Can’t recommend Octopus Energy enough. I use them both in Italy and the UK as they are transparent with prices and continue to be competitively priced. The online account is very easy to see what you’... See more
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I have very good experience with the service from Octopus. I asked for some support on their WhatsApp and got feedback very quick and useful from the staff named Hazel. Great job. (I'm in Italy) Here... See more
Company replied
I joined octopus last month and the few interactions that I’ve had with them have been very positive. Prompt response via email ( Laura W) and the fact that you can change plans without incurring pena... See more
I recently had several questions regarding my electricity bills and was blown away by the support I received from Lorenzo S.M. at Octopus Energy Italy. Instead of the usual automated responses you... See more
Company details
About Octopus Energy Italia 🇮🇹
Written by the company
Crediamo che il mondo dell’energia possa essere migliore.
Migliore per il tuo portafoglio, migliore per la tua casa, migliore per l’ambiente.
Scopri di più!
Vola sul nostro blog!
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4.9
Excellent
53k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Octopus Energy Italia 🇮🇹
Ciao,
Ti ringrazio molto per questo riscontro positivo. L'efficienza del customer care è il pilastro fondamentale su cui basiamo il nostro lavoro quotidiano per garantire la massima soddisfazione dei clienti. Felici di essere stati all'altezza delle tue aspettative! 💼✨
Alla prossima,
Andrea 🐙
The app and the customer service are amazing
The app and the customer service are unmatched. I have always gotten prompt answers, even during national holidays. Especially Daniele C and Laura F have been super helpful and cleared my doubts immediately.
22 June 2026
Unprompted review
Reply from Octopus Energy Italia 🇮🇹
Hi Cristina!
Thank you so much! Our team never stops, not even on holidays, because being there for you is our top priority. We are shouting out a huge thank you to Daniele C and Laura F for their amazing support. We are thrilled to be your number one choice! 🚀
With all our energy,⚡️
Alessia Chantal 🐙
Assistenza Rapida ed…
Come sempre Assistenza Rapida ed Impeccabile.....
Grazie a Laura W. che mi ha aiutato tramite la Chat WhatsApp.....
Continuate così
Francesco
22 June 2026
Unprompted review
Reply from Octopus Energy Italia 🇮🇹
Ciao Francesco! Che piacere leggere il tuo messaggio 😊
Sapere che continui a trovare la nostra assistenza rapida e impeccabile è una bellissima conferma per tutto il team. Faremo arrivare i tuoi complimenti a Laura W., che sarà sicuramente felice di sapere di esserti stata d'aiuto tramite WhatsApp.
Grazie per il sostegno e per l'incoraggiamento a continuare su questa strada!
Buona energia ⚡️
Isabella 🐙
Reply from Octopus Energy Italia 🇮🇹
Ciao Carlo! 🤩
Fa piacere sapere che le mail sono risultate chiare e precise, dopotutto l'obiettivo è semplificare la vita ai nostri clienti anche nelle piccole cose.
Inoltre quel "What else?" finale è la ciliegina sulla torta 🍰
Grazie ancora per il feedback e alla prossima!
Benedetta🐙
Assistenza immediata…operatori super…
Assistenza immediata…operatori super disponibili…bollette chiare e trasparenti e prezzi super vantaggiosi
17 June 2026
Reply from Octopus Energy Italia 🇮🇹
Ciao Candida 😀
Che bello leggere un entusiasmo così contagioso, grazie mille!
Ci teniamo a mantenere le cose semplici, dai prezzi chiari alla totale trasparenza in bolletta, senza brutte sorprese. Sapere che hai trovato il supporto degli operatori super disponibile è una bellissima conferma e non vedo l'ora di girare i tuoi complimenti a tutto il Team.
Ti auguro un proseguimento sereno e una giornata splendida!
David 🐙
Grazie al velocissimo metodo what's up
Grazie al velocissimo metodo what's up, Serena mi ha modificato la tariffa in base alle mie esigenze, in pochi minuti. Grazie mille. Top Serena!!!!
15 June 2026
Unprompted review
Reply from Octopus Energy Italia 🇮🇹
Ciao Violetta!
Usare WhatsApp per noi è fondamentale proprio per questo: rendere tutto più comodo e immediato, come scriversi tra amici 😊
Serena ha appena letto il tuo messaggio ed è felicissima per il super complimento!
Aggiornare la tariffa in base alle tue reali esigenze, e farlo in pochi minuti, è esattamente l'esperienza che vogliamo garantire!
Grazie mille!
Ilaria N. 🐙
Efficienza ed efficacia
L'operatrice è stata chiara ed efficiente risolvendo quanto richiesto in modo preciso e puntuale
12 June 2026
Reply from Octopus Energy Italia 🇮🇹
Che splendida recensione Giuseppe, grazie!💜
È fantastico sapere che hai avuto l'aiuto di cui aveva bisogno con rapidità e accuratezza. 🤩
Felice di averti con noi!
Ti auguro una buona giornata☀️
GiuliaD.S.🐙
I have very good experience with the…
I have very good experience with the service from Octopus. I asked for some support on their WhatsApp and got feedback very quick and useful from the staff named Hazel. Great job.
(I'm in Italy) Here Octopus stand out of all other suppliers. They even better than Enel - the biggest and long-established energy corporation in Italy.
11 June 2026
Unprompted review
Reply from Octopus Energy Italia 🇮🇹
Hi😃! Thank you so much, it was a real pleasure to read your message💚.
We work hard to avoid being just another cold, distant energy company, and seeing that Hazel on WhatsApp immediately gave you the kindness and efficiency you were looking for makes me absolutely delighted.
And the comparison you made... wow, it’s such a huge compliment!
I’ll go and pass on your compliments to Hazel straight away. Big hugs and have a lovely day!
Niccolo' M.🐙
Very kind and fast
I am very satisfied with the customer service. My issue was fixed by a single email. I want to mention the kind and fast response by Francesca.
8 June 2026
Unprompted review
Reply from Octopus Energy Italia 🇮🇹
Hi Ayodya, thank you so much for your kind words! I'm so happy to know you're satisfied with our service. We strive to offer the best every day! Whatever you need, we're here for you! With our energy⚡️ Chiara P🐙
Esperienza top!
La gentilezza e disponibilità degli operatori è incredibile! Servizio clienti super efficiente e user friendly.
29 May 2026
Reply from Octopus Energy Italia 🇮🇹
Ciao Selena! Grazie per le tue parole 😊
Ci fa molto piacere sapere che hai trovato il nostro servizio clienti efficiente, chiaro e “user friendly”.
È proprio questo il tipo di esperienza che vogliamo garantire ogni giorno. ⚡
Isabella🐙
I am very happy belonging to Octopus in…
I am very happy belonging to Octopus in Italy they treat me very well are helpful and super kind. i particular I want to thank Erica who in my professional opinion is worthy of being in the top 10 customer service
3 June 2026
Unprompted review
Reply from Octopus Energy Italia 🇮🇹
Grazie mille Geoff per la tua splendida recensione! In Octopus ci teniamo tantissimo a sentire i nostri clienti parte di una famiglia , e sapere che ti sei trovato così bene è la nostra soddisfazione più grande. Un ringraziamento speciale da parte di Erica. Felici di averti con noi! Giulia Dc 🐙
Excellent online service
Excellent online service! I had question concerning my upcoming contract in Italy and spoke with a guy named David. Replied very quickly and politely!
27 May 2026
Unprompted review
Reply from Octopus Energy Italia 🇮🇹
Hi there!
Thank you so much for this wonderful review! 🇮🇹 Welcome to Octopus Italy!
We are thrilled to hear that David took such great care of you, answering your questions quickly and politely. Navigating a new energy contract can feel a bit overwhelming, but our goal is always to make it as simple, fast, and friendly as possible.
I'll be sure to pass your kind words along to David—it will definitely make his day!
Thank you for choosing Octopus, and remember we are always here whenever you need us. Welcome aboard! 🐙✨
Silvia S:🐙
Reply from Octopus Energy Italia 🇮🇹
Hi Ionut,
thank you for the wonderful review! We are so glad you had a nice experience with us.
All the best,
Diego A. 🐙
Supporto immediato
21 May 2026
Reply from Octopus Energy Italia 🇮🇹
Ciao Mario!
Grazie di cuore per il feedback. Lavoriamo sodo ogni giorno per azzerare i tempi di attesa e darti una mano nel minor tempo possibile! ⚡
Un saluto
Elena V.🐙
The operator ANDREAS was very helpful…
The operator ANDREAS was very helpful during all the process. Thank you very much! I would suggest Octopus to everyone!
15 May 2026
Unprompted review
Reply from Octopus Energy Italia 🇮🇹
Hi Luce,
Thank you so much for this fantastic feedback!
We're thrilled to hear that Andreas was so helpful throughout the process. We'll definitely pass on your kind comments.
Knowing that you'd recommend Octopus to everyone is the greatest compliment we could ever receive. Thank you for your trust and for being such an important part of our community!
Fede D.B.🐙
So far so good
10 May 2026
Reply from Octopus Energy Italia 🇮🇹
Hi Matteo!
Thanks you for your feedback🎉
We will make sure to keep working hard to make sure your experience with us stays just as smooth and positive.
See you soon and buona energia! ⚡
ChiaraN 🐙
Customer service was super available in…
Customer service was super available in no time, the process of changing my providers was very easy and I am happy to have locked in a fixed price for a full year.
10 May 2026
Reply from Octopus Energy Italia 🇮🇹
Hi Lis, thank you so much for sharing your experience!
We're thrilled to hear that our team was super quick and helped you switching the provider with zero problems! Also happy that you're enjoying the fixed price!! Welcome to Octopus! 🤗
We're always available if you'll need us again ⚡️
Cri 🐙
Good prices and great collaboration amd…
Good prices and great collaboration amd support.
14 February 2026
Reply from Octopus Energy Italia 🇮🇹
Hi Nerio,
Thank you so much for your great feedback! 🐙
We are thrilled to hear that you are happy with our prices and that you've had such a positive experience with our support team. Offering smooth collaboration and reliable assistance is exactly what we strive for every day.
Always by your side⚡️
Cri 🐙
Reply from Octopus Energy Italia 🇮🇹
Grazie per queste parole Giulia!
Riferirò il tuo grande complimento al nostro Lorenzo, sarà sicuramente felicissimo! 🥰
Siamo sempre a disposizione ⚡️
Cri 🐙
Your agent was fast to respond with…
Your agent was fast to respond with helpful information.
2 May 2026
Reply from Octopus Energy Italia 🇮🇹
Hi 🤗
Thank you so much for your review! I'm delighted to hear that our team responded quickly and provided the helpful information you needed. Delivering fast, clear, and reliable support is something we truly care about. Thank you for your trust!
Cristina B. 🐙
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