I'm new to Germany, and the electricity system here is very different from what I'm used to back home. Tim helped me navigate through all that and helped me sign a contract with Octopus. I'm very cl... See more
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I used to change my provider every year... Until I started using Octopus. Great service and website! And they offer fair prices without +30% on the second year... I can only recommend them
I started my registration process at 26th January. I could only get my approval to start my contract for 26th February. Meanwhile Stadtwerke called me and my landlord had to pay the February bill. I... See more
Company replied
10 stars service , app is so nice and understandable, support service by calling , super friendly and english speaking ! Super team , super company. I was 10 years with worse company like NEW ag elect... See more
Company details
Written by the company
🐙 Octopus Energy ist ein globaler EnerTech-Pionier und nutzt Technologie, um die Energiewende weltweit voranzutreiben. Wir liefern 100% Ökostrom und Gas zu fairen Preisen mit Preisgarantien. Mit Love & Power leisten wir einen Beitrag zur Energiewende. 🌎 Als Anbieter erneuerbarer Energien versorgen wir mittlerweile mehr als 7,7 Millionen Kunden weltweit. Kraken, unsere intern entwickelte Energiemanagement-Plattform, hilft uns, herausragenden Kundenservice zu bieten und ebnet den Weg zum smarten Energienetz der Zukunft. ⚡ Seit 2020 sind wir als erstes Tech-Unternehmen unter den Energieversorgern in Deutschland am Markt.
Love & Power
Written by the company
- Wir gehen die Klimakrise an
- Als EnerTech-Pionier treiben wir die Energiewende weltweit voran und liefern Menschen rund um den Globus 100% Ökostrom und einen herausragenden Service. Octopus Energy ist seit 2016 auf dem Markt und hat schon über 7,7 Millionen Kund*innen. Die Energiewelt der Zukunft - 100% enkeltauglich, 100% digital Die Zeit drängt und wir glauben, dass die Klimakrise nur mit globalen Lösungen gemeistert werden kann und mit einem Blick jenseits des nationalen Tellerrands. Lokale Aktivitäten sind zwar gut, haben aber nicht genug „Power“, um in Sachen Klimaschutz schnell genug etwas zu bewegen. Nur günstiger Ökostrom kann fossile Energiequellen schnell genug ersetzen, etwa als klimafreundliche Alternative beim Heizen und im Verkehr. Wir setzen auf Digitalisierung und Nachhaltigkeit, um Energiemärkte weltweit zu revolutionieren und einen großen, grünen Fußabdruck zu hinterlassen, oder besser einen Tentakelabdruck! 🌎💚
100% knebelvertragsfrei
Wir ermöglichen unseren Kunden Flexibilität
Wir finden, dass ein fairer Deal keine Knebelverträge benötigt, aus denen man so schnell nicht mehr herauskommt. Wir haben Tarife mit langen Preisgarantien und Laufzeiten für jene, die langfristig planen möchten. Aber wir finden immer eine Lösung, wenn jemand einmal nicht bleiben möchte. Love & Power
Contact info
August-Everding-Straße 25, 81671, München, Germany
- 0800 400 8010
- hallo@octopusenergy.de
- octopusenergy.de
4.8
Excellent
97K reviews
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The customer service executive doesn't…
The customer service executive doesn't answer all questions. Contract created with wrong move in date
10 September 2025
Reply from Octopus Energy Germany
Hi Kushal,
thank you very much for your feedback 💙.
I’ll be happy to take care of correcting your contract so that it starts with the right move-in date.
I’ll reach out to you personally right away, and we can also arrange a quick call in English if you prefer – no problem at all. I’m sure we’ll find a good solution together. 🐙
Wishing you a wonderful weekend and warm greetings from Berlin.
Warm regards,
Luisa, Octopus Energy 🐙⚡️
Quick and easy
5 September 2025
Reply from Octopus Energy Germany
Hi there,
Thank you for your good rating and your feedback! We're very happy to hear that you found our digital sign-up process to be easy and uncomplicated.
You also raise an important point where we want to improve: proactive communication during the switching phase. We're sorry if you felt that the updates came too slowly. You are of course right that you should always be well-informed about the current status, even after signing up.
We take your feedback seriously and are working on informing our customers even more promptly about the individual steps of the switch in the future.
Thanks for helping us get better with your suggestion!
Your Octopus Energy Team/Mario
Highly recommended! 💡⚡️
I’m really impressed with Octopus Energy! 🌟 Everything has worked perfectly from the start. Setting up my account and switching suppliers was super easy – they took care of everything for me. The whole process was fast, stress-free, and I’m now enjoying great prices on gas and electricity. Highly recommended! 💡⚡️
5 September 2025
Unprompted review
I was a happy customer until I started…
I was a happy customer until I started getting assistance from Ch. C..
I have to make every request(meter reading, payment plan, tariff details, etc.) at least twice. They show no respect you as a client. And will bug you for the mistakes at their end. Or even worse abuse you with emails. Looking forward to change asap.
5 September 2025
Unprompted review
Reply from Octopus Energy Germany
Hello Taner,
thank you very much for sharing your feedback. I completely understand your frustration and I’d like to make sure we get everything sorted out properly for you.
I will reach out to you personally shortly so that we can go through everything together, clarify the details, and make sure your account is fully clear and transparent.
I’ll be in touch with you directly and in the meantime I wish you a pleasant weekend.
Warm regards,
Luisa
Octopus Energy 🐙💜
Customer support
Amazingly friendly and professional staff at Octopus office in Berlin
3 September 2025
Power to the people
26 August 2025
Monthly Price was increased later once…
Monthly Price was increased later once contract bid made
2 September 2025
Reply from Octopus Energy Germany
Hi Avinash,
Thanks for your feedback. We understand it's frustrating when the monthly payment is higher than expected, and we'd like to explain this transparently.
This is a common point of confusion: comparison portals often factor the new customer bonus directly into the displayed monthly amount to show the total cost for the first year.
With us, the monthly payment is calculated based on your consumption and the regular price. The bonus is then credited in full on your first annual bill, as described in the contract details. So, your actual price per kWh has not changed.
However, your monthly payment is flexible! We want it to work for you.
We have already identified your account and will be in touch with you personally soon to set a monthly payment amount that you're comfortable with. You don't need to do anything further.
We hope this clarifies the situation!
Your Octopus Energy Team/Mario
asked to evaluate a provider switch…
I used Check24 to switch providers. Target date is end of September.
Can't say much else at the moment. So far so good...
21 August 2025
Reply from Octopus Energy Germany
Hello Paul,
Thank you for sharing your feedback with us. We completely understand your point. It makes much more sense to leave a review once the switch is fully completed. We’ll take this on board and pass it along so we can improve the process.
I’ll also reach out to you directly to see if there’s anything I can assist you with during your switch.
Wishing you a great start to the week!
Warm regards,
Luisa from Octopus Energy 🐙⚡️
I just recently signed an electricity…
I just recently signed an electricity contract and so far everything is great. I had a couple of difficulties, but Octopus Energy helped me solve everything, answered my questions quickly, and made our communication as comfortable as possible.
28 August 2025
So far so good
I have been with Octopus for a year now and never had any issues whatsoever. we will see how it will go in a few months, if I will have to repay THEM or if I will get some money back since the original price that I was supposed to pay was 45€ a month and just after one month I increased it myself to 75€ so I dont have to repay them at some point. We will also see how much they will increase my electricity bill next year. for now, seems good.
18 December 2024
Very bad customer service
Very bad customer service. Couldn't handover Contract even after two months of registration and then i am without contract as my old contract was ended with last provider. Every I call or email they ask for same documents again and again!
1 August 2025
Unprompted review
Reply from Octopus Energy Germany
Hello,
we are extremely sorry to read about your experience. The failed switch and the repeated requests for documents you described are completely unacceptable and fall far below the standard of service we aim to provide.
We understand how frustrating this situation must be, and we sincerely apologize for the trouble this has caused.
Since your review is anonymous, we unfortunately cannot locate your account to investigate and resolve this immediately. Could we please ask you to contact our customer service team directly and refer to your Trustpilot review? This will allow us to prioritize your case and find a solution for you right away.
You can reach us at hallo@octopusenergy.de.
Again, our sincere apologies. We are confident we can sort this out for you.
Best regards,
Your Octopus Energy Team/Mario
Switching to their service was…
Switching to their service was effortless and the setup process was clear. I appreciate the transparent billing and the helpful customer support.
14 August 2025
Unprompted review
It is a very communicative and very easy going provider.
It is a very communicative and easy going provider.
I didn’t know how to get my contract in a new place and the phone conversation and email contact was very helpful and easy.
23 August 2025
I could not submit details of…
I could not submit details of Stromzahler at once. Otherwise all ran smoothly
15 August 2025
Reply from Octopus Energy Germany
Hallo Heorhii,
thanks for your positive feedback :)
Unfortunately we have to wait for the confirmation for certain meters, so in some cases it can take some time to submit the meter reading, we are working on a solution for this!
Love&Power
Dein OctopusEnergy Team (Lucia)
I had great Help when i was calling
I had great Help when i was calling! The woman on the phone was very patient and polite and cared for my problem immideately. And she also explained why i was in the situation and where my problem came from.
Even later when i was writing emails, she didnt forget about me and cared for my matters.
Thank you Mrs. Aksorndee, i hope Octopus appreciates his friendly workers as much as i do.
18 July 2025
Unprompted review
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