Angela and Debbie were incredibly helpful with my choices of faux flowers for my own store; they were both friendly and knowledgeable, thank you. Rose Webster Spirit Fashion - Devizes
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I rang to pre- reserve a couple of velvet cushions as we were driving from quite a distance to visit and shop. I spoke to Sandra would couldn’t have been more friendly and accommodating and reserv... See more
Company replied
Bit of a weird experience! Walked in and all 3 staff sitting around till area, nobody got up to help or offered help and we had to walk back to the tills to ask questions. Didn't have what we wanted a... See more
Company replied
A wonderful store and really helpful and kind staff , much appreciated. Very happy with my 2 glass striped candle holders and metal pomegranate. Wonderful additions to my room and great price in sale... See more
Company replied
Company details
Written by the company
Beyond the antique shops of market towns Hungerford and Marlborough, and the historic scenery of Stonehenge, you will find the charming village of Froxfield, home to our countryside flagship store, on the border of the beautiful Berkshire and Wiltshire counties. A mezzanine level showcases our unique collection of furniture and accessories, arranged into seasonal room sets by our talented visual team.
Contact info
The Forge, Bath Road, Froxfield, SN8 3LD, Marlborough, United Kingdom
- +44 1488 684250
4.9
Excellent
212 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Angela and Debbie were incredibly…
Angela and Debbie were incredibly helpful with my choices of faux flowers for my own store; they were both friendly and knowledgeable, thank you.
Rose Webster
Spirit Fashion - Devizes
8 October 2026
Unprompted review
Reply from OKA - Froxfield
Dear Rose
We are happy to hear that Angela and Debbie provided such knowledgeable assistance and friendly service while helping select items for your boutique. We appreciate your positive feedback and are glad you had a great experience with us. We wish your store every success!
Kindest regards
OKA
I’m find that everyone very helpfully…
I’m find that everyone very helpfully in the Oka near
4 October 2026
Reply from OKA - Froxfield
Dear Anne
We’re so pleased to hear that you enjoyed your visit to our Marlborough store. We’ll be sure to pass your feedback to the team.
Kind regards
OKA
Fantastic shop.
Fantastic shop.
Staff member who served me was so lovely, polite and helpful. Thank you so much!
2 October 2026
Reply from OKA - Froxfield
Dear Helen
We are so pleased to hear that you had such a wonderful visit to our Marlborough store. It is delightful to know that the team member who assisted you was so courteous and attentive. We truly appreciate you taking the time to share your lovely feedback, and we look forward to welcoming you back again soon.
Kind regards
OKA
OKA is a wonderful shop
OKA is a wonderful shop, full of beautiful things. Sandra and Jane were so helpful - really made it a delightful experience to shop there.
4 October 2026
Unprompted review
Reply from OKA - Froxfield
Dear Stephen,
We’re so pleased to hear that Sandra and Jane made your visit to our Froxfield store such a lovely experience.
Thank you for your kind words about the team and our products — we’ll be sure to pass your feedback on.
Kind regards,
OKA
Very polite,happy,helpful staff.
30 September 2026
Reply from OKA - Froxfield
Dear Mr and Mrs Bramwell,
We’re so pleased to hear that the Froxfield team were polite, cheerful and helpful during your visit.
Thank you for your kind feedback — we’ll be sure to pass it on.
Kind regards,
OKA
Helpful staff particularly Angela and…
Helpful staff particularly Angela and Jane
Also, thank you for helping me get a velvet armchair into my small car!!
30 September 2026
Unprompted review
Reply from OKA - Froxfield
Dear Clare,
We’re so pleased to hear that Angela and Jane were able to help during your visit to our Froxfield store.
It sounds like they went the extra mile, and we’ll be sure to pass your lovely feedback on to them both.
Kind regards,
OKA
Absolutely love this shop
Absolutely love this shop! Great staff, incredibly helpful.
27 September 2026
Reply from OKA - Froxfield
Dear Jo,
What lovely feedback — thank you.
We’re so pleased to hear how much you enjoy our Froxfield store and that the team looked after you so well.
Kind regards,
OKA
The staff were so friendly and helpful
The staff were so friendly and helpful, very pleased with my purchase. Delivery was great and on time. Highly recommend them.
24 September 2026
Reply from OKA - Froxfield
Dear Susan,
We’re delighted to hear that you’re pleased with your purchase and that everything arrived on time.
It’s lovely to know the Froxfield team looked after you so well. Thank you for your kind recommendation.
Kind regards,
OKA
A wonderful store and really helpful…
A wonderful store and really helpful and kind staff , much appreciated.
Very happy with my 2 glass striped candle holders and metal pomegranate. Wonderful additions to my room and great price in sale.
27 September 2026
Reply from OKA - Froxfield
Dear Mr Freeland,
We’re so pleased to hear that you enjoyed your visit to our Froxfield store and found the team helpful and kind.
Your new pieces sound like lovely additions to your room, and we hope you enjoy them.
Kind regards,
OKA
Wonderful customer service
Wonderful customer service! I was looked after by Tracey Bethany also Anne, will be heading back as was such such a joy to shop!!
26 September 2026
Unprompted review
Reply from OKA - Froxfield
Dear Carmen,
Thank you for your wonderful review. We are delighted to hear that Tracey, Bethany and Anne made your visit such an enjoyable experience.
We will be sure to share your lovely comments with them and the wider Froxfield team, and we look forward to welcoming you back soon.
Kind regards,
OKA
amazing display and staff
amazing display and knowledgeable helpful staff I didn't purchase today but am integrating some ideas i got and will go back to purchase
Anne was helpful but also inspiring, she really understood my vision for the house and gave me some great ideas
19 September 2026
Unprompted review
Reply from OKA - Froxfield
Dear Suki,
We’re so pleased to hear that Anne made your visit to our Froxfield store so inspiring.
It’s lovely to know she understood what you were looking for and helped spark some ideas for your home. We’ll be sure to pass your kind feedback on to her and the team.
Kind regards,
OKA
Oka Froxfield is worth a visit
Glad I stopped off here - lovely shop & im pleased with my prints .
Tracey & her colleagues were very helpful .
18 September 2026
Unprompted review
Reply from OKA - Froxfield
Dear Adele
We are so pleased to hear about your enjoyable visit to our Marlborough store. It's wonderful to know that our team provided such a warm and helpful experience, and we are delighted you are happy with your prints.
We hope to welcome you back again soon!
Kind regards
OKA
Staff were extremely helpful ,polite…
Staff were extremely helpful ,polite and courteous.
11 September 2026
Reply from OKA - Froxfield
Dear Jane
Thank you for your kind review. We're thrilled that you found our team helpful and accommodating at the Marlborough store. We aim to provide excellent customer service, and it's wonderful to know that we met your expectations.
We hope that you will visit us again soon!
Best wishes
OKA
Very helpful staff
12 September 2026
Reply from OKA - Froxfield
Dear Customer
Thank you for your wonderful review. We are so pleased to hear you enjoyed your visit to our Marlborough store and that our team provided such helpful and friendly service.
Your feedback means a lot to us and we hope to welcome you back soon!
Kind regards
OKA
Friendly with exceptional customer service.
I rang to pre- reserve a couple of velvet cushions as we were driving from quite a distance to visit and shop.
I spoke to Sandra would couldn’t have been more friendly and accommodating and reserved my items for my peace of mind.
This is such a lovely store, one we return too as we have always had such a positive experience here.
Sandra and Debbie were so friendly and professional, perfect for an OKA customer.
Natalie Yateman
13 September 2026
Unprompted review
Reply from OKA - Froxfield
Dear Natalie
Thank you for your wonderful review. We're so pleased to hear that our team provided such friendly and accommodating service, especially since you travelled a distance. We're delighted you had such a positive experience and we look forward to welcoming you back to our Marlborough store again soon.
Warm regards
OKA
Reply from OKA - Froxfield
Dear Sandra
Thank you for your lovely feedback. We're so pleased to hear that our Marlborough store team was helpful and that you found exactly what you were looking for! We hope to welcome you back again soon.
Kind regards
OKA
Debbie at Marlborough/Hungerford was…
Debbie at Marlborough/Hungerford was extremely helpful and cheerful in sorting out my mis-order. She had an excellent telephone manner and had everything organised for my husband to collect. A first class service - Thank you Debbie- Maggie Wilson
11 September 2026
Unprompted review
Reply from OKA - Froxfield
Dear Maggie
Thank you for taking the time to share such positive feedback. Whilst we are sorry to hear that you had an issue with your order, we are delighted to hear that Debbie was so helpful and cheerful in resolving the situation. We'll be sure to pass on your kind words to the team, who will be thrilled.
We hope that you will visit us again soon.
Warmest regards
OKA
Beautiful shop with helpful advice
As soon as I walked into the store, Bethany was so helpful and knowledgable - patiently listening to me waffle on about my colour and design dilemmas! She gave me some practical advice about colours and layouts, even looking at my room photos to advise on layout. I bought two beautiful cushions and will be back for more items once I’ve bought my sofa. I thoroughly recommend a visit to this beautiful shop.
11 September 2026
Unprompted review
Reply from OKA - Froxfield
Dear Alison
Thank you for your wonderful feedback. We are delighted to hear about your positive experience in our Marlborough store.
It's fantastic to know that Bethany was so helpful and knowledgeable, providing practical advice and assisting you with your room photos. We are so pleased you found some beautiful items and we look forward to welcoming you back again soon.
Warmest regards
OKA
We found the rug of our dreams!
We popped into the Oka near Marlborough just for a mooch and ended up finding the rug of our dreams. Tracey and Debbie were so helpful in talking us through the ordering process, and kind in talking us through the new season items. It’s safe to say we’ll be back soon!
9 September 2026
Unprompted review
Reply from OKA - Froxfield
Dear Sasha-Ward
We're so pleased to hear you had such a wonderful experience at our Marlborough store and found the rug of your dreams. It's lovely to know Debbie and Tracey were so helpful in guiding you through the ordering process and showcasing our new season items. We look forward to welcoming you back again soon.
Kind regards
OKA
Lady in Marlborough store incredibly…
Lady in Marlborough store incredibly helpful over phone
4 September 2026
Reply from OKA - Froxfield
Dear Mrs Williams
We're happy to hear our Bethany from our Marlborough team provided such helpful assistance over the phone. We appreciate your kind words and hope you are happy with your purchase.
Warm regards
OKA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.