Old Bank House Chocolate Shop logo
Visit website

Old Bank House Chocolate Shop Reviews 

241
•
TrustScore 5 out of 5

4.9

Chocolate shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptional quality and delicious taste of the traditional chocolates, mentioning wonderful options like dipped flakes, creamy buttons, and fruit creams. Consumers also appreciate the secure and careful packaging, ensuring that all delicate items safely arrive in perfect condition. Though some customers noted that postal deliveries take a little longer to arrive and require planning ahead, they still find the service reliable. Reviewers are thoroughly delighted to be able to purchase these wonderful treats online and eagerly look forward to ordering again in the future.

What people talk about most

Product

Reviewers highlight positive aspects of product, frequently praising the incredible flavours, creamy milk... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the delicious... See more

Delivery service

Customers expressed great satisfaction with the delivery service, frequently highlighting the rapid shipping... See more

Order

People report high satisfaction with the order process, noting that it is super easy and straightforward.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered these chocolates many times for my missus, Old Bank House is her no 1 chocolate shop. All her favourites were in stock and delivered in plenty of time for Christmas. Excellent quality as... See more

Rated 5 out of 5 stars

After visiting the Ambleside shop while on holiday in June my husband loved the marzipan logs so I ordered more. Lovely friendly couple run the shop. We bought a big chocolate dinosaur for our 4 year... See more

Rated 5 out of 5 stars

This company are the best at what they do by a country mile . Their chocolate is ridiculously good have never tasted chocolate this good . And I am fussy . You will not be disappointed . Their shop in... See more

Rated 5 out of 5 stars

Great chocolate, safely delivered and in the timescale you say. Meeting expectations is always the best way by setting achievable goals. Really pleased that I remembered to order in time so my favour... See more

Company details

  1. #6 of 40 best companies in Chocolate shop

Written by the company

Handmade Chocolates & Truffles in the Lake District Family Business (Farran family & co.) Shop location: Lake Road, Ambleside Online shop @ www.oldbankchocolates.co.uk Old Bank House Chocolate Shop was founded by owners Mark & Michelle Farran 30 years ago, transforming what was formerly the town of Ambleside’s old District Bank into a luxury confectionary shop in 1992.

Contact info

4.9

Excellent

TrustScore 5 out of 5

241 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(241)

47 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Although not a vast selection online

Although not a vast selection online, it was fairly easy to choose, having browsed the shop when we were in Ambleside. This is a present and I know it will be very well received. Ordering was straightforward and the parcel was well wrapped and protected. Delivery was fairly prompt. Would definitely order again but would probably order more!!

8 November 2024
Rated 5 out of 5 stars

I made two orders

I made two orders - one for daughter, one for brother and they both said the chocolates were lovely, my brother said these chocolates are the best he has ever tasted

6 June 2024
Rated 5 out of 5 stars

Awesome!

We visited in person and chose a selection of chocs, but the violet and rose creams were so special that we had to order more when we got home!
Quick delivery of delicious chocolates for a special occasion! Thank you!

21 June 2024
Rated 5 out of 5 stars

Great taste!

Ordered these based on a recommendation from a friend. They arrived promptly and tasted absolutely delicious!

Would definitely recommend!

26 March 2024
Rated 5 out of 5 stars

Highly recommended

Delivery was on time and the chocolates were very well received as a Mother’s Day gift. Absolutely delicious.

29 February 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look