Friendly knowledgeable staff. Nothing too much trouble. Very good stock levels. Please recognise Chris and Simona for their excellent customer service. Shop always looks well kept and tidy. Nice lam... See more
Company replied
Location
Switch locationHoopers, 2-12 Mount Pleasant Road, TN1 1QT Tunbridge Wells, Kent, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff are very knowledgeable and are great at design and colour pairing so can really help you with your purchase to get it just right. It’s often Simona that helps me but the others are great too... See more
Company replied
We paid a visit to the Tunbridge Wells store today. We were just browsing, It's hard just to look and not buy anything, as the products are so lovely! There was a sale on so we purchased two candle ho... See more
Company replied
OKA is my favourite shop! Love everything they sell especially the soft furnishings. However; I’m afraid that I find some of the staff unfriendly when asking for assistance. I recently waited by the c... See more
Company replied
Company details
- #264 of 399 best companies in Home Furniture Shop
- #141 of 211 best companies in Decoration and Interior Design Store
- #71 of 97 best companies in Lighting Shop
Written by the company
We are honoured to be among the mix of eclectic luxury brands in the renowned Hoopers department store in Tunbridge Wells. Inside, you will find our collection of furniture and accessories displayed in seasonal looks by our talented visual team to offer you inspiration for your own home.
Contact info
Hoopers, 2-12 Mount Pleasant Road, TN1 1QT, Tunbridge Wells, Kent, United Kingdom
- +44 1892 240403
4.7
Excellent
200 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recently bought a product that turned…
I recently bought a product that turned out to be slightly damaged. When I returned to the shop, the staff were incredibly helpful and understanding. They offered me a discount and did everything they could to make the situation right. Their kindness and willingness to help really stood out. I appreciate the great customer service and will definitely continue shopping here. Highly recommended!
1 December 2025
Reply from OKA - Tunbridge Wells
Dear Marissa,
Thank you for your kind review. We’re pleased to hear that your visit to our Tunbridge Wells store was handled with care and that the team were able to resolve things smoothly for you. Ensuring customers feel supported is important to us, and your feedback means a great deal.
We look forward to welcoming you back again soon.
Kind regards,
OKA
Reply from OKA - Tunbridge Wells
Dear Anita,
Thank you for your kind review. We’re pleased to hear that your visit to our Tunbridge Wells store was a positive one. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Gold standard service from Ursula at…
Gold standard service from Ursula at Hoopers in Tunbridge Wells. She was obviously very busy but took time out to produce a fantastic flower arrangement. Thanks also to Christian for excellent follow up service to my last order. Amazing service from this team.
28 November 2025
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Lee,
Thank you for your fantastic review. We’re so pleased to hear that your recent experience at our Tunbridge Wells store was such a positive one. It’s wonderful to know that the team provided the care and attention needed to make your visit enjoyable.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Great experience!
I called up the store to make a purchase over the phone. The sales associate was extremely patient and kind, providing me with support and transportation options for delivery. Highly recommend!
26 November 2025
Reply from OKA - Tunbridge Wells
Dear Ben,
Thank you for your kind review. We’re delighted to hear that your experience placing an order with our Tunbridge Wells store was such a positive one and that you received patient and helpful support throughout. Your recommendation means a great deal to us.
We hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Tunbridge Wells
Dear Mathew,
Thank you for your kind review. We’re delighted to hear that you received helpful service during your visit to our Tunbridge Wells store. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Simon’s has been a great help every…
Simona’s has been a great help every time we have come in! Really lovely service and she always takes such interest in our home design!
27 November 2025
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Freya,
Thank you for your lovely review. We’re delighted to hear that your visits to our Tunbridge Wells store have been such positive experiences and that you’ve consistently received thoughtful and engaging support. It’s wonderful to know the guidance you’ve had has helped with your home design choices.
We truly appreciate your feedback and look forward to welcoming you back again soon.
Kind regards,
OKA
Such a fabulous service we always…
Such a fabulous service we always receive at Oka in Hoopers in Tunbridge Wells. The staff are so attentive really understanding what my disabled mother wanted, I can’t praise them more highly.
A special thank you to Simona and Suzanne who are always so helpful. It makes coming to the store such a pleasure. Thank you .
24 November 2025
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Sally
Thank you for your lovely review. We're happy to hear that you and your mother consistently receive such fabulous service. We appreciate your kind words regarding our team's attentiveness and understanding of your mother's needs. It's wonderful to know we make your visits a pleasure.
Thank you once again for sharing your experience and we look forward to welcoming you, and your mother, back again soon.
Warm regards
OKA
Was served by Simona who was very…
Was served by Simona who was very knowledgeable and helpful. A credit to Oka
22 November 2025
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Jacinta
We’re absolutely delighted to hear that your visit to our Tunbridge Wells store was such an enjoyable experience. Your kind words about Simona mean a lot, and we will be sure to share them with her and the wider team.
We look forward to welcoming you back again soon.
Kind regards,
OKA
Over & Above
Whenever my wife and I visit OKA Tunbridge Wells we are made to feel very welcome, and the level of support and assistance we receive feels special too. On numerous visits Nawel has helped us to purchase exactly the right product, be it in store or online, it feels like we have a personal shopper and nothing is too much trouble.
19 November 2025
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Stephen
Thank you for your lovely review. We’re delighted that the team at our Hoopers Tunbridge Wells store make your visits so enjoyable. It’s wonderful to know their warm, helpful and knowledgeable approach leave such a great impression.
We greatly appreciate your kind words and look forward to welcoming you again soon.
Warm regards,
OKA
Total Oka convert!
So very pleased with all of my Oka purchases which have totally transformed my hall and lounge. Everybody who visits comments on how lovely it all looks. Homely but it really does add the Wow factor!
Simona has been an absolute star guiding me through my purchases. She quickly ascertained the colours and combinations that I liked and worked with me suggesting items that complement each other. I really did feel that she was totally genuine in her recommendations wanting me to be 100% happy with my purchases rather than being motivated by her selling prowess. Very much looking forward to working with Simona to transform another room in my home. Love the quality and range of Oka items that have transformed my house into a home.
18 September 2025
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Jude
Thank you so much for your amazing review. We're so pleased to hear that you're happy with your purchases and how they've transformed your home - It's wonderful knowing our items added that 'wow' factor you were looking for.
We truly appreciate your kind words about Simona; it’s always a pleasure to know when our teams are able to offer inspiration and guidance that truly helps bring a space to life.
We really do thank you for your support, and we hope to welcome you back again soon.
Kind regards,
OKA
OKA , Artistry in flowers Event in Hoopers, Tunbridge Wells
I attended an event in OKA in Hoopers Tunbridge Wells . Flower artistry with OKA silk flowers.
Suzanne did the workshop . It was excellent . She demonstrated how to use the flowers in a lovely arrangement . We then had an opportunity to do our own . I had seen a picture of a vase with a beautiful arrangement in the OKA catalogue . She was able to help me to do a similar arrangement with the same vase . We were also given 30% off . Staff were very welcoming and friendly , especially Suzanne . We were treated to lovely refreshments , Danish pastries , tea , coffee , Bucks Fizz . I’m so glad I attended.
12 November 2025
Reply from OKA - Tunbridge Wells
Dear Sangita
Thank you for your lovely review. It's wonderful to hear that you enjoyed the flower artistry event and you were able to create a beautiful arrangement. We truly appreciate your positive feedback regarding our team and the refreshments went down a treat!
We look forward to welcoming you back again soon.
Kind regards,
OKA
Such friendly & helpful staff
Such friendly & helpful staff. Thank you very much. It was a lovely experience.
10 November 2025
Reply from OKA - Tunbridge Wells
Dear Stella,
Thank you for your lovely review. We’re so pleased to hear that you had such a positive experience at our Tunbridge Wells store and that our team made you feel so welcome. Your kind words are greatly appreciated, and we hope to see you again soon.
Kind regards,
OKA
The cushions are lovely
The cushions are lovely, only reason not 5 stars is because I had to have inners from display cushions as they were out of stock of sealed inners
30 October 2025
Reply from OKA - Tunbridge Wells
Dear Wendy
We're pleased to hear that you are happy with your cushion covers, and we regret that sealed inner pads were unavailable. We truly appreciate your feedback and hope that you will visit us again soon.
Kind regards
OKA
Beautiful furniture beautifully…
Beautiful furniture beautifully displayed .
I went in for cushions and was uncertain in my choice - Simona was very helpful and I came away very happy with my purchases
5 November 2025
Reply from OKA - Tunbridge Wells
Dear Lynda
Thank you for sharing your wonderful feedback. We are delighted to hear that your shopping experience has been such a positive one. It’s always a pleasure to know when our teams are able to offer inspiration and guidance and we are thrilled you are happy with your cushion covers.
We truly appreciate your kind words, and we look forward to welcoming you back again soon.
Warm regards,
OKA
The lady who served my wife and I was…
The lady who served my wife and I was absolutely exceptional I think her name was Ursula
3 November 2025
Reply from OKA - Tunbridge Wells
Dear John,
Thank you for your wonderful review. We’re so pleased to hear that your visit to our Tunbridge Wells store was such a positive experience and that you received exceptional service throughout. Your kind feedback means a great deal to us, and we hope to welcome you and your wife back again soon.
Kind regards,
OKA
The service in the shop was perfectly…
The service in the shop was perfectly good but the quality of the bags carrying my cushions very poor as they fell apart before I even left the shop. I then had my 4 cushions and covers double bagged and got a little further the next time but not as far as my house so had to get a taxi as I couldn’t carry them separately. Unsatisfactory and it doesn’t reflect well.
27 October 2025
Reply from OKA - Tunbridge Wells
Dear Ms Duffell,
Thank you for taking the time to share your feedback. We are pleased to note that you were satisfied with the service provided in our Tunbridge Wells store. However, we are very sorry to learn of the inconvenience caused by the quality of the bags supplied for your purchase.
This experience falls short of the standards we strive to maintain. Your comments have been shared with the relevant teams to review the quality of our packaging and ensure that appropriate measures are taken to prevent a recurrence.
We appreciate you bringing this matter to our attention and thank you once again for your constructive feedback.
Kind regards,
OKA
Suzanne solved our cushion dilemmas!
Suzanne at Tunbridge Wells Branch was so knowledgeable advising on a us a variety of cushions to compliment our difficult colour sofas.
They look really fabulous and we’re very pleased with the results.
29 October 2025
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Julie
Thank you for your wonderful review. We’re absolutely delighted to hear that your visit to our Tunbridge Wells store was such an enjoyable experience. Your kind words about Suzanne mean a lot and we will be sure to share them with the team.
We’re are thrilled you are happy with your cushions and we look forward to welcoming you back again soon.
Kind regards,
OKA
Very helpful and polite staff
Very helpful and polite staff. Very thoughtful with packaging, as heavy item
29 October 2025
Reply from OKA - Tunbridge Wells
Dear Sarah
Thank you for your kind review. We are delighted to hear that you received such helpful service during your recent visit to our Tunbridge Wells store, and we truly appreciate your feedback. Providing a positive experience is very important to us, and it is wonderful to know this was reflected on your visit.
Kind regards,
OKA
Beautiful inspirational shop
Beautiful inspirational shop.
Lovely unique pieces
Charming helpful staff
21 October 2025
Reply from OKA - Tunbridge Wells
Dear Sally
Thank you for taking the time to share your feedback. It's wonderful to hear that you found our Tunbridge Wells store inspirational and enjoyed your visit. We appreciate your kind words about our team and hope to see you again soon!
Kind regards
OKA
I would like to thank Simona from OKA …
I would like to thank Simona from OKA Hoopers, Tunbridge Wells for all her help, she truly has real flare for design !!
I definitely recommend popping in to
meet her .
Thank you again
26 October 2025
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Philippa,
Thank you for your kind feedback. We are delighted to hear that your visit to our Tunbridge Wells store was such a positive experience and that you felt supported with your design choices. It’s wonderful to know the guidance you received made such an impression.
We truly appreciate your recommendation and hope to welcome you back again soon.
Kind regards,
OKA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.