Olivia May Ltd Reviews 617

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often highlighting the unique selection and craftsmanship. Many consumers appreciate the efficient and fast delivery service, noting that items arrive promptly and are beautifully packaged. The customer service is frequently described as excellent, with people commending the clear communication and helpfulness of the staff. However, some customers also noted issues with specific delivery carriers, finding them unreliable. A few reviewers were dissatisfied with the quality of certain items not meeting their expectations, and experienced difficulties with international returns, including unexpected shipping costs. Additionally, some people mentioned high shipping costs that didn't align with the arrival time, and a desire for more extensive sizing options.

What people talk about most

Product

Consumers find products to be positive, highlighting the amazing choice of beautiful, high-quality, and... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the speedy and... See more

Quality

Clients share positive opinions on quality, consistently praising the high quality and craftsmanship of the... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and efficient... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process very easy and... See more

Based on these reviews

Rated 5 out of 5 stars

I’m not sure how Olivia May flew under my radar for so long. Since discovering the company relatively recently, I’ve made a few online purchases and all have been beautifully packed and quickly despat... See more

Rated 5 out of 5 stars

This is a great on-line shop. I wish I lived nearer to one so I could also go in person. They are so patient with my requests for additional information to help me make the right purchases. Delivery i... See more

Rated 5 out of 5 stars

Really good customer service. Only issue is that they use DHL for delivery & they are not reliable. Olivia May are exceptional in terms of service & quality.

Rated 5 out of 5 stars

Fabulous item with very fast postage to New Zealand. All my purchases over the years with Olivia May have been fabulous, a very trustworthy company. Very highly recommend.


Company details

  1. #360 of 625 best companies in Clothing Shop

Written by the company

Established 2013, Olivia May has been the ultimate shopping destination for niche international and UK fashion designers. Providing effortless fashion for contemporary women, Olivia May stocks luxury womenswear, footwear and accessories. Olivia May boutiques and showrooms are available in Oxford and Cheshire. Located in the heart of Oxford's bustling cafe and arts Jericho district, Olivia May is the ultimate destination for styling and choice. The Cheshire Showroom offers the perfect private shopping experience in the relaxed area and countryside of Ashton Hayes. Please note our only website is oliviamay.org we are not connected to any other sites or companies.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

617 reviews

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Replied to 25% of negative reviews

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Rated 1 out of 5 stars

VERY SLOW TO REFUND ON RETURNED ITEMS!!

Olivia May is very quick to send you out the items you have purchased, however if you wish to return them and request a refund the experience is the complete opposite. This retailer is the slowest to refund and you will be waiting some considerable time to get your money back. They’re simply is no reason why a company should hold onto your funds longer than is necessary for this reason alone I will not be purchasing any items from Olivia May.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a pair of Lofina Boots which…

I ordered a pair of Lofina Boots which when they went to dispatch them, they noticed and pen mark on the suede. They send me a picture of the mark and offered a further 10% reduction. I didn't take them but I have no doubt other companies would not have been so truthful. I will definitely order from them again.

24 February 2026
Rated 5 out of 5 stars

Fabulous selection

Fabulous selection, amazing service, and fast and efficient delivery. The green ribbon wrapping the articles gives a warm personal touch! And a friendly, knowledgeable staff if questions arise with selections.

27 January 2026

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