Official Pets Reviews 611

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, responsiveness, and genuine care, making the process seamless and stress-free. Many people highlight the exceptional customer service, noting the team's ability to listen attentively and provide support throughout the entire journey. The service provided is frequently described as efficient and professional, with consumers appreciating the quick response times and smooth user experience. Reviewers often mention receiving their documentation rapidly, sometimes within hours, and commend the company for making a potentially complex process feel simple and manageable.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being professional,... See more

Service

Consumers find service to be positive, consistently describing it as outstanding, professional, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the team... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and efficient... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently describe the process as easy,... See more

Based on these reviews

Rated 5 out of 5 stars

If you're looking for a trustworthy source of ESA or PSD letters for your little babies this is it. This website is reliable, I got connected to a true licensed provider, Mrs. Theresa Broms, and the p... See more

Rated 5 out of 5 stars

I want to express my sincerest gratitude to Official Pets. Being able to have my ESA with me at all times has been life changing. Leon and Kassie listened to my story and made the process as seamle... See more

Rated 5 out of 5 stars

Leon is amazing to work with! From the start, he made the whole ESA process incredibly easy and stress-free. He’s knowledgeable, responsive, and genuinely cares about helping you and your furry friend... See more

Rated 5 out of 5 stars

My online licensed provider is very attentive to my needs by providing the utmost care possible. She listened and was very professional through the entire process. She even ended the conversation with... See more

Rated 5 out of 5 stars

Leon and Kassie has made getting my ESA letter nothing short of amazing and understanding. Within 3 hours of reaching out, I was able to get my letter for housing. Those two were nothing but kind and... See more

Rated 5 out of 5 stars

OfficialPets.com made the process super easy and reassuring. The experience was smooth, professional, and judgment-free. My licensed provider Dr. Gray really listened and understood my situation, whic... See more

Rated 5 out of 5 stars

This is my second year using OfficialPets for ESA Documentation and both years the service has been extremely swift and effective. Leon and Robert were both a pleasure to work with. Last year my lette... See more

Rated 5 out of 5 stars

I would like to thank the doctor Theresa Broms for the excellent service! She was very attentive and polite. She calmly and patiently asked all the necessary questions, was responsive, and showed gen... See more

Rated 5 out of 5 stars

This is my second year in a row using Official Pets! On both occasions I’ve had the pleasure of working with Leon. After my first debrief with Leon, I was given the motivation to invest in bettering m... See more

Rated 5 out of 5 stars

I reached out to obtain an ESA letter for my property management company since my old letter was expired. Official Peta called me almost immediately and provided the letter in the same hour! Saved me... See more

Rated 5 out of 5 stars

Official pets made getting my ESA letter super easy. My therapist was very nice and professional. I got sent my letter within 24 hours of purchasing. They send a refund if it doesn’t get approved or i... See more

Rated 5 out of 5 stars

I’m so glad I found officialpets.com! I needed help with getting my dog registered as a PSA, and the process with them was clear, professional, and fast. The team walked me through everything step by... See more

Rated 5 out of 5 stars

0fficial Pets supplied a interview by a therapist which followed up with my letter. This is life changing and allows my service dog to be at my side no matter where I need to go. The process was no... See more

Rated 5 out of 5 stars

I’ve used Official Pets a couple of times now, and every time it’s been super easy and smooth. Most recently I needed a new letter for my service dog Sofia, and Leon helped me through it - he was so... See more

Rated 5 out of 5 stars

Official pets are amazing!!! They know all about sympathy, compassion, and customer service. They work efficiently and respond within minutes. I will forever be using them for as long as I have pets.... See more

Rated 5 out of 5 stars

Theresa Broms was compassionate, professional, and made the ESA process clear and stress-free. She truly listened, cared about my overall well-being, and moved efficiently without ever feeling rushed.... See more

Rated 5 out of 5 stars

My experience with Official Pets was very simple and straight forward l. With the help of Theresa Broms she explained any and all questions I had. She is a kind and professional person to talk to duri... See more

Rated 5 out of 5 stars

They are very professional! I received immediately a call from Leon Melnistki . His was very helpful, he asked me a few questions and gave me a feeling that my problems and issues matter. He direct... See more

Rated 5 out of 5 stars

Leon called and attended to my request just after few minutes of application. I have been set up with Theresa the very next day. She emphasized and supported me throughout the process. Also, she provi... See more

Rated 5 out of 5 stars

Theresa provided us with the best experience possible! We were matched with her within a day of applying for the ESA plan, and the process could not have gone more smoothly. She was communicative, war... See more

Rated 5 out of 5 stars

Ms. Gabriela was incredibly thorough throughout the process of my ESA evaluation. She made sure everything was completed properly and with care. Beyond her professionalism, she was genuinely kind, eas... See more

Rated 5 out of 5 stars

Absolutely love this company! I tell everyone I know about it. Leon has not only made the process smooth and easy, but he also takes the time to genuinely get to know you and your pets. You can tell... See more

Rated 5 out of 5 stars

Official Pets made the process of getting a letter for my dog seamless and stress free. I submitted my and my dogs information on the website and within a few minutes Theresa messaged me to set an app... See more

Rated 5 out of 5 stars

I love official pets! My experience could not have been more smooth. I got a call back promptly where everything was explained to me. My therpist Theresa was excellent, a great listener and extremely... See more

Rated 5 out of 5 stars

Shoutout to Theresa Broms and her big heart - it’s clear she leads with it in everything she does. Throughout our interactions, I felt heard, supported, and reassured. It was such a smooth and pro... See more

Rated 5 out of 5 stars

Great experience to work with them. The team is very professional and helpful. The communication is quick and efficient. I have to deal with a difficult third party agency hired by my apartment to get... See more

Rated 5 out of 5 stars

OfficialPETS made obtaining an ESA as simple as filling out a quick questionnaire to an instant phone call. The process was very seamless and I felt confident throughout the entire process. My provide... See more

Rated 5 out of 5 stars

I am so thankful for this service. Leon is super easy to talk to and almost makes you forget that he’s writing an esa letter for you. They also get the letter to you supper quickly any are willing to... See more

Rated 5 out of 5 stars

I can’t say enough wonderful things about Leon and Travis! From the very beginning, they were incredibly kind, professional, and supportive. They took the time to understand my situation and walke... See more

Rated 5 out of 5 stars

Theresa is the best. She is an amazing conversationalist and excellent listener. She is very communicative and kind. I learned a lot from her and she made obtaining an ESA letter easy and actually qui... See more

Rated 5 out of 5 stars

Theresa was an absolute pleasure to work with! She’s incredibly attentive and genuinely takes the time to listen and remember the details you share. The whole process was smooth and efficient, I recei... See more

Rated 5 out of 5 stars

100% will recommend Leon and his team of professionals to anyone interested in ESA. I greatly appreciate them for their patience and support. If you have any questions, they respond to you so fast wit... See more

Rated 5 out of 5 stars

I’ve used Leon’s services in the past and knew I could go back to him this year for my needs. He and his team helped me immediately, and I was able to obtain the necessary documentation for my dog.

Rated 5 out of 5 stars

My experience was not only amazing but I would highly recommend to anyone going through this process. Dr. Theresa Broms was specifically phenomenal in this process and I couldn’t have landed in a bett... See more

Rated 5 out of 5 stars

I need an ESA letter for November, but I thought I'd get the process started early because I assumed it would be a long wait. It was not! They called me the same day and helped me check resources to m... See more

Rated 5 out of 5 stars

Getting my ESA letter for my animal Nala was a stressful process—not because of Official Pets, but due to some issues on my apartment’s approval side. Thankfully, Official Pets truly came through f... See more

Rated 5 out of 5 stars

Thank you very much for helping me so quickly to get an appointment with the doctor, who already confirmed the necessity of a service dog for me and helped my dog receive the required documents. Every... See more

Rated 5 out of 5 stars

Leon and Robert provided quick service and great counseling. I have been using Official Pets for my ESA needs for 3 years now. Highly recommend their services!

Rated 5 out of 5 stars

WOW!!!! Where do I start.... There is Not enough room to express about Official Pets 🐕. This company is absolutely mind- blowing. Leon Melnitsky and Anastasiia are so compassionate, un... See more

Rated 5 out of 5 stars

I’m incredibly grateful to this wonderful team. From start to finish, everything was done with such care, warmth, and true professionalism. It’s rare to meet people who not only do their job well, bu... See more

Rated 5 out of 5 stars

I've dealt with this company now for three years and they never cease to amaze me! The process is undeniably the best around. They truly care about you and your furry friend. They are friendly, compas... See more

Rated 5 out of 5 stars

I was lucky to get recommendation for Official pets from my friends. Everything was fast and easy . Leon was very helpful with the whole process. Highly recommend Official Pets to everyone who needs h... See more

Rated 5 out of 5 stars

Official Pets were super helpful and quick! I will recommend (and have already) them to ANYONE who want to have their beautiful pets be a service animal.. THANK YOU SO MUCH from Craig 🐶 and I! 🙏🏼

Rated 5 out of 5 stars

I had the pleasure of working with Leon today as a pet therapist to register both of my cats as emotional support animals, and I just wanted to share from the heart what a truly wonderful exper... See more

Rated 5 out of 5 stars

I had a really great experience talking to Theresa. She helped me understand what I have been dealing with and why rescuing my two puppies was the right thing to do. She listened and really made me fe... See more

Rated 5 out of 5 stars

Leon has been taking care of me and my pup for the last 3 years. He is the best in the business, and we are lucky to have found him! Leon and his staff go above and beyond for their client. The most k... See more

Rated 5 out of 5 stars

Theresa was amazing! She was very friendly and pleasant to chat with and it felt like she was listening to everything I was saying. During the followup call she asked for some updates on stuff we talk... See more

Rated 5 out of 5 stars

I have been working with Leon for a few years now, and I must say, he is the best in the business. He is always kind, supportive, and professional in his conversations with you. Frankly, I look forwar... See more

Rated 5 out of 5 stars

Official Pets made it super easy and stress free to get my ESA letter. Dr. Lester was absolutely amazing and so kind. She listened and made sure to explain everything to me. Great experience!

Rated 5 out of 5 stars

I had a great experience working with them! They are very responsible and truly care about each of their clients. They were always ready to help and guide me through every step of the process. I highl... See more


Company details

  1. Mental Health Services

Written by the company

Official Pets is a trusted nationwide ESA provider that connects clients with independent, state-licensed mental health professionals in your state who specialize in Emotional Support Animal (ESA) evaluations and documentation. Our clinicians are highly experienced and take great care in assessing each client’s needs and preparing professionally written ESA letters based on a clinical evaluation. We focus on making the process simple, transparent, and genuinely supportive. From start to finish, you’ll have a real one-on-one session with your licensed clinician, with a caring client support team available to help along the way. People choose Official Pets when they want the ESA process handled correctly and compassionately by real experts who listen. We take pride in reliable service, thoughtful attention to each person’s situation, and an experience that feels human every step of the way.


Contact info

5.0

Excellent

TrustScore 5 out of 5

611 reviews

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Rated 5 out of 5 stars

Recommend 100 times over!

Official Pets were super helpful and quick! I will recommend (and have already) them to ANYONE who want to have their beautiful pets be a service animal.. THANK YOU SO MUCH from Craig 🐶 and I! 🙏🏼

5 November 2025
Unprompted review
Rated 5 out of 5 stars

I reached out to obtain an ESA letter…

I reached out to obtain an ESA letter for my property management company since my old letter was expired. Official Peta called me almost immediately and provided the letter in the same hour! Saved me so much stress and money because of the pet deposit being removed from my security deposit. They were very understanding and helpful. I will only be doing business with them from here on out. Strongly recommend!!!

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Return client, 10/10 Highly Recommend Official Pets

This is my second year in a row using Official Pets! On both occasions I’ve had the pleasure of working with Leon. After my first debrief with Leon, I was given the motivation to invest in bettering my mental health & this time around as well. They truly care about the well-being of clients and aren’t a money grab company like most others that give ESA letters. It’s an amazing price for the great assistance you receive and having a turnaround time of less than 24 hours. They are a small business with employees that truly advocate for mental health!

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Leon has been taking care of me and my…

Leon has been taking care of me and my pup for the last 3 years. He is the best in the business, and we are lucky to have found him! Leon and his staff go above and beyond for their client. The most kind, sincere, and respectable team always! Look no further for your fur babies' ESA needs!

15 October 2025
Unprompted review
Rated 5 out of 5 stars

I was lucky to use their service!

I was lucky to get recommendation for Official pets from my friends. Everything was fast and easy . Leon was very helpful with the whole process. Highly recommend Official Pets to everyone who needs help with ESA .

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Great!

I had a great experience working with them! They are very responsible and truly care about each of their clients. They were always ready to help and guide me through every step of the process. I highly recommend their services!

5 October 2025
Unprompted review
Rated 5 out of 5 stars

100% will recommend Leon and his team…

100% will recommend Leon and his team of professionals to anyone interested in ESA. I greatly appreciate them for their patience and support. If you have any questions, they respond to you so fast with answers and assistance. I was recommended by a work friend and I’m so happy with the results.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

I was a little nervous with how this…

I was a little nervous with how this process would work. I received a call immediately and was guided through the whole process. I am so grateful services and people like this exist. Leon and Kassie were so wonderful to work with.

21 September 2025
Unprompted review
Rated 5 out of 5 stars

I had a wonderful experience

I had a wonderful experience registering my dog as an Emotional Support Animal with Official Pets. The entire process was so simple and hassle-free, which was a huge relief. The website is user-friendly and the communication was excellent. They made what I thought would be a complicated process feel effortless. I'm so grateful for their service and would definitely recommend them to anyone looking to register their ESA.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Theresa is Amazing!

Theresa was so helpful. I really felt heard. She was very patient and addressed all of concerns. I wish I could have her as a routine therapist. Would definitely recommend to anyone!

13 September 2025
Unprompted review
Rated 5 out of 5 stars

WOW!!!! To good to be true..,.

WOW!!!! Where do I start.... There is Not enough room to express about Official Pets 🐕. This company is absolutely mind- blowing. Leon Melnitsky and Anastasiia are so compassionate, understanding, and very humble though the company is very professional but their spirit is light.

Their main goal is to make their clients heard and understood. I been with Official Pets company for 2 years and with God's will 22 more!!!!!

The letters they write are soooo concise and precise. The articulation used is vastly satisfying and impressive.
I could go on and on about the company.
My dog 🐕 and I have found our home away from home.

Thank you immensely for making the happiest dog mom 🐶 on earth.
I would indeed recommend Official Pets to my family, friends and co-workers my opinion " Satisfaction guaranteed "!!!!

Don't hesitate participate 😁

Thank you kindly, Leon Melnitsky and Anastasiia for your professionalism, time and diligent efforts....

18 July 2025
Unprompted review
Rated 5 out of 5 stars

A Therapist with empathy and professionalism!

They are very professional!
I received immediately a call from Leon Melnistki . His was very helpful, he asked me a few questions and gave me a feeling that my problems and issues matter. He direct me to the Therapist Gaby. She as well as him are one of a kind. Good listener and compassionate human beens.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Life Changing Support

0fficial Pets supplied a interview by a therapist which followed up with my letter. This is life changing and allows my service dog to be at my side no matter where I need to go. The process was not invasive but seemed as if they legitimately care for their clients. Thank you to Leon and Kassie who were quick to return calls and follow up.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

excellent quality

Thank you very much for helping me so quickly to get an appointment with the doctor, who already confirmed the necessity of a service dog for me and helped my dog receive the required documents. Everything was done very quickly and to the highest standard. Thank you so much.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Really Positive Experience with Theresa

I had a really positive experience getting my dog certified as a service dog. Theresa was very kind and helpful throughout the entire process. As I shared what my dog does to serve me with my current struggles, Theresa was non-judgmental and very understanding. I definitely recommend Official Pets for your dog’s service animal certification.

29 August 2025
Unprompted review

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