Olotels.com Reviews 

1,177
TrustScore 4 out of 5

4.0

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Rated 2 out of 5 stars

4th of february booked hotel in Thailand, Karon. 10% payed as requested. rest should be payed 15th. Nothing is charged, support doesnt answer emails. I am really lost with this situation. olotels, p... See more

Company replied

Rated 5 out of 5 stars

Not only did Ototels find a cheap rate at Bally's Atlantic City, the reserved room was marked Luxury. While Checking in, the reservation included a code the front desk never saw before. While she spok... See more

Rated 3 out of 5 stars

We booked and paid for the Thistle hotel last November in Glasgow for the forthcoming commonwealth Games. Months later Olotels contacted us to say the Hotel had reneged on the booking. Naturally as... See more

Company replied

Rated 5 out of 5 stars

I'd never used Olotels.com before mainly using LateRooms for years - had tried other sites but always ended up using LateRooms This is the first time I have been tempted elsewhere - found hotel wher... See more

Company details

  1. Hotel
  2. Travel agent

Information provided by various external sources

Large selection of hotels worldwide. Accommodation directory with negociated prices


Contact info

4.0

Great

TrustScore 4 out of 5

1k reviews

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No recent history of asking for reviews

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4.0

All reviews

(1,177)

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Rated 4 out of 5 stars

Good location, lacking facilities.

Hotel very clean and in a good location. The bar was not open half the time and access to the pool should be through the hotel. There was very little information on the area in lobby and reception staff were not very help full.

19 October 2013
Unprompted review
Rated 4 out of 5 stars

the little website that could

Was trying to book a hotel for a conference and hotel website showed it was all booked. I went through kayak.com instead and it showed that not only rooms were available but also lower priced. I took a chance and decided to go with the website I had not heard of and was pleasantly surprised that the reservation went through. Only hitch is that there is a credit card charge and the subsequent foreign transaction fee (for US users).

19 October 2013
Unprompted review
Rated 4 out of 5 stars

Nice Hotel

but
service in the breakfast area is emndable.
No sugar
No spoon
No help.
but horrible loud construction workers with a machine.
No enlighted atmo for breakfast.

18 October 2013
Unprompted review
Rated 2 out of 5 stars

No room booked when we arrived at our hotel

We booked a room for 1 night at a 5 star hotel in Manchester. We got a very good rate with Olotels. However when we arrived at our hotels we were told there was no booking. Coincidentally, a couple were also at the desk waiting for their query to be resolved which we found was the same issue as ours. The receptionist called Olotels to sort both our missing bookings out and found for some reason both our room bookings had been cancelled . Lucky enough the hotel were able to accommodate us but it was very frustrating and worrying wondering if we were going to get our room or not. Having not used your website before I also worried that I had booked on a fraudulent website. This put a very bad start to our evening away and meant we were delayed.

18 October 2013
Unprompted review
Olotels.com logo

Reply from Olotels.com

Dear Breda Troy-Doyle,

Thank you for your message!

We deeply regret the inconvenience caused and I thank you for bringing the matter to our attention.
Please note that, as a hotel reservations website, we have no direct contracts with hotels and we act as third party, confirming accommodation services by the intermediary of our suppliers and we have never been informed about the situation created. The only notification we received is the message you have posted.
One of our agents has already contacted you by phone in regards to the situation described in your post.
For any other inquiries we remain at your service!

Best regards,
olotels.com team

Rated 4 out of 5 stars

good location. Hotel service is not excellent.

by the way, I reserved by name Mr. Miyazaki but actually I, Mr. Kenji Mori, staid at Hotel,
I used my credit card for reservation too.

Can you change the reservation name so that our accounting section would not complain for the receipt without my name.

kenji Mori

18 October 2013
Unprompted review
Olotels.com logo

Reply from Olotels.com

Dear miyazaki,

Thank you for your message!

Kindly note that following your demand we have tried to reach you by phone on the number provided when you have made the reservation, but we were unsuccessful, therefor we have already replied you via e-mail.

Best regards,
olotels.com team

Rated 1 out of 5 stars

Got to the hotel, and the company hadn't paid the hotel for my stay

Do not use olotels.com to book your room. They are a new company and completely unreliable. I disputed the charge with my credit card company and am extremely pissed.

18 October 2013
Unprompted review
Olotels.com logo

Reply from Olotels.com

Dear Ashley,

We hereby inform you that without an answer from you we will consider your case closed. For any other information, do not hesitate to contact us by email at customersatisfaction@olotels.com or by phone at 0016468436980.
Kind regards,
Olotels.com Team

Rated 5 out of 5 stars

Simple & Straight forward

I booked a 4 night stay in Barcelona. After a fair amount of research and reading of reviews I kept coming back to Hotel Astoria. It was exactly as the pictures on the Internet. I didn't book breakfast as I was told that it was cheaper to eat out than in any Hotel. Once you work out where you are the Hotel is in a good location with a Metro Station 10 mins walk away & Taxi's are parked just across the road. I would definitely stay here and would recommend it to anyone that asked.

17 October 2013
Unprompted review
Rated 4 out of 5 stars

Would use again, yes. Would stay again, maybe !!

Booking with Olotels simple, straightforward with no problems. Easy to print out
relevant paperwork. Check in/check out - no problem
Belsfield - Bowness on Windermere
A large old hotel which is part of the attraction, great great location for local and travel further afield, large free car park. Getting expensive for a three star.

17 October 2013
Unprompted review
Rated 4 out of 5 stars

Extra fee for payment and spam offers after

After my original review below the company contacted me and listen to my complaint and promised to look into where in the purchase process they would tell about the credit card fee. This is why i have raised it from ** -> ****

---Original review

I felt fooled after while they added costs which was not given upfront before selecting.

After the purchase they sent spam offer.

17 October 2013
Unprompted review
Olotels.com logo

Reply from Olotels.com

Dear Tyreholt,

Thank you for your message!

Kindly be informed that any additional taxes if existing would be mentioned durring the booking process. The reservation fees charged by Olotels are explained in detail on the website throughout the reservation process.
In regards to any additional fees, please note that the transaction taxes perceived by the bank are beyond olotels.com's control and are to be set by the bank itself.

As per the e-mail you have received after the payment, please note that it was an automatically generated e-mail sent by our system in order to reconfirm the booking.

I hope the explanations we have provided you with are satisfactory. For any other details, we remain at your service.

Best regards,
olotels.com team

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