Oliver Sweeney Reviews 1,542

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 176 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, including shoes, boots, and clothing, often highlighting their durability and stylish design. Many people appreciate the top-tier customer service, describing it as first-class, helpful, and efficient in resolving issues. The ordering and delivery processes are frequently noted for being straightforward, swift, and well-packaged. However, some people were dissatisfied with specific product issues, such as certain shoes not being breathable or wearing out quickly, and some clothing items having inconsistent sizing or material composition. A few customers also reported issues with customer service regarding product defects or repair inquiries.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design. Many customers praise the excellent... See more

Quality

Clients share positive opinions on quality, frequently praising the exceptional craftsmanship, durability,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the first-class... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpful and professional... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the fast and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent quality leather boots and fantastic that they come in UK size men's 13. There are fewer and fewer manufacturers offering sizes over UK12. The side zip makes it so much quicker to put on/tak... See more

Rated 5 out of 5 stars

I emailed Sarah about a return that had not been processed. She replied within minutes, initiated my refund and advised that they had not yet received the shoes but that the issue was with their carr... See more

Rated 5 out of 5 stars

I started my Sweeney journey back in 1997 roughly when they were launching in Harvey Nicholls and I ordered a pair of black samples. Ever since, any time I want or need shoes I have never been disappo... See more

Rated 5 out of 5 stars

I've only ever bought shoes & boots from Oliver Sweeney. Every time I've bought a pair , the quality has been excellent, the customer service is first class. Delivery is always either as stated... See more


Company details

  1. #92 of 238 best companies in Men's clothes shop
  2. #16 of 35 best companies in Boot Shop
  3. #194 of 620 best companies in Clothing Shop
  4. #19 of 36 best companies in Outerwear Shop
  5. #66 of 214 best companies in Shoe shop

Written by the company

Shop the Oliver Sweeney collection. Menswear: designer shoes, boots and clothing.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

Garment is too prickly on the skin

Garment is too prickly on the skin - I was expecting it to be more like the Covehithe but this is only 50% Marino wool and is consequently very rough.

1 August 2025
Oliver Sweeney logo

Reply from Oliver Sweeney

Thank you for your review. I am sorry you found the jumper not up to your previous purchases. As you rightly state this is a merino mix yarn and, being a discerning customer accustomed to our premium 100% merino - the crème de la crème from the acclaimed Zegna Baruffa Mill, you will see some difference. The merino mix is still a high quality product at a lower price point. Our core 100% Merino wool collection continues to have the same 27 gauge yarn from the Zegna Baruffa mill.

Rated 4 out of 5 stars

Excellent customer services

Excellent customer services. Bought trousers again excellent product. Only issue is that trousers are very long. There are no option of short regular or long so need to get altered. They should provide length options

24 July 2025

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