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ODEON Reviews 61

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TrustScore 2.5 out of 5

2.5

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2.5

Poor

TrustScore 2.5 out of 5

61 reviews

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Replied to 40% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Awful online experience

I had a failed booking but I was still charged and the online system reported that it would take 7 days for the refund. What refund? I was told that the transaction failed so how have I still be charged. If I’ve been charged, give me what I have paid for!! In what universe does this make sense. Online help is as about as useful as breaking your own arm and you cannot speak to a human to try to resolve. Never use odeon online, utterly awful

22 April 2026
Unprompted review
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Reply from ODEON

Thank you for your feedback. We are very sorry to hear about your experience – it certainly does not sound as it should, and we understand your frustration.

Could you please contact us at odeon@comwell.com
with a few more details, including which event you were trying to book tickets for and any relevant information about the transaction? This will help us look into the issue as quickly as possible.

We sincerely apologize for the inconvenience and hope to assist you further.

Kind regards,
Mette, ODEON

Rated 1 out of 5 stars

Be careful giving Odeon access

There is one thing to sign up to Odeon membership but to cancel, it is a joke.

I emailed them to cancel last month and they still took a payment this month.

Their phone line is always down, they don’t respond to emails

22 February 2025
Unprompted review
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Reply from ODEON

Dear Sharena,
I believe there has been a misunderstanding.

ODEON is a venue in Odense, and we do not charge any money. Apart from signing up to our newsletter, membership is not a possibility, so I believe your review may have been intended for another company?

Kind regards from Mette from ODEON.

Rated 5 out of 5 stars

I'll definitely be back!!!

It's been a while since I last visited the Odeon Leicester Square. It's been refurbished beautifully in its art deco style which looks impressive and worth the trip. The staff were very helpful; top marks to Will who was just lovely and welcoming! Very comfy seat, perfect for a long film (speaking of which, the loos were nice and clean too!). Well worth the trip, a great place to watch a film.👍

16 March 2024
Unprompted review
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