Have not recived my product yet sill waiting did no know these pans are made in china i was expecting they would be made ether in japan or america as they go on about japan company and american making... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am enjoying cooking on my pans. With just a little hot water soak, they come clean. The stainless steel bottom is discoloring, can I use a scrubby on the bottom to clean it ? The shipping was slow... See more
After my first uses I found certain spots on the pan became sticky. However after reheating the pan with water and dish soap the stickiness disappears. The company needs to address this either in it... See more
I bought the 10" flat bottom wok and it was what I had vision a small wok to be used in place of a standard frying pan. The higher sides makes for cooking cleaner as oppose to a standard pan. I am si... See more
Company replied
Company details
Written by the company
OkuraCookware.com is a premium cookware brand specializing in high-performance, non-toxic titanium cookware designed for modern home cooking. Okura focuses on durability, safety, and precision, creating cookware that performs consistently while supporting a healthier cooking experience. All Okura pans feature a titanium cooking surface and are completely PFAS-free, PFOA-free, and free from harmful chemical coatings. This makes Okura cookware a safer alternative to traditional non-stick pans. The advanced multi-layer construction ensures fast, even heat distribution, giving users excellent temperature control and reliable results with every meal. Okura titanium cookware is compatible with all stovetops, including induction, gas, electric, and ceramic. Built for daily use, the pans are designed to be long-lasting, scratch-resistant, and easy to maintain. At OkuraCookware.com, customer experience is a priority. The brand offers clear product information, fast U.S. shipping, and responsive customer support. Customers frequently mention the premium build quality, modern design, and noticeable performance improvement compared to conventional cookware. Whether cooking everyday meals or preparing more advanced dishes, Okura Cookware delivers professional-grade titanium cookware built to last.
Contact info
312 W 2nd St Unit #A9152, 82601, Casper, United States
- support@okuracookware.com
- okuracookware.com
3.5
Average
320 reviews
Replied to 80% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
I'm so pleased about your pans are the…
I'm so pleased to know that your pans are the safest ones on the market. I get them clean easier as well. Thanks bunches!!
15 March 2026
Unprompted review
Reply from Okuracookware
Hi Dorothy,
Thank you so much for your wonderful review! 😊 We’re really happy to hear you’re enjoying the pans and find them easy to clean.
Your kind words truly mean a lot to us—thanks so much for your support!
Kind regards,
Sara – Okura Cookware Team
These pans are excellent
These pans are excellent. They are versatile, easy to clean and great value for money. No, they're not cheap, but if you want quality you pay for it.
21 March 2026
Unprompted review
Reply from Okuracookware
Hi Pete,
Thank you so much for your great review! 😊 We’re really happy to hear you find the pans versatile, easy to clean, and worth the investment.
Your support means a lot to us!
Kind regards,
Sara – Okura Cookware Team
Great products.
I received the products I ordered in a timely fashion. My new wok may well be the best cooking pot I’ve ever had. I also really like the titanium cutting surface, especially because the vegetables don’t bounce onto the floor as you cut them. They just stay right there on the surface.
18 March 2026
Unprompted review
Reply from Okuracookware
Hi Annemaree,
Thank you so much for your wonderful review! 😊 We’re really happy to hear you’re enjoying the wok and that it’s performing so well for you.
It’s great to know you’re also loving the cutting surface. Your feedback means a lot to us!
We truly appreciate your support!
Kind regards,
Sara – Okura Cookware Team
I am surprised and extremely pleased by…
I am surprised and extremely pleased by how good my wok pan is. It’s important to follow the instructions given in order to reap the maximum benefits. Proper pan preparation and low to medium heat cooking are the way to go with this “wok”as opposed to traditional Chinese wok pans which are high heat instruments.
For reasons I cannot yet explain, my meals are tasting better with this pan!
20 March 2026
Unprompted review
Reply from Okuracookware
Hi Theo,
Thank you so much for your fantastic and detailed review! 😊 We’re really happy to hear you’re enjoying your wok and getting great results.
You’re absolutely right—following the preparation and using low to medium heat makes a big difference, and it’s great to see you’ve mastered it so well!
We truly appreciate your support and wish you many more delicious meals ahead!
Kind regards,
Sara – Okura Cookware Team
This pan is so light that I can flip…
This pan is so light that I can flip eggs with my wrist. I suffer from osteoarthritis and found cooking painful. I found that this pan is so easy to cook with and so easy to clean. I am also happy that it does not contain any harmful chemicals!
5 March 2026
Unprompted review
Reply from Okuracookware
Hi Maria,
Thank you so much for your wonderful review! 😊 We’re truly happy to hear that the pan makes cooking easier and more comfortable for you.
It means a lot to us that you’re enjoying both the lightweight design and ease of cleaning.
Wishing you many more enjoyable cooking moments!
Kind regards,
Sara – Okura Cookware Team
This pan is NOT nonstick I have to…
This pan is NOT nonstick I have to scrub hard every time I use it. Do not buy.
20 March 2026
Unprompted review
Reply from Okuracookware
Hi Anthony,
We’re sorry to hear about your experience. Our cookware has a natural non-stick surface without chemical coatings, which means proper preheating and a small amount of oil are important for best results.
We’d be happy to help you get the best performance from your pan or find a suitable solution. Please contact us with your order details.
Kind regards,
Sara – Okura Cookware Team
I received pan last week,attached…
I received pan last week,attached handle with a tool provided, looks good and long lasting.
Great looking frying pan, so excited to use it for long period od time.
13 March 2026
Unprompted review
Reply from Okuracookware
Hi Dijana,
Thank you so much for your great review! 😊 We’re really happy to hear everything arrived well and that you’re excited to use your pan.
It’s great to know you like the design and setup—wishing you many enjoyable cooking moments ahead!
Kind regards,
Sara – Okura Cookware Team
Okura saucepan never received
I ordered a saucepan on the 9th of February and have not received it. I contacted them several times and finally received a tracking number which has no updates since 10 Feb. Different people contacted me with differing ridiculous stories but nothing lately except for requests for a review. I have concluded that they are a scam
19 March 2026
Unprompted review
Reply from Okuracookware
Hi Nelda,
We’re very sorry to hear about your experience and understand your concern. This is not the experience we aim to provide.
Your order is in transit, and tracking updates can sometimes take time depending on the carrier and location.
We would really like to resolve this for you as soon as possible. Please contact us with your order details so we can assist you directly.
Kind regards,
Sara – Okura Cookware Team
Okura cookware Rocks. The frying pans I got are…
The three frying pans I got are amazing. They heat up super quick and nothing sticks. Easy to clean. I really recommend this brand Okura, no bull, just results.
Ernie
20 March 2026
Unprompted review
Reply from Okuracookware
Hi Ernie,
Thank you so much for your awesome review! 😊 We’re thrilled to hear you’re enjoying the pans and getting such great results.
“No bull, just results” — we love that! 🔥
We truly appreciate your support and recommendation!
Kind regards,
Sara – Okura Cookware Team
Okura is a scam
Okura is a scam. I sent this email and I have to get response.
Here are the issues with your products that were shipped to me:
The logos stamped at the bottom of the pot and pan are different. The pan clearly indicates “Okura” while the pot doesn’t indicate any brand name.
The threaded studs on the sides of the pan have severe black burn marks caused by the welding of the studs to the pan. The studs also have sharp burs. The welding job is very poor as if it was done by a trainee who is practicing welding. The sharp metal burs on the threads cut my finger while I was holding the pan with my hands. Handles are not sitting on the studs flush with the surface of the pot. In order to install the handles, I have to force the handles in place and still don't fit. From what I see, the bend on the handles were not made correctly.
The inside of the pot is darker material but the inside of the pan is bright shiny color which indicates the pot and the pan are made of different material or different processes were used to make each one. Either the pot and pan were made of different material or manufactured in different places.
The lid of the pan is very loose and wobbles on the pan. The lid and the edges on the top of the pan have different designs making it impossible for the lid to be placed correctly on the pan. This is a safety issue. If the lid falls off the pan when it is heated up for cooking, it could cause burn injury.
The lid of the pot is slightly smaller than the diameter of the pot.
The handles and hardware of the pot were shipped in an open zipper-bag which is very unprofessional and it only proofs that these products are made at home and not in a factory.
The pan was placed in a dark green box with Okura logo on it, while the pan was wrapped in some fabric and placed in and shipped in a basic unmarked cardboard box.
Both the pot and the pan I received are bright shiny silver color and highly magnetic, while we all know that Titanium is not magnetic and that Titanium is a dark bluish color metal not bright shiny silver.
Considering the price of the pan and the pot, and all of the issues listed above, the pot and pan appear to be knockoffs not high quality products as advertised.
Although the cookware is advertised as made in Japan, both items were shipped to me from Shenzhen China. The Japanese products are really high quality and never have so many issues as the products they have shipped to me.
I have serious doubts about the quality of your products, the advertisement, and business practice. This is misleading and rip off.
Based on all the evidence, I am extremely dissatisfied with the products. They are not titanium and are not made in Japan.
12 March 2026
Unprompted review
Reply from Okuracookware
Hi Marika,
We’re very sorry to hear about your experience and appreciate you taking the time to share these details. This is not the standard we aim to provide.
Our cookware is designed with a multi-layer construction, including a titanium cooking surface, and is produced under strict quality control. Shipping routes may pass through international logistics hubs, which can sometimes cause confusion regarding origin.
We sincerely apologize for the issues you described and would like to review this thoroughly and resolve it for you.
Please contact us with your order details so we can assist you directly and offer a suitable solution.
Kind regards,
Sara – Okura Cookware Team
Have not recived my product yet sill…
Have not recived my product yet sill waiting did no know these pans are made in china i was expecting they would be made ether in japan or america as they go on about japan company and american making these product .was not expecting a china nock of.it make me wounder how good the marterls are and quality control is
20 March 2026
Unprompted review
Reply from Okuracookware
Hi John,
Thank you for your feedback, and we’re sorry to hear that you haven’t received your order yet.
Your shipment is in transit, and international delivery can sometimes take longer depending on the carrier.
We also want to clarify that our products are Japanese-inspired and manufactured under strict quality control, while shipping routes may pass through international logistics hubs.
We’d be happy to assist you further—please contact us with your order details.
Kind regards,
Sara – Okura Cookware Team
Like it
Like it! Non-stick pan. Better than other nonstick pans i have bought before.
19 March 2026
Unprompted review
Reply from Okuracookware
Hi Lisa,
Thank you so much for your great review! 😊 We’re really happy to hear you like the pan and find it better than others you’ve used before.
Your support means a lot to us!
Kind regards,
Sara – Okura Cookware Team
The delivery was slow but the pans are…
The delivery was slow but the pans are great. I purchased the two handled pan, loved it and then ordered the large wok. The large wok is wonderful because of its light weight and is versatility. There’s a learning curve to using the frying pan, no more than stainless but the clean up is wonderful.
19 March 2026
Unprompted review
Reply from Okuracookware
Hi Jo L,
Thank you so much for your kind review! 😊 We’re really happy to hear that you’re enjoying the pans and especially the wok.
We appreciate your patience with the delivery and your feedback means a lot to us.
If you ever need any tips or assistance, feel free to reach out anytime.
Kind regards,
Sara – Okura Cookware Team
Worst customer service ever!
Worst customer service ever! All of the positive reviews they wright them them self with AI. Don't buy from Okura Cookware!
9 March 2026
Unprompted review
Reply from Okuracookware
Dear Sam,
Thank you for your feedback. We are sorry to hear you had a negative experience, and we take comments about our customer service very seriously.
We would genuinely like to understand what happened. If you could reach out to us at support@okuracookware.com, we will do our best to make things right for you.
Regarding the claim about our reviews: we can assure you that our reviews are from real customers who have purchased and used our products. We do not generate or post reviews ourselves, and we are proud of the honest feedback we receive from our community.
We hope to hear from you so we can resolve whatever went wrong.
- Aiko
Head of Customer Satisfaction
Okura Cookware
Great product.....love it
12 March 2026
Unprompted review
Reply from Okuracookware
Hi Ryan,
Thank you so much for your kind review! 😊 We’re really glad to hear that you love the product.
Your support means a lot to us!
Kind regards,
Sara – Okura Cookware Team
I agree with Mark
I agree with Mark. delivery was slower than expected. product is good and i could not track it without the order number. should be 1 click and it would take you to status.
18 March 2026
Unprompted review
Reply from Okuracookware
Hi Reggie,
Thank you for your feedback! 😊 We’re glad to hear you’re happy with the product.
We’re sorry for the slower delivery and appreciate your suggestion regarding easier tracking — that’s very helpful, and we’ll take it into account.
If you ever need assistance with tracking or anything else, feel free to reach out.
Kind regards,
Sara – Okura Cookware Team
Poor packaging
I love this cookware! It's so nice I want to give it as a wedding present to my son. My only complaint is the packaging. The knife is shipped in a bubble wrap envelope. No box. For such high quality products, a decent gift box would be nice. I now must search for an appropriate gift box to wrap this present.
17 March 2026
Unprompted review
Reply from Okuracookware
Dear Randal,
Thank you so much for your kind words! we are truly delighted to hear that you love the cookware and that you think it's worthy of such a special occasion!
We completely understand your feedback on the packaging. You are right that a product of this quality deserves an unboxing experience to match, especially when given as a gift. We are happy to share that premium gift packaging is something we are actively working on for the future, and your feedback reinforces exactly why this matters to us.
We hope your son and his partner enjoy the cookware for many years to come. Congratulations to the happy couple!
- Aiko
Head of Customer Satisfaction
Okura Cookware
Great service
I am very happy with the service and and delivery of the pan I ordered. I was kept updated on the delivery process and the pan arrived on time
25 February 2026
Unprompted review
Reply from Okuracookware
Hi David,
Thank you so much for your kind review! 😊 We’re really happy to hear you’re satisfied with both the service and delivery experience.
Your support means a lot to us!
Kind regards,
Sara – Okura Cookware Team
Products are overpriced
There is no real person customer service to get a hold with. You can only reach them by email. Product prices are overpriced. They can give you an additional 5% - 15% if you don't place an order right away. Their discount limited time is false information as well. This discount always pops up everyday.
27 February 2026
Unprompted review
Reply from Okuracookware
Dear Julie,
Thank you for sharing your feedback.
You are correct that we currently operate our customer support exclusively via email at support@okuracookware.com. We understand this is not ideal for everyone, and we are always working to improve our response times to make the experience as smooth as possible.
Regarding our pricing and discounts: we want to be transparent. We are currently running a restock sale, which is why promotional pricing is visible on our website. Additionally, we offer an extra discount to customers who sign up for our email list, this is our way of rewarding those who want to stay connected with the brand. These are genuine promotions, not misleading tactics.
We are sorry if the way our discounts were presented felt unclear or repetitive. We will take your feedback on board to ensure our communication is as transparent as possible.
If you have any further questions or concerns, please don't hesitate to reach out to us at support@okuracookware.com.
- Aiko
Head of Customer Satisfaction
Okura Cookware
I don't know who gave you a one star…
I don't know who gave you a one star because that is insane! I have not found a better pan it is durable it is lightweight it is consistent and easy to clean I am a proud owner for sure I intend to order more from the line of products in the future so many things I have my eye on!!
17 March 2026
Unprompted review
Reply from Okuracookware
Hi Kaila,
Thank you so much for your amazing review! 😊 We’re thrilled to hear how much you’re enjoying the pan and that it’s exceeded your expectations.
Your support and kind words truly mean a lot to us, and we’re excited to have you try more from our collection!
Kind regards,
Sara – Okura Cookware Team
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