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Ollie Reviews 

11,302
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,979 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that their dogs love the fresh food options and truly enjoy the wide variety of tasty meal choices available. People also warmly appreciate the exceptionally helpful support team and the reliable delivery service that consistently keeps packages fresh and arrives right on time. However, some customers also noted that their pets refused to eat the food or struggled to transition and adjust to the new meals. A few reviewers experienced delayed or thawed deliveries, along with unhelpful responses when trying to resolve urgent issues with customer service.

What people talk about most

Product

Customers had positive experiences with product, noting that their dogs are ecstatic and excited to eat every... See more

Quality

Clients share positive opinions on quality, noting that the food is exceptionally fresh, well-formulated, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive on time, in good... See more

Staff

People report positive experiences with staff, frequently highlighting that representatives are kind,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an experience with a mix-up on my delivery order. I contacted customer service and the representative was spunky and caring and expedited my starter box. I recently received my 8-week supply. My... See more

Company replied

Rated 5 out of 5 stars

Noticed in the corner, where the comment was that it said to ask about help with deciding which diet to pick. I felt so confident after being helped by the person that I ended up buying it for all fou... See more

Company replied

Rated 5 out of 5 stars

I have a beautiful Pekingese. He has been pure joy except I was finding it impossible to find food he actually enjoyed. I finally tried Ollie and he is excited to eat now. Product is high quality a... See more

Company replied

Rated 5 out of 5 stars

The team at Ollie have always been kind, helpful and understanding. Our furbaby has many health issues and we have had to adjust her diet multiple times. They seamlessly take of it without adding to... See more

Company replied


Company details

Written by the company

Founded in 2016, Ollie believes dogs deserve to live the best life possible. That's why we’re on a mission to drive the dog wellbeing revolution through food, science, data and fresh thinking. Our recipes are developed by chefs, vets, and food scientists, and backed by vet nutritionists. We use data from hundreds of thousands of dogs to supercharge our innovation to deliver the best possible experience for you and your dog.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

11k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(11,302)

1,793 reviews in the last 12 months

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Rated 1 out of 5 stars

We have 3 dogs in our family

We have 3 dogs in our family. My sister has a golden doodle, I have a golden doodle, and my mom has chocolate lab. All 3 of them just stared at the food. Normally, a dog will at least try the product. Not sure what kind of dogs like this product but not ours. I wouldn't order this. Now I have 50 packages of frozen food i'm going to have to throw out. Don't get this!

24 August 2026
Unprompted review
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Reply from Ollie

Thank you for sharing your experience with us, and we are so sorry to hear that your family’s pack turned their noses up at their meals! Having all three dogs—your two Goldendoodles and your mom's Chocolate Lab—stare at their bowls is definitely not a common occurrence, and we completely understand how frustrating that must be.

We would love the chance to help turn this around! We have an array of picky eater tips and tricks that truly work wonders for getting hesitant pups excited about their food. Additionally, with five different fresh recipes and two different baked dry selections to choose from, we are very confident that each of your dogs can find a favorite recipe they'll love.

Please reach out to our dedicated Canine Care Team so we can go over those helpful tips, explore alternative recipe options, and assist you with the extra packages you have on hand. However we can help make this right for your family, we absolutely will!

Rated 5 out of 5 stars

I had a food order about to ship for my…

I had a food order about to ship for my new pup but this morning my vet said she is likely allergic to chicken and everything I got for her on breeders recommendations was chicken. I was not able to cancel an 8 week order on the website but a person at Ollie took care of it quickly and easily which was a real relief! And saved me a lot of money lost.

24 August 2026
Unprompted review
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Reply from Ollie

Thank you so much for taking the time to share your story with us!

Finding out your new pup might have a food allergy can definitely feel overwhelming, so we are so glad our team could jump in and take that weight off your shoulders quickly. Helping you navigate those last-minute changes and saving you that stress (and money!) is exactly what we are here for.

When you and your vet are ready to explore other protein options, we have plenty of delicious chicken-free recipes that your pup might love. Sending lots of love to your new furry family member as she settles in!

Rated 5 out of 5 stars

Very knowledgeable

Very knowledgeable. Did not try to upsell me but made me aware of complimentary items that would help in the transition. Extremely responsive.

23 August 2026
Unprompted review
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Reply from Ollie

Thank you so much for sharing this wonderful feedback!

We are so glad to hear that our team was able to provide clear, helpful guidance without any pressure, while making sure you had everything you needed for a smooth mealtime transition. Being responsive and truly supporting you and your pup every step of the way is always our top goal.

Thank you for being a part of the Ollie pack! We hope your pup is loving their meals.

Rated 5 out of 5 stars

The most refreshing interaction!

My dachshund became paralyzed with IVDD & since he seemed to be improving, I bought him some food that would reduce inflammation. Sadly, my sweet baby passed away before the food could get here. When I called to cancel my subscription and gave Emma (from Ohio) the reason why, she was so empathic and truly helped me grieve. In addition to cancelling my subscription, she refunded me the money I paid for the first box. What a refreshing interaction. These people truly care about our little babies. If I have the occasion to use them again, I’ll do it in a heartbeat. Their customer service is impeccable.

24 August 2026
Unprompted review
Ollie logo

Reply from Ollie

We are sending you our deepest and most heartfelt condolences. Losing your sweet baby is so truly heartbreaking, and our entire pack is wrapping you in love during this incredibly difficult time.

We are so glad that Emma was able to offer you comfort, kindness, and support when you needed it most. We truly view every pup as family, and taking care of pet parents during both the happy moments and the hardest ones is at the core of who we are. We will be sure to share your touching words with Emma—knowing she was able to bring a bit of comfort to your heart will mean the world to her.

Thank you for your immense sweetness and grace. Please take all the time and care you need to heal, and know that we are keeping you in our thoughts.

Rated 5 out of 5 stars

They are very responsive with any issue…

They are very responsive with any issue you may have

22 August 2026
Unprompted review
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Reply from Ollie

Hi there,

Thank you so much for taking the time to share this! We are so glad to hear that our team has been fast and helpful whenever you've needed a hand.

Being there for you and your pup is always our top priority. Thank you for being such a wonderful part of the Ollie pack!

Rated 5 out of 5 stars

This experience was good

This experience was good. But we just got another shipment of Ollie food and wonder when the next shipment is coming…we have a lot of food!

17 August 2026
Unprompted review
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Reply from Ollie

Thank you so much for sharing! We are so glad to hear you've had a great experience with us, but we completely understand how easy it is to start building up a freezer full of food!

You can easily check your upcoming delivery date, pause, or push back your next shipment anytime by logging into your Ollie account online.

If you'd like a hand tailoring your delivery schedule so it better fits your freezer space and feeding routine, please feel free to reach out to our team directly. We are always happy to help adjust your frequency so you have just the right amount of food on hand!

Rated 5 out of 5 stars

I love Ollie

I love Ollie! I have a goldendoodle and man are they picky!

At first, I wasn't at home when my trial box was delivered. It was thawed out and my pup had stomach issues. I contacted them and they sent me a new one. Very good customer service.

22 August 2026
Unprompted review
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Reply from Ollie

Thank you so much for sharing your story with us! Goldendoodles definitely have a reputation for keeping us on our toes with their picky palates, so we are so glad to hear your pup is loving Ollie now!

We are so sorry for that rocky start with your first trial box, but we are glad our team could step in quickly to make things right and get a fresh batch safely to your door. Providing top-notch support for you and delicious, gentle-on-the-tummy meals for your doodle is what we are all about.

Thank you for being such a wonderful part of the Ollie pack! Give your adorable doodle some extra love from all of us.

Rated 5 out of 5 stars

Had a issue with wrong weight input

Had a issue with wrong weight input, was solved within minutes.

21 August 2026
Unprompted review
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Reply from Ollie

Thank you so much for leaving this note! We know how easily simple typos can happen, so we are so glad our team was able to jump in and fix that weight for you within minutes.

Getting your pup's exact portion size right is super important to us, and we are always happy to help keep everything running smoothly. Thank you for being a part of the Ollie pack! We appreciate you endlessly.

Rated 4 out of 5 stars

My dogs have been happy with Ollie

My dogs have been happy with Ollie. Product delivery has been good. Customer service, has taken care of any issues, and they have been few. I’ve been a customer for a o and a half now.

21 August 2026
Unprompted review
Ollie logo

Reply from Ollie

Thank you so much for being such a loyal part of the Ollie family for a year and a half! We are thrilled to hear that your pups are happy and that our team and delivery service have taken great care of you along the way.

Having you with us for the long haul means the world to our entire pack. We look forward to continuing to serve up delicious, healthy meals for your dogs for many more years to come!

Rated 5 out of 5 stars

The Customer Service is top notch

The Customer Service is top notch! Please never change the way you go your customer service, it's absolutely FABULOUS! I do miss your figure ice cream though. I wish you would bring it back or let me know how to get it. Bella and I have our girl's night with her ice cream and mine. I miss that! She loves your food so much I've started sharing it with her cousins. They are older dogs and I can see the difference in them!

18 August 2026
Unprompted review
Rated 5 out of 5 stars

My Cody loves Ollie

I was a big fan of raw feeding, but our Cody was becoming so yeasty and always eating leaves and grass when we went for our off leash romp. I saw an offer for Ollie and he loved it and with some additions to the food, he’s slowly becoming less yeasty and itching less. So I recently switched our other dog Ash to see if he’d benefit from Ollie. Time will tell.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service

Any time I have had an issue, the customer service with Ollie has been outstanding. All of my issues have been resolved within minutes and to my satisfaction. It helps that our pup loves the food too!

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Ollie is amazing

Ollie is amazing! Customer service is exceptional. This. Company has earned my business. Don’t hesitate. You’ll wonder why you waited so long!
My pup loves her Ollie and she’s a fussy girl

20 August 2026
Unprompted review
Rated 5 out of 5 stars

My dog absolutely loves their food

My dog absolutely adores their food, and the packaging is top-notch. It’s so effective that it even keeps the food frozen during the scorching Texas heat. Their delivery service is also fantastic at ensuring that the box is kept in the shade.

I’ve had two instances where I’ve reached out to customer support with random questions, and they’ve always responded promptly and with great kindness. Additionally, I appreciate the health check-ins provided through the app. These check-ins help me ensure that I’m feeding my little guy appropriately as he grows.

Since I got him, I’ve exclusively fed him Ollie’s food. They offer a wide variety of meats, which allows me to diversify his diet. Their treats are also delicious according to my little guy.

Overall, I’ve been thoroughly satisfied with Ollie’s food and would highly recommend it to anyone looking for a reliable and nutritious option for their dog.

21 August 2026
Unprompted review
Rated 1 out of 5 stars

Do not recommend

Do not recommend. Should have known this would be no different when the marketing is just bashing another company. Have not heard back from customer service. Did not want subscription especially for food my dog won’t eat.

6 August 2026
Unprompted review
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Reply from Ollie

Thank you for reaching out and sharing your honest feedback. We are so sorry to hear that you haven't received a reply from our team yet, and we completely understand your frustration with both the subscription setup and the food not being a fit for your dog.

That is certainly not the experience we want you to have. We want to make this right immediately—please reach out to us directly at 844-886-5543 (call or text) so we can locate your account, help you with your subscription, and address your concerns right away.

Thank you for your patience with us while we work to get this resolved for you.

Rated 5 out of 5 stars

Ollies is truly an amazing company

Ollies is truly an amazing company, not just food wise, but their customer service is immaculate.

Our German Shepherd pup (5months) has sever stomach issues, which has caused trouble gaining weight. Ollies dog food services was able to help.
Our puppy has not only gained a healthy amount of weight, but has not shown any stomach issues since. With our puppies satisfaction and our convenience, we highly recommend ollies.

Honorable Mentions to Ashley and Jacqui who has helped us with a lost order. They were extremely kind and helpful. Great job ladies!!

19 August 2026
Unprompted review
Rated 5 out of 5 stars

My aging dachshund likes Ollie

My aging dachshund likes Ollie but I will never use 28 packs!! I texted a request to stop my order, received a confirmation text That I would be hearing from Ollie and after another 10 texts and emails I did not hear a word from Ollie …..but, of course, the 28 packages arrived along with a bill for $162.00!! Ollie is an awful company to deal with——don’t use them! There are many other dog food companies that care about their customers!

16 August 2026
Unprompted review
Rated 5 out of 5 stars

Ollie has the best product

Ollie has the best product! Our Shih Tzu has severe environmental allergies and Ollie food has been a game changer. And the Skin and Coat Chews are fabulous! He is much healthier and we are all happy with his progress!

19 August 2026
Unprompted review

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