Quality is good, but only half of the order was delivered. But they were very friednly and after an email they immediately sent the second item.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The quality reflects the price - the parts fit poorly together, it needs some creativity the build it together. I am sure it doesn‘t look nice very long but now (before it is used every day) it looks... See more
Company replied
Delivery was uncomplicated and faster than expected. Unfortunately, the wood on one corner of the ordered piece of furniture was found slightly damaged when unpacking, but it's just a minor damage.
Company replied
2 of 4 drawers don't slide in smoothly although it was assembled very well. And also the doors are not sitting perfectly well in place although again assembled well. The quality is not so great but pr... See more
Company replied
3.9
Great
232 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The hole was not in right position
The hole was not in right position . And the drawer holder was nicht the same both side .
3 February 2025
Reply from Ok Living
Sorry to hear that! Please contact our customer service so that we can find a solution for you. Best regards, Sabine
Es war alles in ordnung
29 January 2025
Reply from Ok Living
Danke für dein Feedback! Schön, dass alles in Ordnung war. 😊 Viele Grüße, Sabine
they are super helpful during complaint…
they are super helpful during complaint handling
26 November 2024
Reply from Ok Living
Thank you for your kind feedback! We're glad to hear you found our support helpful during the process.
Best regards,
Sabine
Reply from Ok Living
I am very sorry that the colour was not as expected. Best regards, Sabine
Everthing was ok.Thank for that.I have…
Everthing was ok.Thank for that.I have alone thinking about waht i need.If i can i will buy again.
28 October 2024
Reply from Ok Living
Thank you for your feedback! I'm glad everything was okay. If you need anything in the future, I'd be happy to help. Looking forward to your next purchase! Best , regards Sabine
Reply from Ok Living
Thank you for your feedback! I’m glad to hear the shipping was fast, the product arrived in good condition, and it was easy to assemble. Best, regards Sabine
Very good and fast shipping!
27 August 2024
Reply from Ok Living
Thank you for your positive feedback! We are pleased that you are satisfied with the fast dispatch. Best regards, Sabine.
Reply from Ok Living
That sounds great! Thank you very much for your positive feedback. Best regards, Sabine
Reply from Ok Living
Thank you for your positive feedback! We are very pleased to hear that you are satisfied with our product quality and fast delivery. Your satisfaction is our goal and we are always at your disposal.
Yours sincerely, Sabine
Few issues
Hi. To be honest, it has been a bit of a frustrating experience. Thank goodness we ordered quite a few different pieces of furniture from you and home 24 which was also your furniture as I had to use screws and other items from different models. Most boxes were short of a few items. I then had to go out and buy more of these to finish the furniture. We also haven’t received our last bathroom set. The Edge set. When I check courier tracking it mentions that it’s at the parcel centre but also noted something about our address not being complete. I cannot find any way to contact these couriers so please notify them asap and update our address as follows, we really need it to arrive tomorrow if possible.
Address:
Schiffmühlenstraße 94, Building 6. 1st floor, apartment 2.
Thank you
27 May 2024
Reply from Ok Living
Your goods have arrived. We will do our best to help you and ensure that your future purchases go more smoothly. Best regards, Sabine
There are no numbers on the wooden…
There are no numbers on the wooden plates which makes the Assembly really hard.
25 March 2024
Reply from Ok Living
We are sorry to hear that you had difficulties with the assembly due to the unnumbered wooden panels. Your feedback is very important to us and we take your comments seriously. We will look into how we can improve the labelling of our products to make assembly easier in the future. Best regards, Sabine
Easy and fast delivery process!
26 March 2024
Reply from Ok Living
That's wonderful to hear! Thank you very much for your praise. Best regards, Sabine
What i didnt like was that the packages…
What i didnt like was that the packages came on different days and i didnt know how many packages i would receive
26 December 2023
Reply from Ok Living
Thank you for your feedback. We apologise for the inconvenience, we appreciate your understanding and hope that you will continue to place your trust in us. Best regards, Sabine
Fast delivery, good quality (imo)
Fast delivery. The product sideboard "Neptune" was really well-thought-out had a good manual, and was packed pretty solidly.
I was pretty satisfied!
25 September 2023
Reply from Ok Living
We are pleased that you are satisfied with the fast delivery and the sideboard.Thank you again for your purchase and your trust in our company.
Yours sincerely,Sabine
Many parts were damaged and…
Many parts were damaged and broken.Leges are broken. The pakage was damaged.
27 September 2023
Reply from Ok Living
Once again, we apologise for any inconvenience caused and thank you for your understanding. I see we have already found a solution. Best regards, Sabine
***** Super
24 August 2023
Reply from Ok Living
Wir freuen uns sehr über Ihr positives Feedback und die Bewertung von fünf Sternen! Nochmals vielen Dank für Ihr Vertrauen! Viele Grüße Sabine
Reply from Ok Living
Thank you very much for your feedback! Your satisfaction is our top priority. If you need any assistance or have any questions in the future, please do not hesitate to contact us again. We will be happy to assist you. Best regards Sabine
Fast delivery
Delivery was uncomplicated and faster than expected.
Unfortunately, the wood on one corner of the ordered piece of furniture was found slightly damaged when unpacking, but it's just a minor damage.
27 July 2023
Reply from Ok Living
Thank you very much for your feedback! We are pleased to hear that the delivery was uncomplicated and faster than expected. However, we deeply regret that you noticed a slight damage to one corner of the piece of furniture when you unpacked it.
Please accept our sincere apologies for this inconvenience. We appreciate your patience and understanding in this matter. Should you have any further questions or concerns, please do not hesitate to contact us. We will do our best to find a suitable solution.
Thank you for your support and trust.
Yours sincerely,Sabine
everything ok
23 July 2023
Reply from Ok Living
We're glad to hear that everything is okay! If you have any further questions or need assistance in the future, feel free to reach out. Thank you for your feedback!Best regards, Sabine.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.