Oliverandgrace Oxford Reviews 54

Clothing was not cheap, website is polished. Received the items and the quality was terrible. The items looked nothing like they did on the website. I wrote an email requesting a refund. My options were to either send the items back to China at my own expense or keep the items for a 10% discount. I paid $190 for my items, they aren’t worth $10. It’s a scam, do not order from them.

I ordered the "Minimalist Linen Two-Piece Set". What I received was an inferior product that did not remotely resemble what I ordered. I realized at that moment that this was a scam company. I contacted them requesting a full refund immediately, giving them a deadline to refund my money by.
After telling me in order to get a full refund I needed to return the product at my expense, offering me a 20% credit and increasing the 20% to 30%, they finally issued me a full refund. Each time they contacted me, I responded by saying "the only option they had was to issue me a full refund, that the clock was ticking and if I didn't have my refund by the deadline, I would move on to the next step. Reportng them to my credit card company do a charge back. Please be aware this company sells products on Walmart under the name Baituer

Scam - seems like they are out of New York with the couple standing inside their boutique. Everything comes from China and it’s cheaply made. DON’T SPEND ANY MONEY ON THIS SITE! Returns to China.

I do not write reviews but this is not right!!!!

Waited 3 weeks for delivery and what arrived was nothing like the Iconic M65 jacket from the Vietnam era.

It was a poorly made replica in cheap cotton fabric.

It did not resemble the desciption or the features of the advertised jacket.

So I sent a very polite email and 2 messages via socila media with no reply.

My advice is do not buy from this company as they are scammers.

Sent the jumper back well before Christmas with a note saying it was substandard return post cost £21.70 !!!! Got home to a parcel today and it was the bloody jumper I sent back Please please please don't use the scamming shit show.I only gave them 1 star as they didn't give me another option.Please don't be fooled by them or any other alias they use😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

I ordered a beautiful dress from their website. The return policy seemed in earnest, and seemed like an overall safe purchase with a good chance of getting what I ordered. Then I checked out- saw that purchase was to be on a long trip from China. 1st red flag. Recv'd the item after a LONG wait and it was indeed a cheap rendition of a dress- nothing like what I ordered. They returned my email with how my complaint did not fit within their return policy, and that it would be best for me to accept a 15% refund outright... that it would be at my expense to ship back to and address they provided in China, and then a long wait, then it 'may get lost' and they would not be responsible.... I found the statement on the site that stated prepaid return slip and requested it. I am sure I will not get it, lucky if I get 15%... This is the nightmare, red-flag reason why buying online is so sketchy, and just not worth leaving Amazon? I feel for actual personal sites- that I will have full reservation ordering from bc of this. This is a DEAD-END company. Do not waste time or money ordering anything you may see on here- you will not get it. or your money back. ** it states '220,000 positive reviews' and 4-5 stars..... Websites can be designed by anyone.... this is proof.

NOT AT ALL like pictured. Simple silkscreen print made in and shipped from China.
Cheap cheap cheap

I'd ordered two items of clothing which is absolutely rubbish. I've also requested quite a few times for a return label. And a full refund. Only received a story saying their disappointed I'm not happy with the quality, and suggesting an alternative. Which I'm not interested in.. legal help is my next step forward..Do not purchase anything from this company

My husband liked what was described as a zip up pullover, with a stags head embroidered on it, fleece lined, so I decided to get it for him for Christmas and a second for my son in law. They looked lovely, the material looked like a brushed type fabric. When they arrived I was so disappointed, they were a shiny cheap looking fabric, I contacted the company through there web page asking to return them, they didn’t reply, so I emailed them directly, I eventually received a reply, offering me a discount on other items if I kept the order, I told them I was not interested, but they continued sending me different offers, I asked for the return address eventually I was given it and to my dismay it’s in China, I had assumed with a name like Oliver and Grace Oxford, it was coming from England, anyway I was told I had to pay postage and possibly a customs fee and it had to be received within the 30 days, after all there delaying tactics we were now only a few days from Christmas, I wasn’t confident they would receive it in time, I contacted the company again asking them when exactly did the 30 days end and told them how long the post should take and would they honour the refund, I never received a reply. I new what was going to happen I would spend more money on postage and customs and they would turn around and say they didn’t receive it back in time. I won’t be making this mistake again, if the website doesn’t have a phone number or address I won’t be ordering anything.

I would give a minus if I was able ordered stag top . Arrived sent it back registered post arrived in china 1st dec customs. Ans still no refund . They have now ignored my emails.
Don't use company name gives false idea based in Oxford oh how wrong we are.
Cost 23.00 to send item. Back
A s my bank can't help me
AVOID

SCAM alert do not use this company garment was very bad quality they insisted I returned to China and no refund ever recieved. DO NOT PURCHASE FROM THEM

DO NOT USE THIS COMPANY
I ordered two items which when they arrived was far too big & the other was a horrendous cheaply made rubbish for the price but was also too big - when I tried to return them I was told they had to go back to China - now this ‘British looking website’ is a con cos it was going to cost me another £30 plus to return to China through no fault of my own. I followed their size guide but it was way out. I wouldn’t touch this company with a ten foot barge pole. Ended up getting £26.97 back for a £89.90 order & items I wouldn’t give house room too - lesson learned.

The design is simple yet elegant, exactly what I was looking for. Quality-wise it exceeded my expectations, it feels luxurious. Customer service helped me adjust my order with no hassle. It arrived quickly and perfectly protected.

I had been looking for the perfect sweater for winter for a long time, one that is warm but still looks good. I came across an ad from Oliver & Grace and decided to order a sweater. When it arrived, I immediately ordered two more in different colors. I’m so happy with it and would definitely recommend it to everyone.

As many others have already said, the quality of their clothes is an absolute disgrace, nothing like the pictures shown on their website/fb page… then there’s the returns protocol… an offer of 30%refund and keep the clothes, or 60% gift card and keep the clothes … why would you want to purchase more inferior garments… so then you are advised that you can return the items to China at your own expense!!! My advice is to give them a WIDE berth!! I wish I had read the reviews before purchasing, however the Salvation Army have two men’s sweaters they didn’t have before!

I ordered a sweater for my husband here and he is so happy with it. Iimmediately ordered two other colors. The delivery was good and the quality of the sweaters is excellent.

Do NOT buy from this company. The jumper I purchased bore no resemblance to the pictures on line. I returned it but am not getting a refund so now I have no jumper and no money. Do not touch them wi5 a barge pole.

Terrible quality didn’t even want to give them one star, stay well away from the one big scam

Cheap, horrible material and not at al like the picture.

Avoid at all costs - complete waste of my hard earned money.

Offered a small discount if I kept the product or you have to ship back to China at your own expense. Product is not worth keeping.

The items description said Pullover which to me is a Jumper made of wool or cotton coming from Oxford, but it was shiny and cheap looking and came from China, that says it all really, I have contacted a person who has not been rude just adamant that the item has to go back to China, so I have yielded and sent it back, this is one company I will not use again.
I think trading standards would love to get there teeth into this company.