Ocean & Company Reviews 

558
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

False advertising fake products. Ordered adult soft silicone dentures got upper and lower hard plastic teeth to small for a newborn

Rated 1 out of 5 stars

Ordered their products Dec 2nd, 2020, and have not received items. Website launched a "track your order" but when I plugged my information, it states my items have not been shipped. I've reached... See more

Rated 2 out of 5 stars

I am sorely DISAPPOINTED! I am invested in saving the turtles! And, although the three (3) ordered bracelets are comfortable to wear and look good worn separately or together (black, white, turquoise)... See more

Company replied

Rated 5 out of 5 stars

Love the products I purchased from Ocean & Company and have received many compliments. I wear the turtle bracelets and wave anklet daily, and the wave necklace is one of my favorites. I originally pur... See more

Company details

  1. Beach Clothing Shop
  2. Jewellery shop

Written by the company

Ocean & Co is dedicated to selling products that promote a plastic free, sustainable lifestyle. Every purchase helps support marine conservation efforts around the world!


Contact info

2.5

Poor

TrustScore 2.5 out of 5

558 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.5

All reviews

(558)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I placed an order on the 8th still…

I placed an order on the 8th still don't have it no tracking info and nobody ever gets back to my emails. I have sent 3 or 4 emails now and nothing and no number to call. This is very poor customer service

22 December 2020
Unprompted review
Rated 1 out of 5 stars

I placed an order several weeks ago for…

I placed an order several weeks ago for Christmas gifts and as of 20 Dec I still don’t have the merchandise. I sent an email and received an answer that the gifts would be delivered but as I said above, I still don’t have anything and have no idea when or if I will receive the items before Christmas or at all.

21 December 2020
Unprompted review
Ocean & Company logo

Reply from Ocean & Company

Hi there! It looks like your order that you placed 2 weeks ago was shipped out on 12/9/2020. We have no control over the shipping process. Postal carriers are experiencing high volumes of packages and are working hard to get your order to you as soon as possible.

Rated 5 out of 5 stars

Good company

Shopping the site is user friendly. I have purchased bracelets, which are well made & I love that some money goes to a good cause. I have purchased for both myself & my daughter. It has become my favorite summer piece to wear.

20 December 2020
Unprompted review
Ocean & Company logo

Reply from Ocean & Company

Thanks so much for leaving this review!

Rated 5 out of 5 stars

I have not been blessed enough to…

I have not been blessed enough to purchase any of your beautiful items yet. I hope to be able to someday. You have beautiful things

20 December 2020
Unprompted review
Ocean & Company logo

Reply from Ocean & Company

Sonya, that is completely okay! We appreciate your support.

Rated 5 out of 5 stars

Caring company

Site is very user friendly and the information is easy to understand and products seem very affordable. The company does great work with supporting the planet.

20 December 2020
Unprompted review
Ocean & Company logo

Reply from Ocean & Company

Thank you Clare for this review. We appreciate your support!

Rated 5 out of 5 stars

product, service and cause

the products are amazing! the website is very accessible and easy to manage. they actually support their cause

20 December 2020
Unprompted review
Ocean & Company logo

Reply from Ocean & Company

Thank you Reta for this awesome review!

Rated 5 out of 5 stars

Perfect Gift Especially For The Ocean Lovers…

The bracelets I bought are so pretty and the kids were so excited to get them. They love tracking the turtles! The order came on time and in perfect condition!

19 December 2020
Unprompted review
Ocean & Company logo

Reply from Ocean & Company

Thanks Nancy for this great review! We appreciate your support.

Rated 5 out of 5 stars

Amazing company and I’m proud of the…

Amazing company and I’m proud of the work you do to save turtles and other marine life. Thank you for allowing me to be a part of it all.

19 December 2020
Unprompted review
Ocean & Company logo

Reply from Ocean & Company

Thanks so much for this awesome review!

Rated 5 out of 5 stars

Great opportunity to help clean up ocean waters

Rapid shipping, quality product supporting our environment. I have sailed 7,000 nautical miles in the Pacific Ocean and Caribbean seeing so much flotsam and appreciate the opportunity to help clean up in a small way. Deena

18 December 2020
Unprompted review
Ocean & Company logo

Reply from Ocean & Company

Thank you so much for leaving this review!

Rated 1 out of 5 stars

Disappointed and delayed

I purchased a 4 pack seaturtle tracking bracelets for my granddaughters for Christmas three weeks ago. The money was debited from my account immediately. I never received an order confirmation. I tried reaching the company and it took 5 days to get a response. They have no phone number, only an email. This company appears to be a US storefront for an overseas company. Finally after three weeks I received an email acknowledging my shipping despite my telling them I wanted to cancel my order. It took 4 days for them to give me an order number. Now I have to pay $7.95 to return the item.

18 December 2020
Unprompted review
Ocean & Company logo

Reply from Ocean & Company

We apologize for the delayed responses, we currently are working hard to get back to each and every person.

We are not an overseas company, all of our employees work in the United States and our shipping facility is in the United States.

As for canceling your order, we were unable to cancel your order because it had shipped out before you requested the cancelation.

Rated 1 out of 5 stars

Product was never received

18 December 2020
Unprompted review
Ocean & Company logo

Reply from Ocean & Company

Hi there! We apologize that you did not receive your order. I do not see an order under your name. Please shoot us an email at customerservice@oceanandcompany.com with your order number.

Rated 5 out of 5 stars

Turtle GPS.....wow!! The products are great quality and the…

The products are great quality and the fact that you can track a turtle is a bonus. My daughter loves the bracelets and has always been fascinated with sea turtles and preservation of these amazing sea creatures. The purchase and transaction were flawless and shipping was fast. Will buy again.

18 December 2020
Unprompted review
Ocean & Company logo

Reply from Ocean & Company

Thank you so much for your support!

Rated 5 out of 5 stars

Just say no to plastic!

I feel strongly about saving the ocean for future generations like my granddaughter’s granddaughter. I love the products that reduce plastic like laundry strips, sloth dryer balls, shaving soap, dog wash (just of the top of my head) and so I bought all these items as holiday gifts to introduce my 4 grown children to saving the ocean painlessly.

18 December 2020
Unprompted review
Ocean & Company logo

Reply from Ocean & Company

How awesome! Thanks for the review.

Rated 3 out of 5 stars

Thank you

While I loved the bracelet, I didn’t get a tracker ! Still very cool but it was for my nephew and he was really looking forward to tracking his shark . Very grateful for the work you all do to save our oceans wildlife ! That’s a beautiful thing

17 December 2020
Unprompted review
Ocean & Company logo

Reply from Ocean & Company

Hi there! We do not track sharks, only turtles. I do not see an order under your name either. If you could email us with your order number at customerservice@oceanandcompany.com

Rated 1 out of 5 stars

I placed my order on November 9th

I placed my order on November 9th, they took the money out on November 9th, but it is December 17th and still NO products. I can't find a number to call them, I have emailed them 3 times and contacted them on social media.... CRICKETS.... I will be letting everyone know not to order from them and why.

17 December 2020
Unprompted review
Ocean & Company logo

Reply from Ocean & Company

Hi there! It looks like your order was shipped out, however, it has been stalled according to UPS tracking. I have just sent you an email & we are expediting a new order to you.

Rated 5 out of 5 stars

Looking forward to coming back again

It's a very beautiful and luxurious hotel. The room is elegant and has a good view of the ocean or city. We had a fun time in the big casino. There are also many good restaurants inside the building. It's a ideal space to enjoy a short holiday!

17 December 2020
Unprompted review
Rated 5 out of 5 stars

We can all help

Beautiful bracelet, my daughter was moved to go out with some friends and clean up the beaches near us, one small step at a time.

17 December 2020
Unprompted review

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