Good service although the chat bot doesn't communicate with customer service. Chat said that second order would be included with first as made within an hour and so postal charge would be for... See more
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Having purchased some strip lights from the company I decided to buy som more of the same as I was very pleased with the product. Unfortunately I could not find this again on the company's website (wh... See more
Three item's, two different shipments. First shipment missing two items, upon emailing a was notified that they would be arriving next day, and they did 👍. The best price you'll find on that manuf... See more
A great service, I live in the Highlands and Islands and no additional charges for postage (accepted it takes a day longer, but I am 650 miles north on London, everything takes a wee bitty longer)...... See more
Company replied
Company details
Written by the company
Team Olectrical is a team of entrepreneurs passionate about technology and innovation, working towards getting life easy. Our goal on Olectrical is to provide a marketplace for sellers and a single place for the customer to buy all electrical products at a discounted price and also to save money, save energy and reduce the carbon footprint.
Contact info
13 Barrow Hill Close, Holborough Lakes, Snodland, Kent, ME6 5FX, Snodland, United Kingdom
- +447342871224
- info@olectrical.co.uk
- olectrical.co.uk
4.1
Great
269 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Attention from Customer Services was…
Attention from Customer Services was excellent when I encountered a problem with a product; also very prompt. Cannot fault them.
18 November 2022
Amazing customer service
Amazing customer service
Thanks and great to have business with you
19 November 2022
Amazing service nothing took much…
Amazing service nothing took much trouble. Well done.
17 November 2022
Ordered 2 heat bars
Ordered 2 heat bars, showing stock when ordered to be told next day no stock until mid December, even when told no stock, they are still showing in stock
4 November 2022
worst customer service ever
worst customer service ever. had some issues with my order and you can never get through to them
4 November 2022
Disappointed
Paid my money for an item ‘in stock’ in multiples on the website, not once but twice, only to to receive an email telling me ‘sold out’. Not really good enough, is it, especially when offered a higher priced, bigger alternative - I’ve done my research and know what I need.
2 November 2022
Find another supplier!
I previously gave this company a great 5 star review but sadly can’t on this occasion. With the only means of phone contact being a mobile which is never answered and voicemails which also go unanswered coupled with an online system which takes payments for which they have no stock it would be well to steer clear.
Then received a substitute item which has useless and out of date instructions and can only be programmed using their internet app. Contact with the company - email only - resulted in an assurance the manufacturer would contact me (didn’t) and Oelectrics would ensure things were resolved. Having had an electrician look at it who then got a computer technician both concluded the control unit was faulty I requested to return the item but was basically told it wasn’t their problem. I have now given up
24 October 2022
Lights look great in the photos but…
Lights look great in the photos but that’s all I have right now. Ordered almost 2 weeks ago, emails sent to their customer service team and 4 days later still no reply, no product and no update.
13 October 2022
Great product and service
All round good company. Good price, product, service and delivery.
21 October 2022
Impressed…
Arrived in quick time and installed them really surprised by the great improvement on light in my garage/workshop
12 October 2022
Awfull service
Ordered two items on the website and then the following day told they were out of stock and then told I could have different ones but would be more money
8 October 2022
Item shown isnt what i got
Item shown isnt what i got, ive emailed them awaiting their reply.
2 October 2022
Wow amazing I'm so happy with lights
Wow amazing I'm so happy with lights. Makes my salon 5 🌟 🤩 thanks alot
19 September 2022
Simple to order and arrived on time
23 September 2022
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