Octopus Money Reviews 

421
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 118 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the staff for being exceptionally friendly, attentive, and highly knowledgeable, making financial planning and mortgage processes remarkably smooth and reassuring. Reviewers genuinely appreciate the clear communication, highly personalized guidance, and consistently prompt support provided by advisors throughout their entire financial journeys. Some reviewers were not happy with customer service, noting extremely slow response times, long holding periods, and significant difficulties reaching support agents. A few people also felt that certain administrative procedures took entirely too long, leading to frustrating communication hurdles when trying to manage their investments and accounts from overseas.

What people talk about most

Staff

People report positive experiences with staff, highlighting knowledgeable and helpful service throughout... See more

Service

Reviewers mention positive feedback about service, highlighting exceptional support and helpful coaching... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as helpful, knowledgeable, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting knowledgeable staff and... See more

Response time

Users describe positive interactions with response times, noting that staff are exceptionally responsive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been working with my Financial Coach Martin and have found him to be brilliant. He's thoughtful and insightful and is so easy to talk to. He's clearly very passionate about his role and I know he... See more

Rated 5 out of 5 stars

Puja and the Octopus Money team were super friendly, attentive and knowledgeable when dealing with my mortgage. Puja helped me through the whole process, answered all my burning questions and really... See more

Rated 5 out of 5 stars

As a first time buyer, Octopus Money has been positively impactful as my mortgage broker. Puja clearly explained the mortgage process and different product options in simple terms. Puja c... See more

Rated 5 out of 5 stars

I've never taken part in a session like this before, so when the opportunity arose I jumped at the chance. I like to think I am sensible with finances and this was really just a financial health check... See more


Company details

  1. #96 of 168 best companies in Non-bank financial service

About Octopus Money

Written by the company

At Octopus Money, we believe everyone deserves personal, 1-to-1 help with their money. We bring together all the pieces of your financial life and make sure your savings, investments and pensions are all on track for the life you want to live.

Through a combination of real, friendly people and really clever technology, we help you see where you stand today and build the plan for whatever you’re dreaming of.

First things first. Meet for a chat, discuss your goals and money questions and see how Octopus Money can help.


  • Talk to a real person – Ditch the robots – get personalised help from a human
  • See your future – explore different scenarios with our powerful planning technology
  • Step-by-step plan – we'll make it easy for you to improve your financial future
  • Take action – easily set up your ISA and retirement account, with a custom portfolio, managed by our experts.

Join 71% of Octopus Money customers who feel more on track for the financial future they want.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

421 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(421)

111 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

My Octopus Money Planner, S., has been such a fantastic support and very patient with my timeline and plan changes. Kudos to her for creating such a personalised detailed plan for me, and Octopus Money for their excellent service in general.

17 March 2025
Rated 5 out of 5 stars

Fantastic service following bereavement.

Bery Sharif has kept in contact with me while I have been executor of my late mother's estate. She guided me through what I needed to do to close Mum's stocks and shares ISA and returned documents promptly. She has arranged to dedicate a tree with the Woodland Trust in Mum's memory which is a lovely idea. Of all the financial services I have had to deal with she is the only who made me feel that she understood what I was going through. I would not hesitate to recommend Octopus money and may invest with them myself.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent advice and some unexpected tips too

Clare again was hugely supportive while being clear on what I need to focus on and the risks if I don't arrange some of the financial changes I need to put in place.
Also offered some additional opportunities to look for money where I may not have considered.

28 March 2025
Rated 5 out of 5 stars

Excellent service

Caspian is a professional, thoughtful and thorough advisor who carefully answered all of our questions and has been instrumental in building our pension plan. Thank you so much!

There was a hiccup moving my plan across and Bery was super helpful, patient and prompt getting everything sorted. Great customer service, thank you!

24 March 2025
Rated 5 out of 5 stars

Great coach!

Helen is a great coach, very helpful, knowledgeable and friendly. We've only had two sessions so far but both have been great. Helen has a great understanding of my goals and needs.

25 March 2025
Rated 5 out of 5 stars

Happy I have started this journey

My coach has vast experience in the world of Finance. He is understanding, empathetic and purely there to help you reach your goals.

The coaching model makes sense to me and I am happy I have started this journey

24 March 2025
Rated 5 out of 5 stars

Swift and efficient

My call was taken swiftly (no holding the line for ages as can be the case with certain providers) and was dealt with efficiently and courteously by Bery Sharif.

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Helped me get my personal finances in order

I've used the service for 1-2 years and working with Caroline for advice on how to get my personal finances in order. She helped advise me on where I should be putting my savings to protect against emergencies and ensure I'm maximising return. She also helped me navigate some life-changing events that affected my financial wellbeing. I've also recommended the service to several friends.

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Alex the advisor was excellent and clear. This really helped my understanding of money and planning of future

18 March 2025

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