On my review of 24 Dec 2018, Obevy asked me to contact them. So I did, and again I got an automated email response that my order was out of their jurisdiction and further more no response Currently... See more
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Do not buy anything from them!! In their site they just play you around promising promotions that they won't make for real. No clear instruction for having what you aspect from them and when you'll as... See more
Company replied
From the information i've gathered, the company is now under new management so maybe that brought the change Product: 10/10, bought the customisable model X1. Excellent brightness and phone compa... See more
Very poor customer service! I ordered on facebook, according to fb my order should arrive within approximatively a week. A few days later I received a tracking number and there it stops. After 3 week... See more
Company replied
Company details
Information provided by various external sources
OBEVY
Contact info
United Kingdom
- obevy.com
2.0
Poor
26 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
On my review of 24 Dec 2018
On my review of 24 Dec 2018, Obevy asked me to contact them. So I did, and again I got an automated email response that my order was out of their jurisdiction and further more no response
Currently under management change? Bull***t. Collect money, don't deliver, don't reply and get away with it.
Order their products directly in China. Cheaper and safer.
14 May 2019
Unprompted review
From the information i've gathered
From the information i've gathered, the company is now under new management so maybe that brought the change
Product: 10/10, bought the customisable model X1. Excellent brightness and phone compatibility.
Customer service: 5/10, RESPONSE TIME could be improved massively. Slow response time but they explain the situation fine.
Shipping speed: It was alright, delivered in 10 days with tracking information. Could be improved but I've definitely seen worse.
19 March 2019
Unprompted review
The customer service is very bad
The customer service is very bad!
They have not sent me my order and they did not refund my money!
And now, they don't even respond to my emails.
I recommend not to buy anything from them!
4 March 2019
Unprompted review
Reply from OBEVY
Dear Valued customer,
We would like to extend our sincere apologies.
OBEVY is currently under new management. As such, we would like to make it up to you.
Please reach us directly on Support@OBEVY.com with information about your issue.
Don't forget to quote either your name, order number (starting with #OBEVY) OR e-mail address used in your order.
We will handle the rest for you.
Kind regards,
OBEVY Management.
9 Months - NO PRODUCT
Ordered on 17.05.2018 , now it is 11.02.2019 , i still have no news on my product !! THEY STEAL MONEY !! I sent them email in July last year they said it was a mix up in delivery , but since then 0 signs !!
DO NOT ORDER and REPORT to authorities !!
11 February 2019
Unprompted review
Reply from OBEVY
Dear Valued customer,
We would like to extend our sincere apologies.
OBEVY is currently under new management. As such, we would like to make it up to you.
Please reach us directly on Support@OBEVY.com with information about your issue.
Don't forget to quote either your name, order number (starting with #OBEVY) OR e-mail address used in your order.
Please title your e-mail with "TP" so we can identify you more easily.
We will handle the rest for you.
Kind regards,
OBEVY Management.
Wish I had checked this page first! Terrible!
Wish I had checked this page first! Terrible!
Same story as all the other bad reviews. Ordered a 2 for 1 promotion...only one arrived. Now getting the run around from customer service...they just blame me. Even my receipt says I ordered 2 for 1. They say I didn't. Refuse to fulfill their agreement. Contacted consumer protection to report them. Everyone should do the same. Must be a scam - so many bad reviews.
Saw them with heavy FB ad campaign...should have known better I guess...but the light up wheels just looked too awesome. But too good to be true. Learned my lesson!
11 January 2019
Unprompted review
Reply from OBEVY
Dear Valued customer,
We would like to extend our sincere apologies.
OBEVY is currently under new management. As such, we would like to make it up to you.
Please reach us directly on Support@OBEVY.com with information about your issue.
Don't forget to quote either your name, order number (starting with #OBEVY) OR e-mail address used in your order.
Please title your e-mail with "TP" so we can identify you more easily.
We will handle the rest for you.
Kind regards,
OBEVY Management.
Do not buy anything from them!
Do not buy anything from them!! In their site they just play you around promising promotions that they won't make for real. No clear instruction for having what you aspect from them and when you'll ask for explanations about that, they'll put the blame on you with disappointing reasons. Really disappointed and really angry!!
9 January 2019
Unprompted review
Reply from OBEVY
Dear Valued customer,
We would like to extend our sincere apologies.
OBEVY is currently under new management. As such, we would like to make it up to you.
Please reach us directly on Support@OBEVY.com with information about your issue.
Don't forget to quote either your name, order number (starting with #OBEVY) OR e-mail address used in your order.
Please title your e-mail with "TP" so we can identify you more easily.
We will handle the rest for you.
Kind regards,
OBEVY Management.
Very poor customer service
Very poor customer service! I ordered on facebook, according to fb my order should arrive within approximatively a week. A few days later I received a tracking number and there it stops. After 3 weeks waiting, no sign of life, I have send several very polite e-mails, no answer at all! No posibility to even track the trackingnumber I received. I am feeling ignored and scammed! Your site is to good to be true, I will never order again and will find my bike lights elswhere!
A very angry custoumer!
1 December 2018
Unprompted review
Reply from OBEVY
Dear Valued customer,
We would like to extend our sincere apologies.
OBEVY is currently under new management. As such, we would like to make it up to you.
Please reach us directly on Support@OBEVY.com with information about your issue.
Don't forget to quote either your name, order number (starting with #OBEVY) OR e-mail address used in your order.
Please title your e-mail with "TP" so we can identify you more easily.
We will handle the rest for you.
Kind regards,
OBEVY Management.
No product or any other response
No product or any response, no reaction at all at my order or e-mails. I'm afraid I lost the money :(
20 November 2018
Unprompted review
Reply from OBEVY
Dear Valued customer,
We would like to extend our sincere apologies.
OBEVY is currently under new management. As such, we would like to make it up to you.
Please reach us directly on Support@OBEVY.com with information about your issue.
Don't forget to quote either your name, order number (starting with #OBEVY) OR e-mail address used in your order.
Please title your e-mail with "TP" so we can identify you more easily.
We will handle the rest for you.
Kind regards,
OBEVY Management.
Dont buy. Cheapest asian products sold for 10…
Dont buy. Cheapest asian products sold for 10 times of what it's worth
2 November 2018
Unprompted review
Reply from OBEVY
Dear Valued customer,
We would like to extend our sincere apologies.
OBEVY is currently under new management. As such, we would like to make it up to you.
Please reach us directly on Support@OBEVY.com with information about your issue.
Don't forget to quote either your name, order number (starting with #OBEVY) OR e-mail address used in your order.
Please title your e-mail with "TP" so we can identify you more easily.
We will handle the rest for you.
Kind regards,
OBEVY Management.
They lie about the product they send…
They lie about the product they send and they use fake reviews to make it seem like a good product! do not buy this product
1 November 2018
Unprompted review
Reply from OBEVY
Dear Valued customer,
We would like to extend our sincere apologies.
OBEVY is currently under new management. As such, we would like to make it up to you.
Please reach us directly on Support@OBEVY.com with information about your issue.
Don't forget to quote either your name, order number (starting with #OBEVY) OR e-mail address used in your order.
Please title your e-mail with "TP" so we can identify you more easily.
We will handle the rest for you.
Kind regards,
OBEVY Management.
Not the advertised Product
So not only the shipping time is out of this world, what i ordered ( instagram ad) is nothing like what i got at the end. I ordered Programmable LED Bicycle Wheel Light, so you see when speeding, characters like packman, or rubik's cube , etc.... (go search in youtube you'll see what i mean). What i received is " colorful bike spoke light " : Simple geometric shapes. what a joke
24 July 2018
Unprompted review
Reply from OBEVY
Dear Valued customer,
We would like to extend our sincere apologies.
OBEVY is currently under new management. As such, we would like to make it up to you.
Please reach us directly on Support@OBEVY.com with information about your issue.
Don't forget to quote either your name, order number (starting with #OBEVY) OR e-mail address used in your order.
Please title your e-mail with "TP" so we can identify you more easily.
We will handle the rest for you.
Kind regards,
OBEVY Management.
Poor product overpriced
Poor product overpriced. 4 lights out of 6 arrived from China wrapped in plastic. All lights scratched and 2 are missing. The same stuff you can buy on eBay 5 times cheaper. Customer service is based in London Tufnell Park where apparently is student accommodation. It looks like scam...
30 May 2018
Unprompted review
Reply from OBEVY
Dear Valued customer,
We would like to extend our sincere apologies.
OBEVY is currently under new management. As such, we would like to make it up to you.
Please reach us directly on Support@OBEVY.com with information about your issue.
Don't forget to quote either your name, order number (starting with #OBEVY) OR e-mail address used in your order.
Please title your e-mail with "TP" so we can identify you more easily.
We will handle the rest for you.
Kind regards,
OBEVY Management.
ordered spoke lights in July
ordered spoke lights in July. now late February and just had a shipping confirmation.....
getting 2 stars as apparently something is at least on its way
22 February 2018
Unprompted review
Poor product
Poor product, overpriced. Slow customer service and not willing to offer refund.
19 January 2018
Unprompted review
Reply from OBEVY
Dear Valued customer,
We would like to extend our sincere apologies.
OBEVY is currently under new management. As such, we would like to make it up to you.
Please reach us directly on Support@OBEVY.com with information about your issue.
Don't forget to quote either your name, order number (starting with #OBEVY) OR e-mail address used in your order.
Please title your e-mail with "TP" so we can identify you more easily.
We will handle the rest for you.
Kind regards,
OBEVY Management.
No delivery even after a long while of …
No delivery even after a long while of waiting. Tried to contact the customer service with no avail. Hands off, it is a deceit!
12 January 2018
Unprompted review
Reply from OBEVY
Dear Valued customer,
We would like to extend our sincere apologies.
OBEVY is currently under new management. As such, we would like to make it up to you.
Please reach us directly on Support@OBEVY.com with information about your issue.
Don't forget to quote either your name, order number (starting with #OBEVY) OR e-mail address used in your order.
Please title your e-mail with "TP" so we can identify you more easily.
We will handle the rest for you.
Kind regards,
OBEVY Management.
Lights took ages to arrive
Lights took ages to arrive. I ordered 4. 2 of them didn't work straight out of the packaging. Emailed customer services, have heard nothing.
Worried this is a scam and I've just wasted my money. 50% failure rate suggests it's an awful product.
31 December 2017
Unprompted review
Reply from OBEVY
Dear Valued customer,
We would like to extend our sincere apologies.
OBEVY is currently under new management. As such, we would like to make it up to you.
Please reach us directly on Support@OBEVY.com with information about your issue.
Don't forget to quote either your name, order number (starting with #OBEVY) OR e-mail address used in your order.
Please title your e-mail with "TP" so we can identify you more easily.
We will handle the rest for you.
Kind regards,
OBEVY Management.
Not impressed
They were great to deal with when placing the order.
Now chasing delivery and they are ignoring my emails.
21 December 2017
Unprompted review
Reply from OBEVY
Dear Valued customer,
We would like to extend our sincere apologies.
OBEVY is currently under new management. As such, we would like to make it up to you.
Please reach us directly on Support@OBEVY.com with information about your issue.
Don't forget to quote either your name, order number (starting with #OBEVY) OR e-mail address used in your order.
Please title your e-mail with "TP" so we can identify you more easily.
We will handle the rest for you.
Kind regards,
OBEVY Management.
Excellent service
Excellent service, I would definitely recommend these bikes to family and friends
5 December 2017
Unprompted review
Ordered bike lights for me and my …
Ordered bike lights for me and my hubby. They fit and look perfect, I even had comments from passerbies. Contacted consumer service about my delivery, they answered on time with my details. Could definitely recommend!
3 December 2017
Unprompted review
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