The oil, or serum, feels nice, ☺️ but after using two bottles, I started a third bottle, I don't see any difference, 😕 so I can't say , I've benefitted, but I will continue with the third, bottle. Pl... See more
Company replied
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See what reviewers are saying
Very impressed that I received a reply from Veronica within 5 minutes. Her email was caring, understanding and she had already carried out my request. Thank you Varoica.
Company replied
My card was denied but later was ran through again without a bank confirmation or my confirmation, but thankfully I replied to cancel my or and any subscription after that and customer service "Art... See more
Company replied
I tried to order 3 Tonebright dark spot serums just before beginning work. I was simply enraged to be kept on the line for an extra god knows how many minutes trying to evade the ridiculous and insul... See more
Company replied
Company details
Written by the company
Embrace your unique beauty and feel confident in your own skin. Free from harmful chemicals and irritants Get up to 56% smoother, brighter, healthier skin. Conveniently perform from home - minus the ‘clinical’ costs.
Contact info
-, -, -, United States
- 7542276438
- support@olavita.co
- olavita.co
Breach of guidelines
The quick response made you seem very…
The quick response made you seem very classy. I am a senior citizen and I could swear I did not press automatic delivery. If I did. I apologize. Your product is amazing and your customer service is amazing as well. Keep up the good work and thank you for a wonderful start to my day with no stress... wendy
22 June 2026
Unprompted review
Reply from Olavita
Hi Wendy,
Thank you so much for your kind words.
We're delighted to hear that our quick response helped make your day a little less stressful. Please don't worry — these things can happen, and we're always happy to help when customers have questions about their orders or subscriptions.
It's especially wonderful to hear that you're enjoying the product and that our customer service team was able to provide the support you needed. Creating a positive experience for our customers is something we take great pride in.
Thank you again for your thoughtful review and for choosing Olavita. We truly appreciate your support and hope you continue to enjoy the product.
Warm regards,
The Olavita Team
Olavita Liquid Solution Age Erase Formula
The product, Olavita Liquid Solution (age erase formula) has an impressive lineup of ingredients, including some we're all familiar with, like hydrolyzed collagen peptides and some I'd never heard of, like Botulism Toxin and Argareline which provide wrinkle care that I've found nowhere else. I accidentally ordered Olavita LS on a monthly subscription, and after receiving several bottles (which will last a long time), decided to cancel the subscription. It's not often that you get a response from the company namesake but the response from Olivia was polite and swift. She told me that Mark would be helping me, and within hours, I had an amazing letter from Mark confirming the cancellation and refunding the most recent shipment, which I was instructed to keep. You can't ask for more than a facial serum with exciting ingredients and a company with customer service that goes above and beyond.
21 June 2026
Unprompted review
Reply from Olavita
Hi Jayne,
Thank you so much for your thoughtful and detailed review.
We're delighted to hear that you've enjoyed the product and appreciated its unique blend of ingredients. It's wonderful to know that you took the time to explore the formula and found it to be a valuable addition to your skincare routine.
We're also grateful for your kind words about Olivia and Mark. Providing exceptional customer service is just as important to us as creating great products, and we're thrilled that your subscription concerns were handled promptly, professionally, and to your satisfaction.
We'll be sure to share your feedback with both Olivia and Mark. Reviews like yours mean a great deal to our team and motivate us to continue delivering the highest level of service possible.
Thank you again for your support and for being part of the Olavita community.
Warm regards,
The Olavita Team
HORRIBLE HORRIBLE COMPANY TO DEAL WITH - BUNCH OF CROOKS
HORRIBLE HORRIBLE COMPANY TO DEAL WITH!!! It took 3 months to get my money back which I had to fight for & constantly calling them (without return phone calls), emails, etc. Wanted a 10% restocking fee!!! I did not see that anywhere on the website. It actually says: " Try it for 90 days and if you're not completely satisfied, for any reason, send it back and we'll refund the FULL AMOUNT OF YOUR PURCHASE"
They are a bunch of crooks trying to make money out of innocent people like us. Stay away from this company - I can't begin to tell you the nightmare that I went through.
22 March 2026
Unprompted review
Reply from Olavita
Hi Olena,
Thank you for your message, and we’re sorry to hear about your experience.
We would like to confirm that your refund has already been fully processed since June, and the case has been successfully resolved on our side. Depending on your payment provider, it may take 3–5 business days for the refund to appear in your account if it has not already reflected.
We understand your frustration regarding the restocking fee and the return policy. We regret any confusion this may have caused, and your feedback has been shared with our team for review.
At this stage, your order has been fully closed and no further action is required from your side.
If you have any remaining questions or need further assistance, please feel free to reply to this email.
Kind regards,
The Olavita Team
Dan was very understanding and was…
Dan was very understanding and was helpful in canceling my order. I appreciate the options given to me and the speed of which the issue was resolved. Thank you Dan
18 June 2026
Unprompted review
Reply from Olavita
Hi Christine,
Thank you for sharing your experience.
We're delighted to hear that Dan was able to assist you and make the cancellation process smooth and easy. We understand that situations change, and we're glad he provided helpful options and resolved your request quickly.
We'll be sure to pass along your kind words to Dan. Providing understanding, efficient, and supportive customer service is something our team truly values.
Thank you again for your feedback and for giving us the opportunity to assist you.
Warm regards,
The Olavita Team
Your company should tell the truth
Your company should tell the truth! This product DOES NOT WORK -PERIOD!
However, is writing positive reviews, might not be a real consumer. Unfortunately, the product (used six bottles) is rubbish!
18 June 2026
Unprompted review
Reply from Olavita
Hi Marcy,
We're sorry to hear that the product did not meet your expectations.
However, after reviewing our records, we have been unable to locate an order associated with the details provided in this review. Because we cannot identify a corresponding purchase, we are unable to verify the claims regarding the number of products used or the experience described.
We also respectfully disagree with the suggestion that positive reviews on our profile are not from genuine customers. We welcome feedback from all customers, whether positive or negative, and our reviews reflect a wide range of experiences.
If you have purchased from Olavita, we encourage you to contact our support team directly with your order number or the email address used for the purchase so that we can investigate your concerns further.
Kind regards,
The Olavita Team
Prompt attention to my shipping issue
Mark was very prompt and helpful with my shipping issue
18 June 2026
Unprompted review
Reply from Olavita
Hi Courtney,
Thank you for taking the time to share your feedback.
We're glad to hear that Mark was able to assist you quickly and help resolve your shipping concern. Providing prompt and helpful support is something we strive for, and we're pleased that your experience reflected that.
We'll be sure to share your kind words with Mark. Thank you for choosing Olavita and for trusting our team to assist you.
Warm regards,
The Olavita Team
Mark
Mark: First, I would like to thank you for your response to my cancellation. I must say, the product is great, and I gave my daughter a bottle. She loves it too. The only reason I had to cancel is the cost. Just my social security is hard to keep up with the higher cost of everything. I will say that if I have extra cash, I will purchase again. Not only is your product great, but I must say I have NEVER had a customer service representative, namely MARK, take care of me with such passion for the product, but also understood and answered my request quickly and professionally. All the more reason I have nothing to say but good about your company and product, and will order again when I can afford it. Thank you very much, Mark, for your help in this matter.
Mary Greenawalt
17 June 2026
Unprompted review
Reply from Olavita
Hi Mary,
Thank you so much for your heartfelt review and for sharing your experience with us.
We're truly grateful to hear that you enjoyed the product and that your daughter is enjoying it as well. We completely understand that circumstances change, and we appreciate you giving Olavita a try and sharing your honest feedback.
We're especially thankful for your kind words about Mark. Providing compassionate, understanding, and professional support is something we value deeply, and we're so pleased that Mark was able to assist you with your cancellation request and make the process a positive experience.
We'll be sure to share your message with Mark — feedback like yours means a lot to him and the entire team.
Thank you again for your support, and we hope to welcome you back whenever the time is right.
Warm regards,
The Olavita Team
Great Customer Service
Customer service at Olavita is excellent! Texting back and forth with the employees, I found Olavita is eager to please every customer. I haven't used the product long enough to rate it. My hope is that it is as good as it sounds.
18 May 2026
Unprompted review
Reply from Olavita
Hi Barbara,
Thank you for your kind review.
We're delighted to hear that you've had a positive experience with our customer service team. Providing responsive, helpful, and customer-focused support is very important to us, and we're glad that this was reflected in your interactions with our team.
We appreciate that you're still early in your journey with the product, and we hope it meets your expectations as you continue using it. Results can vary from person to person, and consistency is key when incorporating any skincare product into your routine.
Thank you for choosing Olavita and for sharing your experience. We truly appreciate your support.
Warm regards,
The Olavita Team
I know a lot of folks complain about…
I know a lot of folks complain about the customer service, but I've never had a problem. They've always been very responsive. Shout out to Mark most especially! I just mistakenly placed an order twice, and he immediately processed the refund for me.
18 June 2026
Unprompted review
Reply from Olavita
Hi Ella,
Thank you for taking the time to share your experience.
We're delighted to hear that you've consistently had positive experiences with our customer service team. Providing prompt and helpful support is very important to us, and we're especially pleased that Mark was able to assist you quickly with your duplicate order and process the refund right away.
We'll be sure to pass along your kind words to Mark. Feedback like yours means a great deal to our team and motivates us to continue delivering the best possible service.
Thank you for your support and for being part of the Olavita community.
Warm regards,
The Olavita Team
Best customer service
By far, Marc provided me the best customer service I have had anywhere in the last several years. He acted quickly and sent me a kind and understanding letter in response to me canceling my subscription. I have had no other company react so promptly and accepting of my decision.
18 June 2026
Unprompted review
Reply from Olavita
Hi Lee,
Thank you so much for your wonderful feedback.
We're delighted to hear that Marc provided such a positive experience and was able to assist you quickly with your subscription cancellation. We understand that circumstances change, and our goal is always to make these processes as smooth, respectful, and easy as possible for our customers.
We'll be sure to share your kind words with Marc. Feedback like yours means a great deal to our team and highlights the importance of providing thoughtful and understanding support.
Thank you again for taking the time to share your experience and for choosing Olavita.
Warm regards,
The Olavita Team
This company is an absolute rip off to…
This company is an absolute rip off to customers who returned product's and they have taken it to the stretch of 6 months knowing full well they have not refunded me on 3 of there supposedly beauty product's that I decided I didn't want unopened and then to lie and say they put refund into my bank account 1st of may to find it hadn't been put there and with 6 months emails backwards and forwards to still keep me hanging on for my refund knowing it has to go to 120 day's with both bank and clearpay not being able to get my refund back after this so people don't purchase as it didn't work anyway for me hence the returned items so I hope your proud of yourselves olavita shame on you as a company and I know I'm not the first as there is a lot of lady's on trustpilot with complaints you are terrible as a company.
17 June 2026
Unprompted review
Reply from Olavita
Hi Jean,
We're sorry to hear about your experience.
However, after reviewing our records, we have been unable to locate an order associated with the information available to us. Without an order number, email address, or other identifying details, we are unable to verify the claims made in your review or investigate the refund status you referenced.
We would genuinely like the opportunity to look into this matter for you. Please contact our support team directly with your order number, email address used for the purchase, or any other relevant details so we can review your case thoroughly.
We are committed to assisting our customers and would be happy to investigate once we can identify the order in question.
Kind regards,
The Olavita Team
To Mark
To Mark , I am very impressed with your quick answer to my post as l was not aware l had accepted a subscription to my order and would like to thankyou for canceling the said prescriptions, as at 86 yrs of age l do not like the idea of on going amounts being taken automatically from bank account . Once again l really appreciate your prompt action. Regards Mary Rowntree.
17 June 2026
Unprompted review
Reply from Olavita
Hi Mary,
Thank you for your kind words and for taking the time to share your experience.
We're delighted to hear that Mark was able to assist you promptly and provide clarity regarding your subscription. We completely understand your concerns about ongoing automatic charges, and we're glad we could help by processing your cancellation request quickly.
Providing responsive, clear, and caring customer service is very important to us, and we're pleased that Mark was able to make the process easy and reassuring for you.
We'll be sure to pass along your appreciation to Mark. Thank you again for your feedback and for choosing Olavita.
Warm regards,
The Olavita Team
Customer service excellence
Customer service excellence. I initially ordered a bundle of Olavita but unfortunately had to request a refund due to ingredients that I realise I am allergic to after some quick research. I had no issue with the product itself but the service I recieved from Ben was handled without dispute and provided me a full refund due to my skin condition. Thank you Ben for your excellent customer service .
17 June 2026
Unprompted review
Reply from Olavita
Hi REO,
Thank you for taking the time to share your experience.
We're delighted to hear that you received excellent customer service from Ben. While we're sorry that the product wasn't suitable for you due to ingredient sensitivities, we completely understand the importance of taking care of your skin and health first.
We're pleased that Ben was able to assist you promptly and help resolve the matter with a full refund. Providing understanding, fair, and hassle-free support is something we strive for every day, and it's wonderful to know that your experience reflected that commitment.
We'll be sure to pass along your kind words to Ben. Thank you again for your feedback and for giving Olavita a try.
Warm regards,
The Olavita Team
Awesome customer service
I did not get to use the product itself long enough to know how well it works due to prescription creams my doctor put me on. I can say that it felt really good on my skin and had a pleasant smell. But I can absolutely brag on the customer service provided by Olavita, in particular, Mark, who was more than helpful and went above and beyond to help me resolve a small issue. When I finished with prescription cream, I will definitely give Olavita another try and that's mostly due to Mark. Thank you!
16 June 2026
Unprompted review
Reply from Olavita
Hi Michelle,
Thank you so much for your wonderful review and kind words.
We're delighted to hear that you enjoyed the feel and scent of the product, even though you weren't able to use it long enough to fully evaluate the results due to your doctor's prescribed treatment. We hope everything goes well with your skincare journey.
We're especially grateful for your recognition of Mark's support. Providing exceptional customer service is one of our highest priorities, and we're thrilled to hear that Mark went above and beyond to assist you and resolve your concern. We'll be sure to share your kind feedback with him.
Thank you for giving Olavita a try and for considering us again in the future. We truly appreciate your support and look forward to serving you when the time is right.
Warm regards,
The Olavita Team
Problem corrected
I had posted a 1 star review-- trying to cancel an order---but I was billed. Finally, I have received a cancelation and now a credit. Therefore, I wish to post an additional review that they have corrected the issue. Thank you
16 June 2026
Unprompted review
Reply from Olavita
Hi,
Thank you for taking the time to update your review.
We're pleased to hear that the issue has now been resolved and that you received confirmation of your cancellation and credit. While we're sorry for the frustration caused initially, we're grateful for the opportunity to address the matter and make things right.
We truly appreciate you coming back to share an update on your experience. Your feedback means a lot to us, and we're glad we were able to reach a satisfactory resolution.
Thank you for your understanding and for giving us the chance to assist you.
Warm regards,
The Olavita Team
I had an issue with my purchase
I had an issue with my purchase, and the customer service response was SUPER fast
The purchase issue was resolved immediately with no questions asked other than what I wanted to do
15 June 2026
Unprompted review
Reply from Olavita
Hi Don and Tonya,
Thank you for taking the time to share your experience.
We're delighted to hear that our customer service team was able to respond quickly and resolve your purchase issue right away. Providing fast, hassle-free support is something we strive for, and it's wonderful to know that your experience reflected that.
Your kind words mean a great deal to us, and we're grateful for the opportunity to assist you.
Thank you for choosing Olavita. We truly appreciate your support and look forward to serving you again in the future.
Warm regards,
The Olavita Team
Brilliant customer service
Brilliant customer service , I somehow ended up ordering multiple items by mistake and I emails straight away and was dealt very quickly by mark who refunded and changed the order , very pleased
15 June 2026
Unprompted review
Reply from Olavita
Hi Rose,
Thank you for taking the time to share your experience.
We're delighted to hear that Mark was able to assist you quickly after you contacted us about your order. We understand that mistakes can happen during checkout, and we're glad he was able to make the necessary changes and process the refund promptly.
Providing fast, efficient, and friendly customer service is something we strive for every day, so it's wonderful to know that your experience left you feeling pleased.
We'll be sure to pass along your kind words to Mark. Thank you for choosing Olavita, and we truly appreciate your support.
Warm regards,
The Olavita Team
Seen and Heard
I sent in a request to cancel my subscription and asked for a possible refund. I received an email from Mark shortly after sending mine which Mark said my subscription has been cancelled and that I would be receiving a refund. I was thanked for trying the product. Overall I’m very pleased and I thank Mark for his understanding and response.
14 June 2026
Unprompted review
Reply from Olavita
Hi Shirley,
Thank you for taking the time to share your experience.
We're delighted to hear that you felt seen and heard throughout the process. Providing prompt, understanding, and professional support is very important to us, and we're pleased that Mark was able to assist you quickly with your subscription cancellation and refund request.
We'll be sure to share your kind words with Mark. Feedback like yours means a great deal to our team and reinforces our commitment to delivering excellent customer service.
Thank you for giving our product a try and for allowing us the opportunity to assist you.
Warm regards,
The Olavita Team
The put me on a weekly order when I…
The put me on a weekly order when I intended to purchase one jar of neck cream. Did not notice any change in neck appearance after two and a half months. They refused to make good on their promise of unconditional warranty on return of product. I personally do not trust this company.
14 June 2026
Unprompted review
Reply from Olavita
Dear Mark,
Thank you for your message, and we’re sorry to hear about your experience and that you were not satisfied with the results.
We would like to clarify that our **Neck Cream was officially released in May**, and based on your order date, the usage period may still be relatively short for visible results. With skincare products, especially targeted treatments, results can vary from person to person and often require consistent use over a longer period of time.
That said, we understand your concern regarding the subscription setup. Your feedback has been shared with our team for review to help improve clarity during the ordering process.
We also want to confirm that our satisfaction guarantee remains in place according to our policy terms.
If there is anything further we can assist you with, please feel free to reply to this email and we’ll be happy to help.
Warm regards,
Olavita Support Team
Quick response
After sending a request Arte handle it was precision and speed. Within an hour everything was taken care of.
Thank you Arte!
13 June 2026
Unprompted review
Reply from Olavita
Hi Frank,
Thank you for taking the time to share your experience.
We’re delighted to hear that Arti handled your request with such precision and speed, and that everything was resolved within an hour. Providing prompt and efficient support is something we strive for every day, so it’s wonderful to know your experience reflected that.
We’ll be sure to pass along your kind words to Arti. Recognition like yours means a great deal to our team.
Thank you for choosing Olavita, and please don’t hesitate to reach out if we can assist you again in the future.
Warm regards, The Olavita Team
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