Oh Hello Clothing  Reviews 1,094

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of the products, particularly the dresses, noting that they often look even better in person and are true to size. Many consumers highlight the exceptional customer service, describing it as brilliant, helpful, and responsive, with prompt replies to queries. The delivery service is also consistently commended for being very quick and efficient, with many orders arriving the next day. However, some people were dissatisfied with their orders, mentioning issues such as items arriving damaged or being poorly made with loose threads and unraveling seams. A few reviewers also found inconsistencies in sizing, with some dresses being too large or too small, and a small number of customers reported problems with orders not arriving and difficulties in getting refunds or replacements.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the exceptional quality and style of... See more

Quality

Consumers generally express satisfaction with the quality of dresses, often describing them as lovely,... See more

Order

Reviewers mention ambiguous feedback about order experiences. Many customers praise the fast delivery, with... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed of... See more

Customer service

Clients share positive opinions on customer service, with many praising the team as amazing, brilliant, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The customer service I received was absolutely exceptional! :) There was a slight issue with the dress I ordered so I got in contact with their team @ohhelloclothing and spoke to the extremely hel... See more

Company replied

Rated 5 out of 5 stars

Very happy with the dress ,beautiful quality, very nice fabric ,expensive looking but for affordable price. True to its size. Positively surprised how dress looks in real life as sometimes hard to k... See more

Company replied

Rated 5 out of 5 stars

Love OHC clothing, their fabric is of amazing quality. Very durable. Dresses are true to size. Such an amazing selection. Very quick delivery too. Customer service is brilliant. Very happy custo... See more

Company replied

Rated 5 out of 5 stars

I absolutely loved the Halsey maxi dress! I wore it as a guest to a wedding, and it was perfect — elegant, flattering, and so comfortable all night. The fabric felt high-quality, and the color looked... See more


Company details

  1. Ladies' clothes shop

Written by the company

Oh Hello Clothing is an online store inspired by a love for fashion and individual style. We aim to provide you with a boutique shopping experience by offering a unique collection of affordable fashion pieces. We love and appreciate both classically cut and on-trend garments so we give our customers the best of both worlds!


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Lack of inclusive sizing

I love their clothes so much but unfortunately they just don’t accommodate for people with larger chests. Their clothes are very much catered to people whose body types match those of the models. I’ve bought from these many times before but I’ve had to return most of my orders as the dresses just don’t fit people who have a stockier build.

8 August 2024
Unprompted review
Oh Hello Clothing  logo

Reply from Oh Hello Clothing

Hi Laura.

Thank you for your review.

While we are continuously reviewing our sizing with our own pieces, we often buy from 3rd party suppliers and have to run with their pre determined sizing.

Thanks again x

Rated 5 out of 5 stars

Excellent customer service

Ordered a gorgeous two piece outfit for a wedding and realised there was a stain on it after the returns date had passed. They were very empathetic and offered that I could send it back and order a new one. They were quick to respond to me via email and very kind and helpful. Also delivery was very quick and their products are very good quality.

7 August 2024
Unprompted review
Oh Hello Clothing  logo

Reply from Oh Hello Clothing

Hi Emily!

Thank you for your review, we really appreciate it.

We were just glad to get this sorted for you :) x

Rated 5 out of 5 stars

Super service

Super service ! Dresses arrived in 2 days and great quality :)

29 July 2024
Oh Hello Clothing  logo

Reply from Oh Hello Clothing

Thank you, Lauren. We really appreciate your custom and review x

Rated 5 out of 5 stars

I got a gorgeous red dress recently…

I got a gorgeous red dress recently from oh hello it was a perfect fit and so detailed. Thinking of buying my second debs dress from this website as I was so happy with the first one.

1 August 2024
Unprompted review
Oh Hello Clothing  logo

Reply from Oh Hello Clothing

Thank you, Katie. Delighted you love it x

Rated 5 out of 5 stars

Best occasion wear!

I have bought from there a few times and every time the quality of the clothes have been exceptional, shipping is always quick and customer service is spot on. Will only buy from here for occasion wear!

27 July 2024
Unprompted review
Oh Hello Clothing  logo

Reply from Oh Hello Clothing

Thank you so much for this lovely review, Claire!

OHC x

Rated 1 out of 5 stars

Poor Quality & Customer Service

The dress was damaged on arrival but didn't realise until day of wear which is v.disappointing but can happen. There was absolutely no responsibility taken by the company when actually the dress was fit for the bin after 1 wear. Disgraceful customer service & Very poor quality.

24 July 2024
Unprompted review
Oh Hello Clothing  logo

Reply from Oh Hello Clothing

Hi Maria,


I understand that this may be disappointing and not the outcome you had hoped for.

Unfortunately, as per our policy, we are unable to accept returns for items that have been worn. As you had the dress for over 1 month we cannot determine when this damage occured as it did not arrive like this, we ask customers to reach out as soon as possible if an item arrives damaged.

Thank you

Rated 1 out of 5 stars

Zero interest in helping the customer

Although the USPS tracking number stated that my order has been delivered, I never received it. I contacted the company and they did absolutely nothing to help. I ordered three dresses and was so excited to receive them.
Now I lost my money and the dresses never arrived.

20 July 2024
Unprompted review
Oh Hello Clothing  logo

Reply from Oh Hello Clothing

Hi Diana,

Looking through our emails i can see that unfortunately, it appears that the address you gave us is incorrect.

We want to make sure that your order is delivered to the right place, so it's important that we have the accurate address as we cannot control the package delivery process once it leaves our warehouse.

Thank you
Oh Hello Clothing

Rated 5 out of 5 stars

best support and gorgeous clothing

I have been looking for a dress for my sisters wedding for months and Oh Hello was the last hope. I have ordered particular dress and at first got really upset as I received the wrong order and time was running out. But contacting support was best experience I ever had, they clearly understood that it was urgent and helped very quickly with shipping of the correct dress. Perfect quality, color, fitting true to size. Thanks particularly to Kim in the support team. They handled situation so well and happy to buy next time I need clothing for special occasions!

18 July 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely love these beautiful dresses

I have ordered 3 dresses from oh hello, the dress quality is amazing, 10/10 recommend they have such a large selection of beautiful dresses available! I will continue to order wedding guest dresses from here! I have also spoke to a couple of ladies through email and instagram they are always so helpful and lovely!

10 July 2024
Unprompted review
Rated 5 out of 5 stars

Gorgeous

I absolutely got the best dress ever from this lovely company. Everyone was obsessed and I felt gorgeous. I will definitely be buying from Oh Hello again!

26 June 2024
Rated 5 out of 5 stars

This dress is beautiful the material…

This dress is beautiful the material and colour is lovely it’s very flattering on (size 10 true to size) It is for my daughter’s graduation ball and she’s really happy and excited to be wearing it. The delivery was very quick and hassle free. Will definitely look to order again from oh hello !

26 June 2024
Oh Hello Clothing  logo

Reply from Oh Hello Clothing

Hi Jen! ❤️

We are thrilled to hear that you and your daughter had a positive experience with us! I am so glad your daughter loved her dress!

Once again, thank you for your review. We truly appreciate your support xo

Rated 5 out of 5 stars

Great customer service

I loved the dresses I got to keep. I sent a few back because I wasn't planning on keeping all of them anyway. I had an issue with shipping over seas, but the girl, Jess, who helped me was fantastic. She was quick with her responses and e-mailed me a label super fast to be able to help me. Great customer service!!!

4 June 2024
Unprompted review
Rated 4 out of 5 stars

Very nice shop!

very fast delivery, very kind and very helpful. Even though I had some problems with my address, they were very informative and helped me right away! The dress was great, exactly like the photo! unfortunately the zipper on the dress got blocked after a few days and I had to break it, from the beginning I had some problems with the zipper but I think it was just a problem with the particular dress. That's why I'm removing a star. Anyway, I fixed it and I am able to wear it again! I would definitely buy from there again!

28 March 2024
Unprompted review
Rated 4 out of 5 stars

Super fast delivery

Super fast delivery! Quality of dresses very good. Didn’t keep dresses as they didn’t suit me but overall very happy with service. Got my money back very quick too. One star deducted for return fee.

1 May 2024
Unprompted review
Rated 1 out of 5 stars

Would not order from this company…

Would not order from this company again. Nothing wrong with item ordered just didn’t suit, the problem is returning the item!! Returns are an absolute pain, returned via Royal Mail and cost £9 to return. Do not order unless you are sure you’re keeping the item!

28 May 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look