Olotels.com Reviews 

1,177
TrustScore 4 out of 5

4.0

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Rated 2 out of 5 stars

4th of february booked hotel in Thailand, Karon. 10% payed as requested. rest should be payed 15th. Nothing is charged, support doesnt answer emails. I am really lost with this situation. olotels, p... See more

Company replied

Rated 5 out of 5 stars

Not only did Ototels find a cheap rate at Bally's Atlantic City, the reserved room was marked Luxury. While Checking in, the reservation included a code the front desk never saw before. While she spok... See more

Rated 3 out of 5 stars

We booked and paid for the Thistle hotel last November in Glasgow for the forthcoming commonwealth Games. Months later Olotels contacted us to say the Hotel had reneged on the booking. Naturally as... See more

Company replied

Rated 5 out of 5 stars

I'd never used Olotels.com before mainly using LateRooms for years - had tried other sites but always ended up using LateRooms This is the first time I have been tempted elsewhere - found hotel wher... See more

Company details

  1. Hotel
  2. Travel agent

Information provided by various external sources

Large selection of hotels worldwide. Accommodation directory with negociated prices


Contact info

4.0

Great

TrustScore 4 out of 5

1k reviews

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4.0

All reviews

(1,177)

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Rated 4 out of 5 stars

Hassle free transaction no problems

No issues, Olotels came out with the cheapest price for a one night stay at Radisson Blue a Hotel in Birmingham.hassle free transaction. Check in was fine will use Olotels again No problem.

23 November 2013
Unprompted review
Rated 4 out of 5 stars

Great, Modern

Great price, free breakfast, definitely stay again. One small niggle, lights in the en-suite and in front of the full length mirror could be brighter.

22 November 2013
Unprompted review
Rated 5 out of 5 stars

quality of service very satisfactory

The hotel has 5 parking spaces
This information must be specified because this was a very important criterion for me
so disappointed by this lack of information

If not olotels.com very well service

21 November 2013
Unprompted review
Rated 5 out of 5 stars

Perfect

We stayed 2 nights in a hotel/apartment. Breakfast complete and room nice. Location is great

21 November 2013
Unprompted review
Rated 4 out of 5 stars

A very good hotel

Beautiful hotel near the university of Barcelona, you can walk easily to the ramblas.

Good service, nice room.

The swimming pool is beautiful.

Just bakery are horrible. I just take one with my coffee to the bar, horrible mainly i'm french.

21 November 2013
Unprompted review
Rated 4 out of 5 stars

easy fast order

good:
order process - fast and easy, 5 min to get the hotel voucher.

bad:
1.not enough info about the deal
2.no option for special request fields to add in the voucher

18 November 2013
Unprompted review
Olotels.com logo

Reply from Olotels.com

Dear Kravchik,

We thank you for your comments and for the opportunity to constantly improve our services!

Best regards,

Olotels team

Rated 3 out of 5 stars

Adequate

Unfortunately we were unable to print out our voucher - despite several approaches have still not been able to do so. Have to trust that when we arrive at our hotel, there will not be a problem !!

17 November 2013
Unprompted review
Olotels.com logo

Reply from Olotels.com

Dear McBryde,

Please note that one of our agents tried to contact you by e-mail and phone but without success.
Without an answer from your part we will consider your case closed.

Best regards,
Olotels Team

Email: customersatisfaction@olotels.com
Phone: 0044 208 819 79 18

Rated 1 out of 5 stars

Seems like a scam to me

So this summer I had booked a room through olotels.com. The price was half of what other ordinary companies would take, which made me a little bit suspicious, which led me to do a little research (before I booked). I found different stories with dissatisfied customers aswell along with very happy customers, so I thought I would just take the chance and try it out.
Long story short, I booked a room for about total 250 EUR, when I came to the hotel they said I had no room booked in my name and that many people come to them claiming olotels booked a room for them, which they apparently didn't.
I wrote to olotels trying to get my money back, sent them the invoice of my payment and no answer ever since.

16 November 2013
Unprompted review
Olotels.com logo

Reply from Olotels.com

Dear Anatoli Korobeinik,

Thank you for your comment!

We have tried to reach you on the phone number provided in our system but we were unsuccessful.
Please note that without an answer from your part we will consider your case closed.
We remain at your service for any other information.

Best regards,
Olotels Team
Email: customersatisfaction@olotels.com
Phone: 0044 208 819 79 18

Rated 4 out of 5 stars

Great location. Ok rooms.

Really Nice location of the hotel. Easy to locate from the airport. The room Was nice. Breakfast Was Nice, but some days better than others. The hotel is quite old.
otel.com took the money when we ordered the room. That is not ok, several months before the stay.

11 November 2013
Unprompted review
Rated 4 out of 5 stars

Fears relieved! It worked!

We received a call from the fraud department of our bank today to confirm that we'd made a purchase from France. We became a little concerned about our reservation after that and after reading some of Olotels reviews. The money has not come out of our account yet, but I called the hotel just now and they DO have our reservation! Yea! We are hoping this helps someone else out there, who's a little concerned about booking through Olotels.

11 November 2013
Unprompted review
Rated 4 out of 5 stars

A little shaddy, customer service is nonexistant, in the end great prices

During the booking process the cancelation policy never loaded. After waiting five minutes I went directly to the hotel's website and figured the policy would be the same (small fee for canceling prior to 24 hours). When I paid, learned that the policy was total refund for canceling.
When I brought this disparage of policies to Olotels customer service I was put into an endless loop of auto responses.
I stayed at the hotel, so the cancelation policy wasn't an issue. The price was very good but the room you get will be one lesser rooms. In my case, the room had a bad view, required traveling in two elevators and walking under the street in a tunnel. The room was nice and since I didn't spend a lot of time there except for sleep (and it was quiet), the bad didn't matter much.

6 November 2013
Unprompted review

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