We have always had a good experience with Oh Flora, products are fantastic, my husband buys your calendar every year and we have bought various items too. Wax melts,( with wonderful names), pens, etc.... See more
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Review summary
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I must apologise for my negative review. I was confusing your company with another company called Flora something or other who sell bouquets 💐. I have had some sweary greetings cards from Oh Flora be... See more
Company replied
I have ordered your Calander now for the past 7 maybe 8 years as a Christmas gift to my Mum (she absolutely loves it as she's a nutter) we look forward to reading the monthly captions and yave a gi... See more
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I recently ordered some pens from Oh Flora, having bought various items in the past for Christmas presents. As usual, they arrived super quick and are fantastic quality. I have a list of things I’m o... See more
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4.6
Excellent
354 reviews
Replied to 64% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from OH Flora
Thank you so much x
The gift that keeps on giving!
Always amazing! Oh Flora gifts have become a tradition in our house.
24 November 2025
Reply from OH Flora
Thank you so much x
Poor quality items, poor customer service- look elsewhere
Update:like other unhappy customers on here where the team at Oh-Flora claim not to have received emails when they’ve fallen short of decent customer service. I sent the initial email to the address on the website at 22.49 on 29/11 the same address as given below and again earlier today. I will gladly add photo proof if trust pilot will allow. Interesting they can respond to a review where it might make a dent in their pocket but not to an email detailing concerns with their products!
Received my items last week but due to my work schedule I got round to opening them on 29/11 a couple of days following delivery.
What a let down. These were meant to be quirky table gifts for my nurse & social worker colleagues at our Staff Xmas night out. I ordered over £30 worth of pens. The dispatch time was okay but when they arrived they were loose in 4 separate Jiffy bags. Some arrived unscrewed with the ink filter exposed, the ones that were shown as silver arrived white, the colours don’t match what they show online. Tbh I’m really disappointed with the quality. I should’ve checked Etsy for better quality at half the price! I emailed straight away and as of today still haven’t had a reply. Really poor customer service I will be requesting a refund or will make a chargeback given that there’s no time to reorder as our meal is on Saturday and I mentioned this in my email. I’m all for supporting small businesses if they play their part too. Unfortunately, Oh Flora just ignores customers.
Orders placed on 19/11/25.
19 November 2025
Unprompted review
Reply from OH Flora
Response to update: Your forwarded email has been responded to this morning. If you take a look, all of the good reviews have also been responded to! I've responded here as I had NO contact from you and your forwarded emails don't seem to have the original email address on so I can't verify they were sent. As stated in my email response this morning, please feel free to return your order for a full refund.
Hi Vee,
I'm sorry you felt the need to leave this review and that you were unhappy with your purchase.
The reason your orders arrived in three separate padded envelopes is because they were three separate orders. I process hundreds of orders every day so can't always tie one with another.
On the issue of your email, I've checked my inbox and junk mail and have no email from you, I can only apologise if you felt ignored but I haven't received anything to respond to.
We don't and never have sold silver pens, the images are digital so yes, there may be slight colour variations but this is one that has never been flagged before, I'll definitely look into it, thank you for bringing it to my attention.
If you'd like to resend your email, my email address is hello@oh-flora.com
Really great products, really great service
I am absolutely delighted with the products that I have purchased (excellent quality and completely unique / original) and customer service / delivery is first class too. Have used several times now, will use again and I highly recommend.
24 November 2025
Reply from OH Flora
Thank you so, so much!
Great selection of gifts which are…
Great selection of gifts which are different, making it my go to for funny gifts for my friends. Excellent products and great delivery.
27 October 2025
Reply from OH Flora
Thank you Emma, really appreciate it :)
Very slow service or none at all
Update: package arrived today amd items as expected so will update stars from 1-3. Still think the customer service and delivery time is unacceptable.
Placed an order on November 8th. Payment went through and got a confirmation email but heard nothing since. Sent an email on the 17th asking for an update, no response. Not impressed!
19 November 2025
Unprompted review
Reply from OH Flora
Hi, I'm so sorry if I missed your email. I've taken a look at your order and can confirm the following....
Your order was placed on Saturday 8th and was dispatched on Thursday 13th, well within our 7 day timescale. Second class postage was selected at checkout so that explains the extended delivery time.
Again, I'm so sorry for missing your email, I've checked and can't see anything so can only assume it has landed in the junk folder and auto-deleted.
I am glad you like your order and if you have any questions please do reach out to us via our socials if you have any queries :)
Money taken no goods received no updates
Update the coasters arrived on 19th November they are lovely and i would order again if it was not for the long delay
I would like to update .oh flora has been in touch amd the coasters were sent out again ! As yet they have still not arrived . 18 days in total . Ordered a set of coasters on 1st November expecting a 7 day dispatch. Almost 2 weeks now . No update . No goods. No reply on email messenger or Facebook as yet . I am hoping to get a reply . Payment taken straightaway . Very disappointing indeed .
I try to use small businesses but this type of service and no number to even ring them is a warning...lesson learned here .
1 November 2025
Unprompted review
Reply from OH Flora
Hi Steph, I can see that your enquiry was dealt with, albeit 3 hours later than the 24 hour response we promise. For that I do apologise. We are currently extremely busy dealing with the seasonal uptake in orders which means our time is extremely limited and responses often take place late into the evening.
Easy to order and nice bits very well…
Easy to order and nice bits very well made. Would have given 5 stars but after ordering I never received anything to say my order was accepted, being delivered or any correspondence at all.
9 November 2025
Unprompted review
Reply from OH Flora
HI Vanessa, I'm so glad you were pleased with your order :)
All of our order communications are automated so may have landed in your junk mail, I'm so sorry if you felt like the communication wasn't great. If you drop me an email I'll double check to make sure all of the info I have for you is correct.
Thanks again for ordering!
Just perfect!
Just my sense of humour and I know my friend will love it too.
Arrived promptly with a cute little thank you note from Oh Flora. I love buying and supporting smaller companies so that was an added bonus.
27 October 2025
Reply from OH Flora
Thank you so much!
Great quality delivery was quick highly…
Great quality delivery was quick highly recommend ❤️
27 October 2025
Reply from OH Flora
Thank you so much!
I really like the coasters but on the…
I really like the coasters but on the picture they do look real
Wood where in fact they are vinyl covered mdf style wood . But still I like them and the idea of them but just wish they were solid wood instead
27 October 2025
Reply from OH Flora
Hi, I'm sorry about any confusion regarding our coasters. I try to ensure all of the descriptions on the website are as accurate as possible but again apologise if this could be made clearer.
Thank you for your order :)
Great Original Products
Love looking at what is available and always great service and quick delivery.
27 October 2025
Reply from OH Flora
Thank you so much!
great item
bought the gingers are for life decoration for my daughter. Excellent quality and fast delivery
20 October 2025
Unprompted review
Reply from OH Flora
Thank you so much, I"m so glad you like it x
Great choice of products and quality…
Great choice of products and quality and excellent customer service
8 October 2025
Unprompted review
Reply from OH Flora
Thank you so much x
Great quality
I was looking for something fun to give as friends. This site had great products
24 September 2025
Reply from OH Flora
I'm so pleased you found something suitable :)
Great products speedy delivery and good…
Great products speedy delivery and good prices
24 September 2025
Reply from OH Flora
Thank you so much xx
A fabulous little Independent.
Oh Flora merch is original and excellent quality. Just browsing the website cheers me up but if/when I order, it's always even better than expected. Highly recommended.
3 October 2025
Unprompted review
Reply from OH Flora
Thank you so, so much x
Reply from OH Flora
Thank you so much x
Friends and family loved their Oh Flora gifts
Delivery was on time, the items I purchased were good quality and oh so funny, my friends and family loved their gifts.
16 December 2024
Unprompted review
Reply from OH Flora
Thank you so much Sarah :)
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