Oliviaoliver 

Total scam. Terrible quality and noting like the images. Trying to get a response from them to return but absolute silence. AVOID at all costs

Scammed by Olivia Gray!!...looks nothing like I ordered dress is made of cheap and nasty fabric....took 3 weeks to deliver..states from China not Manchester as advertised... cannot get through to customer service..do not buy from these people...!!

Wish I had read these reviews before I placed an order . I immediately cancelled my order when I did see these reviews , literally within an hour of placing it and they have taken the money and are not answering my emails requesting a refund . Feel like I have been well and truly scammed and I am clearly not the only one .

Dreadful service , package did not arrive!!

waited weeks for the dress very very disappointed in the material neck and waist totally different paid £35 in sale for something I could get of temu for £7. ISH be careful when purchasing from here this was meant for Olivia grey site

Avoid this company. Ordered 2 dresses. Only 1 arrived very long wait, dress totally not as advertised, ordered size 12/14 it’s more like an 18, quality is very very poor. Contacted them for advise how to return and get a refund. They did once but no information how to return. Looking into this it’s says Manchester but it’s not, return postage to china but they have to approve my return and I have to pay postage. Waiting for them still after 2/3 weeks they have ignored my emails asking for the approval. Totally stolen my money this company should be investigated will report to trading standards, but they are based in china misleading saying Manchester. Do not buy from them !!!!

Cannot believe I fell for these bunch of complete scammers!!!! Took an age to be delivered absolutely nothing like advertised. They make return extremely difficult and then block all emails. Thank goodness for my bank who acted on my behalf and got me full refund!! These scammers need dealing with and taken down!!

I thought I was purchasing dresses from the uk. However, not the case. Bad quality goods arrived from China nothing like the picture. Poor quality nylon fabric and no reply to my messages. Stay clear of this company rip off

If I could rate this company with a minus I would. Dreadful quality - I would not want to stand near a naked flame! Nothing like I saw on Facebook took weeks to be delivered. Returns are to china at your own expense or 10% refund. I’m even reluctant to put in the charity they are so bad. Lesson learnt. Not cheap either. Avoid buying this rip off site

Scammed me out of £32.90.
Ordered an 'Adidas' top from their instagram post.
No confirmation, no tracking, no delivery, no response despite multiple emails asking for clarification.
reported on SHOP, no luck.
Wish I had read the reviews here first.
AVOID AT ALL COSTS

Bought a pair of wedge sandals - supposedly with adjustable straps as advertised (they are not!) Supposedly on sale from £114 to £56 - absolute rip-OFF! Had to wait weeks for them to arrive and when they did - shocking! A cheap and nasty plasticy product. Definitely nowhere near worth £56 - let alone £114! If I had seen these on a market stall, I would have paid - at most - a tenner for them. Feel totally ripped off…

Appalling company. Bought a jacket from an advert that popped up (I know). £50 for what looked like a lovely padded striped jacket. It turned up with a big slash down the front and it wasn’t padded. Quality was shocking. Company weren’t interested. Wouldn’t consider refund. Just kept offering me 10% back. When I commented on a social media post they deleted my comments and blocked me. So I am £50 down with a crap jacket that has a rip in it. Through no fault of my own.

PLEASE AVOID - AWFUL CLOTHES. I ordered 4 items totally £120. Expecting reasonable quality at that price, I would have been disappointed if they had cost a fiver! I am trying to arrange a return. So far they have offered me a 10% discount. COMPLETE JOKE AND SCAM!!!

Absolutely disgusting company with poor quality clothes, ordered in October and have only just got a refund in Feb (not even sent the full amount). Kept offering me a discount to keep the clothes but I was adamant I wanted my full money back as the clothes weren’t nice at all. See through fabric and just not nice material. I paid £24 for return so I could get full refund and they still deducted £30 odd off my refund as they claim they have to pay custom fee’s which I know I paid for as part of my £24. Don’t be fooled by the Uk part of their website because they aren’t

I agree one star is too much for this company. I saw this company on Facebook and as it was a co.uk address I assumed it was British. The clothes are nothing like the pictures really poor quality, I ordered a padded jacket which looked more like a shell suit and the colours were completely different.
I requested a refund and it took 4 emails to get a returned address after being offered various discounts to keep the garments and regift, I would not wear these why would I give them to anyone else’s!
I had to pay returns and tracking which was £50, I was dubious as the return address was a persons name not the so called company. After these were returned I was informed that taxes had to be paid on them, therefore they were deducting an additional £29 from me, I emailed and requested evidence of this which surprise surprise never came.
Terrible, rip off, poor quality non English company. Do not use!!

Similar experience,

I ordered a jumper for my wife for Xmas, arrived damaged but above all it didn't look nowhere near close to the one in their website, I contacted them, they offered first a 30% discount, then 50% and even 70%, but I only wanted full refund.

I ended up opening a case on Paypal, you are always protected with them, it took a month but eventually I received a full refund, as Paypal closed the case on my favour.

I suspect this chinese business get the pictures from somewhere else and produce similar/ish looking items, also they keep changing the name on the web site, from Olivia Oliver to Atelier Cannes now

1 star too many. I ordered a jacket which arrived but the quality was not as presented on ad and the zip didn't work. Requested a refund and informed of the policy re the costs of postage to South Asia swapped be incurred. I challenged the policy by email and was told I could receive 40% refund or incur charges for posting for full refund or order an item from website. This was in November 2024 so I ordered an item which has never turned up. I therefore requested full refund in light of additional frustrations and they have re suggested the same deal. I will request another item but have no faith that anything will show up. Have consulted trading standards. Surely this company are breaking trading laws.

Avoid this company!

I brought a dress from here (£40) when it arrived it was nothing like it pictured - there were significant differences. I asked for a refund, the company have avoided refunding despite UK law - they offered 20% etc. I asked three times for a return shipping address and paid for return shipping at my own cost (which was fine - I understood that). The parcel has since been lost - I suspect it was a false address or it was not signed for at the other side so it can't be traced so just ends up being deemed "lost".

Please do not buy from here, the items are substandard and not worth the money.

They are not a UK company - they are based in China.

I previously left a review about how awful my purchase was. Now This is an update. The item was returned at my own expense as the company would not honour a full refund unless it is shipped back at my own expense. Should have known better. It cost me £25.00 to post back. In total witht he dress cost that is £65.00 I have spent. It is now January I havent received a refund. I checked my tracking at item arrived on the 9th January and was not picked up by the seller. I contacted the seller and their response was that it has arrived and there are taxes to pay which they will not cover and if I cover the taxes they will refund or I can have a 40% discount. Not only did I have to pay £25.00 to return (which I was happy to do just so they could refund out of principal not other reason) now they have found taxes as an excuse. On the tracking it does not even mention that there are taxes it just says arrived! Neither did they mention that taxes should be paid by the purchaser
Awful company to deal with DO NOT ORDER and I will be reporting them as I think it is disgusting that they are happy to take peoples money and not honour refunds

Same experience as others. Eventually have been offered full refund but have to pay postage for return. I don't trust them to give me full refund even if they paid for return. I'm reporting them to trading standards perhaps all if us should do this? Otherwise they'll keep scamming others. DONT BUY FROM THIS COMPANY!