O'Brien Self Storage Reviews 26

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Needed storage for our house move and renovation. O Brian’s were very helpful and did everything they could to make things run smoothly. Easy transaction and self explanatory, rolling contract... See more

Company replied

Rated 5 out of 5 stars

Super clean container, large size, the rental went without any problems and the office was always willing to help.

Company replied

Rated 5 out of 5 stars

We have had the pleasure of using O'Brien Self Storage on numerous occasions over the years. Units are always clean, secure, tidy and generous in size. The service received has also always been... See more

Company replied

Rated 5 out of 5 stars

Perfect size storage for furniture whilst in between properties. Everything stayed clean and dry. Easy access whenever I needed it! Fair pricing too

Company replied

Company details

  1. #22 of 28 best companies in Self storage facility
  2. #40 of 55 best companies in Storage facility

Written by the company

O’Brien Self Storage – Storage Made Easy At O’Brien Self Storage, we make storing your belongings simple, secure, and stress-free. Whether you’re decluttering, moving home, or need extra space for your business, we’ve got a storage solution to suit your needs. Our sites across the North East are fully secure, with features such as CCTV, PIN-code access, and well-maintained units, giving you peace of mind that your items are safe. We offer a variety of unit sizes, from small rooms for personal items to large containers for larger loads, all at great value. We pride ourselves on friendly, helpful service. Our team is always on hand to answer questions and make sure your storage experience is as smooth as possible. With easy online booking and flexible rental options, O’Brien Self Storage truly makes storage easy.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

26 reviews

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Rated 5 out of 5 stars

Brilliant service

Brilliant service, been using these for over 10 years

26 November 2025
Unprompted review
O'Brien Self Storage logo

Reply from O'Brien Self Storage

Thank you, Darren! We really appreciate your continued support over the last 10 years. It means a lot to us. We’re glad you’ve had a brilliant experience with O’Brien Self Storage, and we’re always here if you need anything.

Rated 5 out of 5 stars

First Class Service

We have used O'Brien Self Storage on many occasions and always find their service to be first Class.

Storage units are easily accessible, clean, secure and generous in size.

The helpful team are always on hand to assist and will always go the extra mile to deliver a first class service.

10 November 2025
Unprompted review
O'Brien Self Storage logo

Reply from O'Brien Self Storage

Hi Craig,
Thanks for taking the time to leave us a review. Really pleased to hear you’ve used us many times and always found the service first class.
Great to know the units and access work well for you, and I appreciate the kind words about the team — I’ll make sure they see it.
If you ever need anything, just give us a shout.
Thanks again,
John

Rated 5 out of 5 stars

First Class Service

We have had the pleasure of using O'Brien Self Storage on numerous occasions over the years.

Units are always clean, secure, tidy and generous in size. The service received has also always been first class and the friendly team are always on hand to assist.

3 November 2025
Unprompted review
O'Brien Self Storage logo

Reply from O'Brien Self Storage

Hi TVR,
Thanks so much for your review. It’s great to hear you’ve used us numerous times over the years and that the units and service have always been spot on for you.
We really appreciate the kind words, and the team will be pleased to hear your feedback.
If you ever need anything at all, we’re always here to help.
Thanks again,
John

Rated 5 out of 5 stars

Great Service from start to finish

Great Service from start to finish, inline booking was first class.

26 November 2025
Unprompted review
O'Brien Self Storage logo

Reply from O'Brien Self Storage

Hi Ian,
Thanks so much for taking the time to leave us a review. Really pleased to hear everything was smooth from start to finish and that the online booking worked well for you.
If you need anything at all, just give us a shout.
Thanks again,
John

Rated 5 out of 5 stars

Great service

Needed storage for our house move and renovation. O Brian’s were very helpful and did everything they could to make things run smoothly.
Easy transaction and self explanatory, rolling contract to take the worry away. We had ours for 5 months.
Any questions or worries they were always happy to help. (Thanks Lee and John)
The container was spotless.
The gates malfunctioned once but rang the office and were sorted immediately.
Would we recommend them ?
Already have, and yes 100%

26 November 2025
Unprompted review
O'Brien Self Storage logo

Reply from O'Brien Self Storage

Hi Julie -Hi there,

Thank you so much for the great review!

We’re really pleased we could make your house move and renovation that bit easier. A smooth, hassle-free experience is exactly what we aim for, so it’s brilliant to hear the 5-month stay went well and that the container was spotless for you.

Lee and I really appreciate the mention. And thanks for being so understanding when the gate played up — glad we got it sorted straight away.

Most of all, thank you for recommending us. It means a lot.

All the best,
John
O’Brien Storage

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