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ODC Glass Reviews 

104
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professionalism and helpfulness of the team, noting their attentiveness and expert advice throughout the entire process. Many people highlight the excellent quality of the products, including doors and windows, and the high standard of service from initial consultation to installation. The overall process is frequently described as smooth, efficient, and stress-free, with effective communication and coordination. However, some customers also noted issues after installation, such as parts malfunctioning, missing items, or incorrect measurements.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently highlighting the professionalism, care, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Product

Consumers find product to be positive, with many reviewers expressing delight and satisfaction with their new... See more

Quality

Customers consistently note positive experiences with quality, highlighting the excellent workmanship and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the team's professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been working closely with ODC for the last couple of years & we would have no hesitation in recommending both their service & product to anyone. They are by far the most professional sub-con... See more

Company replied

Rated 5 out of 5 stars

A very professional service throughout .From our initial visit to the showroom,on site survey and fittng of our new triple track sliding door system. We were kept informed along the whole proce... See more

Company replied

Rated 5 out of 5 stars

We can’t speak highly enough of ODC and in particular Tom who was our point of contact. We had a massive project with huge floor to ceiling windows and lots of challenges along the way (non associated... See more

Company replied

Rated 5 out of 5 stars

We started talking to ODC about designs for our house over 3 years ago but due to planning delays and then an appeal it has taken til now for the project to be installed. Throughout the process the d... See more

Company replied


Company details

  1. Aluminum Window Manufacturer
  2. Door supplier
  3. Double Glazing Installer
  4. Glass Industry
  5. Window supplier

About ODC Glass

Written by the company

Welcome to ODC Door & Glass Systems


Established in 2008, ODC Door & Glass Systems specialises in beautiful bespoke aluminium glazing for residential projects, from kitchen extensions to luxury new build homes.

We offer a vast range of glazing, from curtain walling and aluminium windows, to sliding and bifolding doors, balustrading, roof lights and glass structures.

With two large showrooms - one in West London and one in Poole - we welcome visits and enquiries from architects, property developers, and the general public. In June 2025, we also open a new showhouse in Poole which displays a huge range of our aluminium glazing within the context of a SIPs house., and even a garden room!

The jewel in our crown is undoubtedly our huge manufacturing facility in Poole. The ability to oversee every step of the production process ourselves gives us a significant advantage in our quality control protocols.

Our experienced team is ready to talk to you about your glazing requirements. As our projects range from modest home renovations to ambitious new builds, we are confident that we can find the right solution for your specification and budget .

CONTACT US

Comprehensive Warranty Offered

10 Year Product Warranty

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

104 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(104)

56 reviews in the last 12 months

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Rated 4 out of 5 stars

Eddy was extremely helpful and gave…

Eddy was extremely helpful and gave impeccable service. The product is of a high quality and the fitting team are conscientious and professional.

8 November 2025
Unprompted review
ODC Glass logo

Reply from ODC Glass

Dear Tom
On behalf of Eddy and the rest of the ODC team, thank you so much for leaving this review. We are delighted to hear that you are happy with your experience of working with us.
Best wishes
ODC

Rated 5 out of 5 stars

What a great experience!

We can’t speak highly enough of ODC and in particular Tom who was our point of contact. We had a massive project with huge floor to ceiling windows and lots of challenges along the way (non associated with ODC). They have been so flexible, helpful and professional throughout. We would not hesitate to recommend ODC to anyone, and we are delighted with the finished results. Thankyou!

21 October 2025
Unprompted review
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Reply from ODC Glass

Dear Gail
Thank you so much for taking the time to leave this fantastic review. Tom and the rest of the team are all delighted to know that you have had such a helpful and positive experience and we are glad to know that you recommend our services.
Best wishes
ODC

Rated 5 out of 5 stars

Look no further

We are extremely pleased with the recent installation of our new window and patio door set.

The quality of both the products and the workmanship exceeded our expectations. From the initial consultation to the final walkthrough, every step of the process was handled with professionalism and care.

The installation team were outstanding. They demonstrated exceptional skill, attention to detail, and efficiency throughout the project. Each member of the crew was courteous, respectful of our home and committed to ensuring that the work was completed to the highest standard. The team maintained a clean and organized work environment and took the time to ensure every element was properly finished.

The results speak for themselves. Our new window and patio door greatly enhance the appearance of our home, and it is clear that both the product and the installation are of the highest quality.

We would not hesitate to recommend this company to anyone considering window or door replacement. Their professionalism, workmanship, and customer service are truly excellent.

PS: My wife is usually very critical of workmen and dislikes having projects done at home. After this installation, she was so impressed that she’s now pressing me to replace all the remaining windows—a true testament to the quality of the work and the team.

29 September 2025
Unprompted review
ODC Glass logo

Reply from ODC Glass

Dear Brian

It is a pleasure to read this review, thank you for taking the time to leave it. We are all so delighted to know that you would recommend our company and products without hesitation and also that our installation team has changed your wife’s opinion on having workmen in the house! As you say, a true testament indeed!

With our best wishes, ODC

Rated 5 out of 5 stars

Exceptional service, products and processes were outstanding!

From our very first enquiry to the final installation, ODC were truly exceptional. They guided us patiently through every stage of the design process, offering expert advice on products and finishes, and ensuring we always felt informed and supported. Once the contract was agreed, their communication throughout manufacturing and installation was outstanding — clear, timely, and reassuring.
Every member of the team was friendly, professional, and genuinely helpful; nothing was ever too much trouble. Even when we changed our minds multiple times about designs and products, ODC handled everything with kindness and understanding.
We couldn’t be happier with the final result. The doors and windows look absolutely beautiful, and we feel confident knowing we made the right choice with such an important investment. We recommend ODC wholeheartedly.

19 September 2025
Unprompted review
ODC Glass logo

Reply from ODC Glass

Dear Darren

Thank you so much for leaving this detailed review endorsing your decision to choose our glazing. We are delighted to receive such positive feedback about your entire experience of working with us, and we wish you every happiness in your home.

Best wishes, ODC

Rated 5 out of 5 stars

First class

The service provided by ODC was first class throughout the process, from the initial meeting with the Sales Consultant through the surveying stages to installation and completion. Every member of the team, on site and in the office, was a pleasure to deal with - professional and helpful at all times. We are delighted with the doors, windows and balcony balustrade, and have already recommended ODC to friends and neighbours.

25 September 2025
Unprompted review
ODC Glass logo

Reply from ODC Glass

Dear Liz
It is always gratifying as a business to read a review like this, so thank you for taking the time to leave it. And thank you so much for recommending us to your friends and neighbours, we are very grateful indeed.
Best wishes
ODC

Rated 5 out of 5 stars

Excellent

We are really happy with our doors and windows. Excellent service and lovely products!

20 September 2025
Unprompted review
ODC Glass logo

Reply from ODC Glass

Dear Karla
Thank you so much for leaving this review. We are delighted to hear how happy you are with both our glazing and service.
Best wishes
ODC

Rated 5 out of 5 stars

Great job on our new kitchen windows and doors

We are really pleased with the ODC doors and windows for our new kitchen. Very professional through all aspects of design and installation. They are high quality products and it’s great to be able to see and try at the showroom before ordering.

1 September 2025
Unprompted review
ODC Glass logo

Reply from ODC Glass

Dear Chris

Thank you so much for leaving this great review. We are so pleased that you are so happy with your glazing and to hear that you have found your whole experience of dealing with ODC so positive. We agree that being able to demonstrate our products to our customers in our showrooms is a huge asset to our business.

Best wishes

ODC

Rated 5 out of 5 stars

Replacement of Glazed Unit to Bi-Fold Door.

ODC replaced a damaged glazed unit on one of my bi-fold doors. Their operatives were punctual, polite, courteous, clean and tidy. They were extremely professional and respectful of my home. 10 out 10.

8 September 2025
Unprompted review
ODC Glass logo

Reply from ODC Glass

Dear Kevin
Thank you so much for leaving this review. We are delighted with your feedback.
Best wishes
ODC

Rated 5 out of 5 stars

Oliver was extremely helpful and well…

Oliver was extremely helpful and well informed I would highly recommend ODC and their design service their products are very good and high spec

3 September 2025
Unprompted review
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Reply from ODC Glass

Thank you so much for leaving this review. Oli and the rest of the ODC team are very grateful for your positive feedback.
Best wishes
ODC

Rated 5 out of 5 stars

Patio Folding Doors, parting with…

With anything that entails parting with what is a relatively large sum of money, I had my trepidations! I need not have worried, the ODC service from start to finish was professional, reassuring and all my questions were answered clearly.

The ODC patio (3) doors looks the biz! Build quality and finish are excellent. All highlighted by the increased natural light now flooding our sitting room. "You pay for what you get" is true and I'm happy I got real value for money. Would I recommend ODC, Yes, for sure.

7 August 2025
Unprompted review
ODC Glass logo

Reply from ODC Glass

Dear Chris
What a great review, thank you so much. We are so pleased that you are so delighted not only with our products but also with our service from start to finish.
Best wishes
ODC

Rated 5 out of 5 stars

Self build project in Leicestershire

We started talking to ODC about designs for our house over 3 years ago but due to planning delays and then an appeal it has taken til now for the project to be installed. Throughout the process the design team answered all our questions and provided solutions to our queries. They resolved any of our concerns and the installation team did an amazing job on site. We are very happy with the final result.

12 August 2025
Unprompted review
ODC Glass logo

Reply from ODC Glass

Dear Charles

Thank you so much for your review. It is gratifying to know that you have been happy with our service throughout the rather protracted build process and that our communication throughout was responsive and helpful.

We are also delighted to hear that you are happy with the finished result and wish you all the best in your new home.

ODC

Rated 5 out of 5 stars

Excellent doors

Excellent doors, great installation and communication. Just one issue with a delay on installation due to sickness, but otherwise all good.

21 July 2025
Unprompted review
ODC Glass logo

Reply from ODC Glass

Dear Rachael
Thank you for leaving this review. We hope you weren't too inconvenienced by the delay caused by staff sickness, and we very much appreciate you giving us 5 stars in spite of this.
Best wishes
ODC

Rated 5 out of 5 stars

Fantastic products, excellent customer service.

This company makes great products and has a team of experienced and very helpful staff. We live close to the Poole factory, so were able to visit the showroom to see a wide range of products. Eddie couldn't have been helpful in explaining the features and attributes of the high quality products. Jamie was also excellent, and the ease and speed of communication with the company made them a pleasure to deal with. I will definitely be returning to ODC for future projects.

6 August 2025
Unprompted review
ODC Glass logo

Reply from ODC Glass

Dear Paul

Thank you so much for leaving this review. Eddy, Jamie and the rest of the ODC team are all delighted to hear that you have enjoyed your experience of dealing with us and look forward to assisting you in future projects.

Best wishes

ODC

Rated 5 out of 5 stars

Quality products and technical support

We are an Architectural practice and have worked with ODC on a couple of projects. They have quality products and provide good technical support at design stage.

6 August 2025
Unprompted review
ODC Glass logo

Reply from ODC Glass

Dear Philip

Thank you so much for leaving this review. It is always a pleasure to work with you and your team, and are pleased to know that the feeling is mutual!

Best wishes

ODC

Rated 1 out of 5 stars

Trying to wriggle out of the warranty - BE CAREFUL

Great looking doors but a part has gone wrong after 18 months and they say it falls out of warranty owing to customer 'misuse'? how does one misuse a door? because it's out of warranty they say we have to pay for the visit to investigate the problem, the new part, and the installation. doesn't leave a good taste in the mouth.

6 August 2025
Unprompted review
ODC Glass logo

Reply from ODC Glass

Dear Ivan

Thank you for your review.

We serviced your doors at the end of June at which point it was noted that there was damage to the gasket which could not be explained by fair wear and tear after less than 18 months.

We provided a quote for the replacement of the gasket plus our standard labour charge. We note that you have agreed to pay this but intend to dispute it afterwards. As is our policy, with any issues relating to the product being at fault, the monies will be refunded under the terms of the warranty.

In answer to your question as to ‘how does one misuse a door’ there are many possibilities. To give you a couple of examples that immediately come to mind - lack of maintenance, repeated slamming, and lack of care when opening and closing them. Your warranty manual detailing how to care for your doors was emailed to your contractor in January 2024.

Best wishes

ODC

Rated 5 out of 5 stars

Bifold doors and windows at Truro

Seamless from start to finish with professional sales and installation team as usual

30 July 2025
Unprompted review
ODC Glass logo

Reply from ODC Glass

Dear Pete

Thank you for this review. It was a pleasure working for you again and look forward to the next project.

Best wishes

ODC

Rated 5 out of 5 stars

Delighted with the ODC experience end…

Delighted with the ODC experience end to end . Installed sliding doors and windows which look great. Product manufactured in the UK on a shorter lead time, the overall service and communication was good and the builder impressed with the installation team and surveyor support

4 July 2025
Unprompted review
ODC Glass logo

Reply from ODC Glass

Dear Jonathan

We are delighted that everything went smoothly with your experience with working with us and also that your builder was impressed with our service.

Best wishes

ODC

Rated 5 out of 5 stars

Excellent Quality Service, Fitting and Products

I recently had ODC Glass create 6 custom glazing panels with bifold doors for my home, all in non-standard sizes and with specific acoustic, thermal, and UV protection requirements. This was on a refurb/New-Extension on our property, which is just under 200 years old.

From start to finish, the service was exceptional. The sales team provided personalised attention and expert guidance, while the customer support team kept me informed throughout the process. The installation crew was professional, skilled, and worked seamlessly around our ongoing build project.

What impressed me most was how accommodating they were to our specific needs and timeline. The final result has genuinely exceeded my expectations - the quality of both the products and workmanship is outstanding.

I'd like to call out a special thanks to the team who helped us specifically being :

Cynthia Oldemburg
Tom Barrett
Lisa Banham
Uzma Rachyal
(And the team of installers)

I've already recommended ODC Glass to two close friends who are now using their services. Without hesitation, they'll be my first choice for any future glazing work.

10 July 2025
Unprompted review
ODC Glass logo

Reply from ODC Glass

Dear Craig

Everyone at ODC is delighted with this feedback and to hear that we exceeded your expectations.

Thank you so much for recommending us to your friends, we very much appreciate it.

With very best wishes

ODC

Rated 5 out of 5 stars

Beautiful slim heritage crittall look doors

ODC were a pleasure to deal with. Really friendly staff and I’m so pleased with the super thin profiling that they managed to achieve for our sliding doors. They managed to produce a lovely heritage look with bespoke glazing bar design. I had thought I needed Crittall to achieve this but the aluminium was great as a less expensive alternative.

1 July 2025
Unprompted review
ODC Glass logo

Reply from ODC Glass

Dear Helen

Thank you so much for leaving this review. It was a pleasure working on your beautiful project. We are very much looking forward to sharing photographs of it on our website as your choice of ‘Crittall-style’ glazing is becoming increasingly popular with our customers, particularly in period properties.

Best wishes

ODC

Rated 1 out of 5 stars

If you are thinking of replacing your windows in an older building don’t waste your time



We contacted ODC glass to get a quote for replacement windows and doors to a second and third floor flat in a Victorian building in London. Photos and details that were requested were sent and a quote was received. We asked at this point whether a site visit was needed prior to the site survey as we needed to pay a substantial deposit and whether the quote would increase post survey. We were reassured by the sales person that a visit was not required, that the quote would not increase and that we might have to provide are own scaffolding. The survey took place on the 9th June and after chasing three times we received feedback on the 19th June when the sales person told us that the scaffolding tower that was included in the quote was not suitable and we would have to organise for scaffolding ourselves or we could get a refund and that on this occasion they would waive the cancellation charge. We were floored and even more so when started exploring scaffolding that they told us that they really were not a suitable window and door company for this type of installation, specialising in new builds and commercial and as they could not guarantee the quality of the finish we needed to go elsewhere. At no point did we refuse to arrange our own scaffolding as has been suggested. They have a showroom in London and the Victorian property in question is the same as thousands of other buildings in London. If they did not think they were suitable suppliers why did they not say something at the start or at least highlight they may not be able to do it. They have completely wasted our time and we are now back at square one. All the ill feeling could have been avoided if they had been open and transparent from the start.

19 June 2025
Unprompted review
ODC Glass logo

Reply from ODC Glass

Dear Adele

Thank you for your feedback. As we reiterated by email to you yesterday, we regret your frustration at the outcome of your latest project and that this has not lived up to your previous experience of working with us.

As you say, the survey was conducted by us on 9th June. At this stage of all our projects, our surveyors are not only tasked with measuring the apertures but also to assess the feasibility of the project, which includes access on site. We determined that, in line with our health and safety policy and risk assessment guidelines, your project would require scaffolding from an external company and not just the scaffold tower which was included in your quotation.

It is company policy that at the point of all quotations, we make it clear to our clients that all access requirements are determined at survey and that if there were to be a need for scaffolding then this requirement falls outside of ODC's remit and needs to be arranged separately by our clients. If this clarification did not take place to your satisfaction, we sincerely apologise and we will be reviewing our internal training to reinforce this area.

We do indeed work on renovations of many period properties in London and we do always guarantee the finish of our work. The contentious issue in your project was one of access and the safety of our staff, and your objection to paying for an external company to erect the scaffolding necessary for us to complete the job.

We apologise if you feel that we delayed the completion of your project. As you know, you quickly received a full refund at the point at which we realised we could not complete the project in the way you wanted.

It is always very disappointing when we don't deliver our customers' expectations, but we hope you understand that our intention is always to be open and transparent about what we can and cannot do.

Once again, we apologise that we do not appear to have communicated this to the standard we would aim for.

Best wishes

ODC

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