OKDERMO.com Reviews 88

Happy with the products of Okdermo! I use Triluma for my hyperpigmentation and within 3 days I noticed improvement of my skin. Great! Be aware to start slowly and don't overdo. The Customer service of Okdermo is by far one of the most friendly services I have ever experienced. Unfortunately one can't allways depend on the postal services. Without any hesitations Hanna of Customer Service resend another product, when I didn't receive my order. Thank you very much Hannah & Okdermo. Stay safe!
Kind regards, Grace

I received excellent customer service from OKDERMO. My sales associate gave me all the tracking info and product information I needed. Their response time to my emails was immediate. The service representative was very kind while helping me to resolve any questions or concerns I had. Will be ordering again!!! Thank you!

5 star customer service, excellent product selection all packaged and delivered as promised. Definitely ordering again from OKDERMO

EN: I bought these acne products. It is sooo ineffective. It looks like we are applying water to the skin. Money thrown out the window!!!!

FR: J'ai achété ces produits pour mon acné. C'est tellement ineffiace. Les produits n'ont aucun effet on dirait qu'on s'applique de l'eau. Autant jeter l'argent par la fenêtre !!

Products/Produits:

Signatret Micro® Gel 20g/0.7oz
Brand name: Retin-A Micro Gel
Tretinoin 0.05% Microsphere

Loceryl® Nail Lacquer Kit 2.5ml/0.08fl.oz
Amorolfine 5% Anti-Fungal Nail Lacquer + Applicators

Deriva CMS® Gel 15g/0.53oz
Adapalene Micro® 0.1% + Clindamycin USP 1%

Persol Forte® Cream 30g/1.05oz
Benzoyl Peroxide 10% + Sulfur 5%

Horrible Experience. I placed an Order on November 4th, waited 6 weeks,still nothing. They made me do all the work in contacting Usps and they said my package is lost no movement since JFK airport..OKdermo never offered to refund me after waiting for so long, they just sent another package and 4 weeks later I still don't have that package either. They will not help me at all. Very poor customer service. They do not care that I've waited for 10 weeks and they don't care if I have to take a total loss on this order

REPLY TO OKDERMO'S REPLY: First of all, how dare you. I DID open a claim on Saturday January 16th. It took me a few days because the claims process needs your address and package details that I did not have because only the SELLER would have those details! That is why I asked you to start the claim, 3 times!! You would not start the claim. I have tons of email evidence of that conversation. The package was NOT SIGNED BY ME, that is literally the first thing that I emailed you I when I looked at the tracking and it said signed! Yes I told both you AND USPS that the package had my first initial and last name and that it was fraud who ever signed my name including the USPS driver. You have no idea what you're talking about. A little tip, don't accuse your customers of being suspicious when you don't know what you're talking about!

Excellent products and great customer service. Placed another order, questions answered right away, very responsive.
Highly recommend.

I have ordered from this company over the last 2 years and never had an issue...until now.
The good: 1. clear updates on shipping status and delivery date (to US is about 4 weeks) and 2. when available, brand name product with long expiration dates. 3. they respond to emails promptly (although they do not address any issues).
The BAD: 1. they no longer accept credit card payment. You must pay via a direct transfer of immediate funds to them through your bank or credit card.
2. if you order Brand name and they are out of stock, they automatically ship you Generic without contacting you first. This is not stated anywhere on their website.
3. they do not offer a refund for the difference that you paid between the more expensive Brand name and the less expensive Generic name.
4. if you do not want to keep the substitute product (that you did not order), you must pay for return shipping and then they will send you a discount code for future orders.
**UPDATE**
I see that OKDERMO posted a response to my review. Let me make a couple of corrections to their response and then I will address what they offered. First, they stated that I did not address that I wanted a refund for the "substituted" product. This is not true. In my email to them, I stated everything that I stated above in my review as well as letting them know that I could not use their "substitute" product and wanted to return it to them for a refund. Second, it was stated that they reached out to me and I "stayed silent". It is true that they sent me an email right after I posted my original review here, asking me for my banking info so that they could refund me for the generic product. I did not see their email until the next day, when I immediately responded and gave them the requested info. They also asked me if I would revise my review. I have received my refund for the 2 products that I had not ordered. It is unfortunate that it took me having to leave my review here to have them offer the refund. I have upgraded from 1 star to 2 stars. FYI, they told me that the J&J/Janssen Retin A was discontinued by the manufacturer and may never be available again, yet they are still offering it for sale on their website.

Had to pay € 20 for customs duties to Austria. This is not mentioned anywhere on theire web site. Be careful! Will not order again!

This was exactly what I wanted. It’s very difficult to find tretinoin where I live, so I’m very grateful I discovered this website. My order took a while to come because of COVID restrictions, but they delivered as soon as was possible. I would absolutely recommend and will be a returning customer. Im very happy with my order, thank you so much!

Great products and excellent customer service. Will return!

I’ve purchased more than once due to their great customer service, secure ordering, and timely shipping and processing. So far, my experience has been great!

Before I ordered from Okdermo, I had a lot of questions about the product I wanted. They responded almost immediately, even adviced me very well about the best choice for me. They were absolutely helpful in everything: whether in was the payment option or package delivery (as I´ve had some problems in my country with Customs Office but but they found a way to deliver the package to me) Their customer service is simply second to none. And the product is genuine.I am very satisfied.I will definitely recommend them to everyone and order from them again, no doubt about that. Thank you so much Okdermo 🙂

I’m more than grateful to use this product and results are incredible. Quick delivery and response

My order came quickly with no problems. Product seems legitimate.

Order took a little bit of time to arrive because i am in africa, and they are sent by local post. The costumer service though is the best i have dealt with fo far, and the products are fantastic. I definitely recommend.

Very good communication. Order arrived on time. I was worried as it was from overseas, but everything was fine. Will order again.

Despite customs issues, solution-oriented and fast support.

good job hanna

Been trying to buy for about a week now both times it was rejected because they didn’t accept my form of payment which is ok but I don’t want to pay with bitcoins because I know a lot of people that were scammed through it and I don’t trust it. I tried to use western union but I don’t know how to use it and the customer service of okdermo sucks and are very rude

Thanks for your cooperative and support and the service was fantastic

Excellent service and delivery. Products are extremely fresh and have more than a year of validity.

Their customer service is amazing.

And the products they sell are genuine. Hanna is also amazing at dealing with any issues.

Thank you again!