Old Bank House Chocolate Shop Reviews 

241
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptional quality and delicious taste of the traditional chocolates, mentioning wonderful options like dipped flakes, creamy buttons, and fruit creams. Consumers also appreciate the secure and careful packaging, ensuring that all delicate items safely arrive in perfect condition. Though some customers noted that postal deliveries take a little longer to arrive and require planning ahead, they still find the service reliable. Reviewers are thoroughly delighted to be able to purchase these wonderful treats online and eagerly look forward to ordering again in the future.

What people talk about most

Product

Reviewers highlight positive aspects of product, frequently praising the incredible flavours, creamy milk... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the delicious... See more

Delivery service

Customers expressed great satisfaction with the delivery service, frequently highlighting the rapid shipping... See more

Order

People report high satisfaction with the order process, noting that it is super easy and straightforward.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered these chocolates many times for my missus, Old Bank House is her no 1 chocolate shop. All her favourites were in stock and delivered in plenty of time for Christmas. Excellent quality as... See more

Rated 5 out of 5 stars

After visiting the Ambleside shop while on holiday in June my husband loved the marzipan logs so I ordered more. Lovely friendly couple run the shop. We bought a big chocolate dinosaur for our 4 year... See more

Rated 5 out of 5 stars

This company are the best at what they do by a country mile . Their chocolate is ridiculously good have never tasted chocolate this good . And I am fussy . You will not be disappointed . Their shop in... See more

Rated 5 out of 5 stars

Great chocolate, safely delivered and in the timescale you say. Meeting expectations is always the best way by setting achievable goals. Really pleased that I remembered to order in time so my favour... See more


Company details

  1. #6 of 40 best companies in Chocolate shop

Written by the company

Handmade Chocolates & Truffles in the Lake District Family Business (Farran family & co.) Shop location: Lake Road, Ambleside Online shop @ www.oldbankchocolates.co.uk Old Bank House Chocolate Shop was founded by owners Mark & Michelle Farran 30 years ago, transforming what was formerly the town of Ambleside’s old District Bank into a luxury confectionary shop in 1992.


Contact info

4.9

Excellent

TrustScore 5 out of 5

241 reviews

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4.9

All reviews

(241)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Lovely Chocolate

Ordering was straightforward, and received my order within a few days. Old Bank House chocolates are always delicious. Always a nice treat.

3 February 2026
Rated 5 out of 5 stars

The best chocolate ever

The best chocolate ever. Have been buying from them for many years. Sadly have not been able to travel for a couple of years so to be able to purchase by post is awesome. Just wish I could purchase a little more at a time. Highly recommended . Pam

30 January 2026
Rated 5 out of 5 stars

Old Bank House Chocolate Shop ' the best chocolate ever '

This company are the best at what they do by a country mile . Their chocolate is ridiculously good have never tasted chocolate this good . And I am fussy . You will not be disappointed . Their shop in Lytham St Annes is a pleasure to visit . A traditional chocolate shop . You can buy online too . You won't be disappointed . I highly recommend the Old Bank House Chocolate Shop

10 December 2025
Rated 5 out of 5 stars

Fabulous chocolates

I’ve ordered these chocolates many times for my missus, Old Bank House is her no 1 chocolate shop. All her favourites were in stock and delivered in plenty of time for Christmas. Excellent quality as usual, hoping she will share a caramel cup with me.🤞

12 December 2025
Rated 5 out of 5 stars

Amazing products

Amazing products, I get stuff from these as a treat. The milk buttons are so creamy and delicious. Highly recommend trying. The staff inside are friendly too, would recommend popping in if you are in Ambleside.

16 December 2025
Rated 5 out of 5 stars

Rum Truffles

The product was delivered as promised and as it is a Christmas present we cannot comment on the rum truffles until after Christmas

1 December 2025
Rated 5 out of 5 stars

Love from the shop to home

I fell in love with these chocolates when I visited the shop in Ambleside. I came out with a bag full of goodies and a card to order online. Having done just that, I am extremely pleased with the items that arrived all neatly packed and are just as delicious as I remember. Delivery takes a few days, which is clearly stated in the website but the wait is worth it.

24 November 2025
Rated 5 out of 5 stars

Great chocolate

Great chocolate, safely delivered and in the timescale you say. Meeting expectations is always the best way by setting achievable goals. Really pleased that I remembered to order in time so my favourite dipped flakes weren't sold out! May have ordered an extra 3 pack of flakes for the order person as a treat! Nobody will find out! 😂

24 November 2025
Rated 5 out of 5 stars

First Time Customer

I had never ordered from the Old Bank House Chocolate Shop before. So I felt apprehensive about buying online but my husband’s birthday was coming up. The reviews were good. They did not disappoint!
The chocolate covered mallows were generously covered (I did order both milk & dark choc!) Delicious with both pink and white mallows! My husband loved the dark chocolate rose creams and violet creams….the best he’s tasted!! I have to admit to also ordering their strawberry chocolate buttons for myself. They were smaller than my usual go to but were divine with more in the bag….so good they didn’t last long. I had thought they would look good on cup cakes but they were gone before that happened!
I have to say everything was well packaged and carefully packed in the box to arrive perfectly. Just order in plenty of time as it’s a small, busy business and delivery took about 7-10 days.

9 October 2025

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