While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and helpfulness, making the visa application process smooth and stress-free. Many people highlight the exceptional customer service, noting that staff members go above and beyond to assist with document arrangements and provide valuable advice. The service is frequently described as efficient, quick, and professional, with many reviewers appreciating the clear explanations and guidance provided. However, some customers also noted issues with unprofessional and frustrating experiences, citing instances of poor customer service and rude staff, particularly in certain office locations.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, helpfulness,... See more

Service

Consumers find service to be positive, with many reviewers describing it as fast, straightforward, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the exceptional and top-notch... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have applied for a number of different countries visas this year and I must say every centre I went to was rather unpleasant and hostile. Until I went to the OIS office in Manchester for my Ni... See more

Rated 5 out of 5 stars

My experience was superb, Grace is very professional at her job. She goes out of the way to assist the customers. High praise goes out to her.

Rated 5 out of 5 stars

Grace at the Manchester office was really supportive. She assisted us throughout the arrangement of the documents. Grace made our experience throughout the visa documentation stress free. Also, she k... See more

Rated 5 out of 5 stars

We went to the Manchester office from Sheffield to apply for visas for myself and my 2 daughters. To be honest I was not looking forward to the appointment as I was expecting it to be like visit... See more


Company details

  1. Visa and passport office
  2. Embassy
  3. Government Office
  4. Passport Agent
  5. Passport office

Written by the company

Trusted platform for all your Nigeria service needs 🇳🇬 Passport assistance ✈️ Visa & e-Visa processing 🛂 NIN registration 🆔 BVN services 💳 — conveniently in one place.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

73 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

OIS ROME - The staff member I dealt with was very…

The staff at the OIS Rome office were very professional, friendly, and patient. The agent I dealt with has a lot of experience in visa procedures and explained every step clearly, which made the process smooth and stress‑free. He answered all my questions with confidence and helped me feel confident about my application. I truly appreciated his support and highly recommend the OIS Rome office to others

Big Thanks Rabi

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Ois Roms

Ois Roms

The service was very excellent and the staff very friendly and polite, i like the way he attend to me

I appreciate it
Good jod

13 April 2026
Unprompted review
Rated 5 out of 5 stars

OIS ROME

OIS ROMA, thanks for staff for doing a great job in assisting me for the BVN . It was so quick and very easy,

I really appreciate the good job.

Thanks.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service.

I went to the Los Angeles, California office. The associate’s name is Bunmi, she was very welcoming and kind to us. She was very patient, respectful, and treated us with dignity. Even in difficult situations, she was attentive and professional. She assisted us providing solution focused service and we were able to complete the process in an efficient manner.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

OIS Washington

OIS Washington has great customer service. Eze gave advised me and guided me through the process when I was in quite a time constraint. Great job, thank you!

10 February 2026
Unprompted review
Rated 1 out of 5 stars

There is no way one would easily accept…

There is no way one would easily accept the fact that a corporate entity like OIS Sevices Manchester would be so insensitive as to accept a scheduled nigerian visa appointment for us for a certain date, and apparently it turns out the entity does not operate at the quoted address. Without an advance notice to us before the appointment. We were stranded as a result. Very unprofessional and frustrating. OIS Services could do better.( Especially, the supposed branch in manchester)

23 December 2025
Unprompted review
Rated 2 out of 5 stars

Los Angeles office horrible regarding…

Los Angeles office is horrible regarding customer services. They would neither answer your phone calls nor reply to your emails. I have been trying to reach out to them to find out why my visa has not been received 22 days past expected collection day. I am planning a trip to their office.

30 October 2025
Unprompted review
Rated 4 out of 5 stars

Great customer service

I received great customer service at my appointment in Manchester, the lady was patient and kind. I just think the OIS website needs to stay updated with many changes that some people only knew about after arriving for their appointment.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I have applied for a number of different countries visas this year and I must say every centre I went to was rather unpleasant and hostile.

Until I went to the OIS office in Manchester for my Nigerian visa application. I was immediately blown away by how calm and clean the environment was. But what really stood out was how friendly and helpful Grace (the lady serving us) was. She was extremely patient and polite and was smiling throughout. Really pleasant lady and made my whole experience a nice one .

Kudos to the team and Grace in particular. We need more people like her in these places because the visa application process is stressful enough already. The last thing you need is stressful staff attending to you

29 October 2025
Unprompted review
Rated 1 out of 5 stars

The lady is horrible

The lady is horrible, poor customer service. She was very rude and this is unacceptable. I will take this forward.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

My experience was superb

My experience was superb, Grace is very professional at her job. She goes out of the way to assist the customers. High praise goes out to her.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

We went to the Manchester office from…

We went to the Manchester office from Sheffield to apply for visas for myself and my 2 daughters. To be honest I was not looking forward to the appointment as I was expecting it to be like visiting the Nigerian Embassy in London........

But what an amazing experience we had! Firstly we parked directly outside the building (wow). The offices are modern, clean and comfortable and there were no queues. In fact there was just us and another family.

We were seen quickly by Grace who single handedly delt with everyone quickly and professionally. She was so helpful, patient and friendly, offering valuable advice with kindness. We were in and out very quickly, not at all what I had been preparing myself for.

Anyone needing a visa wanting to avoid London would be making the right choice in choosing the Manchester office. Grace really went above and beyond, providing amazing customer service.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Grace at the Manchester office was…

Grace at the Manchester office was really supportive. She assisted us throughout the arrangement of the documents. Grace made our experience throughout the visa documentation stress free. Also, she knows are job well and it pleasing seeing the improvement Nigeria has made to their services in the diaspora.

9 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look