Ode à la Rose Reviews 4,073

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 591 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful products, noting their freshness, quality, and stunning appearance. Many appreciate the efficient delivery service, with orders arriving on time and often sooner than expected. The overall ordering process is frequently described as smooth and easy, with excellent communication throughout. Though some customers experienced issues with delivery, such as delayed or undelivered orders, and a few were dissatisfied with the final appearance of their arrangements, feeling they didn't match the online photos or lacked proper arrangement. There were also occasional reports of flowers arriving in poor condition.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers found the flowers beautiful, stunning, and... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the punctuality... See more

Quality

Reviewers mention positive feedback about quality. Many customers describe the flowers as stunning,... See more

Order

Users describe positive interactions with order. Many customers praise the ease of ordering online and the... See more

Service

People report positive experiences with service. Customers consistently praise the efficiency and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly the best service and the most beautiful flowers that apparently smelled amazing and were in perfect condition and beautifully packaged! I've used a couple of companies to deliver flowers... See more

Rated 5 out of 5 stars

The flowers I ordered for a client’s birthday and the customer service provided to me when part of her address was missing on the order was top notch. Ode a la Rose made sure to fix the address and bo... See more

Rated 5 out of 5 stars

I ordered Friday evening and delivered to my sister in San Francisco the next day. The transaction was very efficient, and it was easy to choose the flowers. They arrived fresh and in great condition.... See more

Rated 5 out of 5 stars

I had the most exciting experience when I ordered from Ode a la Rose. I felt like a movie star. How you say could you feel like a movie star? WELL, FIRST OF ALL, THE CHOICES OF ARRANGEMENTS COULD ONLY... See more


Company details

  1. Flower Delivery
  2. Florist
  3. Flower designer
  4. Flower market

Written by the company

Ode à la Rose is a one-of-a-kind florist that provides flower delivery with a French touch. Our flower bouquets are made with only the freshest flowers and we offer same day delivery in New York City, Chicago, Los Angeles, Austin, Miami, and Washington DC. We also offer next day delivery nationwide.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 90% of negative reviews

Typically replies within 48 hours

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Rated 2 out of 5 stars

Way below expectations

I was grateful that Ode à la Rose delivered the flowers early in the day to the hostess of our engagement party that evening. Unfortunately, I was very disappointed when I got to the party and saw the flowers. I took photos but do not see how to attach here but the bouquet was nothing like the beauty I ordered for nearly $200!!! The flowers themselves were beautiful but they looked like they came from Jewel and were plopped in the vase. Most of what you expect from a florist is the actual arrangement of flowers and this delivery failed big time. My fiance has ordered many flowers from this florist but will not be ordering again.

11 April 2026
Ode à la Rose logo

Reply from Ode à la Rose

Hi Jan,

We’re sorry to hear the arrangement did not meet your expectations.

To clarify, our bouquets are delivered in our signature gift box with the vase packaged separately alongside the flowers. They are not delivered in the vase. If the bouquet appeared loosely placed in the vase upon arrival, that presentation would have occurred after delivery rather than during transit.

That said, we take feedback like this seriously and will be reaching out directly to review the photos and better understand your concerns.

Rated 1 out of 5 stars

Awful service

Awful service. Did not deliver in base as ordered. Handed vase that was too small to birthday girl. Flowers were in bag. Won’t use again.

13 April 2026
Ode à la Rose logo

Reply from Ode à la Rose

We’re sorry to hear there was confusion regarding your order.

Our bouquets are delivered in our signature gift box, with the vase packaged separately alongside the flowers as part of the unboxing presentation. This is how the arrangement is designed to be received and is reflected on our website and in the order transactional emails.
That said, we understand this may not have been what you expected, and our team will be reaching out directly to discuss your concerns.

Rated 5 out of 5 stars

An experience worth mentioning!

Ordering online, answering questions I had over the phone, seamless.

My daughter’s flowers were brilliantly done. They arrive when expected, packaged perfectly and her Birthday surprise was flawless .

She adored the Tulips especially the frilly edges, pink explosion of ladylike elegance.

Merci Ode for a Birthday wish come true.

Cheers 🥂
Mimi

14 April 2026
Rated 5 out of 5 stars

Beautiful Flowers!

I was sent flowers from a friend who used this company and was so impressed by what I received, I started using them myself when sending flowers. They have many beautiful arrangements from which to choose, package them securely, and you can even pick out a vase to accompany your flowers. Excellent customer service- Highly recommend!

24 January 2026
Rated 4 out of 5 stars

Beautiful flowers.

The flowers were beautiful, delivery was on time, but my signature was not included. The recipients were forced to inquire of relatives to learn about the sender.

10 April 2026
Rated 5 out of 5 stars

The women I talked to

The women I talked to, to place my order was very helpful and kind...I was very pleased with the flowers I sent. Thank you...I am sure I will be placing another order in the future

10 April 2026
Rated 5 out of 5 stars

I truly appreciated the care and…

I truly appreciated the care and dedication that was put to arrange the flowers. I’ve had my let downs with flower sites but I’d like to say this one has truly restored my faith in them.

12 March 2026
Unprompted review

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