OKA - Broadway Reviews 

274
TrustScore 5 out of 5

4.9

46 High Street, WR12 7DT Broadway, GB


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Rated 5 out of 5 stars

Poli and Claire were both incredible . They were so helpful on pulling everything together for us making life so much easier. This is the second time we have made large purchases with Poli and she ma... See more

Company replied

Rated 5 out of 5 stars

I do enjoy shopping at Oka. My local branch has been serving me well for well over a decade. My purchases have brought me much pleasure, they are unique and stylish and well made. The staff, altho... See more

Company replied

Rated 4 out of 5 stars

We bought a dining table and 4 chairs from Oka Broadway and wanted to leave a great review for Sarah who helped us there. Following some mistaken price labelling on the chairs, Sarah undertook to reso... See more

Company replied

Rated 5 out of 5 stars

Great service and support from the Broadway, Knutsford and Redbrick stores. All the staff were amazing in helping to locate and purchase the items we required. Very friendly and helpful. Will definite... See more

Company replied


Company details

  1. #259 of 397 best companies in Home Furniture Shop
  2. #138 of 209 best companies in Decoration and Interior Design Store
  3. #69 of 98 best companies in Lighting Shop

Written by the company

In the quintessentially English village of Broadway, this gorgeous Georgian farmhouse displays our range of furniture and accessories in a homely setting. The countless period features, from original fireplaces to traditional wooden beams offer the perfect backdrop to our British-designed collection. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home. The house itself is worth coming to explore just as much as our ranges are, with its decorative mouldings and wooden architrave doorways.


Contact info

4.9

Excellent

TrustScore 5 out of 5

274 reviews

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4.9

All reviews

(274)

2,311 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful and helpful service

The Sales lady was so helpful and went the extra mile to find what we wanted. I find that OKA is always lije this.
thank you

6 November 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Mrs Mansford

We're so pleased to hear that you enjoyed your recent visit to our Broadway store and that you received such helpful and friendly service. We appreciate you taking the time to share your positive experience with us and hope to see you again soon.

Kind regards
OKA

Rated 5 out of 5 stars

Sarah (Broadway store) was extremely…

Sarah (Broadway store) was extremely helpful. She and a colleague were very accommodating and moved some furniture around for us in store so we could picture how it would look in our home.

2 November 2025
Unprompted review
OKA - Broadway logo

Reply from OKA - Broadway

Dear Bea

Thank you for your wonderful review. We’re delighted to hear that your visit to our Broadway store was such a positive experience and that Sarah and her team’s care and knowledge helped you visualise how our pieces would look in your home. Your kind words are truly appreciated, and we hope to welcome you back again soon.

Warm regards,
OKA

Rated 5 out of 5 stars

Amazing and informative staff.

Amazing and informative staff.
A lovely space with beautiful furnishings.
The area has been done so well and makes shopping at this location and absolute joy

4 November 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Sarah

Thank you for your lovely review. We’re delighted to hear you enjoy visiting our Broadway showroom. It’s wonderful to know you find the team helpful and the store beautifully presented, your kind words will be passed to them.

We hope to welcome you back again soon!

Warm regards
OKA

Rated 5 out of 5 stars

Very helpful and friendly service and…

Very helpful and friendly service and great to be able to park outside

26 October 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Charles,

Thank you for your kind review. We’re delighted to hear that you received such helpful and friendly service during your visit to our Broadway store. It’s great to know that the convenience of parking made your experience even better.

We truly appreciate your feedback and hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

A luxurious experience!

Its such an experience visiting your store in Broadway! I d love to live in a house like this!!! Every room is luxurious and enticing.

21 October 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Sian
It's wonderful to hear that you enjoyed your visit to our Broadway store and found it to be luxurious and enticing.

We appreciate you sharing your positive experience with us and hope to welcome you back soon.

Kind regards
OKA

Rated 5 out of 5 stars

Just love it

21 October 2025
OKA - Broadway logo

Reply from OKA - Broadway

Thank you for your lovely review. We are delighted to hear how happy you are, and we truly appreciate you taking the time to share your feedback. We hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Great quality product

Great product, lovely quality and super customer service

21 October 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Sarah,

Thank you for your wonderful review. We are delighted to hear that you are pleased with the quality of your purchase and the service you received. Your feedback is greatly appreciated, and we hope to welcome you back again soon.

Kind regards,
OKA

Rated 5 out of 5 stars

Courteous staff with good knowledge.

Courteous staff with good knowledge.

28 September 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Mr Rolinson,

Thank you for your kind review. We’re so pleased to hear that you found our Broadway team courteous and knowledgeable — your feedback is greatly appreciated and will be shared with them.

Kind regards,
OKA

Rated 5 out of 5 stars

Great stuff!

Lovely stock, beautiful
Reasonably priced
Good quality
Staff at this store were extremely helpful and courteous

26 September 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Khurshid,

Thank you for your wonderful review. We’re delighted to hear you enjoyed your visit to our Broadway store and were pleased with both the quality of our products and the service you received from our team. Your kind words are greatly appreciated.

Kind regards,
OKA

Rated 4 out of 5 stars

Extremely helpful staff at Broadway

Extremely helpful staff at Broadway. Thank you.

23 September 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Linda,

Thank you for your lovely review. We’re delighted to hear you received such helpful service from our Broadway team — your kind words mean a great deal to us and will be shared with the store.

Kind regards,
OKA

Rated 5 out of 5 stars

Great visit today 👍

21 September 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Alison,

Thank you for your lovely review. We’re so pleased to hear you had a great visit to our Broadway store — your feedback is much appreciated.

Kind regards,
OKA

Rated 5 out of 5 stars

Excellent

Excellent, friendly and helpful😊

19 September 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Suzy,

Thank you for your lovely review. We’re so pleased to hear you received such friendly and helpful service from our Broadway team. Your kind words are greatly appreciated and will be shared with them.

Kind regards,
OKA

Rated 5 out of 5 stars

Knowledgeable

Friendly, knowledgeable and helpful staff. Thank you

16 September 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Mr Rigby,

Thank you for your kind review. We’re delighted to hear you received such friendly and knowledgeable service from our Broadway team. Your feedback means a lot to us and will be shared with the store.

Kind regards,
OKA

Rated 5 out of 5 stars

The staff are always so helpful and…

The staff are always so helpful and kind and always assist with loading items cannot rate highly enough! Also it is my go to store I always find what I am looking for! I use both stores in Broadway and Bath and Sarah in Broadway is extremely helpful as is Richard in Bath not forgetting all staff too!

15 September 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Wendy,

Thank you for your wonderful review. We’re so pleased to hear that our teams in both Broadway and Bath consistently provide such kind and helpful service. It’s lovely to know that Sarah, Richard, and the rest of the team make your visits so enjoyable and that OKA is your go-to store.

Kind regards,
OKA

Rated 4 out of 5 stars

The young woman who helped me and dealt…

The young woman who helped me and dealt with my purchase was very helpful and attentive so 5 stars for her but the other woman who was there was quite dismissive and gave me no eye contact and came over as nit being interested in me whatsoever!

12 September 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Mrs Petersons,

Thank you for your feedback. We’re so pleased to hear that one of our Broadway team members was helpful and attentive during your visit. We’re sorry to learn that part of your experience didn’t meet your expectations — this isn’t the impression we’d ever want you to leave with. We’ve shared your comments with the store team to review and ensure every customer feels equally valued and welcomed.

Kind regards,
OKA

Rated 5 out of 5 stars

I love my ceramic table

I love my ceramic table. It looks very stylish with both my antique and modern pieces. Just the right size for a glass of wine or cup of tea.

3 September 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Deborah,

Thank you for your lovely review. We’re delighted to hear how much you love your ceramic table and that it complements both your antique and modern pieces so beautifully. It sounds like the perfect addition to your home.

Kind regards,
OKA

Rated 5 out of 5 stars

Happy customer!

Prior to visiting the store, I’d phoned to check that the item I wanted was available and could be put to one side for me to collect. The person serving me in the store was friendly and helpful and found what I wanted. She unpacked the item to ensure I was happy with it which I was!

29 August 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Lisa,

Thank you for your lovely review. We’re delighted to hear our Broadway team were so friendly and helpful, and that they took the time to ensure your item was perfect before you took it home. It’s wonderful to know you’re a happy customer!

Kind regards,
OKA

Rated 5 out of 5 stars

Nice relaxed atmosphere with helpful…

Nice relaxed atmosphere with helpful staff

25 August 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Scheff,

Thank you for your lovely review. We’re so pleased to hear you enjoyed the relaxed atmosphere in our Broadway store and found our staff so helpful. Your feedback means a lot to us.

Kind regards,
OKA

Rated 4 out of 5 stars

Helpful staff

Good customer service and 30% off, very happy with our new purchase. Perfect for our new garden room and Oka sofa.

24 August 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Diane,

Thank you for your lovely review. We’re delighted to hear you received great service from our Broadway team and found the perfect piece for your new garden room — especially with 30% off! We hope you enjoy it alongside your OKA sofa.

Kind regards,
OKA

Rated 5 out of 5 stars

The store is amazing

The store is amazing. It is set out so beautifully showing off lots of stock.
Megan was so very, very helpful in assisting me in choosing a picture. 5 stars.

22 August 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Val,

Thank you for your wonderful review. We’re so pleased to hear you enjoyed your visit to our beautifully presented Broadway store and that Megan was so helpful in assisting you with your picture choice. Your five-star feedback will mean a lot to her and the team.

Kind regards,
OKA

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