Niall Doherty was incredibly helpful at the Chelsea store. He really went above and beyond to help me choose the furniture, try out possibilities in the shop (and in the window!) and then follow up on... See more
Company replied
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See what reviewers are saying
Lovely staff in the Chelsea branch. We were in a hurry with a train to catch towards the end of the day and they helped with the sale in double quick time. Armchair arrived and after the delivery I... See more
Company replied
Well presented excellent furniture in the Chelsea store with helpful staff, however, badly let down by the appalling delivery service of our garden furniture. After a few changed delivery dates we had... See more
Company replied
Ryder has been amazing in putting together new living room for my Client and went out of his way to support. He’s such a great asset to a brand and is a keeper. We came back for many more item... See more
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Company details
- #264 of 400 best companies in Home Furniture Shop
- #142 of 213 best companies in Decoration and Interior Design Store
- #72 of 97 best companies in Lighting Shop
Written by the company
Our beautiful glass-fronted flagship store is located in the heart of London’s design scene, a stone’s throw away from the stylish King’s Road, where you will find countless high-end fashion and interiors shops. Our entire collection of furniture and accessories can be explored across the three floors, with pieces styled in seasonal room sets. Explore our light-filled upper floors or our moodily lit lower floor, styled by our visual team to give you abundant inspiration.
Contact info
155-167 Fulham Road, SW3 6SN, London, United Kingdom
- +44 20 7581 2574
4.4
Excellent
333 reviews
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I did my pre shopping checking that…
I did my pre shopping checking that what i wanted was in store
When I got there only 2 of the 8 items that I wanted where in stock
It goes with out saying that I wasn't very happy
I was then told that the manager didn’t up date the stock data on the website
Nevertheless the young guy at the cushion department was very helpful and we did find some valid alternatives
But not really what I wanted
As I came from Italy to by my cushion covers I had to do with what was in stock
25 April 2026
Reply from OKA - Chelsea
Dear Lulu
Thank you for sharing your review. We regret that you found so few items from your online check in our Chelsea store, especially as you travelled from Italy. The stock information is updated daily, and it is recommended, on our website, that the store is contacted prior to visiting to confirm the product(s) are still available.
We are pleased to hear that our team member, Ross, was able to provide his expert guidance while choosing your alternative cushion covers and we hope that they will enhance your space.
We apologise for the inconvenience caused and should you require any further assistance, please do not hesitate to contact our Customer Service team on 03330 042 042, who will be happy to help.
Kind regards,
OKA
Reply from OKA - Chelsea
Dear PZ
Thank you for taking the time to share your kind review. We’re so pleased to hear you’re happy with both the service and your item.
Your feedback means a lot to us and we hope to welcome you back again soon.
Kind regards,
OKA
Oka Chelsea
Ross at Oka Chelsea was absolutely brilliant and really went out of his way to help us. He took the time to find cushion palettes and styles that worked for what we needed, and made the whole process feel much easier. He was patient, knowledgeable and genuinely helpful throughout. Fantastic customer service — thank you, Ross!
25 April 2026
Unprompted review
Reply from OKA - Chelsea
Dear Customer,
Thank you so much for your kind feedback. We’re delighted to hear about your experience in our Chelsea store, and we’ll be sure to pass your lovely words on to Ross and the team.
It’s wonderful to know you felt so well supported, and we hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Chelsea
Dear Vina,
Thank you for your kind feedback. We’re so pleased to hear about your visit to our Chelsea store, and we’ll be sure to pass your comments on to the team.
We hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Chelsea
Dear Paula,
Thank you for your kind feedback. We’re delighted to hear about your experience in our Chelsea store, and we’ll be sure to pass your comments on to the team.
We hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Chelsea
Dear Cem
Thank you for taking the time to share your review.
We are sorry to hear of the difficulties you experienced with your delivery, and are pleased that our Chelsea store and customer service team were able to resolve the situation promptly and to your satisfaction.
We thank you for your feedback and apologise for your inconvenience.
Kind regards
OKA
We bought a lovely rug from Oka
We bought a lovely rug from Oka. Thank you. The delivery arrangements were superb
3 April 2026
Reply from OKA - Chelsea
Dear Anne
Thank you for your review. We're so happy to hear that you love your rug and we are pleased that your delivery went smoothly.
We truly appreciate your feedback.
Kind regards
OKA
Returned a couple of cushion covers I…
Returned a couple of cushion covers I had bought online by visiting the store where v helpful staff member initiated a refund by emailing customer service dept .Am v happy with all the other cushions I bought . Website easy to navigate and save favourite items when browsing . Overall a very good experience with Oka
1 April 2026
Reply from OKA - Chelsea
Dear Orla
Thank you for taking the time to share your review. We are glad the team in our Chelsea store were helpful in processing your return, and we are delighted that you are pleased with your other cushions and found our website easy to use.
We appreciate your feedback and hope that you will visit us again soon.
Kind regards
OKA
Lovely branch of OKA
Lovely branch of OKA ! The girls in there are so helpful and kind
And the shop stocks the most wonderful selection of their goods !
19 March 2026
Reply from OKA - Chelsea
Dear Mrs Beresford-Wylie
We appreciate your kind words about our Chelsea store and the team's helpfulness, providing exceptional service is our top priority. We are also pleased that you enjoy the wonderful selection of goods we stock.
We look forward to welcoming you back again soon!
Kind regards
OKA
Very helpful and friendly staff
28 March 2026
Reply from OKA - Chelsea
Dear Sandra
Thank you for your lovely review. We’re delighted to hear you had such a great experience at our Chelsea store and found the team there friendly and helpful.
Your feedback means a lot to us.
Kind regards,
OKA
Excellent service
24 March 2026
Reply from OKA - Chelsea
Dear Rachel
Thank you for your kind words. We’re so pleased to hear you had a positive experiences with us, and we really appreciate your support.
We look forward to welcoming you back again soon.
Kind regards,
OKA
Mislead be the sales women
I was given a gift, 2 beautiful bowls but there were blue and everything in my house is not blue. I was also given the receipt without price on it, so I could exchange it if needed.
So, we decided to exchange the bowls, for something that will suit our house. We got to the shop and we were told (by mature sales assistant) that the total was £85, we spent time to look for an item of £ 85, just to be told by different sales person that the total 85 x 2. The women then disappeared as she was misleading us from the start. Then we had to spent the time again to look for different items.
Just to let you people know that be on top of the things as they are there to screw you up.
29 March 2026
Unprompted review
Reply from OKA - Chelsea
Dear Steven,
Thank you for your review. We are very sorry to read about your experience in store and sincerely apologise for the confusion caused during your visit.
We understand how frustrating this must have been, particularly after spending time selecting an item based on the incorrect information provided. This is not the standard of service we expect to deliver.
Your feedback has been shared with the relevant store team so that this can be reviewed and addressed.
Kind regards,
OKA
Your store is done very well
Your store is done very well - and a good experience to take clients - who always end up buying more. I just think you tick a lot of boxes
24 March 2026
Reply from OKA - Chelsea
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that you enjoy bringing clients to our Chelsea store and that it continues to provide such a positive experience.
We really appreciate your support and hope to welcome you back again soon.
Kind regards,
OKA
Very professional service
17 March 2026
Reply from OKA - Chelsea
Dear Maria,
Thank you for your review. We’re so pleased to hear about your experience in our Chelsea store, and we’ll be sure to pass your feedback on to the team.
We hope to welcome you back again soon.
Kind regards,
OKA
Laura was very helpful
Laura was very helpful - helping me select cushions and lamps for a sitting room and bedroom. However what was disappointing was that 2 days later I find that most of the cushions and 2 of the lamps and shades were substantially reduced in the sale! She must have known that was about to happen. The savings would have been considerable - several hundred pounds.
17 March 2026
Reply from OKA - Chelsea
Dear Gillian,
Thank you for taking the time to share your feedback. We’re pleased to hear about your experience with Laura in our Chelsea store, though we’re sorry to learn of your disappointment following your purchase.
We understand how frustrating this must feel, and we appreciate you bringing it to our attention. Your comments will be shared with the relevant team for review.
Kind regards,
OKA
Interior design service at Oka
We used the interior design service at Oka for redesigning our kitchen / dining / living space. Gina, who helped us with design, was simply wonderful from start to finish. Nothing was too much for her. She has a real talent and we just wished we’d known about the service before. Would definitely highly recommend. Thank you Gina!!!!!
26 December 2025
Unprompted review
Reply from OKA - Chelsea
Dear Jo
We're so glad to hear about your wonderful experience with our interior design service. It's great to know that the design assistance was so helpful and that you are happy with the result. We appreciate you recommending our service and will be sure to pass along your kind words to Gina, and the wider team.
Best wishes
OKA
Great product and great service!
18 March 2026
Reply from OKA - Chelsea
Dear Peter
We really appreciate you taking the time to share your feedback and are so glad to hear that you are happy with your items and the service you received.
Kind regards
OKA
Holly and Ross are fantastic
22 March 2026
Unprompted review
Reply from OKA - Chelsea
Dear Maurits,
Thank you for your review. We’re so pleased to hear about your experience in our Chelsea store, and we’ll be sure to pass your kind feedback on to Holly, Ross and the team.
We hope to welcome you back again soon.
Kind regards,
OKA
Amazing Staff at Chelsea Store
I visited the Chelsea store and the staff could not have been more helpful.
I was on foot and the beautiful lamp I bought came in a huge box that would have been difficult to carry. The staff were so helpful in taking it out of the box, packaging it carefully and putting it in a bag so I could carry it home easily on the tube.
Quite a lot of bother for them but done with a smile. Amazing service
28 February 2026
Reply from OKA - Chelsea
Thank you for sharing your experience. It’s great to hear how the Chelsea team supported you, those small extra touches really do make a difference. We’ll be sure to pass your kind words on to them.
We hope you’re enjoying your new lamp and look forward to welcoming you back again soon.
Kind regards,
OKA
Local store 'pick-up' and cost of delivery
Slowness of delivery to local Chelsea store and the fact that I have had to pay £10 delivery for a 'pick up from store' purchase
6 March 2026
Reply from OKA - Chelsea
Dear Nancy
Thank you for taking the time to share your feedback. We are sorry to hear of your recent experience and disappointment with our click and collect charges.
We have recently updated our delivery pricing to a tiered system across all services, including Heavy, Fragile, Parcel, and Click & Collect. This change was introduced to better reflect the real costs associated with picking, packing, special handling, and transporting items — costs that have risen significantly due to increased wages, employment costs, and fuel. Even with these adjustments, we continue to subsidise a considerable portion of the overall delivery cost.
We do appreciate your feedback and hope that you are happy with your purchase.
Kind regards
OKA
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