Oceania Cruises Reviews 132

This is the worst cruise line I have ever used. Their website is probably the worst in the industry; I tried to book 10 excursions to take advantage of their discount offer but it won’t load up the 10th one.
The site won’t allow me to update my account with a new credit card after my old one was compromised.
I’ve emailed four times in the past month about these issues but have not even had an acknowledgment let alone a reply. I’ve tried ringing their Customer Services three times but gave up after 30 minutes each time. This is our first time with Oceania, needless to say it’s going to be our last if they don’t pull their fingers out.
20th January.
The day after my Trustpilot review they finally contacted me and the young man booked my excursions for me because their system wouldn’t allow me to do it. I paid with my new credit card and he uploaded it onto their systems so it should be easy for them to take payment for my upgrade; unfortunately their systems are so poor that they couldn’t do that but required me to cancel my upgrade request and make a new one - this time the minimum bid was £40 more than my previously accepted bit - and they still haven’t taken the money so I don’t know if I have an upgrade or not - diabolical service.

In October I achieved Platinum status in Oceania’s loyalty club. That qualifies me for a free cruise of up to 14 days. I worked with the Future Cruise Director on the ship and chose a 22 day cruise in March 2025 that goes from Singapore to Tokyo. On the Oceania website there are options to take one of two 11 day cruises or a 22 day cruise. The Future Cruise Director advised me to select the 22 day option so I would get full credit for the 14 days. I would be responsible to pay for the additional 8 days of the 22 day cruise. On her advice I did exactly that. When the booking came back from Oceania it only credited me for 11 days. I asked my travel agent why and she was told that cruise is really two 11 day cruises so I only got credit for 11 days. My travel agent pled my case and was offered a $500 shipboard credit for the confusion. Evidently, they were not willing to back up their employee. In addition they accepted no responsibility for offering the 22 day option. In mid-November I sent a personal email requesting a reconsideration of that decision to the Oceania Loyalty Club as well as to Customer Service. After six weeks of hearing nothing my Agent contacted them. The Loyalty Club said they thought the issue was resolved with the credit. She said it was not and they needed to respond to my email. She was told they would. I’m still waiting. In mid-December I sent an email to Passenger Advocate and CEO. I’ve heard nothing. Essentially, I feel like I have been ghosted by the Loyalty Club, the Customer Service, and Upper Management. SInce 2009, I’ve sailed over 300 days with Oceania, always booking their top tier cabins. And now they ghost me. My advice to all of you who are loyal passengers of Oceania is to be very careful. Don’t expect your loyalty to get you much.

Booked cruise in Sept 2024 which included $800 excursions credit. This is useless as all tours completely booked and so many on wait list these are also closed. Why don't oceania lay on more excursions...Well obviously because they save so much on unused excursion credits that passengers cannot use. Very disappointing and just a con to lure you in.

this was our first and only time on the Oceania line. very poor management intervention first was many issues on help with using their wheelchair after my husband fell in an area where there was NO railing. a guest behind him fell and knocked him over. That was day 5 and we were room bound from then on. charged us for NOT cancelling my husbands excursions after fall. Very hard to get into specialty restaurants and No way on cooking classes even on waitlist. casino randomly changevd hours. the room towels were like sandpaper. The GM Adrian was hard to reach and RUDE when i did. on our side on elevator was not working out of 2 and heard it hasn't since before July. Lobster was tough and not really lobster, most likely a Caribbean version. last but not least the acupuncture doctor was great and my husband went 4 days in a row. it helped some but still now in a wheelchair. we paid more than $1000. for that with no offer to kindly compensate

Had to take them to court for compensation . Dreadful experience at the port in Lima. Left me and 100-200 other passengers in the sun for nearly 3 hours waiting for the ships buses. Suffered 2nd degree burns . No water. no food. No shade.

I’m currently onboard Oceania Riviera and was sexually harassed by the same crew member twice! The first time was on Deck 5. He called out to me from the staircase by the men’s room to tell me how beautiful he thought I was. It was gross and creepy! He had no reason to even be talking to me and was clearly making advances, like some pervert. The second time was when I was with my husband at Martinis. We had glasses of our own wine and the same guy asked for my husband’s order. This was while I was at the bathroom. We had just arrived and I immediately went to the women’s room, so I didn’t know that that creep was working in there yet. My husband said we didn’t need anything because we had our own wine. The guy left. When I got back, the guy saw me and headed right over to us. He leaned in towards me, very closely, and was staring at me but talking to both of us. He said “She is the only one onboard with curly hair. She’s very beautiful and attractive “. What the heck!!! My husband cut him off before he could go on and said “You do not make comments about my wife’s looks or about how attractive you think she is“ and I said “No, no, no” to the guy. He hurried away and I immediately reported it to Reception. The woman at the desk came up to Martinis so we could identify him. She saw him and noted his name. Now it is 6 days later and there has been no resolution from Oceania! The most I got was that he’s new and doesn’t understand Western Culture. Excuse me?! So it’s my fault? I DO NOT FEEL SAFE and no one should on here. That’s disgusting and illegal. I did not pay thousands of dollars to be sexually harassed on my vacation. Oceania clearly does not care about the safety of their guests! SHAMEFUL!!!

1. Poor management of drinks package on board.
2. Bath waste pipe not connected to bath causing flooding.
3. Brown water in bath/shower caused by changing of tanks on ship. We were not informed this was to take place.
4. Surly (albeit efficient) waiting staff.
5. Three times our drinks in one of the lounges were forgotten or wrong.
6. Apart from the specialist restaurants, meals were average at best with one inedible
All the above were compensated by offers of onboard credit or extra specialist restaurant bookings. This did not compensate for a cruise sold as luxury but by Oceania's own admission is "Premier" which is a lesser standard to Luxury. Not worth the cost they charge.

I was disappointed in this second cruise with Oceania. We went with them last year and couldn’t fault it. This year it was obvious there have been cutbacks especially with the food. The fish didn’t seem to be fresh and the meat a poorer quality. We paid for a luxury cruise and didn’t get it. Also there was cut back on variety with far too much Italian food ie pizza and pasta.

We made the mistake of booking in June for a Christmas cruise on Insignia. We were forced to pay the balance in July or we would lose our deposit. In August they announced a 25% cut in the cruise fare. I contacted them and was told it was a pity I had paid the full amount because if I hadn't they could have given us the benefit of the reduction. Ironic as they were the ones who forced the early payment. Most cruise lines don't require full payment so early in advance, it feels like they want to tie people up as quickly as possible in case we might benefit from a future reduction. Lesson learned, avoid this one or it may cost you big money.

Just finished a cruise on Nautica in the British Isles. The Finest Cuisine on the Sea is NOT on this line as it was mediocre. Passengers were not properly notified of cancellations. We were all waiting to go ashore and at the last minute told we couldn’t get a tender to shore because of rough seas. They knew this well in advance and still kept us in the dark. Friends were informed on the ship that their St Andrews excursion was canceled the day before it was to occur. We knew in February that St Andrews was not allowing tours because of a tournament. Why Oceania didn’t provide this information earlier was just another example of keeping passengers in the dark. Once they have you booked and on board they don’t care. Nothing to do on board when out to sea either. First time last time on Oceania. Do your research.

Never again! Travelled with so many Cruise Lines and this was the worst! Destination Service unfriendly and incomeptent. Most of the ports not reachable. We were on the North Atlantic Route. Rough Sea. As anybody knows but unfortuneably not the cruise line. 3 Ports weren‘t reachable with Tenderboatd. The Highlight Kristian Sund…nope. no one felt responsible. You were sent from a to z with no solution. The Restaurants? No culinary experience at all. The shore excursions were booked out 8 month ago. No alternitives to the missing ports. No alternitives to the missing shore excursions. It‘s not worth the money you spent!

Just returned from a ten day cruise on the Riviera to Europe. maintenance was varnishing the decks and the odor permeated our stateroom and clothing. Finally, we were offered a new room. However, they promised not to varnish anymore so we remained in our stateroom.
We arrived at ITA airlines to check in the day of departure 6 hours before the flight and were told we were on standby. The angst and stress of this situation were unbelievable. I sadly cannot recommend this cruise line in the future.

In general we had an enjoyable cruise. However if you have a problem on board or afterwards, the customer service team are atrocious.
One of our booked tours was cancelled. Another brought us on a completely different trip than the one advertised. When brought to the attention of the destination services manager, he really couldn't have cared less.
They also managed to break a wheel off my suitcase In Trieste rendering it difficult to move. We filed in a damage report form (which they lost) and were told to buy a replacement.
We tried finding one in Venice but all too dear. We hauled the case to Lisbon and after wasting 2 hours of our holiday, we managed to find a case. When we returned home, they refused to pay for this offering me just £100 whereas its replacement cost 285. This trip cost me c.25,000 and they were too cheap to pay for a replacement case.
That is why we have booked our next trip with Silversea and not Oceania.
Vote with your feet folks. This is not good enough.
User's recommendation: Vote with your feet folks. This is not good enough.

We have been on two Oceania cruises; Vista June 2023 & Riviera June 2024 in the mediterranean. Having cruised on NCL, Princess, Canvival (once), Celebrity, RCL (Diamond member) & Oceania, Oceania is our favorite cruise line! It does have the Best food at sea! My husband and I cannot undersand why Oceania has low ratings on this site. As they say, some of the time you can please all of the people, and all people of the people can be pleased some of the time, but you can't please all of the people all of the time.

The Oceania employees were wonderful. We found that the meat in all dining venues was either overcooked, undercooked, unevenly cooked or dry. Twice my rare steak came out well done, my veal chop was overcooked on one end and raw on the other. Maine lobster tasteless. Cheese Gnocchi in Tuscan were gooey and shapeless. Husband served lasagne from the Terrace for an appetizer instead of 7 layer lasagne as advertised. Overall food in Terrace grill and Waves was very good but not so much in Polo and main dining room entrees.

Dirty Ships. Bad food. Worst Customer Service. No Vegetarian food.AVOID THIS CRUISE LINE.

I am disappointed by the entire experience and most importantly by the lack of response from the cruise line. I submitted a review while on board the ship on two different occasions and wrote the main office in Miami and never received the courtesy of a response. Among many issues were quality of the service in the dining venues( dishes left on table, no coffee arrived and more), poor coordination of excursions( waiting for over an hour in hot sun for buses or tenders) and overall poor maintenance of the common areas. The new ownership appears to by making many cost cutting moves that are impacted the service, food quality( Told not ot order beef dishes in Red Ginger because of poor quality) and overall ship board experience. Not on par with other luxury cruise lines.

We regret to inform you that we are very disappointed to have booked on your boat for the following reasons:
Waiting more than an hour to board Papeette at 1 p.m. on March 30 No music or glass of water and no welcome message on board Planes dropped off 6 suitcases at 9 a.m. and had to wait until 6 p.m. to receive 2 missing suitcases in our cabin Despite numerous requests at reception to be put in touch with a French speaking person, I was told that no one was available at that time.
After 6 days, an American cruise line seeing me distraught asked at reception that I be put in touch with someone who spoke French but this person spoke French less well than I spoke English. I had to continue the conversation in English with my poor vocabulary…. The biggest problem we encountered on your cruise is that the level of English of my wife and I is not sufficient to understand, for example, the cruise director's announcements because he speaks too quickly and shortens the words. As a result, we don't understand anything. It's the same for all activities on the boat which are not accessible to us because everything is in English. We tried in vain to go and listen in the auditorium to a magician, a trumpeter, a ventriloquist, a singer, a lecturer, an actor, a humorist but each time we understand nothing and it becomes annoying that the people around us we laugh and that we do not understand the reason.
It is unacceptable that there is no French-speaking management. On boarding day I tried to order a beer and was told it was an extra that I had to pay I showed my cruise line card and I thought that having booked a suite that beer was included but that was not the case and that I had to buy a package of 30usd per day per person… Given the inconvenience we are experiencing, I requested a commercial gesture and compensation which was refused. We managed to speak in English with one of your managers on the boat and he ended up telling us that he could do nothing for us.
I have to tell you that just before getting on your boat we took a cruise on the Gauguin and it's day and night with the regatta On the Gauguin welcome with music and welcome necklace and photo and glass of champagne. All shows in French, English and Tahitian. Wine and beer included and we did not take a superior cabin. In the past we have done many cruises and all the shipowners group the cruise passengers by language for those who wish. we had one facilitator per language. On the regatta to this day we have never had the chance to meet your entertainment department as we did not exist… When we booked the regatta it was to take a Polynesian cruise but we were wrong. We felt like we were in New York.
Given that we feel ignored on the regatta we asked reception to get off and leave the cruise on 04/12/2024 in Honolulu instead of 04/20 in Los Angeles We ask you to kindly grant us compensation so that we keep good memories of Oceania cruises You will note that we will not use the cruise services from April 12 to 20, 2024 and hope that we will be reimbursed at your convenience.

Every passenegrs needs seem to be met with the utmost courtesy, respect and kindness. I was especially impressed by the gesture to Jewish passengers to have an opportunity to hold a Friday night Sabbath blessing, prayers and service in the library at 6.30pm. Prayer books were provided, automatic candles, wineglasses, Kosher Kiddush wine, red and white, and best of all three fabulously homemade, fresh challahs baked by the chef. G-d bless him - what a fine gesture. Better than at home! It is these small details that mean such a lot and make the cruise experience one of the finest in the world.

Thank you for the best twelve days ever! Delicious food, incredible coffee by your fine baristas (we are from Sydney, Australia and know about good coffee) and the most immaculate room service/cleaning by ever smiling, obliging Anna.

Di and Steve Alperstein (Room 4018)

I booked for an Oceania cruise for the Med in Sept. My friend fell and broke her so hip we asked for a 5 day ext. for the total payment to be made, after having paid a deposit, about 6 months out so she could see the specialist. They refused. We tried to transfer our deposit to another cruise next year - they refused - and took $1100. Their reason was we’re weren’t booking like for like. But they didn’t have the same 15 cruise in 2025. We had to cancel . I will never deal with them again. Be wary - their customer service is sh….t.