OEM Soko Reviews 

42
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Everything is arrived in impeccable conditions except for the cd case, one of the corners is broken probably due to bad handling. I am sure that this accident is happened outside japan because i've... See more

Company replied

Rated 5 out of 5 stars

Really satisfied with my purchase as Ms. Kayo was nothing but transparent about the status of my order—she even graciously offered me a discount for having to slightly delay shipment. As for the produ... See more

Company replied

Rated 5 out of 5 stars

The service provided my OEM Soko is exemplary, and many companies could do well to learn from them on how to provide excellent customer service. I live in the UK and OEM Soko are located in Japan. The... See more

Company replied

Company details

  1. Souvenir Shop
  2. Car accessories shop

Written by the company

OEM Sōko is a webshop based in Nishinomiya City, in Hyogo Prefecture in western Japan. We are a small family business whose members are Japanese, including one member from Australia. Our goal is to provide you with selected goods from Japan from a variety of categories that - where possible - are made in Japan! We hope to provide interesting products and occasionally obscure or rare items that are (or were) only available in the Japanese market. A secondary service we provide is information and reviews on selected locations, businesses and events that might pique the interest of tourists intending to visit Japan. You might discover something interesting to jot down on your intererary for your next visit! By the way, OEM Sōko means "OEM Warehouse" in English. OEM means "Original Equipment Manufacturer", but it can also mean in Japanese "Omotenashi, Echiketto, Magokoro"! (Hospitality, Etiquette, Scincerity) We hope to make your experiences with OEM Sōko's services as enjoyable as possible.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

42 reviews

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4.7

All reviews

(42)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

A highly positive experience!!

Really satisfied with my purchase as Ms. Kayo was nothing but transparent about the status of my order—she even graciously offered me a discount for having to slightly delay shipment. As for the product itself, it arrived just a few days after being shipped and is in impeccable condition! The handwritten note on the free gift is a very nice personal touch too (*no store here in Hong Kong, big or small, would even bother to write a personal note). I will most definitely buy from OEM Soko again if the opportunity arises!

19 December 2024
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Reply from OEM Soko

Thank you so much for your review HL! It's very appreciated. Hope to see you again soon!

Rated 5 out of 5 stars

Fast and friendly service!

I just got my package from OEMSOKO. It came from Japan to England and arrived in very good time! The package came with a handwritten note saying thanks for your purchase, enjoy our product. Attached to my package was some sweets and a miniature car model (similar to the product I was buying). The product its self is in good condition and was well packaged.

Thank you to the people that sent it over, it’s refreshing doing business with a company like this compared to the ones here in the UK.

16 October 2024
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Reply from OEM Soko

Thank you so much for your review James! We were happy to ship your order. We are also glad to hear the package arrived no ploblem. Hope to see you again soon!

Rated 5 out of 5 stars

Thank you!

Everything is arrived in impeccable conditions except for the cd case, one of the corners is broken probably due to bad handling. I am sure that this accident is happened outside japan because i've already received packages from japan and all of them were perfect.
By the way, thank you so much and thank you for the free fiber cloth.
Arigato gozaimasu Kayo-san!

13 September 2024
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Reply from OEM Soko

Thank you Dennis-san for your detailed reply! It's appreciated very much.
Sorry to hear CD case was damaged in transit. If you would like to make a damage claim to Japan Post please use Contact form here: https://www.oemsoko.co.jp/pages/contact
(Please send a photo of CD case damege)

Please accept a 10% discount on the items in your next order if you decide to return to our store.

Rated 5 out of 5 stars

Tin straw is very handy to bring to…

Tin straw is very handy to bring to cafe!
Washing blush keeps it clean.

25 September 2024
Unprompted review
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Reply from OEM Soko

Thank you for your product review みちよ! We're so glad you like the NAKAGO Tin drinking straw. Hope to see you again soon!

Rated 5 out of 5 stars

Very happy with my purchase from OEM Soko

I ordered a model car and a visor, both were packaged exceptionally well. The order arrived in perfect condition. The despatch was fast and I received my order in Australia quicker than expected, about 8 days. This would be due to the care taken in labeling. I received immediate comms once the order was sent and updates, including delivery date. Very happy with my purchase and the service provided! I will be shopping here again

21 June 2024
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Reply from OEM Soko

Thank you for your review Jonathan! The shipping is sometimes faster, which is a bonus. Thank you also for mentioning that.
We look forward to assisting with your future purchases!

Rated 5 out of 5 stars

PROFESSIONAL AND TRUSTWORTHY COMPANY

I am always a bit sceptical when it comes to a new business especially overseas. But this business had a highly desirable item by a well-known Japanese artist that I just had to have.
So, I took the chance, and my beautiful items arrived within 12 business days to my home in Australia.
There was care and attention taken to ensure my package arrived without damage and the constant communication with the company owners was professional and attended to within minutes.
This company is new, and I wish them the greatest success in their adventure. I look forward to seeing your stock grow and placing my next order.
Thank you for looking after us as customers so well.

27 August 2024
Unprompted review
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Reply from OEM Soko

Thank you very much for your review L/L! Thank you also for your well wishes, it's very much appreciated! We are looking forward to assisting with your future purchases.

Rated 5 out of 5 stars

Ordered a few bits and pieces

Ordered a few bits and pieces. Was very impressed with the packing quality and speedy shipping time. 1 very happy customer here. Can’t wait to order more.

10 July 2024
Unprompted review
OEM Soko logo

Reply from OEM Soko

Thank you very much for your review and kind words Jacob! We look forward to assisting with you next purchase.

Rated 5 out of 5 stars

OEM Soko were very professional

OEM Soko were very professional, easy to communicate and clear on the cost of shipping. The parcel was securely packed to avoid damage and arrived within the estimated time frame.

The Ara-taro car washing brush/cloth was certainly an interesting experience to traditional bucket and sponge.

I guess it's size/capacity to hold the car shampoo and water is very sufficient to wash a small car.

I own a medium size family sedan, and had to refill again once after, but that isn't a deal breaker because I was taking my time to really test out the new device.

Will be keen to check back on OEM Soko to see what other interesting products they will add to the store.

Thanks TZL

23 June 2024
Unprompted review
OEM Soko logo

Reply from OEM Soko

Thank you for your review TZL it's very much appreciated!
We hope we can assist you again in the future.

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