I was dubious buying from Obyss,but decided that l'd take the risk and took advantage of their buy 2 get one free offer.The watches have arrived and for the money paid appear quite acceptable.They lo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Oh boy do you have some beautiful watches, think I will buy again, Tiffany emailed me with updates from day one making my purchase more personal, staff seem to genuinely care. My new watch arrived... See more
Company replied
Exceptional Service from Tiffany on my replacement watch I received outstanding support from Tiffany — she was highly professional and answered all of my queries promptly and thoroughly. If ever... See more
Company replied
Great customer service. I have bought several watches from this company and when ever there is an issue such as a watch no longer in stock I have had nothing but exceptional treatment and kindness fro... See more
Company replied
Company details
Written by the company
We are "obsyssed" to provide high-quality products and make luxury fashion affordable for everyone.
Contact info
Keizersgracht 520H, 1017EK, Amsterdam, Netherlands
- hello@obsyss.com
- obsyss.com
4.1
Great
490 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful watches
Beautiful watches. Excellent service. Just ordered my 5th wstch.never disappointed .
Great company .
12 November 2024
Unprompted review
Reply from Obsyss
Thank you so much for your glowing 5-star review, Ron! We're thrilled to hear that you love our beautiful watches and have had excellent service with us. It's wonderful to know that you've just ordered your fifth watch and have never been disappointed. We truly appreciate your continued support and are delighted to have you as a valued customer :)
I gave a 5 star rating
I gave a 5 star rating, primarily because of excellent customer service. Jenny handle issues that arose over and above. Beautiful watch as well.
11 November 2024
Reply from Obsyss
Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with our customer service, especially with Jenny. We're also delighted that you love your new watch. Your satisfaction is our top priority, and your kind words mean a lot to us :)
I am pleased with the purchase from…Good products.
I am pleased with the purchase from Obsyss. I received the purchase quickly. It is a beautiful watch, where I am attaching a video. It is great because I wanted to have such a watch. Thank you to Obsyss for such good products.
11 November 2024
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Dariusz! We're thrilled to hear that you're pleased with your purchase and that the watch arrived quickly. It's fantastic to know that you find it beautiful and that it meets your expectations. We truly appreciate your kind words and are delighted that you're happy with our products. Thank you for choosing us!
Huge mark up!
You can purchase the exact same watches on Temu or Aliexpress for 60 - 70 percent off the price that Obyss sells them for.
9 November 2024
Unprompted review
Reply from Obsyss
Thank you for sharing your feedback. We understand your concerns about the pricing of our watches compared to other platforms. We want to emphasize that our pricing reflects the quality and authenticity of our products.
Our watches are sourced directly from the main manufacturer, ensuring superior quality and durability. When you purchase from us, you are receiving an authentic product with guaranteed quality, unlike some lower-priced options that might be replicas or knock-offs.
Moreover, all of our watches come with a minimum 12-month international guarantee, providing you with peace of mind and assurance of long-term value. This level of quality assurance is something that cannot be matched by counterfeit products.
We appreciate your understanding and are here to assist you with any further questions or concerns you may have.
No watch and no money refunded
I ordered a nautical watch at £59.40 and received a delivery date.Then I received a delivery notification 10 days or so earlier that my item had been delivered and left in a secure location - the doorstep!!!!!!!!!!
I never had no parcel and have been emailing Obsyss since 31st October 24 with proof of these supposed delivery and to date they have not responded or acknowledged any of my emails.
I would definitely not recommend this company as they advertise we are here 7 days a week if you need assistance or query answering then totally ignore you once they have taken your money, but continue sending emails on a daily basis offering discounts if you purchase more items.Absolute joke of a company and steal your money without you receiving your item.
The email address you have asked me to send information to is coincidentally the email address I have been sending messages and screenshots to,every day where you do not reply or acknowledge.Yet you reply to negative feedback and make it sound like you want to help.No chance of that.Very poor service is an understatement!!!!!!!!!!!!
31 October 2024
Unprompted review
Reply from Obsyss
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced, Joseph. It seems there may have been a communication issue, as we have not received any emails from you regarding this matter. To resolve this as quickly as possible, could you please send us an email at hello@obsyss.com with your order number and any relevant details? We are committed to addressing your concerns and ensuring you receive the service you deserve.
I saw the wristwatch online never knew…
I saw the wristwatch online never knew is going to be an elegance fit that will march my wardrobe.
The love I have for wristwatches is high never knew there are some perfect watches at there until I try Lige.
I will recommend it for anyone.
7 November 2024
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Daramola! We are thrilled to hear that the wristwatch exceeded your expectations and perfectly complements your wardrobe. It's great to know that our Lige watches have found a place in your collection. Your recommendation means a lot to us, and we're delighted to have a satisfied customer like you. Enjoy your new timepiece! :)
Thank you OBSYSS for my wonderful…
Thank you OBSYSS for my wonderful watch
Thank you Janny for your amazing service and take care of your costumers. I received my package today and i was so happy to see my 3 new watches inside. I will keep on doing a shopping with you
Katonio
6 November 2024
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful review, Katonio! We're thrilled to hear that you are happy with your new watches and that Jenny provided you with amazing service. It's always our goal to take great care of our customers, and we're delighted that you're pleased with your purchase. We look forward to serving you again in the future. Enjoy your new watches! :)
I purchased 3 watches
I purchased 3 watches. Ordered on the 21st, recieved on the 4th the following month. Right away I saw the light weighted, cheap look I had dreaded. They are exactly that, cheaply made, no weight and you just know that they will stop working quickly. If you are looking for a decent well made watch I suggest Invicta.
4 November 2024
Unprompted review
Reply from Obsyss
Thank you for sharing your feedback with us. We're sorry to hear about your experience and would like to resolve this for you. Unfortunately, we couldn't locate any purchase under your name. Could you please email us at hello@obsyss.com with your order details? This will help us assist you more effectively. We appreciate your patience and look forward to resolving this matter to your satisfaction.
I have high end watches,this watch…
I have high end watches,this watch compares to my best watches very elegant.
1 November 2024
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Jorge! We are thrilled to hear that you find our watch to be as elegant and comparable to your high-end collection. Your feedback is incredibly valuable to us, and we're delighted that you're satisfied with your purchase. Enjoy your new timepiece :)
Saw obsyss watch in fb
Saw obsyss watch in fb. And is look good. So I ordered and arrived in exactly date to me. It's very nice in real than in social media. I'll buy another 3 for my 3 sons as their Xmas present. Thanks obsyss and Jenny
31 October 2024
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Henry! We're delighted to hear that you found our watch even more impressive in person and that it arrived right on schedule. It's fantastic to know you're planning to purchase more as gifts for your sons. Your kind words and support mean a lot to us. Thank you for choosing OBSYSS! :)
Faulty watches
After receiving a pair of watches that were faulty I contactable customer support and spoke to Tiffany who asked me to email a picture and video, Tiffany contacted me within a couple of days to offer advice on using automatic watches, I did take her advice although I do have a collection of automatic watches that I know how to use, I contacted Tiffany to let her know that the watches still didn't work she kindly arranged 2 replacements of which sadly 1 didn't work at all the other stopped after approximately 30 minutes, I contacted Tiffany again, I was the emailed to say I could return the watches at my cost and a refund would be issued minus 25% admi fees, I emailed Tiffany once again to say that I didn't see why I should be responsible for either cost, I was then contacted by Jenny who said that obsyss would wave the 25% fee, I sent a email to Jenny saying that i would get a estimated cost for return post although I wouldn't be happy about paying to return goods that were faulty not just unwanted,
Jenny emailed me back to ask for a picture and video of all 4 watches together which i did, Jenny emailed back in a few days to say that I would receive a full refund with no need to return the watches, excellent customer service and would nt hesitate to purchase from Obsyss in the future.
Robert
25 October 2024
Unprompted review
Reply from Obsyss
Thank you for taking the time to share your experience with us, R P Harman! We are delighted to hear that despite the initial challenges with the watches, Tiffany and Jenny were able to assist you effectively. We appreciate your patience and understanding throughout the process. It's wonderful to know that you were satisfied with the resolution and that you received a full refund without the need to return the faulty watches. Your feedback is invaluable to us, and we're thrilled to hear that you would consider purchasing from us again in the future :)
I loved the watch
I loved the watch, I had no problems with the shipping, the prices are the best, I recommend it 100%
25 October 2024
Unprompted review
Reply from Obsyss
Thank you so much for your fantastic 5-star review, William! We're thrilled to hear that you loved the watch and had a smooth experience with the shipping. It's great to know that you found our prices to be the best. We truly appreciate your recommendation and are delighted to have met your expectations.
I love my new watch
I love my new watch. Looks great and came well presented. Obsyss have a fantastic range of watches at affordable prices. It arrived within the time scale given.
I will be buying another timepeice from them in the future.
18 October 2024
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Barrie! We're thrilled to hear that you love your new watch and that it met your expectations in terms of presentation and timely delivery. It's great to know that you appreciate our range of affordable watches. We look forward to serving you again in the future when you're ready to add another timepiece to your collection :)
Always read reviews first
Always read reviews first. I have seen 5 watches that I like but after reading so many reviews on broken pins, clasps and stopped working after a short time I think I will give this company a miss especially when theyre coming from China. Says it all really.
18 October 2024
Unprompted review
Reply from Obsyss
Thank you for sharing your concerns. We understand the importance of reading reviews before making a purchase decision. We take all feedback seriously and are committed to addressing any issues our customers may experience.
We noticed that there isn't a purchase record under your name. Please email us with any details or an order number to hello@obsyss.com
I always appreciate the timeliness of…
I always appreciate the timeliness of receiving a product after ordering. These are sophisticated watches and movements. I got two more to add to my collection. Your time pieces have an elegant look.
Thank you!
16 October 2024
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave us a 5-star review, Stephen. We are thrilled to hear that you appreciate the timeliness of our deliveries and the elegance of our timepieces. It's wonderful to know that our watches have found a special place in your collection. Your satisfaction is our top priority, and your kind words mean a lot to us :)
Great products
I have just received my watch from Obsyss. Such a lovely looking watch, nice weight and good quality. The entire buying process was very straightforward and my communication with Jenny during the process was always informative, professional and friendly. They have such a great range. I will purchase again as Christmas presents.
4 October 2024
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Andrew! We're thrilled to hear that you love your new watch and found the buying process smooth and enjoyable. It's great to know that Jenny was able to assist you with professionalism and friendliness. We appreciate your kind words about our range and look forward to helping you with your Christmas shopping :)
Tiffany is a true professional!!!🌹
10 October 2024
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, George! We are thrilled to hear your kind words about Tiffany and her professionalism. Your feedback is greatly appreciated, and it’s always a pleasure to serve customers like you :)
I got a watch that was damaged and…
I got a watch that was damaged and Jenny represented me in replacing it. She was amazing.
20 August 2024
Unprompted review
Reply from Obsyss
Thank you for your wonderful review, Allen! We're delighted to hear that Jenny was able to assist you effectively with your watch replacement. Your satisfaction is our top priority, and we appreciate your feedback :)
Awesome product
Awesome product . Jenny was so helpful in any thing I needed . The watch is beautiful and excellent quality.
Definitely buying again.
Thanks team
4 October 2024
Unprompted review
Reply from Obsyss
Thank you so much for your wonderful 5-star review, Amber! We're thrilled to hear that you love the watch and found its quality to be excellent. It's also fantastic to know that Jenny was able to assist you with everything you needed. Your satisfaction is our top priority, and we're delighted that you had such a positive experience with us. We look forward to welcoming you back for your next purchase!
5 STARS
When issues occur I expect pull back from the company followed by question after question until you give up!
Obsyss, in the form of Jenny and Tiffany were unbelievably helpful and quick to respond. They provided 5 star service. Thanks ladies.
3 October 2024
Unprompted review
Reply from Obsyss
Thank you so much for taking the time to leave us a 5-star review, Ian! We are thrilled to hear that Jenny and Tiffany were able to provide you with such helpful and prompt service. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We truly appreciate your kind words and your support :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.