Poli and Claire were both incredible . They were so helpful on pulling everything together for us making life so much easier. This is the second time we have made large purchases with Poli and she ma... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service and support from the Broadway, Knutsford and Redbrick stores. All the staff were amazing in helping to locate and purchase the items we required. Very friendly and helpful. Will definite... See more
All the Staff in Broadway are so very helpful, nothing is too much trouble. Lots of fabulous home items to choose from. My delivery went smoothly, I was updated all the way and the 3 guys were very... See more
Company replied
We bought a dining table and 4 chairs from Oka Broadway and wanted to leave a great review for Sarah who helped us there. Following some mistaken price labelling on the chairs, Sarah undertook to reso... See more
Company replied
Company details
- #259 of 399 best companies in Home Furniture Shop
- #137 of 209 best companies in Decoration and Interior Design Store
- #72 of 99 best companies in Lighting Shop
Written by the company
In the quintessentially English village of Broadway, this gorgeous Georgian farmhouse displays our range of furniture and accessories in a homely setting. The countless period features, from original fireplaces to traditional wooden beams offer the perfect backdrop to our British-designed collection. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home. The house itself is worth coming to explore just as much as our ranges are, with its decorative mouldings and wooden architrave doorways.
Contact info
46 High Street, WR12 7DT, Broadway, United Kingdom
- +44 1386 859631
4.9
Excellent
271 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful Staff
Lovely lamp , Very helpful staff at the Broadway store, purchased lamp over the telephone and order was quickly dispatched.
25 April 2025
Reply from OKA - Broadway
Dear Caroline
We're delighted to hear you had a positive experience with our Broadway store and that you were happy with your purchase.
We appreciate your kind words about our team and the speed of your order. We're always striving to provide excellent customer service and we are thrilled to know we met your expectations.
Best regards
OKA
Staff are extremely helpful
Staff are extremely helpful, they know the products well and provide great design guidance and advice.
During our recent visits to the store and telephone orders the staff were very efficient in resolving our difficult situation and helped to make the right purchase and delivery arrangement.
29 April 2025
Reply from OKA - Broadway
Dear Mrs Doyle
Thank you for your kind words about our Broadway team. We are thrilled to hear that you found them so helpful and knowledgeable. We strive to provide excellent customer service and are delighted that our team was able to assist you with your recent purchases and delivery arrangements.
We really appreciate your positive feedback and will be sure to share it with our team.
Best regards
OKA
Great purchase at OKA Broaxway …
Great stock excellent purchase fabulous setting in the Cotswolds very helpful staff
28 April 2025
Reply from OKA - Broadway
Dear Ann
Thank you for your sharing your feedback.
We're thrilled to hear you enjoyed our products and the beautiful Cotswolds setting of our Broadway store. It's fantastic to know our team was helpful.
We hope you love your purchase!
Kind regards
OKA
Reply from OKA - Broadway
Dear Mrs James
Thank you for your kind words! We're so glad you enjoyed your purchase and found our team lovely. We appreciate your support and look forward to seeing you again soon.
Best regards
OKA
Excellent service
21 April 2025
Reply from OKA - Broadway
Dear Hayden
We're delighted to hear about your positive experience at our Broadway showroom!
It's wonderful to know our team provided you with excellent service and we will be sure to share your kind words with them.
Kind regards
OKA
Coleridge sofas
Meg was so helpful and pleasant, she even came out to our home and did a virtual styling for us. We were hesitating over the colour of the sofas and she guided us to the right choice.
11 April 2025
Reply from OKA - Broadway
Dear Mrs Ellis
We're totally thrilled to hear about your positive experience with Meg in our Broadway store.
It's wonderful to know that she went above and beyond to help you with your sofa selection. Her dedication to providing excellent customer service is truly appreciated. We're glad you found the perfect colour for your home.
Thank you for your support and we look forward to welcoming you back soon!
Best wishes
OKA
Gorgeous items!
Had a lovely time on Oka today. Wanted velvet cushions for my new sofas and not only got some luscious ganache velvet ones, but they were in the sale at a very reasonable price! And I was also able to buy a lovely linen lampshade for only £18! Staff were very helpful and held onto all my enormous bags so that I could collect with the car. Such a great shopping experience- love the room layouts and quality of beautiful articles. Usually a bit expensive but the sale was marvellous.
17 April 2025
Reply from OKA - Broadway
We're thrilled to hear you had such a wonderful shopping experience in our Broadway store!
It sounds like you found some fantastic treasures during our sale.
We're so happy you were able to find the perfect velvet cushions and a beautiful linen lampshade at such great prices.
We aim to create a welcoming and inspiring shopping environment, and we're delighted that you enjoyed the room layouts and quality of our products.
We hope you enjoy your new purchases!
Kind regards
OKA
A beautiful shop yo visit in Broadway.
15 April 2025
Reply from OKA - Broadway
Dear Sylvia
We're so glad you enjoyed your visit! We strive to create a welcoming and beautiful space for our customers.
Kind regards
OKA
Reply from OKA - Broadway
Dear Stuart
We appreciate you taking the time to share your feedback following your recent visit to our Broadway store.
We're thrilled to hear you enjoyed our selection and the service you received.
Thank you for your support.
Kind regards
OKA
The whole experience in Oka is amazing
The whole experience in Oka is amazing. The shop is incredible and all of the products are beautifully displayed. What impressed me most however, was the staff, who are utterly charming and pleased to help
7 April 2025
Reply from OKA - Broadway
Dear Patricia,
Thank you for such a lovely review! We're so pleased to hear that you enjoyed your visit and that the store, products, and team all left such a great impression.
It means a lot to us that you took the time to share your experience — especially your kind words about our staff. We'll be sure to pass on your compliments to the team.
We hope to welcome you back again soon!
Kind regards,
OKA
Great face to face service in the Bath…
Great face to face service in the Bath Store. Also supported and sourced another item that was in stock and arranged delivery. Thank you
28 March 2025
Reply from OKA - Broadway
Dear Mr Norris
We appreciate your kind words and are thrilled to hear about your positive experience in our Bath store. It's wonderful to know that our team was able to provide you with excellent service and support.
We look forward to welcoming you back soon!
Best regards
OKA
Reply from OKA - Broadway
Dear Helen
We're happy to hear you love our cushion covers!
Kind regards
OKA
I would like to say a big thank you to…
I would like to say a big thank you to Polina for the way she has handled some difficult issues with a cupboard. She has been consistently patient and has always dealt with the problems in a helpful and systematic way. A rare thing indeed!
Things don’t always go to plan but Polina and Oka have been fabulous in dealing with the problem.
That’s what differentiates a company and makes them special.
Thank you for all your help and I look forward to shopping with you again.
3 April 2025
Unprompted review
Reply from OKA - Broadway
Dear Jane
Thank you for your sharing your review.
We understand that dealing with unexpected issues can be frustrating, and we appreciate your kind words about Polina's dedication and professionalism. It is wonderful to know that she was able to provide you with the support and guidance you needed during this time. We are committed to providing our customers with exceptional service, and we are thrilled that Polina and her colleagues were able to make a positive impact on your experience.
We value your feedback and appreciate your support.
Kind regards
OKA
I wanted some artificial flowers to…
I wanted some artificial flowers to arrange in a large shell - I explained all this to the assistant and in no time at all she went off to come back with a similar size
Vase for me - I had shown her a picture of my shell -
It didn’t take long to try the big hydrangeas - bingo -
We both agreed that this was the way to go. So I was very pleased with all the help and fun I had in choosing
My flowers - thank you 🤩
2 April 2025
Reply from OKA - Broadway
Dear Linda
We are thrilled to hear you had such a positive experience in our Broadway store choosing your artificial flowers!
We truly appreciate your kind words about our team member’s helpfulness and the fun you had. It sounds like you found the perfect arrangement for your shell, and it's wonderful that you enjoyed the process.
Best wishes
OKA
Staff were so helpful
Staff were so helpful, the whole experience was excellent.
The pictures look Beautiful in our bedroom.
31 March 2025
Reply from OKA - Broadway
Dear Sarah,
Thank you so much for your kind words! We're really pleased to hear that our team were helpful and that you had such a great experience. It’s wonderful to know the pictures look beautiful in your bedroom – we hope they bring you joy every day.
Kind regards,
OKA
OKA @ Broadway in the Cotswolds
A very attentive, gracious reception with utmost follow-up to our visit. Thank you! The shop is amazing: an entire antique house reimagined with the most chic and current trends made accessible. It is boutique shopping curated and displayed with abundant enthusiasm and inspiration.
28 March 2025
Reply from OKA - Broadway
Dear Jeffrey
We are so happy to hear you enjoyed your recent visit to our Broadway store! We strive to create a welcoming and inspiring shopping experience for our customers and truly appreciate your kind words about our team and the unique atmosphere of our shop.
We hope to welcome you back again soon!
Best wishes
OKA
Excellent Experience
Assistants in the Broadway Shop were excellent and very helpful. They packaged my items with bubble wrap very well and then put my items into bags which personally speaking should have been packaged into boxes rather than carrier bags as the handles on the bags broke off and were very awkward to carry
26 March 2025
Reply from OKA - Broadway
Dear Lorraine
Thank you for kind words about the helpfulness of our assistants in our Broadway store. We're delighted to hear that you found them helpful and that they took care in packaging your items.
We appreciate your feedback regarding the packaging and will take it into consideration for future improvements.
Best regards
OKA
Reply from OKA - Broadway
Thank you for your lovely feedback. We're so glad to hear that you found the team friendly, helpful, and honest – that’s exactly the experience we aim to provide. We really appreciate you taking the time to share your thoughts!
Best regards,
OKA
Reply from OKA - Broadway
Dear Simon
Thank you for sharing your feedback!
We appreciate your feedback and are happy to hear that you had a positive experience in our Broadway store. We strive to provide excellent customer service and your review means a lot to us.
Kind regards
OKA
Reply from OKA - Broadway
Dear Joanne
Thank you for sharing your feedback.
We are so pleased that you enjoyed your recent shopping experience in our Broadway Store and we look forward to welcoming you back again soon!
Best regards,
OKA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.