We had gone to Bicester Village looking for Oka by mistake. Oka is actually a mile up the road next to the David Lloyd Centre. Emma O was extremely helpful in assisting us in choosing a lampshade, goi... See more
Company replied
Location
Switch locationOxford Road, Unit 10, Bicester Furniture Outlet, Bicester Avenue Garden Centre, OX25 2NY Bicester, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It’s a major WRONG and DiSAPPIONTMENT. Why there isn’t a proper protection of wrapping of the displayed cupboard at all ? ! My deliver man said OKA didn’t provide wrapping and asked him to deliver to... See more
Company replied
Bicester Oka outlet is very well organised and a pleasant experience. Despite the items being seconds the staff display everything so well and the showroom looks inviting.
Company replied
The most incredible outlet shop, the staff were so kind and helpful, in particular emma stopped out kids having meltdowns by giving them paper to draw on. Emma and her team made some amazing suggestio... See more
Company replied
Company details
- #259 of 393 best companies in Home Furniture Shop
- #146 of 208 best companies in Decoration and Interior Design Store
- #70 of 96 best companies in Lighting Shop
Written by the company
Ideally situated just minutes from Bicester Village and Bicester Shopping Park with easy access via the A41, A34, M40, and two mainline train stations, Bicester Avenue is a thriving retail hub that welcomes over 300,000 customers annually. Our new store will offer a curated selection of seasonal favourites and timeless pieces at an irresistible value. From hand-crafted furniture and rugs to patterned cushions and elegant accessories, the Outlet will feature an ever-changing range and limited availability, making each visit a chance to take home a unique treasure.
Contact info
Oxford Road, Unit 10, Bicester Furniture Outlet, Bicester Avenue Garden Centre, OX25 2NY, Bicester, England, United Kingdom
- 01869934638
4.5
Excellent
52 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from OKA - Bicester
Dear Claire
Thank you for your kind feedback. We're so pleased to hear that the team in our Bicester Outlet provided you with such helpful and polite service, and we truly appreciate you taking the time to share your experience.
Kind regards
OKA
Bicester Oka outlet is very well…
Bicester Oka outlet is very well organised and a pleasant experience. Despite the items being seconds the staff display everything so well and the showroom looks inviting.
18 September 2026
Reply from OKA - Bicester
Dear Francesca
Thank you for your wonderful review. We are so pleased to hear you enjoyed your visit to our Bicester outlet. It's lovely to know our team displays everything so well, making the showroom inviting, and we look forward to welcoming you back again soon.
Kind regards
OKA
Friendly staff and polite and not pushy…
Friendly staff and polite and not pushy for a sale,let us make our ydecy.
17 September 2026
Reply from OKA - Bicester
Dear Sharon,
We’re so pleased to hear that the Bicester team made you feel welcome and gave you the space to make your decision.
Thank you for your kind feedback — we’ll be sure to pass it on.
Kind regards,
OKA
We had gone to Bicester Village looking…
We had gone to Bicester Village looking for Oka by mistake. Oka is actually a mile up the road next to the David Lloyd Centre. Emma O was extremely helpful in assisting us in choosing a lampshade, going out of her way to model the shade in different lamp bases.
6 September 2026
Unprompted review
Reply from OKA - Bicester
Dear Annie,
Thank you for your lovely feedback. We’re delighted you found your way to our Bicester store and that Emma was able to look after you so well.
We’ll be sure to pass on your kind words, and we hope your new lampshade is the perfect finishing touch.
Kind regards,
OKA
Super helpful at outlet Bicester
3 September 2026
Reply from OKA - Bicester
Dear Lesley,
Thank you for your kind feedback. We’re delighted to hear you had a positive experience at our Bicester outlet.
We really appreciate you taking the time to share your review and will be sure to pass your comments on to the team.
Kind regards,
OKA
It’s a major WRONG and DiSAPPIONTMENT
It’s a major WRONG and DiSAPPIONTMENT. Why there isn’t a proper protection of wrapping of the displayed cupboard at all ? ! My deliver man said OKA didn’t provide wrapping and asked him to deliver to my house . The glasses door open easily during the delivery and he only used his method to protect it. It’s absolutely not professional . Although it s from Bicester Outlet , Oka has not responsible for delivery. But they recommend the delivery service and Oka should wrap it carefully and handover to the man with a van . Poorly handled at all ! I’m so shocked
30 August 2026
Reply from OKA - Bicester
Dear Mrs Tang
Thank you for taking the time to share your review. We are sorry to learn of your disappointment with delivery of your cabinet.
Having investigated this with our Bicester Outlet, they have advised that the delivery courier used multiple blankets to wrap your cabinet and OKA tape was then used, over the blankets, to secure the cabinet doors. The cabinet was also securely strapped into the van.
We do apologise for any inconvenience caused and please do not hesitate to contact either our customer service team, or Bicester Outlet directly, should you require any further assistance.
Kind regards
OKA
Reply from OKA - Bicester
Dear Chelle
Thank you for your kind feedback. We are so pleased to hear that our Bicester team provided excellent service, especially during a busy period and we hope that you are happy with your purchase.
We truly appreciate you taking the time to share your experience.
Warm regards
OKA
Great help from staff
30 July 2026
Reply from OKA - Bicester
Dear Kim
Thank you so much for your lovely feedback. We’re delighted to hear about your experience at our Bicester outlet, and we’ll be sure to pass your kind words on to the team.
We look forward to welcoming you back soon.
Kind regards
OKA
Reply from OKA - Bicester
Dear Customer
Thank you so much for your lovely feedback. We’re delighted to hear about your experience at our Bicester outlet, and we’ll be sure to pass your kind words on to the team.
We look forward to welcoming you back soon!
Warm regards
OKA
We loved this store
We loved this store. Aaron, the manager and the team were all so friendly and super helpful. We found a coat stand at half the price we’d seen online, a beautiful canvas and stunning dining table at less than a third in price! If this store was nearer home I’d be in all time. Thank you for all your help everyone.
26 July 2026
Unprompted review
Reply from OKA - Bicester
Dear Mrs Linsi,
We’re delighted to hear that you enjoyed your visit to our Bicester store and found some wonderful pieces for your home.
It’s lovely to know Aaron and the team looked after you so well. We’ll be sure to pass your kind feedback on to them.
Kind regards,
OKA
Stock was very limited at your Bicester…
Stock was very limited at your Bicester outlet for the size of the store. The discount on most of the items were poor for damaged or clearance stock.
3 July 2026
Reply from OKA - Bicester
Dear Hayloft SG
We are sorry to hear of your disappointment upon visiting our Bicester outlet store, and appreciate you sharing your observations about the stock levels and discounts offered. Your comments will be passed to the relevant team for review.
Thank you for bringing this to our attention.
Kind regards
OKA
.
Bought a table from Oka Bicester
Bought a table from Oka Bicester
Emma was extremely helpful as I was looking for an end of line table to replace the one I had.
Thank you ! 🤩
30 June 2026
Reply from OKA - Bicester
Dear Emma
We appreciate your kind review of our Bicester store, it's wonderful to hear that you enjoyed your shopping experience. We're happy you found our team so friendly and helpful, and are pleased you felt so well looked after throughout your visit and found a replacement table.
We hope that you will visit us again soon.
Kind regards
OKA
Excellent staff and friendly atmosphere…
Excellent staff and friendly atmosphere in the store. We are very pleased with our purchases.
26 June 2026
Reply from OKA - Bicester
Dear Mrs Cooper
We are so pleased to hear that you enjoyed your experience in our Bicester outlet store, it's wonderful to know that our team created such a friendly and welcoming atmosphere.
Thank you for taking the time to share your kind words.
Warm regards
OKA
Beutiful quality chairs, outstanding service.
Refreshing, that Oka has shops to physically see products. We contacted the shop to insure the chairs we liked iwere in stock. Arron, (Assistant Manager/Bicester was brilliant, sending photos and answered initial queries. Not close, but felt it was worth travelling. We were greeted by Arron who was friendly, professional and very helpful. delighted with to purchase the chairs. The quality , stylish chairs not only look amazing but are comfortable. Planned to purchase 4 but bought 6 there was no pressure just wonderful service from start to finish. Oka, we're excellent, Arran being outstanding and we are delighted with our new chairs. The service we received was outstanding
and Arron a credit to the company. Will look at this shop for future purchases.
14 June 2026
Reply from OKA - Bicester
Dear Customer,
Thank you for taking the time to leave such a wonderful and detailed review. We're delighted to hear that your experience with our Bicester team was so positive from start to finish.
It's fantastic to know that Arron was able to assist you throughout the process, from answering your initial enquiries and sending photographs before your visit, to helping you in store. We'll be sure to pass your kind comments on to him, as he will be thrilled to know that his service made such a positive impression.
We're also delighted that you're so pleased with your new chairs.
Thank you again for your support and for recognising Arron's outstanding service. We look forward to welcoming you back to OKA and our Bicester store for future purchases.
Kind regards,
OKA
WOW 🤩
wow, wow, wow. To say I’m elated with what I purchased is an understatement. The staff Emma , Lucy and Finley went above and beyond to accommodate me. I purchased a rug lamps shades a throw and cushion covers all of which I love. OKA for me is the way to go when furnishing /dressing rooms. The quality colours etc just have that edge. All very classic with a contemporary twist. I cannot thank the staff enough. Don’t hesitate in visiting it’s well worth it. You get the savings which helps enormously but you’re in a showroom that exhibits beautifully and it gets your interior eye working overtime with exactly the outcome you envisage.
10 June 2026
Unprompted review
Reply from OKA - Bicester
Dear Jeanette
Thank you for your wonderful review. We are thrilled to hear how happy you are with your purchases, and that your visit to our Bicester store was such a joyful experience. It’s always lovely to know when our team creates a warm and welcoming atmosphere for our customers.
We greatly appreciate your recommendation and will be sure to share your feedback to the team, who will be delighted.
We hope that you will visit us again soon.
Best wishes
OKA
Staff appreciation for OKA outlet at Bicester!
Visited the OKA outlet at Bicester today, fantastic experience. Lots of lovely stock and the store assistants were beyond helpful. Both Emma and Aaran went above and beyond and whilst I asked a million questions and wanted to look at everything, they were very attentive and nothing too much trouble, service you come to expect, and associate, with OKA…I couldn’t help but make a few purchases and I will no doubt be returning whenever I’m in the area.
15 June 2026
Unprompted review
Reply from OKA - Bicester
Dear Kristy,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you had such a positive experience at our Bicester outlet and that Emma and Aaran made your visit so memorable. We'll be sure to pass your kind comments on to them, as they will be thrilled to receive your feedback.
It's fantastic to hear that you enjoyed exploring the store and found some treasures to take home. Thank you for your support, and we look forward to welcoming you back whenever you're next in the area.
Kind regards,
OKA
Excellent product and service
We were looking to purchase a set of dining chairs and spoke to Aaron in the Bicester branch to check they had them in stock. Aaron was great - he confirmed stock and sent us photographs to help us with our decisions. We then visited the store to see the chairs in person and Aaron couldn't have been more helpful. We are really happy with the chairs, good quality and comfortable to sit in. Initially we were only going buy four but ended up with six!
14 June 2026
Unprompted review
Reply from OKA - Bicester
Dear Arran,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear about your experience with Aaron and the Bicester team. We'll be sure to pass your kind comments on to him, and we're sure he'll be pleased to know he helped make your decision easier.
It's fantastic to hear that you're so pleased with your new dining chairs, and we truly appreciate you choosing OKA. We hope they are enjoyed for many years to come.
Kind regards,
OKA
So impressed by Oka’s customer service…
So impressed by Oka’s customer service both in store and online.
31 May 2026
Reply from OKA - Bicester
Dear Jemma,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you've had such positive experiences both in store and online.
Your feedback means a great deal to us, and we'll be sure to share your kind comments with the relevant teams. We hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Bicester
Dear Jennie
We appreciate your kind review of our Bicester store, it's wonderful to hear that you enjoyed your enjoyed your shopping experience and we do hope that you will visit us again.
Warm regards
OKA
Finley was super helpful and…
Finley was super helpful and accommodating. I purchased a beautiful pendant light and it was at a great discount, all the staff were really helpful and friendly, I would highly recommend you visit this store. ⭐️
31 May 2026
Unprompted review
Reply from OKA - Bicester
Dear Carly
Thank you for your wonderful review. We’re delighted that the team at our Bicester outlet store made your visit so enjoyable. It’s wonderful to know their warm, helpful and knowledgeable approach left such a great impression.
We truly appreciate your kind words and look forward to welcoming you again soon.
Warm regards,
OKA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.