My partner was thrilled with the chess set I bought him. It's really high quality and clearly made with love and attention to detail. Not only that though – when my dog got hold of the white king and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Isle of Lewis chess set and Board has been excellently received as a Christmas present. One slight flaw in one of the pieces, and a call to Official Staunton, resulted in a replacement piece being... See more
I’ve got to give this company a good review. I ordered an algebraic chess board and chess pieces which arrived very quickly after placing the order. One of the white knights was damaged and I asked t... See more
I recently bought a British Special set from Staunton and must say my experience has been phenomenal! There was some damage to a few pieces in transit and some minor flaws around the sharp edges of s... See more
Company details
- #11 of 12 best companies in Handicraft
Written by the company
Chess sets to buy at the Official Staunton chess store offering a huge selection to choose from with free UK mainland courier shipping. UK's finest chess shop
Contact info
3 GARNERS LANE, WHIXALL, SY13 2NF, WHITCHURCH, United Kingdom
- 01948880060
- sales@officialstaunton.com
- officialstaunton.com
4.7
Excellent
459 reviews
Replied to 40% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic chess set
Fantastic chess set. Brought as a leaving gift for a colleague - he was over the moon. Very fast trackable delivery.
4 September 2024
Reply from OfficialStaunton
What a thoughtful gift! We’re so glad your colleague loved it. Thanks for choosing us for such a special occasion, and we appreciate your kind words about the delivery too!
– Carl at Official Staunton
Reply from OfficialStaunton
Great to hear everything went smoothly! Thanks for your support, and enjoy the set.
– Carl at Official Staunton
Perfect
I searched high and low for a Chess Board and it was not as easy as what I first thought. Lots of dodgy websites. What got my attention here was the fact that they have a Youtube channel and that was the deal breaker for me. When I went to order it was discounted, upon putting it in my basket I received a further 15% discount. It arrived quickly and in fantastic condition, just what I wanted. Perfect all round I would say.
1 September 2024
Reply from OfficialStaunton
Really appreciate your thoughtful review! We know how tricky it can be to find a high-quality chess board from a reliable source, so we’re glad our YouTube channel gave you the confidence to choose us. Sounds like you got a great deal too! Enjoy your board, and thanks for your support.
– Carl at Official Staunton
putting things right
29 August 2024
Reply from OfficialStaunton
Glad we could get things right for you! If there was anything that needed sorting, we’re always happy to help. Thanks for your support!
– Carl at Official Staunton
Lovely 10 inch magnetic chess set
Lovely 10 inch magnetic chess set
Delivered promptly.
Good looking set. I hope my grandson and his dad enjoy it.
4 September 2024
Reply from OfficialStaunton
What a wonderful gift! We’re so glad you’re happy with the set, and we hope your grandson and his dad have many great games together. Thanks for choosing us!
– Carl at Official Staunton
Excellent service
Excellent service. Best I've experienced. 7pm on a Sunday night and was looked after by an knowledgeable person and resulted in a stunning chess set 2 days later. Looks amazing and a big upgrade from my old small one. The board is very good quality and the playing pieces are really nice and the weight and felt makes a nice sound as put down on a move. By far the best customer service I've had in years and I'm so pleased with the board now I just need to work out how to win a lot more often (which is obviously the hard part)
8 September 2024
Unprompted review
Reply from OfficialStaunton
Wow, what a fantastic review—thank you! We're so glad we could assist you, even on a Sunday evening, and that you're loving your new chess set. It sounds like a serious upgrade, and we’re happy to hear you’re enjoying the feel and quality of the board and pieces. Now, as for winning more often—that’s the real challenge! Wishing you many great games ahead.
– Carl at Official Staunton
The set was a gift for someone- very happy.
The set was a gift for someone. It arrived on time and was as described. Very happy.
26 August 2024
Reply from OfficialStaunton
So glad to hear the gift was well received! We appreciate your support and hope it brings plenty of enjoyment. Thanks for choosing us!
– Carl at Official Staunton
Quality Chess Set
Lovely chess set. Quality pieces with a nice feel and magnetic board works well. All in all good value.
26 August 2024
Reply from OfficialStaunton
Great to hear you're happy with the set! The magnetic board is a great touch for convenience. Enjoy your games, and thanks for your support!
– Carl at Official Staunton
Fabulous Quality Pieces
Arrived well in time, very well packaged and fantastic quality. Worth every penny. Doubt if my chess will be any better, but at least it’ll look good.
3 August 2024
Reply from OfficialStaunton
Glad to hear you’re pleased with the quality! A great-looking set is half the battle—now just a few good moves, and you’re all set. Enjoy your games, and thanks for choosing us!
– Carl at Official Staunton
Bought as a present to my partner
Bought as a present to my partner. He was impressed with my choice 👌
Very good quality.
Thank you
31 July 2024
Reply from OfficialStaunton
Sounds like you made an excellent choice! 👌 So glad your partner was impressed and that you're happy with the quality. Thanks for choosing us!
– Carl at Official Staunton
Check this out mate - excellent company …
Absolutely excellent service and high quality product - this company deserves to succeed.
Would highly recommend.
9 August 2024
Unprompted review
Reply from OfficialStaunton
Ah, I see what you did there—nice one! 😄
"Check this out"—love the pun! ♟️ Really appreciate your kind words and support. Glad you're happy with the service and quality. Thanks for the recommendation!
– Carl at Official Staunton
Reply from OfficialStaunton
Glad to hear you're happy with the quality! Thanks for your support.
– Carl at Official Staunton
Great Product, Great Service
Ordered a chess set for my grandson for his 21st birthday and the board arrived damaged. Emailed the company to report the issue on a Sunday, got a reply the same Sunday and new chess board shipped directly to my Grandson on Monday. Great Customer Service.
31 July 2024
Reply from OfficialStaunton
So sorry the board arrived damaged, but really glad we could sort it quickly for you! We always strive to make things right, and it’s great to hear your grandson received the replacement so fast. Hope he loves his new chess set and has many years of enjoyment with it.
– Carl at Official Staunton
Reply from OfficialStaunton
Glad to hear you're happy with the quality and packaging! We’d love to have you back anytime. Thanks for your support!
– Carl at Official Staunton
Good quality chess pieces
Order arrived in time as advertised, good quality chess pieces. I give 4 stars because black pieces are not well polished and look faded.
31 July 2024
Reply from OfficialStaunton
Thanks for your honest feedback! Glad you’re happy with the quality overall, but sorry to hear the black pieces didn’t meet expectations. We always aim for the best finish, so if you need any assistance, feel free to reach out. Appreciate your support!
– Carl at Official Staunton
Great chess set
I bought the cheapest wooden chess set and it's perfect. Great quality work. Pleasure just to look at it. Good customer service contact and quick delivery
25 July 2024
Reply from OfficialStaunton
Glad to hear you’re happy with your set! Even the simplest wooden sets can be a joy to own and play with. Thanks for your support, and enjoy your games!
– Carl at Official Staunton
Unbelievable good service
The service this company delivers is simply amazing.
I had an issue with a piece, and they helped out better than I could ask for!
Thank you very much!!
The chess pieces and board are amazing.
I'm very happy
5 August 2024
Unprompted review
Reply from OfficialStaunton
Really appreciate your kind words! We’re always happy to help and make sure everything is just right. So glad you love your chess set—enjoy every game!
– Carl at Official Staunton
Reply from OfficialStaunton
Glad to hear you had a smooth experience! Thanks for your support, and enjoy your new chess board carrier.
– Carl at Official Staunton
Excellent chess set
Excellent chess set , quick delivery .
Only reason it’s 4 star is it’s advertised as 20” but turned out to be 19”
8 July 2024
Reply from OfficialStaunton
Thanks for your feedback! We're glad you're happy with the chess set and delivery. Apologies for the size discrepancy—if there’s anything we can do to help, please feel free to reach out. Appreciate your support!
– Carl at Official Staunton
Highly recommend. Chess sets of the highest quality.
Very easy website to navigate. Images on website accurately match delivered product. The product is stunning, finished to the highest standards. I can confidently recommend the manufacturer and website. Very fast delivery. This chess set will be cherished by our family for decades to come. Thank you Staunton.
2 July 2024
Reply from OfficialStaunton
Thank you so much for your incredible review! We’re thrilled that you’re happy with your chess set and the service. It means a lot to hear that it will be cherished by your family for years to come. Enjoy many memorable games ahead, and thanks for recommending us!
– Carl at Official Staunton
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