Ollies Reviews 65

I used to like Ollie’s, but the one in Webster New York he got dirty. I know it’s hard to get help but now they don’t even have a bathroom for the public. You’ll never see me there ever again.

The manager at the Cadillac, Michigan store is very rude to his female workers. I have overheard him on a few occasions while shopping there and it made me feel uncomfortable. He rudely reprimanded a woman whose daughter whose there for missing time due to her epilepsy. She was told that she needs to get a driver's license. Michigan will not allow a license to be issued until six months from the date of the most recent seizure. She needs to get a lawyer because that is hands-down discrimination against a person with a disability. I will NOT shop there again and pay that guy's wages. I threw away my Ollie's Rewards card.

Ollie’s just opened a store in Midland, Texas a month or two ago. I have gone to it several times, finding a few bargains and enjoying just looking. Today, I went with purpose, though. My vacuum cleaner stopped working and Ollie’s advertised a cheap replacement. While there, I also bought some copy paper, index cards, and light bulbs. Everything went smoothly until I got to my car and realized the light bulbs I bought were not in my bag. I went back in the store to ask for my light bulbs. My receipt showed that I paid for them but they were not in my bag. The cashier that checked my purchase out told me he didn’t know where they might have gone and would have to call a manager. The manager came and told me she would have to check their security camera footage. She left for 10 to 20 minutes then returned to tell me she saw me leave the store with my bag then returned to the store to return the shopping cart so I must have the light bulbs and they would not be giving me any more. She then told me to go with her to see the camera footage so she could prove I had the bulbs. By this time, I was tired of standing there while she appeared to be calling me a liar and trying to con her out of a $2.99 pack of light bulbs so I told her no. I had just purchased a $100 vacuum cleaner and $20 worth of paper and index cards in addition to the light bulbs. Why would I try to cheat her out of a $2.99 pack of light bulbs? I have sent a complaint to the Ollie’s website. We will see if anyone responds but I just wanted to tell people to be wary of the Ollie’s in Midland. Their sign says the customer is always right but evidently their manager can’t read it.

I just wanted to update my review. It is now Tuesday, about 5 days after my experience at Ollie’s. The Ollie’s District Manager called me to respond to my complaint. Evidently, the manager that insinuated I was a liar was actually an assistant manager. The District Manager assured me that this assistant manager would be retrained in customer service and that he would see to it that I get my light bulbs. This has restored my faith in the company. The horrible way that I was treated was the assistant manager’s view of how to treat other people, not the company’s view and now the company plans to retrain this person on how Ollie’s wants people treated.

Ollie’s has sold me TWO Sarasota box fans and BOTH have stopped working! DO NOT BUY this trash . I’ll never step foot in the store again.

The service was amazing , the employees were so very helpful , the cashier Mindy was super friendly and did her jub well.

You get what you pay for! Ollies buys bulk cheap, then sells it slightly higher. Problem is, most of what they buy from big retailers, are returns. You are better off going to the big retailers and paying more, then getting a 2 or 3 year warranty, instead of 30 days!

I purchased two different products and both of them didn't work ,one is advertised on the box as motion light sensor activated , three different times I purchase /exchanged all where not as advertised on the boxes and did NOT work! This item was pre priced by the manufacturer with Ollie's sticker printed in the label. Now the other the battery wire was cut by the poor manufacturer assembly . This company has a VERY POOR Customer service department they can't even answer there phone I called two different days and multiple times only to get an answering machine. My Opinion is try a more reputable store, why waste your time with used or products that are DEFECTIVE !!

I BEEN SHOPPING AT OLLIES FOR YRS AND I JUST APPLIED FOR THERE CREDIT CARD AND GOT DEINID. I WILL NEVER SHOP THERE AGAIN.

I bought a heater for $40 on April 28, 2025 to use in my office at work because my colleagueslike to keep it cold. Today is July 18, 2025 and the heater has stopped working. The power button broke. I brought it back to return it to Ollie’s, and they would not. I could have bought a better quality heater at a more reliable department store for the same price. From this point forward, I will do my all my shopping elsewhere. Kick rocks Ollies you suck!

Brad from ollie's plumbing made sure the job was done properly
I had a massive leak from my cold water storage tank
I am a poplar Harca resident and Brad is such a fantastic worker very humble and respectful they need more people like Brad

Thank you

Miss M.Khatun

Terrible customer treatment by older staff. Nothing but attitude with demands to see my phone for a coupon instead of my card. Meridian , MS store treated me like a non-enslited ollie army enemy. I just recieved my 15% off coupon for joining. I decided to visit the Meridian MS store. It was my very first deploynent and staff acted like they were very irritated that I approached the checkout counter to purchase my items. The old black lady wearing a mask tried to rish me out of the store. I am so sorry I interuupted you from standing around laughing with your friends. I am offcially defecting from this so called Army. The older staff was extremely rude and non-caring about your customers. Before I joined, the younger staff was very friendly and helpful. This time , around 7pm, older staff did not want to help me at all and was in a rush to cose the store it seemed. I have no idea why since closing time was still 2 hours away. Like I said, I apologize for interupting the olderblack ladies from their laughing and standing around. If you ever want to hire better help, look me up. For now, I am defectng and am very doubtfull I will ever return this your store in Meridian, MS! Go OLLIE GO !

Bought a portable air conditioner on June 5, 2025 and paid $330 for the one I got. Brand new and didn't even know it needed a window or wall ventilation at all. Now I am out $330 and stuck with a portable air conditioner that doesn't even cool the bedroom in my place off. The bedroom feels like a sauna all the time but no relief.

Can I give zero?

Not grand enough to go when customers are denied a restroom....

I have kidney disease and am an older lady....

Not providing a restroom is inhumane...
I drive an HOUR to go to this store....
I WON'T go again.

Have been in the store a few times since it opened last October and every time I have been greeted with a smile and helped wherever needed. Thank you

Ollie’s in Statesboro Ga is the best lol

After waiting at the only open register, the cashier has to give me his whole speech about the loyalty card which I refused at the beginning of his speech but had to listen to the whole thing. He rang up the one item I was buying and insisted on me giving him my zip code. I told him no and he refused to sell me the product. It was a $1.99 tube of conditioner. He told me he had to have it, so I told him I could live without it. Waste of time.

BAIT AND SWITCH. They advertise great deals, but every time you go to buy the "great deals", they say "It has not arrived yet", and it never does.

Ollie’s is trash! The store in Dallas Tx is just very cheap looking with crappy products! I miss Big Lots! It does not compare! I don’t see it being around long especially in Texas!

Ollie’s in rocky has very poor customer service on returns,the manager is very rude ,and don’t need to be employed if she doesn’t like her job,her fellow employees and the customers could not believe how rude she was,she had no knowledge of the item I was returning,she even ask me how it works,I will never go to Ollie’s again

Out of big bags if bird food again so going to quit shopping here not worth my gas or time