It was a pleasure to shop at Oka outlet Bicester.. after enquiring about a product, Lucy immediately sent me photos and information. I then went to the store where all the staff were friendly and help... See more
Company replied
Location
Switch locationOxford Road, Unit 10, Bicester Furniture Outlet, Bicester Avenue Garden Centre, OX25 2NY Bicester, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The most incredible outlet shop, the staff were so kind and helpful, in particular emma stopped out kids having meltdowns by giving them paper to draw on. Emma and her team made some amazing suggestio... See more
Company replied
I have been buying from Oka for over 20 years and the experience has always been First Class. I purchase both full price and also pick up some great pieces at the Bicester Outlet Shop in Bicester Ave... See more
Company replied
Lucy, Emma and Tee were absolutely amazing today. They went above and beyond to help us and we ended up buying 2 stunning arm chairs and lots of armchairs!
Company replied
Company details
- #254 of 400 best companies in Home Furniture Shop
- #138 of 205 best companies in Decoration and Interior Design Store
- #73 of 98 best companies in Lighting Shop
Written by the company
Ideally situated just minutes from Bicester Village and Bicester Shopping Park with easy access via the A41, A34, M40, and two mainline train stations, Bicester Avenue is a thriving retail hub that welcomes over 300,000 customers annually. Our new store will offer a curated selection of seasonal favourites and timeless pieces at an irresistible value. From hand-crafted furniture and rugs to patterned cushions and elegant accessories, the Outlet will feature an ever-changing range and limited availability, making each visit a chance to take home a unique treasure.
Contact info
Oxford Road, Unit 10, Bicester Furniture Outlet, Bicester Avenue Garden Centre, OX25 2NY, Bicester, England, United Kingdom
- 01869934638
4.5
Excellent
32 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As always the warmest of welcomes and…
As always the warmest of welcomes and fantastic product guidance and knowledge . The brand gets better and better just like the staff
15 May 2026
Reply from OKA - Bicester
Dear Barbara,
Thank you so much for your wonderful feedback and continued support. We’re delighted to hear how much you enjoy visiting our Bicester store and that the team’s warm welcome and product knowledge continue to make such a positive impression.
Your kind comments mean a great deal to us, and we hope to welcome you back again soon.
Kind regards,
OKA
It was a pleasure to shop at Oka outlet…
It was a pleasure to shop at Oka outlet Bicester.. after enquiring about a product, Lucy immediately sent me photos and information. I then went to the store where all the staff were friendly and helpful. Lucy was amazing, even providing a large box and wrapping carefully. Thank you Aaron for waiting in the rain for my car to pick up. A great shopping experience!
13 May 2026
Unprompted review
Reply from OKA - Bicester
Dear Customer,
Thank you so much for your lovely feedback. We’re delighted to hear about your experience at our Bicester outlet, and we’ll be sure to pass your kind words on to Lucy, Aaron and the team.
It’s wonderful to know the extra care and support made such a positive difference to your visit, and we hope to welcome you back again soon.
Kind regards,
OKA
Amazing team at Oka!
Lucy, Emma and Tee were absolutely amazing today. They went above and beyond to help us and we ended up buying 2 stunning arm chairs and lots of armchairs!
16 May 2026
Unprompted review
Reply from OKA - Bicester
Dear Isobelle,
Thank you for your wonderful review. We are delighted to hear that Lucy, Emma and Tee provided such a positive experience and went above and beyond to help you during your visit to our Bicester store.
We will be sure to share your lovely feedback with the team, and we hope you enjoy your beautiful new armchairs and accessories.
Kind regards,
OKA
Visit to the Bicester outlet store
Visited the Oka outlet today and received excellent service from Tej. She was knowledgeable, helpful, and a real asset to the Oka brand.
15 May 2026
Unprompted review
Reply from OKA - Bicester
Dear Dee,
Thank you for your lovely review. We are delighted to hear that you received excellent service during your visit to our Bicester outlet store.
We will be sure to share your kind comments with Tej, who will be very pleased to hear your feedback.
Kind regards,
OKA
None engaging staff -terrible experience.
None engaging staff,not the right information given, not very helpful response to questions and got a pretty much smug reply from one of the staff members to an enquiry at the cash desk- absolutely terrible experience.
Staff members need retraining, especially the guy that was on the cash desk-not really how are you engage with a customer.
19 April 2026
Unprompted review
Reply from OKA - Bicester
Dear Miss Pitten,
Thank you for your review. We were surprised to read your comments regarding your recent experience in our Bicester store, and are sorry to hear that you left feeling disappointed.
Your feedback, particularly regarding the interaction at the till point, has been shared with the relevant store management team so that this can be reviewed further.
Kind regards,
OKA
Reply from OKA - Bicester
Dear Kevin,
Thank you for your lovely feedback. We’re so pleased to hear you enjoy visiting our Bicester store and that you’ve had such positive experiences with both our products and service.
We hope to welcome you back again soon.
Kind regards,
OKA
I have been buying from Oka for over 20…
I have been buying from Oka for over 20 years and the experience has always been First Class. I purchase both full price and also pick up some great pieces at the Bicester Outlet Shop in Bicester Avenue. Finley who works in the outlet knows what pieces I am likely to purchase, he has a very good eye, and always guides me in the right direction. Great staff, great products. Highly recommend a visit.
7 May 2026
Unprompted review
Reply from OKA - Bicester
Dear Anne
Thank you for your wonderful review. We're always thrilled to hear from our long standing customers and are delighted that you enjoy visiting our Bicester Outlet store and receive such exceptional service from Finley, he will be absolutely delighted to know his support makes such an impact on your decision-making.
Your feedback has brightened our day and we thank you for your continued support.
We look forward to welcoming you back soon.
Best wishes
OKA
The most incredible outlet shop
The most incredible outlet shop, the staff were so kind and helpful, in particular emma stopped out kids having meltdowns by giving them paper to draw on. Emma and her team made some amazing suggestions for the garden and house and helped us so much! we loved all the items we've purchased it looks so great and adds so much character
4 May 2026
Unprompted review
Reply from OKA - Bicester
Dear Consumer
We’re delighted to hear that you enjoyed visiting our Bicester outlet, it's wonderful to know that their helpful and knowledgeable approach left such a great impression and that you are happy with the items you have purchased.
We truly appreciate your feedback and hope that you will visit us again soon.
Kind regards
OKA
A great experience at the Oka store in…
A great experience at the Oka store in Bicester. The space is beautifully curated, browsing is a real pleasure. The team are friendly, and offer great advice making you feel well looked after. Lucy and T are lovely and Finley was kind enough to help me carry my bags to the car. I found the style of the furniture and homeware very unique. Overall, a really enjoyable visit and a store well worth returning to
15 April 2026
Unprompted review
Reply from OKA - Bicester
Dear Sam
We appreciate your kind review of our Bicester store, it's wonderful to hear that you enjoyed your enjoyed your shopping experience. We're happy you found our team so friendly and helpful, and are pleased you felt so well looked after throughout your visit.
We hope that you will visit us again soon.
Kind regards
OKA
Wonderful experience
The team in this store are wonderful- I was helped by Tee and Lucy who were very knowledgeable and helpful. They clearly have a genuine passion for home interiors and their advice was greatly appreciated! The shop itself is well presented and carries a large variety of both outlet and full price items.
16 April 2026
Unprompted review
Reply from OKA - Bicester
Dear Sara
We appreciate your kind words about our Bicester store. It's great to hear you found our team members knowledgeable and helpful, and that their passion for interiors shone through, and we're glad you enjoyed the variety of items we offer.
Your feedback means a lot to us and we hope that you will visit us again soon.
Warm regards
OKA
This place was a 10/10
I recently had the pleasure of visiting Bicester’s oka branch and I must say, it was an exceptional experience from start to finish. The store provides an impressive variety of furniture styles, ranging from modern minimalist to classic vintage, ensuring there's something for every taste and home decor vision.
What truly set oka apart was the outstanding staff. Each team member was incredibly friendly, approachable, and eager to assist. They were knowledgeable about the products and offered helpful suggestions and insights without being pushy. Their genuine passion for helping customers create beautiful and comfortable living spaces was evident and greatly appreciated.
I highly recommend Bicester’s oka branch to anyone looking to enhance their home. With its diverse selection, quality products, and exceptional customer service, it's a standout destination for all your decorative needs.
15 April 2026
Unprompted review
Reply from OKA - Bicester
Dear Mi
Thank you for sharing such a lovely review.
We are delighted to hear that your recent visit to our Bicester outlet was such a positive experience, and that our team made your visit so enjoyable. We are committed to providing exceptional customer service, and it's wonderful to know that we exceeded your expectations.
We truly appreciate your feedback and recommendation and hope that you will visit us again soon.
Best wishes
OKA
Brilliant Bicester!
The Bicester outlet team are amazing. They always offer such a friendly and welcoming atmosphere, coupled with fantastic Oka product knowledge. It’s a real shame to hear Lou is leaving as she’s been incredible as my stylist and contact at the store. However, Emma, Lucy, Tee and Finley are great assets to the store on my weekly visits!! Thanks for making my Oka experience so lovely everytime team! Oka should be proud to have such fab employees working for them.
23 March 2026
Unprompted review
Reply from OKA - Bicester
Dear Ward
Thank you for your wonderful review. We’re delighted that the team at our Bicester outlet store make your visits so enjoyable. We're thrilled that their warm, helpful and knowledgeable approach leave such a great impression.
Thank you for your continued support and we look forward to welcoming you back soon.
Best wishes
OKA
Reply from OKA - Bicester
Dear Priscilla,
Thank you for your lovely feedback. We’re so pleased to hear about your experience in our Bicester store, and we’ll be sure to pass your kind words on to the team.
We hope to welcome you back again soon.
Kind regards,
OKA
The staff are so wonderful
The staff are so wonderful. I shop here frequently and they always make me feel welcome and looked after. They are so lovely! Really rate this store! Albertine x
20 March 2026
Unprompted review
Reply from OKA - Bicester
Dear Albertine,
Thank you for your lovely review. It’s always so nice to hear from our regular customers, and we’re delighted you feel so well looked after when you visit our Bicester store.
We’ll be sure to share your kind words with the team and look forward to welcoming you back again soon.
Kind regards,
OKA
Fab outlet store .
Fab outlet store .. love my new sofa !
All the staff were very helpful and helped to load it when we picked it up
Love love the lamps and most of the furnishings .. a beautiful well made sofa
7 February 2026
Reply from OKA - Bicester
Dear Jane,
Thank you for your wonderful feedback.
We are so pleased to hear how happy you are with your new sofa and that you enjoyed your visit to the outlet store. It is especially lovely to know that the team were able to assist you and make your collection experience a positive one.
Your kind comments about the sofa and our furnishings are truly appreciated. We hope you enjoy your new pieces for many years to come.
Kind regards,
OKA
Swift easy transfer of purchase /…
Swift easy transfer of purchase / payment / wrapping ! Used SP Couriers the shops approved delivery service from the Bicester Outlet - 5 Star for communication and delivery
11 February 2026
Reply from OKA - Bicester
Dear Mr P
We appreciate you sharing your review!
We're happy to hear that you found the purchase and delivery process swift and easy. It's great to know the approved delivery service met your expectations for communication and delivery.
We hope you will visit us again soon!
Kind regards
OKA
I purchased the large faux olive tree
I purchased the large faux olive tree. Before I ordered, I visited the Bicester Outlet store to see the item. The staff were very helpful, so much so, that I also bought a small side table.
The olive tree is beautiful and a lovely focal point in my orangery.
The delivery company were also excellent.
6 February 2026
Reply from OKA - Bicester
Dear Wendy,
Thank you very much for taking the time to share your experience.
We are delighted to hear that you found the team at our Bicester Outlet store helpful and that you are so pleased with your faux olive tree. It is wonderful to know it has become a beautiful focal point in your orangery. We are also pleased that you were happy with the delivery experience.
Your kind feedback is greatly appreciated.
Kind regards,
OKA
Reply from OKA - Bicester
Dear Mr Goodman
Thank you for sharing such a wonderful review. We are delighted to hear that you enjoyed your visit to our Bicester store. It’s lovely to know our team helped make your experience so enjoyable, and we truly appreciate your kind words.
We look forward to welcoming you back again soon.
Kind regards,
OKA
The staff ignored us when we entered…
The staff ignored us when we entered the shop. Three ladies stood chatting with each other and showed no interest in helping. I left feeling unwelcome and disappointed.
8 December 2025
Reply from OKA - Bicester
Dear Mrs Dodridge,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your recent experience at our Bicester store — this is not the level of service we expect for our customers. We will make sure your comments are passed on to the store team so this can be addressed.
Thank you again for bringing this to our attention, and we hope we have the opportunity to welcome you back for a much better experience.
Kind regards,
OKA
Most helpful
Most helpful, friendly staff members at the OKA Outlet… namely Sarah and Georgia.They went above & beyond with their excellent customer service service… absolutely amazing! 👌
Huge thanks.
Jean Brazel xx
2 November 2025
Reply from OKA - Bicester
Thank you for your wonderful review. We’re delighted to hear that your visit to our Bicester outlet was such a positive experience and that you received exceptional service throughout. It’s always lovely to know when our team go above and beyond to make a visit special.
We truly appreciate your kind words and hope to welcome you back again soon.
Kind regards,
OKA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.