Office Resale Reviews 

749
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, often going above and beyond to ensure a smooth and efficient service. Many are particularly impressed with the product quality, frequently describing refurbished items as being like new, providing great comfort and support. The delivery experience also receives high praise, with customers noting timely arrivals, clear communication, and live tracking. Drivers are consistently described as friendly, polite, and helpful, often going the extra mile to ensure items are delivered with care and placed correctly. Overall, people expressed high satisfaction and would consider using the company again for their excellent value.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their professionalism, friendliness, and... See more

Delivery service

Users describe positive interactions with delivery service, highlighting the efficiency and speed of... See more

Product

People report positive experiences with products, consistently highlighting their great condition and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent, fast, and efficient... See more

Quality

Customers consistently note positive experiences with quality, often describing products as being in great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had an issue with an arm piece for a chair we ordered months previously so contacted Office Resale. Quick response to our request and we received a replacement part the very next day! Excellent serv... See more

Company replied

Rated 5 out of 5 stars

I enquired this week about some new office chairs for the office in our dealership & Ryan kindly helped with all enquiries. Ryan was very helpful & professional and has kindly booked for delivery Frid... See more

Company replied

Rated 5 out of 5 stars

Very polite and friendly service - not only delivered the parcel with care but also helped us dispose the broken item we were replacing. Highly recommended!

Company replied

Rated 5 out of 5 stars

My second purchase from office resale and they were consistent in their excellence. Another refurbished item that arrived swiftly and was as if brand new. I'm a very happy customer.


Company details

  1. #2 of 3 best companies in Used Office Furniture Shop
  2. #1 of 4 best companies in Computer desk store
  3. #1 of 4 best companies in Office equipment rental company
  4. #9 of 24 best companies in Office equipment supplier
  5. #17 of 61 best companies in Office Furniture Shop
  6. #1 of 2 best companies in Office refurbishment service

Written by the company

As one of the UK’s top used office furniture retailers, we offer a full range of quality products from task chairs, desks and office storage to meeting room, reception and break-out furniture.


Contact info

4.8

Excellent

TrustScore 5 out of 5

749 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(749)

66 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Junior and Kevin were extremely…

Junior and Kevin were extremely professional and courteous. It was a tough delivery up 8 flights but they managed it without complaining, put the furniture together and left the area clean and tidy.

24 June 2025
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you for taking the time to leave a review and letting us know how happy you were with Junior and Kevin - please get in contact if we can help with anything else :-)

Rated 5 out of 5 stars

Boardroom Table

Great product, put together professionally by a lovely friendly polite team.
They also cleared up completely after installation which was appreciated.
Thanks Junior and Jamie!

18 June 2025
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you for the review! We're so happy to hear that you were pleased with your order and that the installation team were helpful :-)

Rated 5 out of 5 stars

Great experience

Junior and his colleague were very efficient and helpful. The desks looked perfect afterwards and they were friendly always smiling. Furthermore, when I asked for advice on how to place the desks they were knowledgeable and helped me figure out what to do with them. Thank you so much!

19 June 2025
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you for the review :-) The team at Office Resale appreciate your feedback, please get in touch if we can help with anything else!

Rated 5 out of 5 stars

Delivery was absolutely perfect

Delivery was absolutely perfect - Junior and Kevin were very kind, helpful and professional. Chair is high quality and exactly described. Very happy with my purchase, thank you!

18 June 2025
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you so much for taking the time to review us - we're happy to see you are pleased with your order and service received. We hope to work with you again :-)

Rated 5 out of 5 stars

Nice chair

Nice chair! Thanks to Junior for delivering it safe and sound.

13 June 2025
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you for your feedback - it's great to hear you are happy with the chair and the service provided. Please get in contact if there is anything else we can help with :-)

Rated 5 out of 5 stars

Junior and Kevin definitely delivered…

Junior and Kevin delivered very heavy desks to my office on the first floor and were totally professional and friendly.
Once the sweat dried after a pretty heavy lift they asked if everything was ok and we were very happy.
Top lads and they deserve a massive thanks from the powers that be.

11 June 2025
Unprompted review
Office Resale logo

Reply from Office Resale

Your feedback means a lot, and we're glad you are happy with the delivery. We'll pass on your praise to Junior and Kevin, we're proud to have them on the team.

If there's anything else we can help with, don't hesitate to get in touch!

Rated 5 out of 5 stars

Friendly efficient service

Friendly efficient service, was small issue with one item and was very swiftly rectified without fuss

Very good quality office furniture and great service from the team.

11 June 2025
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you for your lovely feedback!

We’re so pleased to hear you were happy with both the quality of the furniture and the service from our team. We’re also glad we could quickly resolve the small issue.

Thanks again for choosing Office Resale!

Rated 5 out of 5 stars

Amazing experience with this company

Amazing experience with this company. Smooth delivery with helpful staff would 100% recommend!

29 April 2025
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you for the 5* review - the team are happy to hear you are pleased with the service you received! If there is anything else we can help, please get in contact :-)

Rated 5 out of 5 stars

Did not disappoint

We had a deadline to open our new office and the Team at Office Resale did not disappoint. Everyone was helpful from order to fitting. The fitters arrived promptly and the furniture was put together professionally. They were courteous and polite and left with no mess.

We are very happy with Office Resale and the furniture and would definitely recommend.

Thank you

10 March 2025
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you for the 5* review. We're pleased we met your deadline and you were happy with the service you received. Please get in touch if we can help with anything else :-)

Rated 4 out of 5 stars

Good price but a bad gamble

UPDATE: Customer service reached out and made me aware there's a 6 month warranty to their chairs. I've now received a replacement.

Original Review:

Good price but a bad gamble. I bought a Humanscale Liberty chair, but after 3 weeks the left armrest partially came off, before finally fully falling off today slightly over a month of having it.

I'm sure they've got some less defective models in stock, but I guess the nature of refurbishing definitely leaves it up to luck.

17 February 2025
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you for your feedback. We're sorry to hear about the issue with your chair. While we take great care in refurbishing our products, we understand that unexpected faults can sometimes occur.

We’d love the opportunity to resolve this for you—please give our office a call, and our team will be happy to assist you to resolve this.

Rated 5 out of 5 stars

Surprisingly great experience!

Surprisingly great experience!

I bought the Herman miller Mirra from office resale, it arrived within 8 days, It was delivered fully assembled and in shockingly perfect condition. Considering it's a refurbished unit for cheaper than any other I could find, it is in perfect condition.

I haven't had to deal with after-sale support (because the product was delivered flawlessly!) but pre-sale support was very helpful.

10 February 2025
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you so much for leaving a 5* review. We're so happy to hear you love the chair and pleased with the service you received. Please get in contact if there is anything else we can help with :-)

Rated 5 out of 5 stars

Great delivery service from Crown as…

Great delivery service from Crown as always. Kadeem couldn't have been more helpful.

24 January 2025
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you for taking the time to review Office Resale. We will pass this review onto Kadeem. Please get in touch if there is anything else we can help with :-)

Rated 5 out of 5 stars

love my new chair

love my new chair - great delivery!

3 February 2025
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you for your 5* review! We're pleased to hear you're happy with your purchase. Please get in contact if we can help with anything :-)

Rated 5 out of 5 stars

Great product & great service.

I needed a decent quality chair for home working and after having made do with cheap examples bought hurriedly during the pandemic looked online for something similar to what I use when in the office. I wasn’t expecting to find the exact same model I use but there it was, refurbished and for practically half the price. It arrived promptly after Christmas and to my mind is as good as new. Great service, quick delivery and product was exactly as described when ordering.

6 January 2025
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you for your 5* review! We're happy you found the perfect chair that met your expectations in quality and comfort. Please get in contact if we can help with anything else :-)

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service - the one key thing all companies should strive to get right - Office Resale does exactly that!

15 January 2025
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you so much for your review. The team at Office Resale are happy to hear you were satisfied with the customer service you received. Please get in touch with the team if there is anything else you need :-)

Rated 5 out of 5 stars

Great service and Malachi is always…

Great service and Malachi is always so helpful, friendly and efficient!

29 November 2024
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you so much for your review! We're thrilled to hear that you had a great experience with our service. Malachi will be so happy to know you appreciated his help. We truly value your feedback and look forward to working with you again soon!

Rated 4 out of 5 stars

They cancelled the first delivery…

They cancelled the first delivery because the van broke down! However Michael the driver for the rescheduled delivery was second to none, very polite and was more than happy to take our chair to our office. Had they not cancelled they would have got 5 stars as it meant I had to alter my wfh/office days to accommodate

26 November 2024
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you for your feedback and understanding. We're sorry for the inconvenience caused by the cancellation. We appreciate your patience and hope to provide a perfect experience next time :-)

Rated 4 out of 5 stars

Received defected chair but support…

Received defected chair but support does not respond me by email.

Upd: helped my issue

6 November 2024
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you for your feedback, and we’re very sorry to hear about the issue with your chair. We understand your frustrations.

I understand that a customer representative has been in contact and the problem has now been resolved. Please know that we take customer concerns seriously, and we’re actively working to improve our response times. If you need further assistance, don't hesitate to reach out—we’re here to help.

Thank you for your patience and understanding.

Rated 5 out of 5 stars

Amazing experience

Amazing experience! Ordering was easy and delivery quick. Malachi and his colleague were a great delivery team. They put the 12 desks we ordered up so quickly and efficiently and help with my request for stacking them without any issues. Really nice guys that were hard working, friendly and helpful.

7 November 2024
Unprompted review
Office Resale logo

Reply from Office Resale

Thank you so much for your wonderful review, we truly appreciate your feedback! We're thrilled to hear that your experience with us was so positive. We'll be sure to pass on your kind words to Malachi and his colleague—they'll be so pleased to hear that their hard work and helpfulness made a difference. If you need anything else in the future, don't hesitate to reach out.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look