Oh Hello Clothing  Reviews 1,094

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of the products, particularly the dresses, noting that they often look even better in person and are true to size. Many consumers highlight the exceptional customer service, describing it as brilliant, helpful, and responsive, with prompt replies to queries. The delivery service is also consistently commended for being very quick and efficient, with many orders arriving the next day. However, some people were dissatisfied with their orders, mentioning issues such as items arriving damaged or being poorly made with loose threads and unraveling seams. A few reviewers also found inconsistencies in sizing, with some dresses being too large or too small, and a small number of customers reported problems with orders not arriving and difficulties in getting refunds or replacements.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the exceptional quality and style of... See more

Quality

Consumers generally express satisfaction with the quality of dresses, often describing them as lovely,... See more

Order

Reviewers mention ambiguous feedback about order experiences. Many customers praise the fast delivery, with... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed of... See more

Customer service

Clients share positive opinions on customer service, with many praising the team as amazing, brilliant, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The customer service I received was absolutely exceptional! :) There was a slight issue with the dress I ordered so I got in contact with their team @ohhelloclothing and spoke to the extremely hel... See more

Company replied

Rated 5 out of 5 stars

Very happy with the dress ,beautiful quality, very nice fabric ,expensive looking but for affordable price. True to its size. Positively surprised how dress looks in real life as sometimes hard to k... See more

Company replied

Rated 5 out of 5 stars

Love OHC clothing, their fabric is of amazing quality. Very durable. Dresses are true to size. Such an amazing selection. Very quick delivery too. Customer service is brilliant. Very happy custo... See more

Company replied

Rated 5 out of 5 stars

I absolutely loved the Halsey maxi dress! I wore it as a guest to a wedding, and it was perfect — elegant, flattering, and so comfortable all night. The fabric felt high-quality, and the color looked... See more


Company details

  1. Ladies' clothes shop

Written by the company

Oh Hello Clothing is an online store inspired by a love for fashion and individual style. We aim to provide you with a boutique shopping experience by offering a unique collection of affordable fashion pieces. We love and appreciate both classically cut and on-trend garments so we give our customers the best of both worlds!


Contact info

4.1

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing customer service

Amazing customer service from Oh Hello Clothing. I had ordered a dress very last minute for a wedding. I soon realised the dress would not be delivered to Manchester on time. I contacted the company and they had the idea of sending my dress to my hotel in Ireland for the wedding. They assured me it would be at the hotel on time. When I arrived in Belfast, the dress was waiting for me at the hotel! I felt amazing in this dress. Not only was it beautiful but it was great quality too. I will be ordering from here again! Thank you!!

4 May 2023
Unprompted review
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Reply from Oh Hello Clothing

Thank you Bethany, we hope you had an amazing time on our beautiful island ☘️

Rated 5 out of 5 stars

Bought a dress previously and LOVED it

Bought a dress previously and LOVED it, also came very quickly.
Currently waiting on another stunning dress for a wedding and cant wait for it to arrive 🤩

28 April 2023
Unprompted review
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Reply from Oh Hello Clothing

Thank you so much, Tegan 💖

Rated 1 out of 5 stars

Would never buy again

Awful quality. Nothing like the photo displayed. Photo was beautiful sparkles. The dress turnt up frayed, no sparkles just cheap sequins all over the dress. Nothing beautiful, returned the dress unfortunately outside of the return policy due to being abroad for work and was not informed this was outside of the return policy and the parcel was shipped back to me. Tried to discuss however recieved rude and un apologetic email discussing this. Will never ever use ever again. Expensive but cheap material.

30 April 2023
Unprompted review
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Reply from Oh Hello Clothing

Hello Lucie.

Thanks for taking the time to leave your review.

As our returns team have informed you and as stated on our returns policy - items that are returned outside of the returns timeframe will be rejected and sent back to customers.

Our returns policy (28 days in total) is clearly outlined on our website.

You returned your order over a month and a half outside of our returns policy.

There was also no mention of the quality of the dresses you received when you initially submitted your return, they were marked as "did not suit me". If there had been an issue with the quality of the items and we were informed, we would of course resolved this for you.

The negative review and comments seem to be born out of the frustration of not returning your item on time.

Rated 1 out of 5 stars

Literally the worst shop ever

Literally the worst shop ever! I can’t say anything about the clothes because I NEVER received them! I’ve contacted the shop multiple times by email and Instagram but they keep on ignoring me. It’s been almost 2 months since I’ve placed my order.
I’m only writing this so others won’t get scammed as me!

12 March 2023
Unprompted review
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Reply from Oh Hello Clothing

Hi Diana,

We have replied to you numerous times about this issue with the delivery company.

Please re-check your messages.

We do not scam customers.

Thank you

Rated 5 out of 5 stars

Excellent Service

Ordered a dress for my daughter’s TY ball & found the whole experience from start to finish excellent. Delivery was so quick. Quality of the dress is fabulous & have a very happy teenager!

19 April 2023
Unprompted review
Rated 1 out of 5 stars

Poor quality

Poor quality. Ordered a dress which I loved but wore it to a wedding and lost 3 buttons, so embarrassing!

15 March 2023
Unprompted review
Rated 5 out of 5 stars

Just amazing!!!!

Just amazing! The dress I ordered was stunning, exactly as it looked on the website and high quality material. As well as this, the dress was delivered in just 2 days and the customer service was super! Will definitely be ordering again in the future!

20 March 2023
Unprompted review
Rated 5 out of 5 stars

Ordered a dress from Oh Hello Clothing…

Ordered a dress from Oh Hello Clothing for my hen party. Delivery was super fast, received it the next day! The dress was such amazing quality and I felt a million dollars wearing it. Would highly recommend and will definitely order again soon

6 March 2023
Unprompted review
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Reply from Oh Hello Clothing

Hi Lorna! Thanks so much for your review, delighted you loved your dress x

Rated 1 out of 5 stars

I would advise against ordering from O Hello Clothing

I would advise against ordering from this company. I ordered a dress for my daughters prom which on arrival she tried it on immediately in my presence but wasn't keen on the style. This was returned to them but rejected because it was full of 'dust and hair' and 'has two stains on'. it had been removed from the bag for all of 5 minutes!

I am absolutely disgusted because there is no way this could be the item I returned.

Update - photograph sent by O Hello showing a liquid stain and another showing white sprinkling of something? (about 5 dots the size of salt grains).
Absolutely no way this happened here. AVOID!!!!

10 February 2023
Unprompted review
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Reply from Oh Hello Clothing

Hi Adam.

As per our returns policy, we do not accept returns that are not received in their original condition.

Our policy can be found in full here - https://ohelloclothing.com/pages/returns

Best Regards

Oh Hello Returns

Rated 5 out of 5 stars

Lovely clothing company

Amazing company to purchase from! The delivery time is amazing, customer service is 5 star!!! The quality of the dresses are outstanding and reasonably priced

2 February 2023
Unprompted review
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Reply from Oh Hello Clothing

Thank you so much Louise, it's our pleasure x

Rated 1 out of 5 stars

Poor customer service and poor quality items

This is the second time I have ordered from this company and I am again disappointed. The dress had pulls all over it that ruins the overall look. The company suggested at first I return it however it was too late by then as I needed the dress for the event a few days after so I emailed back telling them this and they never replied. It has now been almost a month since and still heard nothing. Terrible customer service and poor quality items.

23 January 2023
Unprompted review
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Reply from Oh Hello Clothing

Hi Ellie.

We are really disappointed to see you have left us a one star review.

Having looked at our correspondence with you, I can see you were offered an option to return your item (which had an extremely minor flaw as per the pictures you provided) for a full refund. You decided not to take us up on this as "It is probably too much effort for me". You did not mention that it was too late.

We genuinely feel that a 1 star review is unwarranted here, we would have had no issue accepting this back for a refund and this was clearly indicated to you.

Best,

Graham

Rated 1 out of 5 stars

Please do not purchase anything from…

Please do not purchase anything from this company. Their sizes are completely off (even with the sizing chart). They would not exchange for another size and it cost as much to return the dress as the cost of the dress itself.
Rude customer service.
Do yourself a favor and save the money and time by shopping somewhere else.

18 January 2023
Rated 5 out of 5 stars

excellent

great speedy service, great quality and price

13 January 2023
Unprompted review
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Reply from Oh Hello Clothing

Thanks so much Niamh x

Rated 5 out of 5 stars

Helpful Customer Services

I purchased 2 great quality jumpsuits from Oh Hello for New Year’s Eve for my 21st birthday. Unfortunately, there was backlog with the delivery companies & the package did not get delivered in time. I reached out to Oh Hello via instagram & was pleasantly surprised by their prompt & helpful replies! I asked if it would be okay to collect the package on New Year’s Eve instead of the delivery, and even with the warehouse being closed they went in and left the package in a safe location for me to collect. Extremely helpful & friendly and I could not recommend Oh Hello enough!!

31 December 2022
Unprompted review
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Reply from Oh Hello Clothing

We were happy to help, thanks again x

Rated 1 out of 5 stars

If you are from the US, do not purchase from here!

While their clothing may be cute, it's really not worth the hundreds of dollars it will cost you if you need to return something. Oh Hello is based in Ireland and they do not have international and US-friendly business practices. They will make you pay for your own return shipping and all fees on your own. On top of that, they ask you to commit fraud by claiming no value (which USPS, UPS and FedEx will not allow) - and if you abide by the legal protocols with your US shipper, Oh Hello will REFUSE your return. Really, just don't do it.

11 November 2022
Unprompted review
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Reply from Oh Hello Clothing

Hi Kay,

You are correct, we are based in Ireland - we do not hide this information. We also do state all the information regarding international returns, this is found within our returns policy and shipping policy, it can be found on your packing slip and within the acceptance of your return email.

Sorry, you had issues, but if you had followed our instructions as per our advice customs would not have charged duties on your return.

You can find this information in the link below, it's not fraud.

Thank you :)

https://www.revenue.ie/en/customs/businesses/relief-duty-vat/reimported-into-eu/procedure-re-importation-exported-goods.aspx

Rated 5 out of 5 stars

Stunning, high quality and luxurious dress

Wore the Maya copper dress as a bridesmaid for my sisters wedding in Sept. Everyone loved the colour and style of the dresses. They were so comfortable and so handy with the bra cups so no bra was needed. I had my dress taken up and looked flawless. Sizes are small so size up one size. Stunning and wish I could wear it again!

22 September 2022
Unprompted review
Rated 5 out of 5 stars

Stunning Dresses

I purchased my bridesmaid dresses from Oh Hello and they are just stunning! My bridesmaids are different sizes and heights and the Anna Cowl neckline gown was perfect for each of them! The quality was so good that I decided to buy myself an evening dress for my wedding as well which was equally as beautiful! I will most certainly be purchasing from Oh Hello again and would highly recommend them to anyway!

10 August 2022
Unprompted review
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Reply from Oh Hello Clothing

Thank you so much Claire! Wishing you both all the happiness in the world x

Rated 5 out of 5 stars

Absolutely love my dress

Absolutely love my dress! Ordered it on a Monday afternoon and it arrived Wednesday morning, got so many compliments at the wedding I wore it to and everyone is asking where it’s from! Will definitely order again!

13 September 2022
Unprompted review
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Reply from Oh Hello Clothing

Thank you Safia x

Rated 5 out of 5 stars

Excellent service very fast and…

Excellent service very fast and efficient. Sizing was perfect. Thanks for all your help and advice at such short notice.

25 August 2022
Unprompted review
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Reply from Oh Hello Clothing

Hi Debbie, thanks so much, we were more than happy to help! Hope everyone had a great time x

Rated 5 out of 5 stars

Bridesmaid dresses

I purchased the Sahara dress for my bridesmaids dresses and I couldn’t be happier with them. The dresses are great quality, very reasonable price, quick delivery and the team were so helpful when I messaged them on Instagram regarding stock. Highly recommend and will definitely be purchasing from Oh Hello Clothing again! X

23 August 2022
Unprompted review
Oh Hello Clothing  logo

Reply from Oh Hello Clothing

Thanks so much Georgia, we hope you had an amazing day. Wishing you both the very best x

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