Oliver Spencer Reviews 

768
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 90 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the exceptional quality of the premium fabrics, stylish designs, and comfortable fit found across a wide range of available garments. Shoppers also appreciate the remarkably fast, reliable delivery service and the careful, neat packaging that makes receiving every online order feel like a wonderful treat. Furthermore, the support team is described as extremely helpful and efficient whenever customers require assistance or need to process smooth returns. Some reviewers were not happy with delivery delays, noting that shipping took an unexpectedly long time or encountered frustrating courier problems.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the stunning quality, perfect fit, and... See more

Quality

Users describe positive interactions with quality, expressing strong satisfaction with the premium fabrics... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that shipments arrive on... See more

Service

Consumers find service to be exceptionally positive, frequently praising the fast, efficient, and helpful... See more

User experience

Reviewers express satisfaction regarding user experience, noting that ordering online is a breeze with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used to buy a lot of clothes from Nigel Hall's shops but since he stopped trading it has been a relief and joy to discover Oliver Spencer. My entire wardrobe is being taken over by jumpers, jackets... See more

Rated 5 out of 5 stars

Order 2 pairs of Oliver Spencer Fishtail Trousers. Well-packaged, quick delivery. I buy a couple of pairs of these every few years, and they continue to deliver each time. Great fit and quality.

Rated 5 out of 5 stars

Excellent quality goods. At this point I buy shirts almost exclusively from Oliver Spencer - I really don’t think there’s anyone better.

Rated 5 out of 5 stars

As always,excellent quality of design,construction,fabrics from Oliver Spencer. Environmentally sustainable,ethical work practices,locally sourced and made clothing. Faultless customer service. Ev... See more


Company details

  1. Fashion designer
  2. also in
  3. Men's clothes shop

Information provided by various external sources

Mens designer clothes. Modern fits with classic quality construction. Designed in London by Oliver Spencer and made in England and the EU.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

768 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(768)

86 reviews in the last 12 months

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Rated 5 out of 5 stars

Great quality shirts, excellent delivery and returns policy

I have ordered shirts from Oliver Spencer for several years now. They are of excellent quality and look fantastic.

Special mention of their fantastic delivery and returns policy: I was able to return a shirt in the supplied envelope and swap for another one at no extra cost.

I will certainly keep buying shirts from them in future years.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Fits perfectly, exactly as seen online

I bought a shirt and two jumpers. All fitted really well, were exactly as shown online, and the Lambs Conduit shop stored the items for two weeks until I could pick them up. The assistants in the shop were excellent when I picked up as well.

20 August 2025
Unprompted review
Rated 1 out of 5 stars

Exchange process failed

I made an exchange and the new item was in stock. A week later I was sent a refund instead. Poor stock control and customer focus.

11 August 2025
Unprompted review
Oliver Spencer logo

Reply from Oliver Spencer

Dear Clive,

Thank you so much for taking the time to give us your feedback. We're sorry for the frustration caused.

We completely understand your disappointment. While the replacement item was showing as in stock when your exchange was requested, we’re unfortunately unable to reserve stock until the original item has been received and processed by our returns team. In this case, the item sold out before we could complete the exchange, and a refund was issued instead.

We’re reviewing how we communicate this more clearly, and we appreciate you bringing it to our attention.

If there’s anything further we can do to assist, please don’t hesitate to reach out.

Best regards,

OS Team

Rated 2 out of 5 stars

the draw string on the blue terry…

the draw string on the blue terry towelling shorts has disappeared into the seam rendering it useless - this is a common issue with manufacturers that in my view could easily be solved by perhaps a toggle large knot - but it is VERY annoying. The other items were only average

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Great stock

Great stock, easy ordering, prompt and free delivery (over threshold), and free returns.
Altogether a great experience

2 July 2025
Unprompted review

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