforward and surprisingly easier to put together than a simple Ikea bed. The bed feels very solid and is so so beautiful in person. It feels like the type of bed that will stand the test of time. Thoroughly impressed with the quality and product, highly recommend!

Excellent Product, superb value, V polite efficient customer service for the staff in London showroom.
Highly recommend

We purchased a king size bed, a single bed and a mattress from this company over the past month. Excellent quality beds, easy to assemble and a very comfortable mattress. We recommend this company and will use them again ourselves

Nice bed, but really frustrated by the dirt that was left inside the bed frame tubes from manufacturing. This is an email I sent to Nick at OBC and never got a reply:

"...we're pleased with the bed, but the process of building it was very stressful owing to the frame depositing black powder coat paint all over our brand new carpets. That was really frustrating and it's stained our carpets. Some of the tube had clearly not been cleaned of the excess powder after being painted, and it was sitting the tubes as a dust which came out when tipped up. Not impressed."

Beautiful bed for a great price, wrapped very well to ensure no chips or damage would highly recommend.

The only that could be better is for the bed to be taken to the bedroom. But a good strong well made bed don’t hesitate and the mattress was comfortable.