Office Boffins Reviews 

370
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of office furniture and accessories, finding what they need at good prices. Products are frequently highlighted for their excellent quality, sturdy construction, comfort, and ease of assembly. The ordering process is easy and straightforward, complemented by quick and efficient delivery services. However, some customers reported receiving products with missing parts or damage upon arrival, and a few encountered issues with delivery, such as delays or packages being left improperly. A small number of people also felt that product descriptions were sometimes inaccurate or that items did not meet expectations, leading to challenges with returns or refunds.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the sturdiness, comfort, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast and... See more

Quality

Consumers find quality to be positive, with many reviewers expressing satisfaction with the sturdiness and... See more

Order

Customers had positive experiences with order, frequently highlighting the ease of the ordering process and... See more

Service

Customers consistently note positive experiences with service, often highlighting the efficiency and speed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a chair years ago, 2023. A few months back, somebody had transported it into storage and lost all the screws. I have it back and contacted Emily yesterday afternoon. This morning I... See more

Company replied

Rated 5 out of 5 stars

Had a look online at various desks, chairs etc and decided that Office Boffins had exactly what I was after. Didn't want anything fancy although they also do fancy if that's what you want. Chose... See more

Company replied

Rated 5 out of 5 stars

Easy process to order and we have now bought chairs many times from this company. We did have an issue with one of the deliveries where the driver was unable to find us, but their customer service ad... See more

Company replied

Rated 5 out of 5 stars

Comfortable chair. Assembly instructions are primarily in diagram form and positioning of washers is not obvious. There is leeway with the securing of the seat to the back position, though it's not ob... See more

Company replied


Company details

  1. #38 of 58 best companies in Office Furniture Shop

About Office Boffins

Written by the company

Office Boffins

A big HELLO from all of the team at Office Boffins. In busy organisations, we know that office space is constantly evolving. Here at Office Boffins we can help with office furniture that supports the way you work. Office Boffins is hands down, your No.1 place to buy office furniture online. With over a million products available, we have everything you need at competitive prices. From Offices to Schools, Bedrooms to Call Centres We cover all your bases. From office desks and chairs to call centre kit outs, office expansions, renovations and upgrades or even a working from home solution, our knowledgeable team are ready and waiting to help. Call and speak with one of our Boffins to talk through your requirements or use our live chat and we’ll answer your questions in real-time.

Visit Our website Shop Office Chairs Shop Special Offers

Yes, delivery is FREE on all the items we stock.

Free Shipping to UK Mainland

We deliver to the whole of the UK. FREE delivery applies to addresses within UK Mainland, except for a few specific (awkward freight) products delivered to the Highlands of Scotland where a small excess may apply. If there are any issues, we will contact you as soon as any they are flagged up, after your order is placed. If however you would like to talk to us or want some advice regarding delivery before you order, please email our sales team at info@officeboffins.co.uk or call us on 020 3991 1375. Alternatively, you can use our live-chat facility where our customer service are standing by to help with any questions you may have.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

370 reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(370)

164 reviews in the last 12 months

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Rated 5 out of 5 stars

Really good quality chairs

Really good quality chairs, very quick delivery and easy to assemble

20 August 2025
Unprompted review
Office Boffins logo

Reply from Office Boffins

Hi there,

Thank you so much for your kind words! We’re delighted to hear you’re happy with your new chairs and even happier that they were quick to arrive and easy to set up. We hope they make your space extra comfortable for years to come!

All the best,
From the Office Boffins team

Rated 5 out of 5 stars

Goods as expected

Goods as expected, swift service and helpful delivery man
Thank you, very pleased

5 September 2025
Office Boffins logo

Reply from Office Boffins

Hi there,

Thanks so much for taking the time to leave us this lovely review! We’re really glad to hear your order arrived just as expected and that our delivery team could make things a little easier for you. I’ll be sure to pass on your kind words to them, it’ll make their day!

We really appreciate your support and look forward to helping you again whenever you need us.

Warm regards,
From the Office Boffins team

Rated 5 out of 5 stars

Fast efficient delivery

Fast efficient delivery. The desk I ordered was exactly a described and easy to assemble.

3 September 2025
Office Boffins logo

Reply from Office Boffins

Hi there,
Thanks for the great comments and stars awarded to the Horizon office desk. We hope it's making a difference to your home office setup there.
We really appreciate you telling us your thoughts.
Thanks again,
From the Office Boffins team

Rated 5 out of 5 stars

Swift delivery!

Excellent customer service

21 August 2025
Office Boffins logo

Reply from Office Boffins

Hello Debbie,
It's great to hear our speedy delivery and service impressed! We really are delighted with that. We wish you many hours happy sitting in the Ergo operator chair!
Thanks for the letting us know your thoughts.
From the Office Boffins team

Rated 5 out of 5 stars

Office Chair - Overall the chair is excellent but…

Overall the chair is excellent but there are a couple of issues:-
1. One of the screws to hold the seat to the plate is bent
2. The arms are difficult to line up and could do with longer screws. (I have decided not to use the arms so that the chair fits under my desk).

27 August 2025
Office Boffins logo

Reply from Office Boffins

Hello Melanie,
Thank you so much for your 5-star review! We’re really chuffed to hear you’re happy with the Impulse office chair overall. We really appreciate you pointing out the screw and armrest fitting. Feedback like this helps us to improve. We’re sorry for the wee hiccups, and we’re glad you’ve found a setup that works perfectly with your desk. Wishing you many comfortable hours in your new chair!
From the Office Boffins team

Rated 5 out of 5 stars

Excellent product. Excellent service.

The adjustable chair I purchased is well-designed and well-constructed. Excellent value for money. Dealing with Office Boffins was totally straightforward. I was kept informed of every stage of the online buying process. Office Boffins will be my first choice for future similar purchases.

27 August 2025
Office Boffins logo

Reply from Office Boffins

Hi Steve,
We’re super chuffed that you’re happy with the Ergo draughtmans chair and you found the whole process easy peasy. It really means a lot to us that we’ll be your first choice for future purchases, and we look forward to helping you again!
Thanks so much for getting in touch.
From the Office Boffins team

Rated 5 out of 5 stars

Desk as described and quick…

Desk as described and quick professional delivery for our home office

27 August 2025
Office Boffins logo

Reply from Office Boffins

Hello Emma,
Thanks for getting in touch. We're super chuffed that the Horizon office desk is doing a good job for you in your home office. Great to hear our fast delivery was appreciated too. Fantastic result.
Thanks again for the stars and the comments.
From the Office Boffins team

Rated 5 out of 5 stars

Fast delivery, fantastic customer service

Fast delivery. A minor issue with the chair was resolved quickly and with no fuss. Highly recommend Office Boffins and their products

11 August 2025
Office Boffins logo

Reply from Office Boffins

Hello there,
Lovely to hear from you Nigel! Thank you for the great comments. We try our best to jump on any issues that come up and get things sorted out as quickly as possible. Great to hear you were pleased with the outcome. We hope the Ergo Mesh office chair is helping you sit comfortably there.
We appreciate you getting in touch!
From the Office Boffins team

Rated 5 out of 5 stars

Great Chair

Easy to order. very quick delivery.
Simple to assemble and really comfortable to use,
Will buy from again.

11 August 2025
Office Boffins logo

Reply from Office Boffins

Hello Ellyn,
We are so chuffed the Ergo Mesh office chair has improved your comfort there and you found it an easy assemble. Sounds like a great result all round!
We'll be here next time you need something.
Thanks so much for the feedback and the stars!
From the Office Boffins team

Rated 5 out of 5 stars

Office chair

Great item and price, next day delivery also.

19 August 2025
Office Boffins logo

Reply from Office Boffins

Hello there,
The Ergo Mesh office chair does it again! It's such a good egg. We are so pleased you're happy with it and you were impressed with its speedy arrival.
Thank you for telling us your thoughts. Much appreciated.
We wish you continued happy sitting in your new chair.
From the Office Boffins team

Rated 5 out of 5 stars

Prompt Delivery

Prompt Delivery, great product.

19 August 2025
Office Boffins logo

Reply from Office Boffins

Hi Chris,
Thanks for the stars! We are so pleased our quick delivery hit the spot. Best of all thought is that the Ultimate office chair is doing a good job. Great result!
Thanks again,
From the Office Boffins team

Rated 1 out of 5 stars

Not fit for purpose

Do not buy from this company!! Bought a chair 6 months ago and it has broken already. The bolts that hold the seat have come loose numerous times as there are no nuts to secure them in place. Was told to use Loctite to glue them in place after asking for a refund!! Very cheaply made chairs.

14 August 2025
Unprompted review
Office Boffins logo

Reply from Office Boffins

Hello Kylie,
We're really sorry you've had some issues. We've not been able to locate an order for you with the information provided. Could you please pop us your order number so we can try to help?
Thanks so much
Team Boffin

Rated 5 out of 5 stars

Great professional company

Great professional company. Had an issue with the chair i ordered, they resolved in a timely manner with an outcome that was great for me. Will definitely use them again in the future.

13 August 2025
Unprompted review
Office Boffins logo

Reply from Office Boffins

Hi Montey,
Thank you so much for the great comments. We're really pleased that you were happy with the outcome and we hope you are loving your new office chair.
We appreciate you getting in touch.
From the Office Boffins

Rated 5 out of 5 stars

Excellent chair

Excellent chair. Quick delivery and good customer service.

13 August 2025
Office Boffins logo

Reply from Office Boffins

Hi Trudy,
We really appreciate your comments about our customer service. We try hard to get it right so is really lovely to hear that. We hope your are sitting comfortably in the Alpha XL office chair. It's a firm favourite with our customer community!
Wishing you happy sitting in it.
From the Office Boffins Team

Rated 4 out of 5 stars

Good but with issues

Delivery was prompt and the products was a reasonable price. The chair did have a severe scuff mark on the bottom of the seat metal housing which must have happened during production because there was no corresponding damage to the packaging, and the right arm rest loose because it was not tightened fully during manufacture. The former is on the bottom of the chair and not visible and the latter I fixed by tightening the screw. Both issues suggest quality control is lacking by the manufacturer. The headrest is also quite useless but I probably would not use it anyway. Otherwise a nice, comfortable chair that suits my purposes as a desk and gaming chair.

13 August 2025
Office Boffins logo

Reply from Office Boffins

Hi Nigel,
Thank you for the detailed feedback. We’re glad to hear our quick delivery impressed and that the Domino office chair is taking care of your comfort there. We appreciate you sharing the points you noticed. Your comments are really helpful — thank you for sharing them. We've fed them back to the manufacturer and we'll pop you an email with their response.
Thanks so much
From the Office Boffins Team

Rated 5 out of 5 stars

Quality products

Quality products, next day delivery
Easy to assemble, a pleasure to deal with A++++

5 August 2025
Office Boffins logo

Reply from Office Boffins

Hi there,
Thank you for the staaaaarrrrs! We are chuffed with that and your comments too. Good to hear our quick delivery was just the ticket, and it sounds like the Alpha XL office chair is settling in well. Great result!
Thanks again
From the Office Boffins team

Rated 5 out of 5 stars

Fast delivery and excellent quality

Fast delivery and excellent quality
Yes, it is best office chair I have ever bought - and the most expensive at £221 - but these you have to pay for quality - and the Apollo chair is quality.
Maxine

11 August 2025
Office Boffins logo

Reply from Office Boffins

Hi Maxine,
Lovely to hear from you! It sounds like the Office Boffins fast delivery service impressed! Good to hear that. However, even better to hear that you're happy with the Apollo mesh office chair. We trust it's looking after you well there.
Wishing you happy sitting in it!
We appreciate you getting in touch Maxine, thanks!
From Team Boffin

Rated 5 out of 5 stars

Great customer service

The customer service I received from Harri at Office Boffins in everything you could hope for. I had a complicated return situation and he made me feel reassured that he’d help rather than hold it against me. So many companies don’t see that customer issues are an opportunity to build rapport and loyalty to their brand. Thanks Harri for being a good person and thanks Office Boffins- I’m sure I’ll be back

31 July 2025
Unprompted review
Office Boffins logo

Reply from Office Boffins

Hi Rosalind,
How lovely! Thanks for this feedback. Harri is a good egg! They say the measure of a company is how problems are dealt with, and we try very hard to get it right.
Thanks again and we look forward to seeing you next time.
From the Office Boffins

Rated 5 out of 5 stars

Good product and very quick delivery…

Good product and very quick delivery service

30 July 2025
Office Boffins logo

Reply from Office Boffins

Hello Gordon,
We are really happy you were impressed with our quick delivery service. We do try! Hope the Taurus stacking chairs are coming in handy there for you.
Thanks for letting us know how you got on.
From the Office Boffins team

Rated 5 out of 5 stars

Arrived on time & as advertised

Arrived on time, easy to assemble and very comfortable to sit in for long periods.

22 July 2025
Office Boffins logo

Reply from Office Boffins

Hello Peter,
The Alpha XL office chair is a seasoned professional so we're not surprised it's keeping you comfortable there! Good to hear you found it an easy build and our quick delivery hit the spot.
Thanks Peter for telling us your thoughts. We are chuffed!
From the Office Boffins team

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