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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, excellent design, and versatility, often highlighting their comfort and practicality for daily use. Many appreciate the thoughtful functionality and aesthetic appeal, noting that the items meet their expectations and often exceed them. The delivery service is frequently described as fast and smooth, with many consumers receiving their orders promptly and well-packaged. However, some people were dissatisfied with certain aspects, such as the durability of straps or the internal padding shifting after a short period. A few customers also experienced issues with delivery times, with some orders arriving late or taking an unexpectedly long route, leading to frustration. There were also occasional comments about specific bag models not being as roomy as anticipated or lacking structure, and some found the straps uncomfortable or prone to falling off the shoulder.

What people talk about most

Product

People report positive experiences with product, praising the bags for their quality materials, versatile... See more

Quality

Consumers find quality to be positive, with many praising the great quality bags, materials, and overall... See more

Delivery service

Reviewers express satisfaction with the delivery service, frequently highlighting fast shipping and timely... See more

User experience

Clients share positive opinions on user experience. Many reviewers praise the user-friendly website,... See more

Order

Customers generally had positive experiences with their orders. Many reviewers found the ordering and... See more

Based on these reviews

Rated 5 out of 5 stars

Haven't worn any other bag! It really is everything that's mentioned in the product characteristics. Super comfortable, gets complimented all the time and fits my everyday needs, including the work l... See more

Rated 5 out of 5 stars

I really like this backpack, which is why I'm giving it 5 stars. It's really well-made. However, I'm a bit disappointed that the padded material inside one of the shoulder straps has already shifted d... See more

Rated 5 out of 5 stars

I have now acquired several bags, with the last one coming hopefully by the 24th of December. I have so many because they are a combination of coziness and elegance and obviously I really like them!... See more

Rated 5 out of 5 stars

Ölend bag is so comfortable when wearing it since the soften belt and the bag itself capacity is big enough to fit in my whole day items during my yoga teaching everyday! Awesome design and so colorfu... See more


Company details

  1. Bags and luggage shop

Written by the company

We create the perfect tool for the modern explorer like you are. Exceptional bags for your greatest adventures. Designed in Barcelona.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My everyday bag

I’m really happy with my Olend bag. The delivery was fast and the quality is excellent. I use the bag almost every day and it still looks great. It’s practical, well-made, and perfect for daily use. Definitely a great purchase!

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Love my bag

Love my bag, use it every single day and it arrived much faster than expected. Only downfall is I wanted to return the extra strap I got, however the process of returning it meant I’d have to pay a lot more money for the shipping and get no credit or refund, so I've just kept it with unfortunately no use for it.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Greek reviewing

Navigating through the website was really easy. Also, shipping was really fast and simple. You gave me a 10€ off coupon code for my next purchase :)

15 January 2026
Unprompted review
Rated 5 out of 5 stars

10/10 Customer Service

I am incredibly impressed with this company! They were super nice and accommodating when my package was not received. The mail service did not deliver the package to my apartment correctly, and when I contacted the company for support, they were quick to respond and assist with a replacement to ensure I received my order. This is top-quality customer care in my opinion!

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Love that brand!

Love that brand, I currently own 3 different models, I wish I could buy all colors of all models!

18 February 2026
Unprompted review
Rated 5 out of 5 stars

I love my bag. So. Much!!!!

I love my bag so much!! I wanted a bag with a lot of space, that was comfortable and practical. If it could also be a backpack if I needed it to, it would be a plus. This one is all of those things. The only thing I would change about it is the small strap on the bag, I would make it a bit bigger, so I can get my arm in there with a coat on. Other than that, it's amazing and that is not enough for me to give this bag less than 5 stars.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

already got my second olend bag!

already got my second olend bag!! nico and ona - love that the can fit all i need for my day (including notebook), the material is nice and love that there are so many colours to choose from!

17 February 2026
Unprompted review
Rated 5 out of 5 stars

It’s my everything bag!!

I bought the Soft Bag in Cherry red + Pale pink & it’s been my go-to bag since. I love the many ways to use the bag, primarily as a tote but I tried the backpack option while going through the airport and found it to work just as well! I got so many compliments on the bag and I plan to purchase more of the bags in the future the quality is also next to none.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Obsessed

Bought three Ona bags in less than two months!! Simply in love, the style, the looks, the quality it's simply amazing !

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Super

All of the purses have amazing quality, they are super versatile and they ship fast. Love love love this brand.

9 February 2026
Unprompted review

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