While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I am a disabled veteran with a tbi. I am not a drooling idiot. I have tried numerous ways to verify my account but this abomination is always denying my user name and password. build a simpler program... See more

Rated 1 out of 5 stars

Clunky, difficult to use and unnecessary. I am a Gen Z person who grew up using technology, and it truly makes no sense. Companies -- you are so much better off having employees simply being password... See more

Rated 1 out of 5 stars

Hello It's a totally scam site They give oder/ project on telegram and they says complete project in 3days project kinds link translation work data entry and graphic designing etc when I was compl... See more

Rated 1 out of 5 stars

I don’t remember signing up and found my password was compromised in iPhone passwords. Tried to change my password but my login info is incorrect. ( saved to password but still it’s incorrect ) Clicke... See more

Company details

  1. Software company
  2. Software Vendor

Information provided by various external sources

Okta, Inc. is a publicly-traded identity and access management company based in San Francisco.


Contact info

  • 94107, San Francisco, United States

  • okta.com

1.4

Bad

TrustScore 1.5 out of 5

44 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Been trying to get out of the automatic…

Been trying to get out of the automatic renewal of my account before the end of the “free trial”. Sent dozens of email - absolutely NO response. There is even a customer “representative” that keep sending me email asking how Im doing with the platform and completely ignoring my answers when I get back to her asking to deactivate my account !
There is absolutely NO way to deactivate your account yourself.
I would advise against using Okta, use any other SAML Authenticator- we’re back on 365.

29 December 2021
Unprompted review
Rated 1 out of 5 stars

Worst experience with Okta customer service

Our experience with Okta customer service was awful, to say the least. We have been trying to cancel our subscription for 3 months now.

Since we are still paying for something we requested to cancel months ago and their ''cancel button'' on-site doesn't work, we tried to get in touch with someone.

They either don't reply or reply with an attitude and even worse, they canceled the call we tried to schedule to be able to talk to someone who could help (this just happened actually and was the drop that broke the camel's back and got me to leave this review and waste more time on this matter).

So far, they have charged us 3 months of payment (150USD) and i hope we can put a stop to this soon.

DEFINITELY NOT RECOMMENDED

18 August 2021
Unprompted review
Rated 1 out of 5 stars

Having used Okta for over a year now

Having used Okta for over a year now, I would have to say it's not a product I can recommend. The support and account management work on an average SLA of 5 working days for a response, they are complete unengaged.

When COVID-19 hit and we had to downsize our contract, they refused. Apparently the contract states we cannot reduce our license count, this is despite the new contract not having started.

14 May 2020
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look