The app is really intuitive, seamless and worthy of interest, I know well what I'm talking about as I'm a QA engineer; I've switched from VCDS for finetuning my new audi A8 with no regret at all... Th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm new to OBDeleven, but so far, so good. The dongle interfaces easily with the app on my smart phone. Scanning the controllers in my '23 VW Jetta Sport is convenient, and noting and resetting erro... See more
Exceptional delivery speed and amazing product. Nice to have such a device by my side, when need to scan for quick faults reading, or install some OCA, or just get help when buying new car. Have n... See more
Great support. Had an issue with the delivery, and in 24h i was offered refund or resend new item. The package was"wrongly" picked up from one of my neighbors, but Thankfully i get the package and ref... See more
Company details
Written by the company
OBDeleven is a complete solution for easy car diagnostics and customizations. It combines a pocket-sized Bluetooth scanner and our mobile app, so you can scan and clear faults, monitor live data, and unlock hidden features – all on your phone. No cables, laptops, or garage visits needed. Officially licensed by Volkswagen Group (VAG), BMW Group, Toyota Group, and Ford Group (US models only), it delivers accurate diagnostics and full system access for supported models, including Audi, Škoda, SEAT/CUPRA, MINI, Rolls-Royce, Lexus, Ford, and more. KEY FEATURES: OBD2 diagnostics: Diagnose engine and transmission trouble codes, identify critical issues, and clear faults with a few taps. / Advanced diagnostics: Scan and clear faults from all available control units, including airbag, multimedia, and more. In minutes. / Live data: Track real-time parameters like engine speed, coolant temperature, oil level, and more – to catch problems early. / One-Click Apps: Unlock hidden features and fine-tune your car's safety, comfort, and service settings. We handled the coding part for you. / Other features for easier car ownership, like Car buying assistant, Hybrid battery check, Mileage check, and more. Available features depend on your country and car make, model, and year.
Contact info
Kaunas, Lithuania
- obdeleven.com
3.9
Great
4K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I placed two orders
I placed two orders, one of which got stuck in customs for a month.
After that, the order got returned to them, from the customs. I did not even try to file for a refund, based on my experience with other sellers.
Then they reached out to me, stating I'll be getting a full refund based on their policy! This sort of thing just doesn't happen!
Also, product is great! I've used it on my VW Tiguan to check the actual mileage (and I had no previous experience with OBDs), and have even updated a setting to turn the law-required lights on automatically, regardless of switch position! I think this already saved me it's cost in light fines!
Amazing!
22 August 2025
Unprompted review
Good product
The product is fantastic. I had a small problem with the account and they solved it in a short time
6 September 2025
Unprompted review
Next gen unit will no longer connect to…
Next gen unit will no longer connect to app, I have tried everything support as asked but still not connecting. Trying to get anywhere with chat/support is impossible, so I have 10 week old unit that is useless and can't get it sorted. Purchase from Obdeleven at your peril, shocking aftersales service.
Update:- I have received your email contact and have been advised to try even more things to resolve this issue, unfortunately this has still not resolved the issue.
2nd Update:- Further request for more information including more photos/screenshots from support team sent today 06-09-25
3 September 2025
Unprompted review
Reply from OBDeleven
Hello Wayne,
Thank you for sharing your experience with us so far. We're sorry to hear that you've run into such long-ongoing connectivity issues that persist even through our support crew's troubleshooting. We understand how inconvenient this can be, and we're here to help.
Keep in mind that all OBDeleven devices have a 2-year warranty (more info on obdeleven.com/warranty). We strongly advise discussing the possibity of device malfunction via your ongoing Help Chat with our customer support agents. It may involve testing out a few more steps to verify the device's status, your cooperation is greatly appreciated.
We are committed to assisting you on this matter - be sure to check your Email inbox as we've sent you a request for some more information. Once you get back to us, we'll locate your order, its info and connect it to our helping hands for a swift assessment of the matter. Let's solve this together.
EDIT: Thanks for sharing more details with us. We've been checking in on the case with our support crew and we're delighted to verify that you're already in process of getting a free warranty replacement device for your malfunctioning NextGen. Your patience and collaboration are greatly appreciated. We're glad we could help you sort this out.
Check your VIN before you buy
Publicity says the device is compatible with Toyota vehicles so I thought it would work with my 2011 Toyota bB. My car is a JDM import though, with a Japanese VIN beginning QNC and the OBDeleven app won't accept this. No mention of this potential problem on their site and the very slow support response is "sorry for the inconvenience". The car in question was one of the biggest selling cars in Japan for over 10 years but isn't supported. This may well apply to other JDM cars so check your VIN before donating any money to OBDeleven
31 August 2025
Unprompted review
Reply from OBDeleven
Hello Dave,
Apologies for the frustration when it comes to your JDM Toyota. Typically we cover our bases for all supported brand models, including foreign markets. It could be a matter of your car's specific vehicle base missing from our database. No need to worry, our engineers can identify the situation and add it to our system so the app could read your VIN correctly.
To ensure the situation is addressed accordingly, we've sent you a separate request via Trustpilot, be sure to check your Email inbox and get back to us with more details. Once you reply, we'll be able to connect your ongoing Help Chats with our support specialists and engineers who can make the changes. Let's solve this together.
I purchased the Pro-Pack including 100…
I purchased the Pro-Pack including 100 credits, but to this day I have not received either the activation code or the credits. Despite multiple attempts to contact OBDeleven through email and their website chat, I only receive automated replies. They promise a response within two days, yet no one ever follows up.
Even worse, I have repeatedly requested return instructions to send the product back and get a refund, but those have never been provided. This means they took my money, failed to deliver the product, and completely ignored every single support request.
This is highly unprofessional and misleading. Until now, I am still waiting for a solution. Future customers should be aware of these practices before purchasing.
--------------------------------------
Response to your reply regarding my review 03-09-2025:
The solution you propose regarding the automatic activation of the credits and the PRO plan upon device registration does not work. If you had actually read my emails, you would have known this. Instead of addressing any of the issues I repeatedly raised, you ignored them, yet I did eventually receive the Berlin return address (by AI chatbot). I will be returning the product to this address. It is extremely disappointing that this matter has dragged on for 10 days and countless emails without any real resolution.
Moreover, I find it highly frustrating that you respond promptly to a Trustpilot review, while my dozens of emails went completely unanswered. This demonstrates a clear lack of respect for customers and reflects very poorly on your service.
23 August 2025
Unprompted review
Reply from OBDeleven
Greetings, Wouter
Terribly sorry for the confusion regarding our Pro Pack and its additional digital benefit redemption. Unlike standalone Credit top-ups the ones included in this bundle should be within the device that came with your pack. Just plug it into your car's OBD-II port and connect to it via either of our mobile apps; you should then get a pop-up prompt asking you to claim said credits.
We understand just how frustrating it can be, not getting timely assistance from our customer support team regarding both digital content activation and return process inquiries. We are sorry for the delays and will focus on improving this aspect of our services to better meet user expectations.
To make sure all your questions and concerns are addressed swiftly, we've sent you a request for more information from Trustpilot. Be sure to check your inbox and proceed accordingly. Once we hear back from you, we'll be able to connect your ongoing Help Chats to the helping hands of our customer support specialists. Let's solve this together.
EDIT: Thank you for getting back to us with more information, as well as an update regarding your situation within the review. Rest assured, your concerns aren't falling on deaf ears, we are committed to helping you resolve the matter at hand.
It is important to note that the quantity of help requests that our customer support crew handles towers over the amount of product and service reviews we receive and respond to here, on Trustpilot; to further add to this tranparency - our support specialists dedicate their full attention to answering inquiries from our users, thusly leaving reviews to be handled by a seperate team of people, who do not directly interact, nor have access to the chats or emails you send our way. It may not be the perfect system, but it's what works for us at the time. Nonetheless, your feedback is greatly valuable, as it helps ups adjust and improve our services according to our user's expectations moving forward.
Our help specialists have been connected to your raised concerns and communication with our AI-powered assistant as well, expect a follow-up from our agents regarding the return process (to ensure all goes well).
Money grabbing company
Money grabbing company. They have limited all functions so you have to either buy a membership or pay for credits to use apps. Half the time the Apps you pay for don't work. Do yourself a favour and buy VCDS. This is simply a pay to use application.
31 August 2025
Unprompted review
Reply from OBDeleven
Hello Lucas,
We hear you and genuinely appreciate your feedback. Your thoughts about pricing and our plans help us better understand what our customers expect.
Our focus is to provide competitive pricing while offering unique features like One-Click Apps, car buying tools, maintenance reminders, CarPlay/Android Auto compatibility and other technical capabilities our device and software are known for.
Creating and improving these tools takes significant time, effort, and expertise – from research and technology to development. That’s why we set the prices at the current level. We’re truly sorry to hear that this didn’t meet your expectations.
If you've run into any difficulties using our One-Click Apps or if any of them failed to apply but consumed the Credits - don't hesitate contacting our customer support team via the in-app Help Chat for assistance on the matter. We'll investigate what went wrong and gladly return any Credits spent on flawed customizations.
Purchased OBD eleven with 1 year pro…
Purchased OBD eleven with 1 year pro plan on Amazon. App installation and plan activation was easy.
12 June 2025
Unprompted review
08/14/2025
Ordered the device...
the next day recieved the tracking link, that says thats my tracking code is not in the system
after 14 days I still not recieved neither the device itself nor a correct tracking code
The support do not answer almost for a week
As i see people get responds here faster then from support on their chats
28 August 2025
Unprompted review
Reply from OBDeleven
Hello Yan,
We understand how frustrating it is to have your delivery fail to arrive on time, let alone at dispatch. We’re genuinely sorry for the hassle this has caused and are doing our best to get your order to you as soon as possible.
To make this right, we’ve sent you a request through Trustpilot for some more information. This will help us locate and connect any of your ongoing help inquiries with our support staff.
Please check your email inbox for further instructions. The sooner we receive an answer from you, the quicker we can help. Thank you.
Product arrived but would not connect…
Product arrived but would not connect to my car, tried webchat and followed all of the steps given to resolve the problem. Asked for help! had one message back, replied to that within minutes and waited and waited and still waiting for a reply!!!!!!!!!Absolutely dreadful customer
service.
Been waiting 3 days now I even tried to call the company in Lithuania!!! I’ve given them all my contact details including my phone number.
27 August 2025
Unprompted review
Reply from OBDeleven
Hello Phil,
We understand how frustrating it is to have your device fail to connect to your car on arrival. We're glad that you've already reached out to our customer support specialists about the matter - we're here to assist.
To make this right, we’ve sent you a request through Trustpilot for some more information. This will help us locate and connect any of your ongoing help inquiries with our support staff.
Please check your email inbox for further instructions. The sooner we receive an answer from you, the quicker we can help. Thank you.
No customer support
No customer support
Edit, i've send you emails for days without a reply...
Only chatbots, usless, ai revolution
26 August 2025
Unprompted review
Reply from OBDeleven
Hello,
We understand how stressful it is to wait for timely assistance, especially when you need it on the spot. If there has been any confusion, lack of communication, or delayed responsiveness from our specialists or AI agents, we’re sorry.
We’re always working to prevent such situations from happening.
To make this right, we’ve sent you a request through Trustpilot for more information. This will help us locate and connect any of your ongoing help inquiries with our support staff.
Please check your email inbox for further instructions. Thank you again for bringing this to our attention.
Easy to order (from the website)
Easy to order (from the website). Prompt dispatch with tracking. The device itself is neat and quickly pairs to the (Android) app.
Diagnostics are simple and easy to perform with relavant information placed at your fingertips.
For reference, I bought the device to diagnose a 2011 VW Passat CC. Perfect for what I needed.
22 August 2025
Unprompted review
Alot better than the Carly scanner
Easy to navigate and find your way around
21 August 2025
Unprompted review
OBDeleven has the #1 OBD port access…
OBDeleven has the #1 OBD port access device on the market with a global impact. It’s easy to use and is backed by great customer support. I used the VAG version since 2016 and won’t use another.
14 August 2025
Unprompted review
Nothing short of elaborate organised…
Nothing short of elaborate organised scam
I fell for the BS of new OBDeleven 2 and paid for Pro Subscription and 100 credits only to recover UTTER BOGUS recycled codes which they probably kept selling to people over and over again.
Seven message attempts later 3 emails the so called shameless support is DOES NOT EXIST
and here is the Mary go round starts me desperately asking to get what I paid for in repeated emails and chat requests only to keep receiving Bougus Auto Scripted message tweeting me some one would be in contact seven days later I have not even got a message let alone a solution
I am now going to open a formal case with PayPal demanding my money back because trying to get them to respond you have more chance of getting blood from a stone.
Shame on you and your disingenuous business practices
They don’t even deserve one star . . .
Save your money and sanity and stay away from this company it’s scam and its pathetic support and dodgy business practices
Trust me You would be glad you did
28 July 2025
Unprompted review
Reply from OBDeleven
Greetings,
We understand how stressful it is to wait for timely assistance, especially when you need it on the spot. If there has been any confusion, lack of communication, or delayed responsiveness from our specialists or AI-chat assistant regarding your ordered goods and the extent of the features they bring you, we’re sorry.
To bring forth some clarity on the matter, please note that our help crew only operates during the workweek, on UTC+3 business hours, which can unfortunately lead to some difficulties in swift communication for users from vastly different time zones.
Ultimately, we are committed to your satisfaction, thus we’ve sent you a request through Trustpilot for some more information. This will help us locate and connect any of your ongoing help inquiries with our support staff. Please check your email inbox for further instructions so we can assist and resolve this matter together.
Best value for VAG
The device is a great value for the money and they add features all the time. I first bought this for VAG only, but now I can use it as and OBD2 device on my other cars as well. I'm surprised they still support that functionality on the first Gen device. Support has been pretty good the couple of times I've needed them.
19 August 2025
Unprompted review
An absolute disgrace
An absolute disgrace. The device looks promising, but after 20 day I still don't had the device. It turns out that CAN (their AI Customer service BOT) CAN'T! After asking for a refund the CAN'T bot proudly explains how to return my device for a refund, a divide I DO NOT have. Twice I have been informed that a member of the team would contact me - still waiting.
19 August 2025
Unprompted review
Reply from OBDeleven
Hello Frank,
Terribly sorry to hear about your order not being delivered in 3 weeks. Typically, most shipments within the EU take up to 14 days; everywhere else, it could take up to 30 days. Either way, you should have received a tracking number and link to monitor your delivery, informing you of its location and estimated arrival while in transit. Whether you're having trouble with local shipment finalization or it's otherwise stuck in transit - our customer support specialists will more than gladly look into the matter alongside our Logistics crew to ensure you get your package. Should you be dissatisfied with it at that point - we accept 14 day returns.
We’ve sent you a request through Trustpilot for some more information. This will help us locate and connect any of your ongoing help inquiries with our support staff. Please check your email inbox for further instructions so we can assist and resolve this matter together.
EDIT: Thank you for getting back to us with more details on your order. Our specialists are on the task and shall get in touch with you ASAP. Your patience and cooperation are greatly appreciated.
As a scanner it works but don't expect…
As a scanner it works but don't expect all the wonderful extras for free. Delivery took forever and customer service just palm you off to chase it yourself. they only get involved when you report them to paypal. I wish i had read the reviews before purchase, but you live and learn
4 August 2025
Unprompted review
Reply from OBDeleven
Hello Alan,
We're sorry to hear about your delivery issues. We've always relied upon the buyer to provide the correct delivery destination when submitting one's order - the rest is in the hands of the 3rd party delivery service providers and seldom - a matter of happenstance for unforeseen events. That being said, both our customer support and logistics crews are always up to the task of assisting buyers with any order related concerns. While sometimes this process can be entirely handled remotely by our specialists, other times, it may require just a little bit of cooperation from our buyers as well.
It's relieving to hear that you were able to resolve the logistical troubles and get access to your OBDeleven device. Should you have any other question or concerns, do not hesitate to inquire for further assistance with our customer support team via the in-app Help Chat. We're here to help!
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