Old Bank House Chocolate Shop Reviews 

241
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptional quality and delicious taste of the traditional chocolates, mentioning wonderful options like dipped flakes, creamy buttons, and fruit creams. Consumers also appreciate the secure and careful packaging, ensuring that all delicate items safely arrive in perfect condition. Though some customers noted that postal deliveries take a little longer to arrive and require planning ahead, they still find the service reliable. Reviewers are thoroughly delighted to be able to purchase these wonderful treats online and eagerly look forward to ordering again in the future.

What people talk about most

Product

Reviewers highlight positive aspects of product, frequently praising the incredible flavours, creamy milk... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the delicious... See more

Delivery service

Customers expressed great satisfaction with the delivery service, frequently highlighting the rapid shipping... See more

Order

People report high satisfaction with the order process, noting that it is super easy and straightforward.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered these chocolates many times for my missus, Old Bank House is her no 1 chocolate shop. All her favourites were in stock and delivered in plenty of time for Christmas. Excellent quality as... See more

Rated 5 out of 5 stars

After visiting the Ambleside shop while on holiday in June my husband loved the marzipan logs so I ordered more. Lovely friendly couple run the shop. We bought a big chocolate dinosaur for our 4 year... See more

Rated 5 out of 5 stars

This company are the best at what they do by a country mile . Their chocolate is ridiculously good have never tasted chocolate this good . And I am fussy . You will not be disappointed . Their shop in... See more

Rated 5 out of 5 stars

Great chocolate, safely delivered and in the timescale you say. Meeting expectations is always the best way by setting achievable goals. Really pleased that I remembered to order in time so my favour... See more


Company details

  1. #6 of 40 best companies in Chocolate shop

Written by the company

Handmade Chocolates & Truffles in the Lake District Family Business (Farran family & co.) Shop location: Lake Road, Ambleside Online shop @ www.oldbankchocolates.co.uk Old Bank House Chocolate Shop was founded by owners Mark & Michelle Farran 30 years ago, transforming what was formerly the town of Ambleside’s old District Bank into a luxury confectionary shop in 1992.


Contact info

4.9

Excellent

TrustScore 5 out of 5

241 reviews

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4.9

All reviews

(241)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

Website saves me a 2 hour round trip

I used to drive up to Ambleside each December to buy a supply of my partner's favourite chocolates for Xmas gifts - a 1 hour trip each way. Now I can shop online and browse the ever increasing range of chocolate treats and have them delivered to my door. Perfect! Goods arrived well packed and protected and in good time. Great service.

13 December 2023
Rated 5 out of 5 stars

Gorgeous chocolates

Gorgeous chocolates! delivered on time and packed well.
I wish they would sell, online, the milk chocolate lime creams which we bought in the shop in the summer.

28 November 2023
Rated 5 out of 5 stars

Can't fault the Chocolates l have…

Can't fault the Chocolates l have bought them many times when in Ambleside This is the first time l have ordered online but the delivery by Royal Mail was woeful due on the Friday morning then Saturday and eventually came late on the Monday evening

17 November 2023
Rated 5 out of 5 stars

Amazing chocolates and brilliant customer service.

Amazing chocolates and brilliant customer service. I enquired as to whether my order could be processed faster as it was for my mother's upcoming birthday and they were very happy to help me, ensuring that my mum received them before her birthday. I have had these chocolates many times before and they are by far the best chocolates I have ever eaten. I can thoroughly recommend the Old Bank House Chocolate Shop if you are wanting quality chocolates.

16 November 2023
Rated 5 out of 5 stars

Delicious cholates

Easy to order, super fast delivery. Wow wow wow absolutely delicious chocolates, lovely thick chocolate. Will be ordering again.

17 October 2023
Rated 5 out of 5 stars

Excellent chocolate

Excellent chocolate, chocolate how it used to be. Always call in the shop when in the Lake District. The chocolate flakes are a legend. Thank you so much 😊

4 October 2023
Rated 5 out of 5 stars

Lovely chocolates

Speedy delivery, love that they delayed posting because of the heatwave so you didn’t get mushy chocolates delivered. Chocolates were lovely and felt a bit more special. Will be ordering again for Xmas gifts

11 September 2023
Rated 4 out of 5 stars

The chocolates are amazing

The chocolates are amazing, the packaging was done with impressive care and attention, items individually wrapped. My only complaint would be that none of the chocolates have a Best Before date. I do often eat them after the date given but very useful to have a guideline from the manufacturer, the one with the most information. Also, as I limit my weekend choc intake to 200g, the weight would be good. I know of no other chocolate manufacturer who does not put on a best before date. Indeed I understood it was illegal though things may have changed.
I hesitated to write a review because your chocolates are delicious and I didn’t want to take anything away from them. However, receiving at least 4 emails requesting a review I feel piqued enough to give my honest opinion.

21 August 2023
Old Bank House Chocolate Shop logo

Reply from Old Bank House Chocolate Shop

Thank you for taking your time to leave a review!

We are very happy to hear that you enjoyed your chocolates and you were pleased with the packaging of the order! We take care to ensure all chocolates are packed well so that they arrive in perfect condition for consumption, so this is well received to know it is appreciated.

Our apologies on the missing 'best before labels'. This is something we apply manually to each item before dispatch, but seems unfortunately on this occasion we have forgotten to do so. I can only extend our sincere apologies and will ensure this will not be missed again in future.

For your peace of mind, our products have a minimum of up to 3 months for best before when stored correctly in a cool dry location. We also advertise the weight of each item located amongst the product specifications on each product page of our website, if you wish to refer to this information.

Once again we appreciate your review and thank you for your custom! We hope to see another order again from you soon :)

All the best,
Old Bank House Chocolate Shop

Rated 5 out of 5 stars

Moreish and a treat to the senses

Über slick service.
Divine, thick chocolate and decadent centres.
Owner in the shop was also a delightful guy.
All round awesomeness keeps us a returning customer each month.
Power packed with deliciousness

29 July 2023
Rated 5 out of 5 stars

A must for any chocoholic!

I’m always on the hunt for some ‘posh’ chocolates, I’ve tried a few sites but found this one randomly and I was not disappointed! These have got to be the best chocolates I’ve every tasted! No they aren’t cheap, but it’s a case of quality not quantity! Will definitely order some more, already told my hubbie i want some for Xmas.
A must for any chocoholic.

24 July 2023
Old Bank House Chocolate Shop logo

Reply from Old Bank House Chocolate Shop

Thank you for such an amazing review! So glad you enjoyed your chocolates and we look forward to your next order :)
Old Bank House Chocolate Shop

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