Ingen kontakt til kundesupport til…
Ingen kontakt til kundesupport til Oddsailor(dk)/Dunken(se)
Deres 7-14 før levering holder ingen steder. Se nedenstående mail, som er sendt på engelsk til begge sites kundesupport, fordi JA det ER samme svenske firma.
"Dear customer support at Oddsailor(dk)/Dunken(se)
On the 14th of March, I transacted for the order-id of XXXXXX.
I knew one item was in backorder for 7-14 days, so I thought, how bad can it be, I will order anyway.
This has turned out to be a bad decision.
Subsequently, you let one of the other items in my order go out of stock. I contacted customer support on the 12th of April this year, to hear whether you had put that item aside for my order or not. I didn't want to be put into a perpetual cycle of one item being in back-order or out of stock. As a first time customer, I expressed my concerns about your ability to fill the order, and asked for reassurance or a cancellation of the order. None was given. In fact, here we are, 12 days later with no reply.
It has been a full month and 10 days, with no communication whatsoever from your part. The item that was in backorder for 7-14 days is still in back-order. The item out of stock is still out of stock. I have heard nothing from you. This is not acceptable.
Consider this the annulment of the purchase.
If you decide to expedite it anyway, the package will not be accepted, and the eventual charge to my account will be challenged from my bank.
So here is the straight up thing you should do. Delete my order. Send me confirmation that it has been done. That's the only acceptable outcome.
A copy of this communication will go up on trustpilot, as a 1 star review.
With no kind regards
- Lasse Füssel