Olive (England — not Melbourne, not Dublin) Reviews 

253
•
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the exceptionally prompt delivery service and the highly attentive customer support team that quickly resolves any shipping or order issues. Many people also appreciate the beautifully stylish designs and gorgeous clothing items that make shopping enjoyable. Shoppers consistently mention how straightforward and easy the online return process is when items need to be sent back. Some reviewers were not happy with the overall fabric quality, noting that certain garments feel extremely thin, cheap, or show unexpected pilling. A few other people also felt that the clothing sizing ran way too small and uncomfortable for regular wear.

What people talk about most

Product

Customers had positive experiences with product, expressing immense delight over the gorgeous designs,... See more

Quality

Customers consistently note positive experiences with quality, often praising the beautiful fabrics, great... See more

Customer service

People report positive experiences with customer service, consistently praising the swift response times and... See more

Return policy

Reviewers mention positive feedback about return policy, highlighting fast returns and straightforward online... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping times and prompt... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The cut is beautiful on their volk wool pants, the finish details too, BUT the fabric quality is not acceptable. In higher stress areas there's HEAVY pilling, connected to low quality fabric. I'd wish... See more

Rated 5 out of 5 stars

Ordering from France, my parcels were held at customs. The customer service was really fast to answer to my complaints. They apologised and arranged a new shipping via FedEx priority that I receive... See more

Rated 5 out of 5 stars

I have twice had issues when returning parcels through the postman. Once labels switched and recently one was not returned to Olive . I am blown away by their respect ,patience,prompt and excellent cu... See more

Company replied

Rated 5 out of 5 stars

I sent an eBay parcel to Olive by mistake :/ They were absolutely wonderful about it. They patiently replied to all my emails and explained I could email them a postage label and they would look out f... See more


Company details

  1. Shopping & Fashion

Written by the company

We are the contemporary British brand Olive, retailing from oliveclothing.com. We are not related in any way to olivemelbourne.com or olivebennett.com. If your review relates to an experience with one of the above websites, please locate their own TrustPilot page to report your experience in the correct location.


Contact info

3.7

Average

TrustScore 3.5 out of 5

253 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(253)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A nice discovery

I just discovered this brand, reading the bad reviews I was a bit hesitant but my experience was a good product, super fast delivery and a correct price. The trouser I ordered fits me perfectly and was delivered, outside the UK, the next day. So far I have no complains

4 April 2023
Unprompted review
Rated 1 out of 5 stars

I would highly avoid purchasing anything

Clothes look really nice but the positives end here. Quality is really bad and the prices so high. I don't mind buying an expensive piece if I know it will last me for a long time but everything I have purchased that wasn't a poor fit(because a lot of things I had ordered fitted me very poorly and had to return) either got ripped or stretched out within less than a year of a purchase. This makes the brand highly unsustainable unfortunately. I would not recommend purchasing anything from this shop.

29 March 2022
Unprompted review
Rated 1 out of 5 stars

Bad Quality, High Prices. THEFT

This company is engaging in straight up theft. You pay high quality prices and what you get is almost embarrassingly constructed. There's no accounting for where it was produced, and you don't find out what it's made of until you receive it (and the answer is moldy scratchy wool, or gross polyester). The seams aren't even straight and my sweater arrived with a hole in it. I'm embarrassed to say what it cost me and the return process is patchy (they tell you to track it yourself, no label created, nothing). STAY AWAY if you can. There's a reason why there's no reviews on their website and no comments allowed on their IG. Learn from my mistakes as I'm not really hopeful I'll get any of my money back at all from these thieves.

17 March 2023
Unprompted review
Rated 1 out of 5 stars

This is a VERY weird company

This is a VERY weird company: ~ utterly out of step ~ something significantly ‘not quite right’. Interactions with staff were distasteful and odd .. customer ‘service’ … an inappropriate, intense, completely obsessive email style. A simple matter of a mislaid item (their fault) was a never ending saga; a risible endless interaction with 100% tiresome individuals. Incidentally, the clothes are not nice, the service is cynical, the raison d’etre pointless.

15 December 2022
Unprompted review
Rated 2 out of 5 stars

Spend money elsewhere

Good things-shipped asap and Olive paid for duties, material feels like it will last forever and withstand anything (its potato sack material), and the high-low style is hard to come by. V cute style!

Not so good things-material is coarse, this is not a cozy sweater. Olive’s sizing guide is awful. I even contacted their Support team for clarification and they could not care at all.
If you're still looking to buy as reference, I am a size xs/S in Aritzia and Medium in Zara/Simons/Plenty/frank and oak, and I fit in the S/M in their jumpers if this helps.

24 February 2023
Unprompted review
Rated 1 out of 5 stars

Really do not order from this company

Really do not order from this company . My throw has arrived with LOTS of pulls in it ( pictures sent ) and they are making me pay to return it. I have disabilities also and can't always get out. They are now ignoring all my emails. Dreadful and ignorant company

Re: Re Order 32982 |

7 February 2023
Unprompted review
Rated 2 out of 5 stars

Poor quality for price

Such a shame, style and fit of the dress I purchased were great but the quality of the finish and the fabric (100% polyester ) were dreadful. For £89 I expected something much better. If they would remake the dress in cotton fabric I would buy tomorrow.

25 January 2023
Unprompted review
Rated 1 out of 5 stars

Awful quality trousers for the price…

Awful quality trousers for the price you pay. 80 quid for the cheapest and worst quality corduroy trousers.
Better off going to a vintage shop and buying old 2nd hand trousers instead.

21 January 2023
Unprompted review
Rated 5 out of 5 stars

I love my Jane turtle neck jumper..

I love my Jane turtle neck jumper..
its very soft and nice colour..
I look lots of brand to buy pink colour jumper .. couldn't find right pink ..but this baby pink so perfect I love !

thank you

Sophie

20 December 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service: item didn’t suit unfortunately but olive were happy to help with returning. Postal strikes delayed arrival and return, taking me outside the return window but olive were understanding and offered a full refund upon return. Thank you guys!!

15 January 2023
Unprompted review
Rated 1 out of 5 stars

Beware! Avoid, avoid, avoid

Beware! Do not use this company!
I spent £177.00 for a pair of pyjamas and a dressing gown.
I then received a separate invoice from FedEx demanding I pay £48 duty on the goods I purchased from Le-Olive!
When I contact Le-Olive I was told it was in the T&Cs.
What a joke.

21 December 2022
Unprompted review
Rated 1 out of 5 stars

Style over substance

Totally fell for the photo, but material and make were awful. The dress looked as though it came from a market stall where it would have cost a third of the price. Allegedly the fabric was cotton flannel but it had neither softness nor warmth. And it was so poorly constructed.

The delivery and refund were prompt

25 November 2022
Unprompted review
Rated 2 out of 5 stars

The dress I bought looked good but..

The dress I bought looked good and fitted quite well even though it was a one size (I’m a 12). But the quality of the cloth was poor. It was costly and I would expect better quality for the price. And it should have had pockets!

18 November 2022
Unprompted review
Rated 5 out of 5 stars

I bought boucle jumper last year from…

I bought boucle jumper last year from Olive .. so loved red colour way.. so bought green again this year I love even more.. good quality and price ..
I might buy roll neck one soon!
Thank you Olive! ❤️

15 September 2022
Unprompted review
Rated 5 out of 5 stars

CUSTOMER SERVICE After reading some of the reviews I…

After reading some of the reviews I can't believe we're talking about the same company!!! Excellent customer service, as I forwarded a return for another company to them by mistake and they then posted on for me I was so grateful no quibble. They're clothes are good quality too and reasonably priced when you look at other companies who do similar contemporary styles, follow their guidelines on sizing. Alison

1 November 2022
Unprompted review
Rated 1 out of 5 stars

The quality of the shirt I got is…

The quality of the shirt I got is terrible. I feel like I could have found something better at the thrift store. Believe everyone when they say their customer service is terrible because it’s true!!! I’ve been trying to get the return process going and I’ve been waiting days. Would absolutely never shop again.

26 October 2022
Unprompted review

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